"Absolutely awful. I and another passenger from Frankfurt waited more than 45 minutes to be picked up. Then on to T3 and another 20 minutes before getting to "Quality" Airport Parking. The T3 passengers had also been waiting 40 minutes. I and the Frankfurt passenger tried to meet Roger, the duty Manager who hid in the car park for 20 minutes before emerging. He refused to speak to us and asked us to fill in a form,whih I will do as I never get an answer to these e-mails.It took longer to get from T1 to the exit of Quality airport parking than to fly from Frankfurt.Absolutely diabolical and basically incompetent service.Not enough drivers, (buses always parked by the entrance not in use) Telephones from buses to acr park are slow to be answered wasting more time."March 12, 2011
"Have used Q parking before and find it very good"March 9, 2011
"I have used several companies previously and this was a last minute booking, so slightly dubious. I was very pleased with the service from start to finish. Easy to find, friendly and helpful staff with no hassle or waiting too long for pick up on return.
I used the BA site to obtain a quote and was told that the transfer to airport would cost extra which it didn't, so will definitely use this company again."
"Clear directions to the car park, with very quick, efficient and smooth registering and parking of car. Immediate transfer to airport. On return , as had rung in immediately on landing had expected transfer transport to be waiting for us, but had to ring once at bus stop and wait a further 15 mins. however then procedure went smoothly and speedily. Overall well worth the money - which was considerably cheaper than the on site parking we'd used before."March 7, 2011
"Easy to book, quick and efficient when you get there, transfers worked perfectly - what else can you say!"March 4, 2011
"I would hesitate in using quality parking again purely because of the time we had to wait outside in the cold. I was asked to call as soon as we landed, which we did, this gave ample time for the minibus to arrive. However, we still had to wait approx 15-20 mins for the bus to arrive, which I feel is far too long. Other parking providers arrived long before quality parking"February 22, 2011
"This was a very smooth ans easy service, that lived up to its promise. I stupidly left important travel documents on my cad rear seat once I had been dropped off by your driver to the airport. On contacting the office, they manage to retrieve my documents and send them over to me at the airport within 30 minutes. I can not praise this service enough and will most definitely use you again, as well as recommend to anyone who will be travelling from Heathrow in the future."February 21, 2011
"Excellent,impressed with CP facilities, friendly staff. Would recommend to family & friends."February 12, 2011
"We were impressed by your service. Yes, there was a bit of a wait for the bus to arrive, but not too long. A passenger before us had left an electronic device on the bus and your staff were obviously making every effort to ensure that it was returned to him before his flight. Staff are always very pleasant."February 1, 2011
"Excellent service when car dropped off. We had been held up by severe traffic problems & driver insisted in dropping us off 1st to ensure we made our flight. Only moan was we waited 30 minutes to be collected when returning back to heathrow, but would definitely use Q park again"January 21, 2011
"I have no problem with the trip to the airport from The car park but pick up from Terminal 1 can be very slow ,way beyond the 15 mins promised. I frequently have to call to find out where the bus is ,but accurate responses are not given.The drivers also complain about the state of the buses , not properly serviced etc. Over New Year several drivers didn't turn up and I nearly missed my flight."January 20, 2011
"staff were nothing but helpful, the car park was secure and my car was in perfect condition when i returned. Would deffinitley use this service again when travelling from heathrow!"January 17, 2011
"Unfortunatly when we had parked the car and went to The Airport our flight was cancelled. We had to return 2 days later for a new flight. Quality Airport coulden't refund this for us because we had booked through Essential travel. Essential Travel refunded the original when we rebooked a new booking with them. The staff at Quality Airport were very nice, but it was a shame that we coulden't of just moved the booking."January 9, 2011
"Very good friendly and efficient service when dropping off but a very very slow pick up at Terminal 3."January 8, 2011
"Don't use Dry-fly-Ride car park.I booked with them for 12 days at Heathrow and due to airport closure I had to cancel holiday and spending only one night at the car park. They refused to give a part refund as "they had to employ extra staff because of the busy season". Very, very, poor!!!"January 6, 2011
"Very efficiently run car park. Staff friendly and pick up from terminal very quick."January 4, 2011
"I have now used your service twice and based on these trips I will comment as follows :-
> Going to the airport has always been straight forwards and the drivers are very helpful
> Coming back was not so straight forward.
