"We were a bit concerned as this car park was so cheap but we need not have worried. The staff were very pleasant and helpful and our transfers went smoothly and efficiently. We would certainly use this car park again."October 12, 2010
"Very easy to use and checking in/checking out dead easy. When I called to say I'd landed, lady on the phone was a bit abrupt and seemed a little disinterested, however, the bus arrived promptly and my car was ready for collection. So perhaps she was just having a bad day!!!"October 12, 2010
"Booked Quality Airport Parking for a quick weekend away in Paris. We booked online and arrived at the premises around 8.00am for our flight. There was one car waiting ahead of us, we waited a few minutes inside our car and then drove up to the kiosk, where we were greeted with a smile and were asked for our reservation number. We were then given our paper work with a plastic wallet and told to park our car in the rear car park and hand place our key into the plastic wallet and hand it to our drop off driver. The shuttle bus takes people to the airport terminal strictly as per first come first in the queue basis. So if the person at the front of the queue is for terminal 5 then any passengers waiting for terminal 5 will be taken first. However there are other shuttles which arrive within 10 to 15 minutes apart from each other, and the next person and their terminal destination are taken in turn. We waited for around 20 minutes and the ride to the terminal was another 15 minutes. All in all anything from 20 to a maximum 40 minutes from driving in booking your car in and then being taken to your terminal is absolutely spot on.
When we arrived back for around 08.00am, we phoned the number on the paperwork from the baggage area and was put on auto hold/queue (nice waiting music) for around 5 minutes. Got through to a friendly voice who said the next available shuttle would be sent for us, they also double checked that we knew exactly where to meet the shuttle. When we got outside and to the location advised, the shuttle was sitting there waiting for us.
The driver was friendly and we shared a joke or two as we drove back to the car park. We asked the driver if there was somewhere local where we could have breakfast, and he suggested either Mcdonalds or the Premier Travel Inn restaurant next door to the car park. We left our luggage in our car which was waiting for us in the front car park, and we took the drivers advise and had breakfast at the Premier Travel Inn, the cost of the "All you can eat" hot breakfast with plenty of choice was £7.95 for adults and kids ate free of charge (Definitely worth it!) I highly recommend Quality Airport Parking and I will definitely use them again."
"Excellent high speed service - worth the extra over and above the more remote car parks"October 11, 2010
"Well, I never made it to the car park because I could not find it! So I am actually quite annoyed. I put the postcode into my Tom Tom and it took me round and round in circles. In the end I had to park in the Long Stay Car Park because I did not want to miss my flight. I ended up paying double the amount that I should have so I will not be using your company again!"October 11, 2010
"Best price. Easy to find. Everything went smoothly with little waiting around. On our return, the helpful and courteous driver gave us useful traffic advice for leaving the site."October 3, 2010
"This is the best airport parking i have ever used.i was concerned when i booked it because it was so cheap and you tend to get what you pay for. Not a bit of it!!!!!!!!!!!
The service was fast efficient and simple. The road links are so easy from the motorway.
I shal definately be using this again."
"great service would highly recommend."September 30, 2010
"All good except it took 30 minutes from the time I called till the van arrived.I phoned three times...and that was not good enough. I told the driver that I would never use you again???"September 30, 2010
"First time i have used HQAP and was very impressed by slickness of whole service. No delays, very efficient. Quicker and cheaper than usual NCP route. Definitely use them again. Great value for money"September 29, 2010
"Did exactly as described, would 100% use again."September 28, 2010
"On return to me my car had a slow puncture on the rear offside tyre - never a problem before, THANKS. Who is expected to pay for its repair?
ALSO pick up from Terminal 1 was VERY slow.
Otherwise service worked OK
"A very good service this time - with only a 5 mniute wait at terminal 5 before collection, the driver was also very polite, helpful and well spoken."September 28, 2010
"Good parking venue, cheap but secure and easy to use, with quick transfer to airport. Only gripe was when arriving back in UK I rang the phone for ages with no answer 3 different times over 10-15 mins without response which worried me, however call was picked up on the next ring and collected within 15-20 mins."September 27, 2010
"Overall, good value and service.
