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Heathrow Purple Parking Park and Ride T5 reviews

Heathrow Purple Parking Park and Ride T5 logo

Here are some comments that our customers have made about Heathrow Purple Parking Park and Ride T5

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4

"Very good service and excellent value for money. Helpful and polite staff (apart from the bus driver that picked us up from the airport that is, who was not exactly keen on saying even "hello" or "goodbye"). Very fast both drop in and pick up. Overall very pleased!"

September 22, 2010
4

"I have used this service twice now. Very satisfied both times.
Convenient easy drop off and car pick up arrangements .

Courtesy bus did take a long time to pick me up from terminal. One person (who had waited less time than me) was quite inconsiderate and rude ( i felt) to the driver - and actually delayed departure further!! - but the driver was very polite and handled the situation very professionally .
i find your site very helpful for making these arrangments and information well presented .

thank you"

September 22, 2010
3

"The location was easy to find and close to the terminal. On arrival whilst parking the car, we were greeted and shown to our appropriate transit bus, which left immediately and took us to our appropriate terminal.
On arrival though, we telephoned immediately on landing yet still had to wait about 15 minutes for the bus (late evening). When we arrived at the car park, the car had been moved and the gear lever top was found broken off and placed in the coin box of the car!!! As we were running late to catch a ferry,due to late arrival of the plane, we didn't have time to complain or lodge a claim."

September 22, 2010
4

"My initial disappointment at not receiving a confirmation email to tell me where to go was more than mitigated by the service at the car park and the trips to and from the airport. I shall be booking myself in again next month. Thank you for making my trip hasslefree."

September 21, 2010
4

"Not too bad, slight lack of drivers if I'm being very critical. Overall a 15 min wait either end. Very close to Airport."

September 21, 2010
4

"It was easy to book. We only had a two minute wait to take us to the airport but had to wait about 20 minutes for the bus to take us back. Our car was waiting for us when we got back. I would use this company again. The price was excellent and the staff were helpful."

September 20, 2010
2

"Going...Had to load my own bags on the trailer as the driver had a sandwich in one hand and a coffee in the other.
Coming Back...After phoning on arival we had to wait as long for the bus as we were in the air from Germany.
What more can I say !"

September 14, 2010
5

"Simple, professional, quick and secure. I would definitely use this parking service again."

September 13, 2010
4

"Easy parking and timely set-down at the terminal. The return was a bit slow though, but almost reasonable for the price point."

September 10, 2010
5

"As a very frequent flyer, this was my best experience of airport parking ever. Quick, efficient entry: greeted by name by a very friendly young lady and directed to a space right by the pick up point. The shuttle bus was waiting to take us the short trip to Terminal 3 and, upon our return, the bus appeared within 5 minutes of our call. Friendly, helpful drivers. And our car was ready and waiting 10 metres from the drop off point.

As a TV cameraman who has to fly all over the World at a moments notice then rush back to edit my programmes for broadcast against the clock, I found the courteous, efficient service at this car park invaluable. The cost was very competitive and the service was really first class. Well done! From now on, you will certainly be my first choice when parking at Heathrow Airport!"

September 8, 2010
5

"Excellent. Very good service. Made the start and end of a very long journey to Peru very smooth. Will use again. Just keep your prices competitive. Next planned trip in Jan 2011."

September 7, 2010
3

"Out trip fine. On return waited 20 minutes for pick-up and were given wrong key and location for car. However, driver attitude good on return unlike the Purple Parking guy who was not helpful at the pick-up point."

September 7, 2010
4

"Entrance is not easily recongised as entrance is fully faced bus lane. Inside carpark is clean and confortable. Shuttle service was good and return car process is very smooth."

September 7, 2010
5

"Excellent. I am so happy, it's really amazing and I recommend it. It's very near to Heathrwo terminal 4 just about 5-10 mints. Ver good transportation from airport to parking site. Thank you very much."

September 5, 2010
5

"First class efficient service. Picked up and dropped off very quickly. Thankyou for an excellent service."

