"Very pleased with this car park. Transfer to and from airport was very quick. Car parked under lit, covered and secure area. Efficiently run."August 3, 2011
"Check in was not the best experience. There appeared to be some problem with the booking regonising an O verus an 0 on the computer. This is the second time this has happened.
Return bus was very late dispite lots of notice.
Overall no as impressed on this visit ads I have een in the past"
"This service was quick, efficient, friendly and easy to use. Would use again."July 2, 2011
"Unfortunately, my experience was not great. After arriving at car park to find no staff to direct us to a bus, a staff member appeared and asked me and another passenger which terminal we wanted and who had arrived first and could we make the decision between us about who got the first bus. I was running a bit late and the other passenger kindly agree that the first bus could go to Terminal 4 for me. The driver then vanished and when I went to find him, he was making a cup of tea. The claim that the bus takes 5 mins to Heathrow is a myth - more like 20 mins in light traffic. We were dropped not at departures but arrivals. On the return, a wait of 25mins to be collected. Not impressed and unlikely to use again."June 27, 2011
"An excellent service for Heathrow. Easy to find and very efficient. No problems with pick-up at T5. Will definately use again."June 26, 2011
"Very straightforward, well organised no-fuss service. I will certainly use it again if I need parking at Heathrow."June 25, 2011
"EXCELENT SERVICE, STAFF POLITE AND EFFICIENT. DIDN'T HAVE TO WAIT TOO LONG AT HEATHROW FOR THE RETURN JOURNEY.CAR AWAITING FOR COLLECTION NEAR DROPPING POINT SO DIDN'T HAVE FAR TO TRANSPORT LUGGAGE TO CAR."June 24, 2011
"In the event I did not use the car park but cancelled my Booking(Ref:5997334) over 30 hours beforehand by email.
For some reason this was not accepted and no refund has, as yet, been made. Can you please explain why? You claim that cancellation is straight-forward, but I did not find it so!!"
"Great location, great value and great service!"June 21, 2011
"This is our preferred parking provider as it is reasonably priced, virtually on the airport and drop off/pick up is under cover.
Checking in is fast and easy. Our only criticism is that on this (and also on previous) occasions they have taken a very long time to answer the phone on our return.
Drivers always helpful and friendly."
"straight forward and easy to get to .a wellrun organisation.car was well looked after."June 19, 2011
"I have used Quality before and found the service does what you expect. Arrival Receptionist efficient although slightly scary in her approach.
Drivers good and efficient. No delays on return which is always what you want after a tiring business trip with a long drive home.
Well done QAP"
"Very efficient, hassle free service...even gave me a jump start when my battery was flat on my return"June 14, 2011
"Having used this parking facility many time before and have always found them to be efficient, courteous and professional.
However on my latest trip due to a death in the family I had to cancel at the last minute and asked to move the booking to a later date. This was declined and I was informed that the money would be lost that had already been paid.
Consequently I will not be using this venue again."
"Very good"June 5, 2011
"Waited far too long to be picked up after phoning, nearly 35 minutes"June 1, 2011
"Easyvto find and very close to Heathrow. The entrance could be signed a little better as we were a bit confused on turning in to see a barrier blocking our way. There should be a sign saying please drive up to the barrier. Arrival was handled well with the man in the kiosk greeting me by name. Parking was easy and very close to visitor reception. Transport to the terminal arrived within 15 minutes. On return a quick phone call confirmed our arrival and instructions to the pick up point. Transport arrived within 12 minutes and then we had to go to another terminal to pick up another customer. Our car was waiting in an exit bay when we got back to the parking area. Staff were polite and helpful at all times, booking was simple, and the rates represented excellent value for money. Would I use them again definate yes."May 21, 2011
"Yesterday evening ( 19:45 ) after my arrival it has taken 15 minutes to get in contact with your operator and additional 45 minutes to get picked up from Terminal 5, this ist not my understanding about Quality parking and customer attention.
If this happens to me again,I'll avoid QP in the near future.
"The service was very good and I will se again. Pick p from Heathrow was prompt and I will recommend to friends."May 8, 2011
"A super service. Quick effcient check in, a clean warm waiting room with good toilet facilites although we didn't need to wait as a transfer coach was there for us. Both the transfer drivers were helpful & polite (we were travelling with a baby so a pram, luggage & car seat all to load up). They drove well and it was really only a 5 minute hop to the airport. The car was ready when we arrived back. My one problem was the T1 bustop - no.5 was quite a walk and took us outside uncovered (it wasn't raining but had it been...all the other bus stops were under cover).
Overall, an excellent service and I will use again."
"Great, speedy service - were lucky enough to see a shuttle at the bus stop on our way home, so got a very quick exit from Heathrow :)"April 26, 2011
"Very pleased with the sevice, very efficient and polite.
The only item that misled us a bit was, when you return to LHR terminal 3 the ticket says out of the door and turn right to the island. It should really say bear right to the island, other wise you will go to the wrong island as we did. If that is any help."
"excellent service ideal location pleasant staff everything ran like clockwork and good value for money"April 24, 2011
"Extremely efficient"April 23, 2011
"Very good service, will use again and recommend to friends."March 27, 2011
"Good service overall. Just that the lady that served me on getting to the site was very rude. It took almost half an hour for the transfer bus to arrive and no one said anything. Otherwise on my way back the bus was waiting which was good. I will probably use them again if they are competitive"March 22, 2011
"very quick efficient service"March 20, 2011
"Transfer to T1 was ok but coming back I had to wait nearly 25 mins after phoning and then was taken to T3 first - not pleased!"March 20, 2011
"Must say it was a good experience again. The new procedure worked well for us. Very efficient and pleasant staff with no standing around in offices etc. Many thanks"March 14, 2011
"Absolutely awful. I and another passenger from Frankfurt waited more than 45 minutes to be picked up. Then on to T3 and another 20 minutes before getting to "Quality" Airport Parking. The T3 passengers had also been waiting 40 minutes. I and the Frankfurt passenger tried to meet Roger, the duty Manager who hid in the car park for 20 minutes before emerging. He refused to speak to us and asked us to fill in a form,whih I will do as I never get an answer to these e-mails.It took longer to get from T1 to the exit of Quality airport parking than to fly from Frankfurt.Absolutely diabolical and basically incompetent service.Not enough drivers, (buses always parked by the entrance not in use) Telephones from buses to acr park are slow to be answered wasting more time."March 12, 2011