Directions to LHR site need improving by adding links on your website to google maps or similar.
On return, I phoned 3 times before getting through, as did another passenger on my return flight. No answerphone facility when busy - system just disconnects you after 30 secs ringing. Really annoying - needs a better call waiting/handling system setting up.
A printable plan of where the LHR bus stops for pickup are on your website would also help returning customers - bus stop 22 at T3 is difficult to find on exit from arrivals as it's on a median halfway across a busy multi-lane road network passing by T3."
"very good value for money. good service and reliable. will use it again."September 24, 2010
"Very good service and excellent value for money. Helpful and polite staff (apart from the bus driver that picked us up from the airport that is, who was not exactly keen on saying even "hello" or "goodbye"). Very fast both drop in and pick up. Overall very pleased!"September 22, 2010
"I have used this service twice now. Very satisfied both times.
Convenient easy drop off and car pick up arrangements .
Courtesy bus did take a long time to pick me up from terminal. One person (who had waited less time than me) was quite inconsiderate and rude ( i felt) to the driver - and actually delayed departure further!! - but the driver was very polite and handled the situation very professionally .
i find your site very helpful for making these arrangments and information well presented .
"The location was easy to find and close to the terminal. On arrival whilst parking the car, we were greeted and shown to our appropriate transit bus, which left immediately and took us to our appropriate terminal.
On arrival though, we telephoned immediately on landing yet still had to wait about 15 minutes for the bus (late evening). When we arrived at the car park, the car had been moved and the gear lever top was found broken off and placed in the coin box of the car!!! As we were running late to catch a ferry,due to late arrival of the plane, we didn't have time to complain or lodge a claim."
"My initial disappointment at not receiving a confirmation email to tell me where to go was more than mitigated by the service at the car park and the trips to and from the airport. I shall be booking myself in again next month. Thank you for making my trip hasslefree."September 21, 2010
"Not too bad, slight lack of drivers if I'm being very critical. Overall a 15 min wait either end. Very close to Airport."September 21, 2010
"It was easy to book. We only had a two minute wait to take us to the airport but had to wait about 20 minutes for the bus to take us back. Our car was waiting for us when we got back. I would use this company again. The price was excellent and the staff were helpful."September 20, 2010
"Going...Had to load my own bags on the trailer as the driver had a sandwich in one hand and a coffee in the other.
Coming Back...After phoning on arival we had to wait as long for the bus as we were in the air from Germany.
What more can I say !"
"Simple, professional, quick and secure. I would definitely use this parking service again."September 13, 2010
"Easy parking and timely set-down at the terminal. The return was a bit slow though, but almost reasonable for the price point."September 10, 2010
"As a very frequent flyer, this was my best experience of airport parking ever. Quick, efficient entry: greeted by name by a very friendly young lady and directed to a space right by the pick up point. The shuttle bus was waiting to take us the short trip to Terminal 3 and, upon our return, the bus appeared within 5 minutes of our call. Friendly, helpful drivers. And our car was ready and waiting 10 metres from the drop off point.
As a TV cameraman who has to fly all over the World at a moments notice then rush back to edit my programmes for broadcast against the clock, I found the courteous, efficient service at this car park invaluable. The cost was very competitive and the service was really first class. Well done! From now on, you will certainly be my first choice when parking at Heathrow Airport!"
"Excellent. Very good service. Made the start and end of a very long journey to Peru very smooth. Will use again. Just keep your prices competitive. Next planned trip in Jan 2011."September 7, 2010
"Out trip fine. On return waited 20 minutes for pick-up and were given wrong key and location for car. However, driver attitude good on return unlike the Purple Parking guy who was not helpful at the pick-up point."September 7, 2010
"Entrance is not easily recongised as entrance is fully faced bus lane. Inside carpark is clean and confortable. Shuttle service was good and return car process is very smooth."September 7, 2010
"Excellent. I am so happy, it's really amazing and I recommend it. It's very near to Heathrwo terminal 4 just about 5-10 mints. Ver good transportation from airport to parking site. Thank you very much."September 5, 2010