"I thought the service was excellent in all respects. Efficient and friendly staff. Reasonably priced compared to other parking we've used at Gatwick and Stansted. I would definitely use them again."August 27, 2007
"This was our first time using Q Park, but having previously used both onsite and offsite parking, I plan to make Q Park my first choice for future parking. The facility is clean and modern, transfer to the airport was quick, pick up was equally as fast. The facility seems very secure, due to the compactness of the parking site (it's rather like a highrise parking garage). My only negative comment comparing this to other parking facilities is that the transfer bus is smaller than competitors...we were lucky that the driver let our son sit on my lap on the way back to the site, or else we would have had to wait for another bus...I think there are 8 or 10 seats on the bus."August 26, 2007
"The parking was the only decent part of the Heathrow experience. Nice people, great service."August 24, 2007
"very good experience. efficient staff. bit slow on return. had to wait over half an hour in drafty conditions for minibus to take us to car park"August 24, 2007
"Easy to find, quick and efficient staff when checking in and collecting our car (they even had the equipment to jump start it when we couldn't get it going!), and excellent pick up service from terminal 3, only 10 minutes from the phone call to the bus arriving! Will definately book with them again from Heathrow!"August 23, 2007
"Fantastic!!!!"August 22, 2007
"Excellent service. Fast, clean, corteous."August 22, 2007
"Absolutely awful. It took 80 minutes to get from picking up our luggage to picking up our car - and the park is only 10 minutes from the terminal. The first 20 minutes were wasted trying to get them to answer the phone to pick us up. We spent a further 25 minutes in the rain waiting for the bus to arrive. At the park itself they were short staffed and disorganised.Never again."August 21, 2007
"They need to resolve the issue of having 8 seater buses only. On the way back, although queuing at the teminal for the bus, the driver didn't select the first 8 people in the queue, but instead anyonme that could first put their luggage in the boot! and the boot is at the back of the queue, so obviously the people waiting least got on the bus first! A couple at the top of the queue had to wait for the next bus."August 21, 2007
"An excellent service, very prompt collection, very convenient for the airport and very nice surrounds. having used by Purple and Q there is no comparison"August 21, 2007
"Excellent, prompt, friendly service"August 21, 2007
"Very efficient except on collection, was told to go to the bus stop number 5, but followed the signs from t 2 and ended up in the commercial bus station, asked a policeman and one of the many high viz jackets but found they had no idea. Returned to terninal and called Q park. Turns out the bust stop 5 is quite close to terminal but is marked by one sign on the terminal building and is tricky to see. The bus stop is uncoverered (it was raining)"August 20, 2007
"Excellent service, polite staff, good value"August 17, 2007
"Easy to book, nice new modern facilities, staff helpful and transfer to and from the airport terminal was straight forward. Good value for money.
I will use you again."
"An excellant off site location, easy to find and very attentive staff. Drop off and pick up was propmt. Will use again."August 16, 2007
"Easy to find, very efficient, friendly and safe. I would recommend this company. Heathrow airport itself is still a bit of a nightmare."August 16, 2007
"Q Park provided a very professional service. The car park looked modern and secure. The staff were polite and well presented. They even called to check we were okay when we were delayed in meeting the pick-up coach. Good communication. I would definitely recommend Q Park, Heathrow."August 15, 2007
"we have used many of the car parks around both Gatwick and Heathrow. I would say that Q Parking was by far the best service we have ever had. Your staff demonstrated excellent customer care skills and without doubt we will defiantly use the car park in the future."August 15, 2007
"Check in was easy and efficient. Coming back was delayed due to staff sickness otherwise the staff were polite and helpful. I would recommend a ticket system like the one found at the delicatessens in supermarkets as this would remove the need to argue who is due to go in the next minibus. In this instance I was prepared to wait for the next minibus. I am not sure I would have been as patient if I had been on a longer flight and if I had been travelling with children."August 13, 2007
"We used Q Park Heathrow during a recent summer holiday trip. Both for departure and return, the staff (both counter and drivers) and our handling were quick, courteous and efficient and our car was waiting for us on arrival. We have used Q Park on a number of occasions and have been impressed with the quality of service and would happily use them again."August 12, 2007
"The collection from the airport was very poor and caused a row between my group and another group who claimed to be in front of us. I waited over 30 minutes for a collection and 1x 8 seater mini bus turned up to collect about 30 people and the atmoshere was very hostile.
After a perfect jorney which included a 2 & 1/2 hour ferry, 1 hour bus journey and a 3 & 1/2 hour flight the whole experience was ruined.
I also had another 3 & 1/2 hour car drive which went well in the end but the delay caused by q park and the hostilitys that occured left a nasty feeling.
I would be reluctant to use your service again due to this fault at the collection point."
"Excellent service. This car park was selected because it was closer to the airport rather than a slightly cheaper one some distance away. When we arrived at the car park our luggage was transferred from the car to the mini bus in a matter of seconds. There was minimal fuss and paperwork when leaving the car key. The transfer to Terminal 4 left immediately and was very quick. The driver knew her way round Heathrow like the back of her hand. We were dropped off exactly where we needed to be. On return there was a minibus at the terminal and so again the return to the car park was speedy. Our car was ready to drive off and again there was no paper work to retrieve the car key. I would strongly recommend this service as it was hassle free, friedly and helpful assistants and made a good start and end to our holiday. Thank you very much."August 9, 2007
"Very happy with Q-parking. As I came up to the checking
in desk they already knew my name, and explained the return procedure accurately. Got fast service to terminal 3 and on return after the call to them received transport within 10 minutes. Car was ready at the front of their building ready to go. Would use them again. Good service."
"Both the delivery of the car to Q Park and the collection went extremely smoothly. Staff were friendly and helpful and the paperwork and transport to the terminal were achieved with a minimum of fuss. Collection from the airport on our return was arranged with one short phone call and the minibus arrived within five minutes of calling. Again, the 'administration' was achieved quickly and the car was ready for collection so we were soon on our way to the M25. Then our troubles began..."August 6, 2007
"I was impressed by the service. The parking facility looked modern and professional and the whole booking and registration process was very efficient and hassle free.
We arrived back at 9.30pm and there was a bus waiting for us a Terminal 1 - again a quick and straightforward process to get back to my car.
I use Heathrow at least once a week for business travel (although this trip was a family holiday trip) and I will definitely consider Qpark for this instead of Pink Elephant"
"We found the carpark easily and were impressed by the new facilities. Efficient staff at the desk. Quick pick-up to the airport and from the airport on our return.Some cars are parked in the shade!. It isn't of the cheapest option but worth the money as you feel your car is safe there."August 5, 2007
"Excellent for: directions to Q Park (Heathrow); leaving car; arrangements for being collected; transfer time to Terminal 1; toilet facilities. Time from Terminal 1 back to car park was slower."August 4, 2007
"We found Q Park at London Heathrow to be very efficient and well organised. We had a speedy transfer to the terminal and on our return, after a brief phone call, the transfer bus turned up within minutes. Will use again."August 2, 2007
"Absolutely great -We didn't have to wait at all to be transported from Q-park to the airport and on the return journey back. I would definately use them again."July 31, 2007
"Q Park is really easy to get to with very clear directions. There was virtually no waiting around and staff were polite and efficient. On the return, the phone was answered promptly and transport was with us 10 minutes later. Again, the driver was friendly and helpful. Our car was easily located when we returned.
Q Park may have been a couple of pounds more ecpensive than some other parks, but we have used them before and will definitely use them again."