The first time I phoned your number and noone answered for about 20 mins, after finally getting through I had to wait at the bus stop for 20 mins in the freezing cold. When finally picked up I had a further 15 mins travelling through different terminals before eventually getting to my car about 1 hour after i started to wait (not quite the 15 mins promised).
The second time the phone was answered after ringing for about 40 seconds and this time the van was waiting at the bus stop. However, again a further 15 mins of travelling through different terminals.
Now compared to Heathrow's own business car parking you are approx £4 cheeper but they have a reliable every 10 mins bus service and max 15 mins to the car... so I think i may be better off with them next time although i will kindly hear you comments."
"The service we got was very very good Excellent"December 9, 2010
"I have used Quality Airport Parking on a number of occasions. As a woman travelling on her own I find the service very safe and reliable. The price is always very good value. I will have no problems recommending the service to friends."December 6, 2010
"Generally ok but had to wait a long time in the snow at Heathrow Airport to be picked up (c 45 mins). This would discourage me from using again."December 1, 2010
"Easy to find and problem free parking.2 or 3 minuit wait befor mini bus left and only about a mile from the terminal.Pick up back also hassle free.Make sure you have your confirmation booking printout because if you book late just having the booking reference isnt enough as the booking agency might not have sent it on to the Parking company,you have to remember who you booked it through and if you have used a lot of searches it gets a bit fuzy.Have used twice now and would recommend."November 26, 2010
"First class service will be using again ."November 24, 2010
"Really efficient. Quick transfer to airport after dropping the car and delivered back on our arrival on a cold Sunday morning. Couldn't have been better."November 22, 2010
"The car drop-off is quite efficient. The return trip is not so clever as we had to wait 32 minutes at the very cold T3 bus stop before being collected."November 21, 2010
"I use Quality Parking. They offer a simple, quick, sensible process at both ends of the journey and everyone I have dealt with is sensible and friendly. Compared with a other parking and alternative arrangements (like train and taxi) that I have used in the past this works best for me and is sensibly priced for short or long trips."November 15, 2010
"All went fine on our arrival at Heathrow Quality Airport Parking. On our return however, we were dismayed to find our car was not at the car park, and had to be fetched from another site. This took almost half an hour and was not what we expected after a long tiring overnight flight from Los Angeles!!! Your staff were polite and appologetic, but it was not the "Quality" service we were expecting!!!"November 13, 2010
"Very impressed with the service - thank you"November 12, 2010
"Great service from everyone except for the driver on way home - he was extremely rude. I was not informed about handing in my return ticket, therefore on arrival back to the carpark, he did not have my keys to hand - however it was simply a matter of walking across to Reception to pick them up - yet he was visibly annoyed and generally rude to me infront of the other customers and staff."November 10, 2010
"THE ARRIVAL PART WAS GOOD SERVICE AFTER ARRIVING WE WERE ON OUR WAY TO THE TERMINAL WITHIN TEN MINUTES.BUT COMING BACK WAS A 40 MINUTE WAIT AND WHEN I ARRIVED BACK AT MY CAR THE REAR BUMPER HAD BEEN DAMAGED I REPORTED IT THEY TOOK A PHOTO AND STATEMENT AND THEN SENT ME AN EMAIL SAYYING THAT THE DAMAGE WAS DONE BEFORE IT ARRIVED BUT THIER PHOTOS OF MY CAR ON ARRIVAL SHOWED NO DAMAGE ON MY CAR"November 10, 2010
"Execellent service arrived 4am waited 5 minutes going and same coming back. Would definately use them again."November 8, 2010