"Efficient service"November 2, 2010
"Good price, good directions to the car park, quick transfer to Heathrow,and they were there to meet us on return as promised. Friendly staff. Would definatley use them again."November 2, 2010
"Drop off was excellent.
Pick up was dreadful. Took over 20 calls to get through to arrange to be collected, once through was put on answer music for about 10 mins and eventually the line was hung up their end. Didn't actually manage to speak to them!!!(we weren't the only ones!). By time a minibus arrived there was chaos at the collection point - far too many there to get on the transport (queued down the road, although difficult to see where queue started and ended)and it was a very unpleasant end to a holiday. I've used a range of transfers before and the collection was worst experience by far."
"When we arrived at car park, they were very efficient. However on our return it took them 45mins from when we telelphoned them to when they picked us up. This was much longer than expected and unaccepatable when you have a long journey home late at night. When they collected us there was a long queue & it was only with perseverance that we got on that minibus & didn't have to wait even longer."November 1, 2010
"Service good - staff friendly and car received and returned in timely fashion."November 1, 2010
"Excellent service for Terminal 4. Prompt drop off and pick up. Helpful staff."October 31, 2010
"Q-Park were excellent. They had my details up in a flash when I arrived. Driven to airport soon after arrival and picked up quickly too. Car was all ready when I arrived back. Quick, efficient service and I also felt their premises and procedures were secure."October 27, 2010
"I was looking for parking at Heathrow for a competitive price and was delighted with the service. There was a smart mini-bus waiting for me when I arrived and another pulled up just as we were leaving3 mins later. On the way to collect my luggage, I called to say I'd arrived and was greeted within 5 mins of exiting the airport and taken back in another smart mini-van with a trailer for luggage. Received my keys and left 1 min later to journey home. Can't ask for more, thanks."October 25, 2010
"It was for me the first time that I have used your parking service.
I'm really sureprised in a positive way about your service.
The only thing what I would like to mention, it takes a little bit to long to get picked up at the airport."
"Excellent service throughout. Only downer was that 3 minibuses from a single competitor arrived and departed whilst I waited at the bus stop in Terminal 5."October 23, 2010
"It's a bit further away from the airport than advertised, about 10-15mins away, but there are buses running all the time so that wasn't an issue. I left my phone in the car and they were more than willing to collect it from my car and drop it to me at the airport. Very proffessional, efficient and secure service. Perfect place to park when going away."October 20, 2010
"check in great, trip to heathrow quick and efficient.
pickup quick and efficient.
One downer was that one of my wheel trims was damaged. Didn't notice till I was at motorway services. Haven't complained as I had already left the carpark and was 80 miles away."
"We were very impressed with Heathrow Quality Airport Parking. It is very well organised, and the staff are extremely competent and customer focussed. We were at the airport terminal only minutes after arriving at the car park to leave our car. On our return there was a bus already there to take us back and our keys were handed to us as we were dropped off. Having used many off site car parks to minimise the cost of holiday parking, I can definitely say this is the best experience I have had, and I would like to congratulate Heathrow Quality Airport Parking for their excellent service."October 17, 2010
"we used quality parking at heathrow it worked extremely well staff polite drop off and pick up efficient in all a good service"October 17, 2010
"Overall it was pretty good. My only issue was the length of time I had to wait upon my return to the airport."October 16, 2010
"Very efficient, even at 4 O'Clock in the morning.
No trouble finding them or getting picked up on return.
Good price as well."
"Q parking were very helpful and efficient. As soon as we had parked the car with you, a driver took us to T3. On return we rang and were told to go to bus stop 22 and there was the Q parking minibus. All staff very helpful and would recommend Q parking to anyone"October 14, 2010
"Highly recommended secure and efficient parking"October 13, 2010
"I found the car parking service to be excellent and good value"October 12, 2010
"We were a bit concerned as this car park was so cheap but we need not have worried. The staff were very pleasant and helpful and our transfers went smoothly and efficiently. We would certainly use this car park again."October 12, 2010
"Very easy to use and checking in/checking out dead easy. When I called to say I'd landed, lady on the phone was a bit abrupt and seemed a little disinterested, however, the bus arrived promptly and my car was ready for collection. So perhaps she was just having a bad day!!!"October 12, 2010
"Booked Quality Airport Parking for a quick weekend away in Paris. We booked online and arrived at the premises around 8.00am for our flight. There was one car waiting ahead of us, we waited a few minutes inside our car and then drove up to the kiosk, where we were greeted with a smile and were asked for our reservation number. We were then given our paper work with a plastic wallet and told to park our car in the rear car park and hand place our key into the plastic wallet and hand it to our drop off driver. The shuttle bus takes people to the airport terminal strictly as per first come first in the queue basis. So if the person at the front of the queue is for terminal 5 then any passengers waiting for terminal 5 will be taken first. However there are other shuttles which arrive within 10 to 15 minutes apart from each other, and the next person and their terminal destination are taken in turn. We waited for around 20 minutes and the ride to the terminal was another 15 minutes. All in all anything from 20 to a maximum 40 minutes from driving in booking your car in and then being taken to your terminal is absolutely spot on.
When we arrived back for around 08.00am, we phoned the number on the paperwork from the baggage area and was put on auto hold/queue (nice waiting music) for around 5 minutes. Got through to a friendly voice who said the next available shuttle would be sent for us, they also double checked that we knew exactly where to meet the shuttle. When we got outside and to the location advised, the shuttle was sitting there waiting for us.
The driver was friendly and we shared a joke or two as we drove back to the car park. We asked the driver if there was somewhere local where we could have breakfast, and he suggested either Mcdonalds or the Premier Travel Inn restaurant next door to the car park. We left our luggage in our car which was waiting for us in the front car park, and we took the drivers advise and had breakfast at the Premier Travel Inn, the cost of the "All you can eat" hot breakfast with plenty of choice was £7.95 for adults and kids ate free of charge (Definitely worth it!) I highly recommend Quality Airport Parking and I will definitely use them again."
"Excellent high speed service - worth the extra over and above the more remote car parks"October 11, 2010
"Well, I never made it to the car park because I could not find it! So I am actually quite annoyed. I put the postcode into my Tom Tom and it took me round and round in circles. In the end I had to park in the Long Stay Car Park because I did not want to miss my flight. I ended up paying double the amount that I should have so I will not be using your company again!"October 11, 2010
"Best price. Easy to find. Everything went smoothly with little waiting around. On our return, the helpful and courteous driver gave us useful traffic advice for leaving the site."October 3, 2010
"This is the best airport parking i have ever used.i was concerned when i booked it because it was so cheap and you tend to get what you pay for. Not a bit of it!!!!!!!!!!!
The service was fast efficient and simple. The road links are so easy from the motorway.
I shal definately be using this again."
"great service would highly recommend."September 30, 2010
"All good except it took 30 minutes from the time I called till the van arrived.I phoned three times...and that was not good enough. I told the driver that I would never use you again???"September 30, 2010
"First time i have used HQAP and was very impressed by slickness of whole service. No delays, very efficient. Quicker and cheaper than usual NCP route. Definitely use them again. Great value for money"September 29, 2010
"Did exactly as described, would 100% use again."September 28, 2010