"On return to me my car had a slow puncture on the rear offside tyre - never a problem before, THANKS. Who is expected to pay for its repair?
ALSO pick up from Terminal 1 was VERY slow.
Otherwise service worked OK
"A very good service this time - with only a 5 mniute wait at terminal 5 before collection, the driver was also very polite, helpful and well spoken."September 28, 2010
"Good parking venue, cheap but secure and easy to use, with quick transfer to airport. Only gripe was when arriving back in UK I rang the phone for ages with no answer 3 different times over 10-15 mins without response which worried me, however call was picked up on the next ring and collected within 15-20 mins."September 27, 2010
"Overall, good value and service.
Directions to LHR site need improving by adding links on your website to google maps or similar.
On return, I phoned 3 times before getting through, as did another passenger on my return flight. No answerphone facility when busy - system just disconnects you after 30 secs ringing. Really annoying - needs a better call waiting/handling system setting up.
A printable plan of where the LHR bus stops for pickup are on your website would also help returning customers - bus stop 22 at T3 is difficult to find on exit from arrivals as it's on a median halfway across a busy multi-lane road network passing by T3."
"very good value for money. good service and reliable. will use it again."September 24, 2010
"Very good service and excellent value for money. Helpful and polite staff (apart from the bus driver that picked us up from the airport that is, who was not exactly keen on saying even "hello" or "goodbye"). Very fast both drop in and pick up. Overall very pleased!"September 22, 2010
"I have used this service twice now. Very satisfied both times.
Convenient easy drop off and car pick up arrangements .
Courtesy bus did take a long time to pick me up from terminal. One person (who had waited less time than me) was quite inconsiderate and rude ( i felt) to the driver - and actually delayed departure further!! - but the driver was very polite and handled the situation very professionally .
i find your site very helpful for making these arrangments and information well presented .
"The location was easy to find and close to the terminal. On arrival whilst parking the car, we were greeted and shown to our appropriate transit bus, which left immediately and took us to our appropriate terminal.
On arrival though, we telephoned immediately on landing yet still had to wait about 15 minutes for the bus (late evening). When we arrived at the car park, the car had been moved and the gear lever top was found broken off and placed in the coin box of the car!!! As we were running late to catch a ferry,due to late arrival of the plane, we didn't have time to complain or lodge a claim."
"My initial disappointment at not receiving a confirmation email to tell me where to go was more than mitigated by the service at the car park and the trips to and from the airport. I shall be booking myself in again next month. Thank you for making my trip hasslefree."September 21, 2010
"Not too bad, slight lack of drivers if I'm being very critical. Overall a 15 min wait either end. Very close to Airport."September 21, 2010
"It was easy to book. We only had a two minute wait to take us to the airport but had to wait about 20 minutes for the bus to take us back. Our car was waiting for us when we got back. I would use this company again. The price was excellent and the staff were helpful."September 20, 2010
"Going...Had to load my own bags on the trailer as the driver had a sandwich in one hand and a coffee in the other.
Coming Back...After phoning on arival we had to wait as long for the bus as we were in the air from Germany.
What more can I say !"
"Simple, professional, quick and secure. I would definitely use this parking service again."September 13, 2010
"Easy parking and timely set-down at the terminal. The return was a bit slow though, but almost reasonable for the price point."September 10, 2010
"As a very frequent flyer, this was my best experience of airport parking ever. Quick, efficient entry: greeted by name by a very friendly young lady and directed to a space right by the pick up point. The shuttle bus was waiting to take us the short trip to Terminal 3 and, upon our return, the bus appeared within 5 minutes of our call. Friendly, helpful drivers. And our car was ready and waiting 10 metres from the drop off point.
As a TV cameraman who has to fly all over the World at a moments notice then rush back to edit my programmes for broadcast against the clock, I found the courteous, efficient service at this car park invaluable. The cost was very competitive and the service was really first class. Well done! From now on, you will certainly be my first choice when parking at Heathrow Airport!"
"Excellent. Very good service. Made the start and end of a very long journey to Peru very smooth. Will use again. Just keep your prices competitive. Next planned trip in Jan 2011."September 7, 2010
"Out trip fine. On return waited 20 minutes for pick-up and were given wrong key and location for car. However, driver attitude good on return unlike the Purple Parking guy who was not helpful at the pick-up point."September 7, 2010
"Entrance is not easily recongised as entrance is fully faced bus lane. Inside carpark is clean and confortable. Shuttle service was good and return car process is very smooth."September 7, 2010
"Excellent. I am so happy, it's really amazing and I recommend it. It's very near to Heathrwo terminal 4 just about 5-10 mints. Ver good transportation from airport to parking site. Thank you very much."September 5, 2010
"First class efficient service. Picked up and dropped off very quickly. Thankyou for an excellent service."September 3, 2010
"Absolute rubbish. The staff at the drop off were surly and hurried which caused me to forget to give them the keys to my steering lock - which was subsequently interefered with. The car itself had been parked far too close to another car. On the return journey it took 55 minutes from making the intial call to leaving the car park. This included a 30 minute wait at the bus stop. When I called after 20 minutes to enquire after the delay I was told that a bus had passed several times. This was a complete lie but the agent on the other end of the phone said there was nothing she could do and they must be 'telling porkies'. After 10 more minutes the bus arrived. I asked the driver where he had been and he said the delay was not his fault as he had just been called. In short, customer service and care were absymal and I will never use the service again,"September 2, 2010
"Check in and transport to LHR term 3 very good.
Return the total opposite, 1st transport arrived at bus stop at the time we were told to be there but was already full, after three more phone calls and 35 mins later another bus turned up, while we were waiting 3 buses from another company turned up. Should have booked with that company."
"we did wait around 30 minutes for the transport to take us to the terminal but upon returning to the uk the service was very quick."August 31, 2010
"Very easy to find and very easy check-in.
Trnsfer and from the Airport excellent.
Will certainly use you again."
"Good and fast service, simple and straightforward.
It does take 5 to 10 mnts from the park to the terminal, without delays. Very polite and friendly drivers!
I will use it again next time."
"good value, secure parking.
the only gripe is that there should be trolleys to move luggage to car once picked up from return."
"easy to use and very prompt service - the car was ready when we arrived home and we would certainly use the service again."August 27, 2010
"Disappointed the address of the car park on your website is not the address of the car park I booked for and so ended up much further away from the airport than I booked and paid for. Is that a deliberate ploy on your part to mislead customers to pay more than the service provided. Also,upon my return I phoned the number provided, said I was at terminal 5 and was told to go to bus stop 22 - When I queried this, as it said 17 on the ticket - I was told definitely 22. Guess what -it was 17 with a rude driver that implied I was stupid to go to 22 when it clealry says 17 on the ticket. I had to wait a long time for a bus to turn up to return me to my car. In all, the service provided was no where near expectations."August 27, 2010
"The whole experience was extremely good, in fact, excellent. The process was very organised and stress free. Would recommend Quality Airport Parking and would use them again."August 25, 2010
"We were very pleased with the service. It was easy to get to by car. All paperwork was ready on our arrival, we caught a shuttle bus almost immediately and on our return we managed to catch a shuttle bus straight away again so no waiting at all.
Excellent service, would use the service again."