"Quick and efficient service. Used chauffeur service on return as it was offered at a reduced price and was very pleased."October 4, 2012
"I am sorry but my experience with Purple parking was disappointing. I chose the business parking because I needed a quicker turn around but alas I was hoping for too much.
It took over twenty minutes to queue from the front barrier to the main office, do not know if because you were understaffed or over busy, either way it was a poor performance,
After we parked we were in a sat in a three quarter full mini bus that the driver wouldn’t move until a group of golfers got on. At this point it has taken over 30 minutes, its quicker to go further off site.
We were paying for a premium service and purple parking came up well short.
One a good point the pick up from the airport (after you eventually answered the phone after 7 minutes!) was OK and incident free.
"Excellent service"September 30, 2012
"Not entirely clear where to check in on arrival. So seeing an array of apparently randomly parked vehicles in the 'entry' lane proceeded into the multi-storey car park - only to be told that I had to go round again and check in. Otherwise the experience was smooth and convenient apart from a 15 minute wait for pick up after telephoning arrival."September 30, 2012
"This Purple Parking is good value for money :-)
Booking on line was easy and after an easy check in and lift to the departure gate had a great holiday.
On return only had to wait a short time for a return ride back to Purple Parking to collect my car.
My car was fine the only bad part was my great holiday had come to an end and having to get used to driving on the left hand side of the road again :-/.
My car had been safely looked after and I certainly use their services again."
"I was happy with the service taking us to Terminal 5 and at a later date the collection from T5. What I was not happy with was the fact that our driver dropped us off in front of your offices and told us our car was the other side and we would have to take our luggage through to it. It was heavy and not possible so I drove my car round against the flow of traffic to collect our luggage. In the past we have always been dropped off right by our car. I believe our driver finished his shift with our collection - could he be taking a flier to get off earlier, rather than take us to our car? The rating reflects this issue."September 25, 2012
"Service was excellent, staff were friendly and efficient. The only negative point was that the address on the confirmation voucher was not the address of the actual business parking area and therefore I lost some time. Although accurate directions were given, I would recommend listing the different addresses for the different parking areas for those customers that use Navi"September 16, 2012
"I have used Purple Parking Business on numerous occasions and have always enjoyed the most curteous and professional service, together with speedy transit to airport and collection. Upon return from my last business trip abroad, my battery was flat. No matter, it was dealt with very swiftly and I was soon on the road - now that's what I call excellent customer service! Highly recommended and I will use again as my car park of choice whenever I can."September 16, 2012
"Everything was great except how long it took them to come and pick us up at T5. Two 'purple' vans went by in the time it took one 'silver' van to arrive. I thought this was supposed to be the 'business' service so I expected there would be more emphasis on getting business people home. They advertise that the business park is only 5 minutes from the airport - that may be but if you have to wait over half an hour to get picked up, the 5 minutes seems somewhat irrelevant."September 12, 2012
"Poor service. Took 45 minutes to collect us at arrivals then another 20 minutes transfer back to our car. After arriving home noticed lots of new side panel marks and dents caused by other car doors opening onto ours. Beware - do NOT use this company - pay the extra few pounds."September 11, 2012
"picking car up at heathrow told 20 minutes wait more like 55minutes could have took bus to car park quicker"September 11, 2012
"Excellent service - made the reture from holiday very easy"September 9, 2012
"Very happy with the service once again, we will use your company again next Easter when we fly again."September 2, 2012
"I was disappointed to find I had to walk to short stay car park which rather defeated the object of meet and greet
I know this is not your fault but it would put me off in the future"
"Having used Purple Parking many times, as I travel weeekly via Heathrow. I often find it annoying that they seem to have more available coaches for staff at pick up points than they do for customers. Yesterdsay there were two staff coaches at terminal 5 leaving the passengers waiting for another later coach. Car park to terminal coaches at Purple are not as frequesnt at BAA Business Plus or NCP Flightpath"August 25, 2012
"First class..Punctual....easy... efficient...cheap above all no stress"August 17, 2012
"I found the site difficult to find with the instructions especially as I come from outside the area. However, the staff were very helpful both on the phone and at the site. Pick up times were very prompt."August 16, 2012
"Well secured site, speedy check in and pick up, friendly staff - pretty much all you'd want from a parking firm"August 12, 2012
"The service with Heathrow Purple Parking was very smooth and slick, we had a nightmare of a car journey getting to the car park due to road works and many accidents on the M3 and M25 and also the satnav did not seem to recognise the post code, but I had printed off the directions to the care park from the website and so was able to follow those and the people on the desk were efficient, friendly and eased our stress by their competence. When we came back we phoned the number and within 25 minutes the car was delivered to the car park at Heathrow ready for us to drive home so no waiting for buses etc. We would definately use the service again if flying from Heathrow and recommend it to our friends. A very affordable and esy to use service. Thankyou."August 5, 2012
"Very good service, fast and efficient. Valet service upon return was excellent value for money."August 2, 2012
"Really good service with no hassles or problems at all from booking on-line to collecting car at the end of my trip!"July 29, 2012
"Excellent experience. Dropped off car with no fuss, taken to Heathrow within 5 minutes after arriving and dropped outside the terminal. On return rang and requested pickup as instructed arrived within 5 minutes. Friendly staff, car in one piece, hassle free service and great value for money. What more could you ask for?"July 25, 2012
"Found the servcie supplied to be very efficent, quick and relaible, would use Purple Parking again and recommend to others."July 16, 2012
"First time user, I thought that the service provided was fantastic. We would use purple parking again."July 11, 2012
"Everything worked very well except that the pick up point in Terminal 4 was changed and the Purple Parking driver went to the wrong section of car park floor 2."July 9, 2012
"First class service from start to finish.
My wife and I were driving away from the car park within 10 minutes of telephoning the company at terminal 3, LHR. Well done to everyone at Purple Parking!"
"I have used this car park a number of times over the last two years and have always been pleased with the set up and distance and time to the airport. I will definitely be using it again in the future."July 2, 2012
"No problems. Easy to find. Easy to use. Good effort."June 29, 2012
"Good service & value. I chose to park there because Purple's website claim the site is 5- 10 minutes from T4.
In reality its more like 15 minutes minimum, traffic permitting."
overall experience would have been really good if I had not to wait 10-15 minutes being stuck in a telephone queue when calling you. You seem to have had not enough operators.
Due to this I missed the first bus and tye second one picked me up 15 minutes later.