September 3, 2010
1

"Absolute rubbish. The staff at the drop off were surly and hurried which caused me to forget to give them the keys to my steering lock - which was subsequently interefered with. The car itself had been parked far too close to another car. On the return journey it took 55 minutes from making the intial call to leaving the car park. This included a 30 minute wait at the bus stop. When I called after 20 minutes to enquire after the delay I was told that a bus had passed several times. This was a complete lie but the agent on the other end of the phone said there was nothing she could do and they must be 'telling porkies'. After 10 more minutes the bus arrived. I asked the driver where he had been and he said the delay was not his fault as he had just been called. In short, customer service and care were absymal and I will never use the service again,"

September 2, 2010
1

"Check in and transport to LHR term 3 very good.
Return the total opposite, 1st transport arrived at bus stop at the time we were told to be there but was already full, after three more phone calls and 35 mins later another bus turned up, while we were waiting 3 buses from another company turned up. Should have booked with that company."

September 1, 2010
3

"we did wait around 30 minutes for the transport to take us to the terminal but upon returning to the uk the service was very quick."

August 31, 2010
4

"Very easy to find and very easy check-in.
Trnsfer and from the Airport excellent.

Will certainly use you again."

August 31, 2010
5

"Good and fast service, simple and straightforward.
It does take 5 to 10 mnts from the park to the terminal, without delays. Very polite and friendly drivers!
I will use it again next time."

August 29, 2010
4

"good value, secure parking.

the only gripe is that there should be trolleys to move luggage to car once picked up from return."

August 28, 2010
5

"easy to use and very prompt service - the car was ready when we arrived home and we would certainly use the service again."

August 27, 2010
3

"Disappointed the address of the car park on your website is not the address of the car park I booked for and so ended up much further away from the airport than I booked and paid for. Is that a deliberate ploy on your part to mislead customers to pay more than the service provided. Also,upon my return I phoned the number provided, said I was at terminal 5 and was told to go to bus stop 22 - When I queried this, as it said 17 on the ticket - I was told definitely 22. Guess what -it was 17 with a rude driver that implied I was stupid to go to 22 when it clealry says 17 on the ticket. I had to wait a long time for a bus to turn up to return me to my car. In all, the service provided was no where near expectations."

August 27, 2010
4

"The whole experience was extremely good, in fact, excellent. The process was very organised and stress free. Would recommend Quality Airport Parking and would use them again."

August 25, 2010
5

"We were very pleased with the service. It was easy to get to by car. All paperwork was ready on our arrival, we caught a shuttle bus almost immediately and on our return we managed to catch a shuttle bus straight away again so no waiting at all.

Excellent service, would use the service again."

August 25, 2010
5

"It was easy, cost effective, and very freindly service.

I will definately use it again."

August 24, 2010
4

"Impressive car park. Check-in procedure ran very smoothly but this might have been because it was 0415 on a Sunday and no-one else was around. Shuttle to airport ok, approx 10 mins in v light traffic even though only 1.5 miles. Physically impossible to have been any quicker. On return didn't phone from baggage hall (as Q-Parking had asked) because didn't want to risk unforeseen delays and missing the bus. As it turned out we shouldn't have worried: the family at the bus stop in front of us said they had already been waiting half an hour, having rung from inside the baggage hall. We rang at 1626 and then two buses arrived at 1702. Not an intolerable wait, but a bit disappointing, having had our hopes raised by the impressive car park and reception facility at the start of the holiday. What did annoy us was the fact that four Purple Parking shuttles picked up and dropped off during those 36 minutes, plus at least three from Flightpath, plus two from the Wraysbury car park and two from another car park. They must have overcome the logistical problems which Q Parking evidently had. Or maybe it was just an unlucky day. Why did two buses come together? We did not ask for explanations: we (as everyone else, I am sure) simply wanted to get away. I won't write them off; I might try them again next year: depends what the comparison site throws up."

August 22, 2010
5

"we found the parking excellent and all the staff very helpful we will be using Quality parking again and also we will be recommending to all our friends P.S Thanks"

August 22, 2010
3

"Extremely efficient service on arrival. Unfortunately not so great on return had to wait 30 minutes for pick up - not particulalry acceptable."

August 18, 2010
5

"Very easy to find and great customer service! Highly recommended. A+++"

August 18, 2010