"very impressed with the service from the time i phoned to pick up was less than 10 mins and so easy to get to when going to heathrow"May 11, 2009
"Everything except the pick up was good for this parking site except the pick up. I chose this car park (and paid more than others)because it was so close to the airport.. therefore I was really disappointed to wait 50mins to be picked up late on a Sunday night out in the cold!"May 9, 2009
"Car Park itself is good and service fine. But they should have an 800 telephone number on return for those who do not have mobiles with them and do not have the right change for the pay phone. We had to spend £1 on a 1 minute phone call!"April 30, 2009
"experience totally ruined by conduct of our driver on the return leg (i will be making a formal complaint about him)
there were 3 of us waiting for the bus at T5, the bus pulled in, we all waited for the driver to get out and help load our luggage on to the bus, after a couple of minutes he started to pull away, i ran to the front of bus and waved at him to stop, i asked what was going on and he said in a surly manner "none of you indicated you wanted the bus", he almost reluctantly dragged himself out of his seat and loaded our luggage up as though this was some great inconvenience, at the end of the journey a similarly miserable persona when getting out the luggage, i asked him for his name twice, he refused saying "i only give my name to the police" (reassuring to know he has experience!!), when i reported him when picking up my keys the man at the desk sighed and admitted it was not the first complaint against this driver, in fact as I left (having forgotten to ask him for the driver's name) he rushed out after me to tell me it (which suggests he is not entirely popular with his colleagues!)
The sooner companies in this country appreciate the value of good customer service (like in the States for example) the more successful they will be - i, for one, won't use HQAP again as long as that oaf is still working for them!
PS the rest of the staff at HQAP I have no problem with - they were all very helpful"
The car park was great ! Nothing wrong to say"
"Great for our needs, quick pick up on return. Did what it said on the tin!"April 20, 2009
"The whole experience from booking the parking, arrival at the parking, distance from the airport, taking the car from the parking was excellent.
I would recommend the parking to anyone and will use it in the future.
Thank you for your service."
"An excellent service. Easy checkin and collection at the end of the holiday with minimal waits for buses both to and from the airport.
I can highly recommend on the strength of my experience."
"Exxcellent car parking - clear directions and instructions, prompt minibus to and from airport, helpful staff, car easy to find on collection. Thank you."April 4, 2009
"Very good service. Good communication by staff, both in the office and over the phone. The pick up was quick and my car was waiting for me on arrival at the depot, I could not ask for more."April 2, 2009
"Excellent service. Could not fault it. Would use again and would highly recommend."April 1, 2009
"The service received was very good, the drivers very friendly and helpful. I would definatly use the service again"April 1, 2009
"I rarely fly out of Heathrow, and wasn't looking forward to either the cost or time in having to park there or nearby.
£18 odd quid for 2 days was a bargain compared to other airports, and I landed at terminal 5 at 8.35, and even having luggage to reclaim, I was back in my car on the Bath road by 9.15pm. Quite impressed.
Will definitely use Quality parking again.
Longish walk to bus stop 17 though."
"Yes, I was very pleased with the service the drivers were very friendly and helpful. I will definitely use the company again. Thank you."March 25, 2009
"This was the worst experience I've ever had with this type of company. I decided to book this one, and pay more, because they were nearer to the airport and had more frequent pick ups. We ended up waiting one hour to be picked up and the staff were extremely rude."March 19, 2009
"Arrival at Heathrow was perfect but when we arrived back from our break we phoned to say we were back and were told to get bus from stop 5. We got the purple parking bus as all the details on print out refer to purple parking and gave the driver our ticket. He then took us to wrong car park. 1 hour later we returned to our car and suggested they tell people when they land to get the quality not PP bus and was told this keeps happening! Then sort it out!!"March 16, 2009
"Afraid we had to wait 20 minutes for the bus to arrive, despite calling on landing. Then we all had to search for my car for 10 minutes as it wasn't in the place it was supposed to be! Not impressed!"March 16, 2009
"Very efficient and quick, and very well located.
I would have appreciated a helping hand to lift my heavy baggage into the back of the bus, and the drive on the way back was rather manic."
"Had us in a panic for our departure as they were apparently short of drivers. We barely made it for our flight. On our return, despite instructions to call as soon as we landed, the office staff were clearly not interested in picking up the phone. Eventually, after several attempts, we got an answer by a lady who first attempted to fob us off and then sent us to the wrong bus stop.
The drivers were however very pleasant."
"Excellent service to and from termainal 5 with no wait for a transfer at either end."March 5, 2009
"extremely smooth service - no hanging about at departure or arrival ends and extremely cheerful and helpful staff. would use it every time."March 3, 2009
"Excellent ...... close proximity, good service, quick, no waiting, would use again."March 3, 2009
"Brilliant efficient and fast service every time that we have used you. Wish the airport itself was half as efficient!"February 22, 2009
"Excellent, fast service, easy to find and very quick transfer to the Airport."February 20, 2009
"Very smooth and quick service hardly had to wait at all to be taken to the airport and the same on the return journey. Car was even at the point where where we were dropped off on the return. Would recommend 100%."February 19, 2009
"good service and helpfull friendly staff especialy the brunette all round good service"February 17, 2009
"At first finding the car park was diffecult as it's name was called Quality Parking. After I establised this, parking the car was easy. Reception was clean and everything looked clean and organzed. The driver was nice and very helpful, there and back. The only issue that I had was when I left baggage hall, as instructed I called to the office to arrange for a pick up. I spoke to a gentlemen. He was talking to me as well as somebody else and speaking away from the phone, so I could hardly hear him. When he mentioned the bus stop number, I confirmed did you say 7 he said NO with a raise voice. I then asked what number then, he said 17 (raising his voice again) I said why are you shouting at me. He replied you cant hear me. I said it's not that I can't hear you, your having another conversation with somebody else and you are not speaking through the mouth piece. He said how will I know this. I said forget it, I just want to get home.
When the driver picked me and my partner up from the airport and took us to the car park, I thought about making a complain. On my arrival, an indian guy said, can you hear me. I said, just give me my keys as I don't want to argue. For what ever reason, he then said that he was being made redundent and that he did'nt care. I replied I don't blame the company getting rid of you and left. I travel every month from all London Airports and have never met somebody so rude. All was good minus this guy, which I then found out that he was the manager.
"Check-in was very efficient. On the way back i waited 40 minutes to be picked-up from the terminal. With the trasnfer i lost almost 2 hours versus taking Heathrow express. I will not be using this company again."February 16, 2009
"Parking at Quaity was a very efficient and easy system. Everything was ready when we arrived and we checked in in under two minutes. A van took us directly to our terminal. On our return we called to let them know we had returned, We walked to Bus Stop 5 and a van was waiting for us. Checking out took less than a minute and our car had been brought down waiting for us. I would highly recommend this parking. It was stress free."February 14, 2009
"Altogether very smooth. The site was easy to find, the transfer to the airport was fast and so was the pickup."February 12, 2009