"I thought the saervice we received at the car park was second to none. On our return I mentioned that my wife had slipped at the airport in Malta and coould not walk very well. When the midi bus arrived to pick us and other people up to return to our cars the driver very kindly gave her priority attention to ensure she was safely in the bus before attending to the other passengers. For this we would like to thank him. Not very poten these days you get that kind of service from a large company. We will certainly use you again when we go on holiday."April 17, 2007
"Excellent efficient service."April 17, 2007
"We had a good experience on the way out and were efficiently delivered to the departure gate. On the return, things were less good. We arrived at the pick up point to find a large group waiting for a bus. One quickly appeared and they were loaded up. A second bus then appeared a couple of minutes after the first, waited for 30 seconds and then pulled away just as we were preparing to load up. It was then a forty-five minute wait and two or three phone calls later until we were collected. By this time at least two other groups had arrived, one of which was large enough to fill the bus on their own, I could see that there wouldn't be room for all of us on the one bus, so I explained that we had been there for 45 minutes and the others kindly got off again. I can't really see how an ad hoc collection system can ever work efficiently, and would have thought that a quick call from the baggage carousel to the office to notify arrival and passenger numbers would assist Q-Park staff in allocating buses to collection points, thereby minimising delays and loss of temper."April 16, 2007
"Very good service. Virtually no wait on arrival and none on departure. Now I know how to get to you; however, I would prefer a better sign post! Lower cost was the decider - now with a good service I hope to use you again.
"I would definitely use this company again. Driver friendly and helpful, check in quick and effecient. Situation very handy!"April 16, 2007
"It's the second time that I have used Q-Park, hence that must be a recommendation itself.
Anyway, the arrival process was easy, I was on my way to the airport within 10 mins, it took another 10 mins to get there.
When I returned it was 1 quick phone call, picked up within 10 mins and driving out of the car park 15 mins later"
"Great service from Q-Park
Didn't have to wait long either time for the tranfer to/from the airport, even though we just missed the Q-Park transit when we were on our way back."
"Great friendly service."April 16, 2007
Speedy, cheap, convenient and friendly.
A valet service was all that was missing :-)"
"Adequate, but pretty basic service. Facilities looked run down. Service was minimal and not very customer-orientated. When we followed instructions on our return, we were told a bus would collect us within 15 minutes. Despite further calls from us, it took more than 30 minutes for one to turn up - and even then it was slow. Still, we got our car back, and it was fine! Not sure we'll use this one again though - I'd rather spend a bit more for a more professional service."April 16, 2007
"Q Park lost my car keys. They gave me a lift home, picked up my spare keys and dropped my car off at my home a few hours later. I was very pleased with the service they provided on the evening of the incident. The follow up service has been extremely poor. Nobody has contacted me since. I don't know where my keys are. I was promised that I would be be given a refund of my parking charges. This hasn't occurred yet. Somebiody from BCP would get in touch and offer further compensation. This hasn't happened. Prety poor service."April 16, 2007
"I should say that my experience with this car park was not great. As soon as I arrived back at the Heathrow Airport I called up the office to arrange a pick up. But unfortunately the bus arrived only after half an hour and we (my wife and I) were not able to get a space in it though we had been waiting for so long. After making several calls again the bus arrived and we had been waiting there for almost 50 minutes. Also it was very hard because I was not feeling very well. Wish the car park had arranged for more pick up buses atleast during the bank holiday time and also wish they had a system by which we get priority on the basis of the time of call to the office to request a pick up."April 14, 2007
"The Q Park Flyaway is a very good and safe place to p park your car at Heathrow airport, i didn't have any problems at all..."April 13, 2007
"We are now regular users of the the Q-Park service on the Bath Road. Whilst prices may not be the lowest available they offer good value for money in terms of convenient location and efficient service. On one occasion they were particularly helpful when a motorway accident brought traffic to a standstill - we would have missed our flight without them!"April 13, 2007
"very good and efficient"April 13, 2007
"The service at the main office was cordial and efficient. Same with the drivers.
45 minutes on arrival was much too long. We called on 9:10 pm, arrived at the car park 9:55.
The car looked very dirty after a week in the open park. If you would offer a car wash (extra) service,
I believe many customers will buy it."
"Booking fast and efficient
Check in quick and simple
Transfer to terminal efficient no delays good driver
Pick up time good but driver reckless - needs to be addressed
Car return too long 20 minute wait
Overall good level of service, well co-ordinated opeation, understanding of what important in terms of customer service for your particular business - keep it up"
"There was no queue to board the shuttle bus to the airport terminals. We had four persons and could not board the first bus because there were not enough seats for all of us. We waited for the 2nd bus but others who arrived after us rushed onto the next bus so we were not able to board the next bus either. Neither the bus drivers nor anyone at the office attempted to manage the situation at all. This is not satisfactory at all."April 11, 2007
"Overall good. Good directions to the site, but not very well signposted, so easy to miss. Very fast service at the Reception desk. Managed to get to the airport on time, even though we were running quite late. A bit of a wait at the airport on our return as first minibus was full.
Would definitely use them again in the future"
"This is the second time I have used this carpark, and the customer experience I received has been excellent on both occasions. The price represents good value for money. Would definitely use again"April 11, 2007
"Quick efficient and pleasant staff. I would definitely use this parking again."April 10, 2007
"No problem at all, very friendly, easy to find and just a 20 minute wait from landing call to pick up"April 10, 2007
"Very nice experience all round. We were quickly processed at Q-park by a polite and efficient team. We were then immediately taken to Terminal 1 in a clean mini bus driven by a pleasant member of staff. On return we waited less than 2 minutes for our return trip to the car park, where our car was already waiting for us.
This was the first time I had used Q-park and would reccomend to others."
"the only note I can make to work for the better is that I had to wait over 20 minutes at the bus stand... there where customers there with oiver 35 min wait.
Although I understand that it was a rush hour (18.30) I think that shortening this wait could enhance your service."
"a fabulous service with smooth registration, excellent communications and a super shuttle transfer to and from the airport. Will definately use again!"April 9, 2007
"Car park was fine and very efficient. After parking we were taken immediately to the airport and on return we telephoned and were picked up very quickly from Heathrow. Staff were pleasant, polite and helpful. Would definitely use again"April 9, 2007
"Good value and great service. Helped with luggage, speedy on time transfer. Would use again."April 9, 2007
"Q-Park flyaway were difficult to locate since the sign is small and the directions suggest that it is just past the Travel Inn hotel on the Bath Road whereas it is before the Travel Inn and adjacent to a pub (can't remember the name).
However the staff were very helpful and pleasant. The shuttle buses were newish, clean and transfer was very quick. Our car had been moved to a convenient postion for our return.
An efficient company which I would definetly use again."
"good and pleasant service"April 8, 2007
"easy to find-regular pick ups to and from airport-good location-only 10 minutes away. On return journey, phone answered promptly and when returning to car park, car waitimng literally 10 paces away. Would use again."April 6, 2007