"Great service"September 3, 2007
"While Q Park was very easy to find and the experience heading outbound was good although one might expect a better outlook heading out on holiday(& conversely worse inbound!) it was severely marred by the inbound pickup experience. I was far from alone in experiencing a poor pickup service,drivers denying responsibility on behalf of the company for bad service ('it's very busy at the moment & I'm just the driver' is no excuse in business). At least a dozen others that I witnessed had the same experience due mainly to no fair & just queueing system being in place - who battles on to the buses first at busy times is definitely not a fair system!Being told at reception once we finally got to the car park after the best part of an hours wait that it was due to having three vehivcles off the road is also a poor excuse - all businesses should have contingency plans in place and hiring additional vans is not a problem. I also travel frequently on business and Q Park has the potential to be an exceptional if perhaps less mainstream airport parking business sitting somewhere in between the likes of mass market providers like pink elephnat and the bespoke valet providers. However, sadly, unless a very rapid turnaround can be achieved on my experience last night and those of my fellow travellers then the effects of negative publicity will spread far & wide. A measure of the unhappiness was one passenger calling th epolice to try & sort out the impasse that occurred between passengers thought to have jumped the queue & those deemed to have waited their turn. While not the drivers responsibilty to sort out the consequences it is the company's and the drivers response of that we would all sit there until the passengers sorted out who would get on the bus & who wouldn't didn't of course produce a solution however several people were forced to send thier partners on to the car park while thy waited for an indefinite time for another bus, some people forced to split up with children in some cases very young and their partners in order to pick cars up alone & return to fetch their realtives themselves from the pickup point.
I doubt anyone who used the service last night would do so again from choice which would be a shame as it has the makings of a good niche operator. One bad review of course does not mean that the service is always poor but the effects of a poor service were all too apparent on a bank holiday weekend."
"Easy to find, very quick efficient and friendly service.
I would recommend."
"Efficient and friendly service. Does the job."September 1, 2007
"Parking facility is new and security looks impressive. On arrival you check in and hand in your keys and wait for a bus. The queue could be improved as it was a bit of a free for all.
On our return to T4 I was very disappointed with the time it took for the collection bus to arrive - 40mins - this may have been due to traffic (7pm when I called) - this would be my only gripe to an otherwise good service."
"Close to the airport, easy to find, quick and efficient service, I did not wait more than five minutes at any point.
Not quite the cheapest but good value."
"No problems at all. The only problem i can envisage is the collection from the terminal if you do not know the airport as there are no signs for the collection area parking bays."August 30, 2007
"Many thanks for your e-mail. Our experience using Q Park London Heathrow was very good, all those who travelled where very impressed and have passed the details onto other work mates. I can say we will be using you again, for any trips which we may have."August 30, 2007
"The service from the begining of our journey to the end was made simple and stress free.This was made possible with the hlep of the kind staff at the Q-park by giving me a sound advice and direction to an easy and clear location of the car park.On my return journey we were picked withing a few minutes or even seconds of our landing and cusotom clearance by a waiting van driver who again helped in loading our luggage .He ever so helpful and kind .Thanks for all your help.
"A little difficult to find on a busy road. Once got there good prompt service. Would recommend to others."August 29, 2007
"Generally the car park was excellent. The car park area and offices are very well laid out and clean (makes the airport terminals look even worse), transfer to the airport was very quick and very good. Our only criticism was the collection on our arrival back, we followed all procedures by ringing as soon as we got our luggage but from making this call to being collected took approx 30 - 35 mins with 25mins sitting at an outside bus stop surrounded by roads and fumes. With two small children and after 4hrs travelling it is not very enjoyable, if cold and wet it would be impossible!.
We would certainly use the service again but only if we knew that the collection service could be improved - even if we were told that the collection would be20 to mins then we could have stayed inside the terminal building."
"I thought the service was excellent in all respects. Efficient and friendly staff. Reasonably priced compared to other parking we've used at Gatwick and Stansted. I would definitely use them again."August 27, 2007
"This was our first time using Q Park, but having previously used both onsite and offsite parking, I plan to make Q Park my first choice for future parking. The facility is clean and modern, transfer to the airport was quick, pick up was equally as fast. The facility seems very secure, due to the compactness of the parking site (it's rather like a highrise parking garage). My only negative comment comparing this to other parking facilities is that the transfer bus is smaller than competitors...we were lucky that the driver let our son sit on my lap on the way back to the site, or else we would have had to wait for another bus...I think there are 8 or 10 seats on the bus."August 26, 2007
"The parking was the only decent part of the Heathrow experience. Nice people, great service."August 24, 2007
"very good experience. efficient staff. bit slow on return. had to wait over half an hour in drafty conditions for minibus to take us to car park"August 24, 2007
"Easy to find, quick and efficient staff when checking in and collecting our car (they even had the equipment to jump start it when we couldn't get it going!), and excellent pick up service from terminal 3, only 10 minutes from the phone call to the bus arriving! Will definately book with them again from Heathrow!"August 23, 2007
"Fantastic!!!!"August 22, 2007
"Excellent service. Fast, clean, corteous."August 22, 2007
"Absolutely awful. It took 80 minutes to get from picking up our luggage to picking up our car - and the park is only 10 minutes from the terminal. The first 20 minutes were wasted trying to get them to answer the phone to pick us up. We spent a further 25 minutes in the rain waiting for the bus to arrive. At the park itself they were short staffed and disorganised.Never again."August 21, 2007
"They need to resolve the issue of having 8 seater buses only. On the way back, although queuing at the teminal for the bus, the driver didn't select the first 8 people in the queue, but instead anyonme that could first put their luggage in the boot! and the boot is at the back of the queue, so obviously the people waiting least got on the bus first! A couple at the top of the queue had to wait for the next bus."August 21, 2007
"An excellent service, very prompt collection, very convenient for the airport and very nice surrounds. having used by Purple and Q there is no comparison"August 21, 2007
"Excellent, prompt, friendly service"August 21, 2007
"Very efficient except on collection, was told to go to the bus stop number 5, but followed the signs from t 2 and ended up in the commercial bus station, asked a policeman and one of the many high viz jackets but found they had no idea. Returned to terninal and called Q park. Turns out the bust stop 5 is quite close to terminal but is marked by one sign on the terminal building and is tricky to see. The bus stop is uncoverered (it was raining)"August 20, 2007
"Excellent service, polite staff, good value"August 17, 2007
"Easy to book, nice new modern facilities, staff helpful and transfer to and from the airport terminal was straight forward. Good value for money.
I will use you again."
"An excellant off site location, easy to find and very attentive staff. Drop off and pick up was propmt. Will use again."August 16, 2007
"Easy to find, very efficient, friendly and safe. I would recommend this company. Heathrow airport itself is still a bit of a nightmare."August 16, 2007
"Q Park provided a very professional service. The car park looked modern and secure. The staff were polite and well presented. They even called to check we were okay when we were delayed in meeting the pick-up coach. Good communication. I would definitely recommend Q Park, Heathrow."August 15, 2007
"we have used many of the car parks around both Gatwick and Heathrow. I would say that Q Parking was by far the best service we have ever had. Your staff demonstrated excellent customer care skills and without doubt we will defiantly use the car park in the future."August 15, 2007
"Check in was easy and efficient. Coming back was delayed due to staff sickness otherwise the staff were polite and helpful. I would recommend a ticket system like the one found at the delicatessens in supermarkets as this would remove the need to argue who is due to go in the next minibus. In this instance I was prepared to wait for the next minibus. I am not sure I would have been as patient if I had been on a longer flight and if I had been travelling with children."August 13, 2007