"The site was very easy to find from the directions given. Check in was speedy and polite and there was not waiting around. The site was only a few minutes drive from the airport. On our return we made a call to the
parking site and were picked up in a matter or minutes. I would certainly use Quality Airport parking again."
"I found it to be a very quick and efficient service travelling out and nearly as quick and efficient coming back. Also, the staff were helpful."November 25, 2008
"Booking online was easy.
Directions to the park were clear - although the final turn was further than expected.
I really liked the covered parking and walk to reception experience on entry and the same ease of collection on return
Staff in reception were not well trained in customer service - leaving customers to stand in line while they had conversation, or did other activities, without greeting customers, or indicating when customers would be processed.
On return, the operator who took my call was abrupt and gave no indication how long I would have to wait. The driver was off-hand with other passengers and damaged a case when removing bags from the bus.
Overall, experience of the location and physical environment were great but the customer service was awful."
"We will certainly use you again. VERY convenient location. Easy check in and collection. Staff friendly and helpful. You coped with a late change of collection day without a murmur.
Great that your coach was waiting at the terminal when we arrived. Pity about the weather!"
"Excellent efficient parking experience for November midweek into Heathrow.Quick checkin and transfer along with speedy collection back to the carpark. Would recommend Quality Airport parking."November 21, 2008
"Q Parking was further from the airport than I had expected, transfer took longer than 5 minutes as we had to drop other passengers to other terminals. On our return journey the minibus took over 20 minutes to collect us from the terminal and we had to phone 3 times. Service wasn't too bad but considering it is not the cheapest car park I would have expected not to have to wait so long. The minibus driver was rude when we mentioned how long we had waited, and did not put our bags in our out of the bus as a consequence which was not very professional. Would just use a cheaper car park next time."November 19, 2008
"Outward very good!
Return:did as instructed only to be told that BA do not fly from terminal 1 (yes they do Lisbon)Go to Bus stop 1. When there at least 20 other people waiting for the same comapny bus, to be told another one along in a few minutes (which it was but also could not fit us on). 3rd bus did! Why if you ask for return flight is you system not able to calculate the demand and amke sure transport is available to prevent such log jams which tarnis your image?"
"Very easy to use. Would use again."November 17, 2008
"Q park seems pretty efficient and is very easy to get to for anyone coming from the North or the East. Our booking was made through FHR, and on arrival they had a bit of trouble tracing our booking - our booking ref did not correspond with theirs- but once found there was no problem Transfer are quite quick and go frequently."October 28, 2008
"Car park and drop off/ pick up - Good
Directions to car park - Incorrect
On arrival Q-park booking reference - Diferent from FHR reference so difficult"
"Not having used FHR before i was pleasantly surprised how smoothe and easy things were, from when we arrived to go on our holiday to when we came back, all the staff were very polite and helpfull, i'll definitely use them again."September 25, 2008
"Brilliant, polite, helpful with excellent organisation"August 14, 2008
"Booking was fine, arrival was fine, but when I went to extend my trip with the agent, they told me to I can only extend with Q-Park directly. I paid £120 for the first month and then I extended for 2 weeks and it cost me another £126 which was much to expensive. Also my car was in the open and not under cover which was disappointing.
Next time I will be rethinking who I book with at Heathrow airport."
"I was late getting to the carpark and had missed my flight. I asked to be driven to a different terminal to try and book a flight. The driver knew I was up against time and he did a brilliant job of getting me there in the shortest possible time.
On the return I could not get them to answer the phone but by luck one of their mini buses came after 10 minutes en route back to the depot and he picked up myself and two other passengers who also could not contact the office."
"This was a great choice - it was a bit difficult to find the first time however the service was quick, efficient and well organised. I would certainly recommend it and will use it again for short and long-stay car parking."June 21, 2008
"This worked extremly well, at terminal within 20 mins of arriving at car park. Collection took 20 mins from phone call, 35 mins to car park via another terminal. Would certainly use this very modern facility again. Well done."June 13, 2008
"Excellant car park with modern facilities and a good location close to Heathrow. I was a bit reluctant to use off-airport parking after a recent problem with another company but I was pleasantly surprised by Q-Park. I will use them again at Heathrow."June 5, 2008
"By far the best car parking service we have experienced before. Very slick operation with both drop-off and pick-up being very slick."May 29, 2008
"A good convenient service, though the phone wasn't answered on my return so the car wasn't ready after my transfer, however this was all sorted within a few minutes. No problem."May 27, 2008
This is a summary of my experience. Unfortunately, we were set to travel on Friday evening so avoiding traffic around Heathrow is almost impossible!!!! - Last Friday (16/05/08) was particularly bad with multiple accidents and the ring road that links the terminals at a standstill (this was around 6pm) - The manager in the office of Q-Park was not only courteous and friendly but also creative and supportive! - I had not seen the height restrictions regarding vehicle parking on the website and only realised I would have a problem while driving the last 10 miles to the parking. The manager found a space in another part of the parking complex and then, because he recognised our extra needs (my daughter is a powered wheelchair user)he offered to bring our van to the terminal on our return to make things easier for us!. An excellent service and one I will recommend highly to others."
"very efficient, short transfer time to terminal and short wait for pick up on return"April 14, 2008
"We found the car park easily enough, transfer to Terminal 3 was slow due to traffic, but there had been 3 inches of snow that morning. Coming back was excellent, we came through Customs, called up and walked through to the bus stops where we just managed to catch a van before it left, so there was no waiting at all. Our car was sitting ready, so we collected the keys and we were off."April 14, 2008
"Not so bad if you are not in a hurry... More than one hour since I phoned till we arrived to the parking to get the car."April 7, 2008
"Excellent service, well priced. Will definitely use again."April 7, 2008
"Good service in terms of getting us to airport but our key was broken on return and staff were unwilling to accept it had bee done in your care. Have completed forms anyway and will see what happen but perhaps in future staff on reception could be more polite. Somebody must know how it was broken, it was a shame they could no thave been more honest."March 27, 2008
"good frindly service by all staff would reccommend"March 20, 2008
"Easy arrival and check-in procedure - staff pleasant and efficient. Limited seating on mini-buses to the terminal but not too much of a problem unless there was a larger party. Car ready upon return and easy exit procedure.
On the whole a good experience"
"Efficient and helpful."March 17, 2008
"Q Park was excellent. It was new, clean, efficient and close to Heathrow. The checking in and out were quick and hassle free. Transport was prompt. And all at a reasonable price. We shall use Q Park again. Thank you"March 17, 2008
"I thought this parking was excellent: close to the terminals and good value for money. I would definately use them again. They are classed as being off site but in fact the drive to the terminals is just as quick as from closer more expensive parking."March 15, 2008