"I have used Quality before and found the service does what you expect. Arrival Receptionist efficient although slightly scary in her approach.
Drivers good and efficient. No delays on return which is always what you want after a tiring business trip with a long drive home.
Well done QAP"
"Very efficient, hassle free service...even gave me a jump start when my battery was flat on my return"June 14, 2011
"Having used this parking facility many time before and have always found them to be efficient, courteous and professional.
However on my latest trip due to a death in the family I had to cancel at the last minute and asked to move the booking to a later date. This was declined and I was informed that the money would be lost that had already been paid.
Consequently I will not be using this venue again."
"Very good"June 5, 2011
"Waited far too long to be picked up after phoning, nearly 35 minutes"June 1, 2011
"Easyvto find and very close to Heathrow. The entrance could be signed a little better as we were a bit confused on turning in to see a barrier blocking our way. There should be a sign saying please drive up to the barrier. Arrival was handled well with the man in the kiosk greeting me by name. Parking was easy and very close to visitor reception. Transport to the terminal arrived within 15 minutes. On return a quick phone call confirmed our arrival and instructions to the pick up point. Transport arrived within 12 minutes and then we had to go to another terminal to pick up another customer. Our car was waiting in an exit bay when we got back to the parking area. Staff were polite and helpful at all times, booking was simple, and the rates represented excellent value for money. Would I use them again definate yes."May 21, 2011
"Yesterday evening ( 19:45 ) after my arrival it has taken 15 minutes to get in contact with your operator and additional 45 minutes to get picked up from Terminal 5, this ist not my understanding about Quality parking and customer attention.
If this happens to me again,I'll avoid QP in the near future.
"The service was very good and I will se again. Pick p from Heathrow was prompt and I will recommend to friends."May 8, 2011
"A super service. Quick effcient check in, a clean warm waiting room with good toilet facilites although we didn't need to wait as a transfer coach was there for us. Both the transfer drivers were helpful & polite (we were travelling with a baby so a pram, luggage & car seat all to load up). They drove well and it was really only a 5 minute hop to the airport. The car was ready when we arrived back. My one problem was the T1 bustop - no.5 was quite a walk and took us outside uncovered (it wasn't raining but had it been...all the other bus stops were under cover).
Overall, an excellent service and I will use again."
"Great, speedy service - were lucky enough to see a shuttle at the bus stop on our way home, so got a very quick exit from Heathrow :)"April 26, 2011
"Very pleased with the sevice, very efficient and polite.
The only item that misled us a bit was, when you return to LHR terminal 3 the ticket says out of the door and turn right to the island. It should really say bear right to the island, other wise you will go to the wrong island as we did. If that is any help."
"excellent service ideal location pleasant staff everything ran like clockwork and good value for money"April 24, 2011
"Extremely efficient"April 23, 2011
"Very good service, will use again and recommend to friends."March 27, 2011
"Good service overall. Just that the lady that served me on getting to the site was very rude. It took almost half an hour for the transfer bus to arrive and no one said anything. Otherwise on my way back the bus was waiting which was good. I will probably use them again if they are competitive"March 22, 2011
"very quick efficient service"March 20, 2011
"Transfer to T1 was ok but coming back I had to wait nearly 25 mins after phoning and then was taken to T3 first - not pleased!"March 20, 2011
"Must say it was a good experience again. The new procedure worked well for us. Very efficient and pleasant staff with no standing around in offices etc. Many thanks"March 14, 2011
"Absolutely awful. I and another passenger from Frankfurt waited more than 45 minutes to be picked up. Then on to T3 and another 20 minutes before getting to "Quality" Airport Parking. The T3 passengers had also been waiting 40 minutes. I and the Frankfurt passenger tried to meet Roger, the duty Manager who hid in the car park for 20 minutes before emerging. He refused to speak to us and asked us to fill in a form,whih I will do as I never get an answer to these e-mails.It took longer to get from T1 to the exit of Quality airport parking than to fly from Frankfurt.Absolutely diabolical and basically incompetent service.Not enough drivers, (buses always parked by the entrance not in use) Telephones from buses to acr park are slow to be answered wasting more time."March 12, 2011
"Have used Q parking before and find it very good"March 9, 2011
"I have used several companies previously and this was a last minute booking, so slightly dubious. I was very pleased with the service from start to finish. Easy to find, friendly and helpful staff with no hassle or waiting too long for pick up on return.
I used the BA site to obtain a quote and was told that the transfer to airport would cost extra which it didn't, so will definitely use this company again."
"Clear directions to the car park, with very quick, efficient and smooth registering and parking of car. Immediate transfer to airport. On return , as had rung in immediately on landing had expected transfer transport to be waiting for us, but had to ring once at bus stop and wait a further 15 mins. however then procedure went smoothly and speedily. Overall well worth the money - which was considerably cheaper than the on site parking we'd used before."March 7, 2011
"Easy to book, quick and efficient when you get there, transfers worked perfectly - what else can you say!"March 4, 2011
"I would hesitate in using quality parking again purely because of the time we had to wait outside in the cold. I was asked to call as soon as we landed, which we did, this gave ample time for the minibus to arrive. However, we still had to wait approx 15-20 mins for the bus to arrive, which I feel is far too long. Other parking providers arrived long before quality parking"February 22, 2011
"This was a very smooth ans easy service, that lived up to its promise. I stupidly left important travel documents on my cad rear seat once I had been dropped off by your driver to the airport. On contacting the office, they manage to retrieve my documents and send them over to me at the airport within 30 minutes. I can not praise this service enough and will most definitely use you again, as well as recommend to anyone who will be travelling from Heathrow in the future."February 21, 2011
"Excellent,impressed with CP facilities, friendly staff. Would recommend to family & friends."February 12, 2011
"We were impressed by your service. Yes, there was a bit of a wait for the bus to arrive, but not too long. A passenger before us had left an electronic device on the bus and your staff were obviously making every effort to ensure that it was returned to him before his flight. Staff are always very pleasant."February 1, 2011
"Excellent service when car dropped off. We had been held up by severe traffic problems & driver insisted in dropping us off 1st to ensure we made our flight. Only moan was we waited 30 minutes to be collected when returning back to heathrow, but would definitely use Q park again"January 21, 2011
"I have no problem with the trip to the airport from The car park but pick up from Terminal 1 can be very slow ,way beyond the 15 mins promised. I frequently have to call to find out where the bus is ,but accurate responses are not given.The drivers also complain about the state of the buses , not properly serviced etc. Over New Year several drivers didn't turn up and I nearly missed my flight."January 20, 2011
"staff were nothing but helpful, the car park was secure and my car was in perfect condition when i returned. Would deffinitley use this service again when travelling from heathrow!"January 17, 2011