"It met my needs complpetey, safe and secure parking with efficient transit to the terminal."May 23, 2007
"Using Heathrow Parking Express on our recent trip to the U.S.A. could not have been simpler. After we had parked up we were collected within a few minutes from a nearby bus stop,arriving at the terminal building about 10 minutes later.On our return 2 weeks later a bus arrived within 5 minutes to take us straight back to the car park.What I particularly liked was the fact that I was able to retain my car keys,safe in the knowledge that my car wasn't being moved around by a stranger while I was away!"May 18, 2007
"Excellent directions and prompt bus transfer. No delay in exiting either due to prepaid fee"May 17, 2007
"I used your car park for the first time yesterday. I was flying out of terminal 4 for the day.
I found the car park very convienient and in terms of the bus service and the shelter at the bus stop was comfortable to wait in during a windy and rainy morning. I had to call your helpline to clarify something and the oprator very helpful.
"Very easy to park, buses ran well with little delay. Check out very easy having paid online before hand."May 15, 2007
"The whole experience was very efficient. From the booking, through the phone calls i made to ensure every thing was ok and the parking pick up & drop offs."May 15, 2007
"Parking Express is the most convient long stay car park for Heathrow. Easy to find, regular buses to all terminals and a transfer time of 10 -15mins depending on terminal."May 14, 2007
"Doesn't really compare with other carparks where bus stops are better placed and where buses arrived as the times stipulated. The map sent indicating location was poor print quality and the instructions were unclear - whilst the information was present at the car park, it would have been more helpful to have this at the teime of booking. When booking, I found it very hard to see the location of car park on the website before committing payment. Also, having to take the parking card into the reception to get it verified against the booking seemed a cumbersome process."May 14, 2007
"The car park is very easy to find, signs directing you in all over. Excellent bus service, there always seem to be one turn up within a couple of minutes of you arriving, and the transfers seem to take hardly any time at all. Bus drivers always make sure you know where you are and don't miss your terminal.
Definately helps to make any trip stressfree!!
A car park i would definately recommend to people."
"I thought the time between the car park and the terminal and back were well within the time stated on the website. The service was effeciant and effective. My only comment was that when I arrived back at Terminal 2 the indications as to where to get on the bus were not clear and I had to ask where to go. I could not see any Parking Express signs."May 14, 2007
"Easy to use and a money saver"May 12, 2007
"Very close to airport and the transfers were very frequent. Very limited waiting time. In fact it would have taken longer to queue for a taxi than to use the tarnsfer.
Only concern was that although I had pre booked the parking slot, it was quite full with limited free spaces. But no other issues besides this."
"No problems with parking, although I had to wait 30 minutes for a bus on return. I had problems finding you and even more problems finding my way back to the M25. Generally OK, though."May 9, 2007
"We have used Parking Express several times and although it is not the cheapest option available we have found it suits us. On arrival (even at 4.30 am) we have never waited more than 10 minutes for the bus. On our return we have not had to wait more than 5 minutes for the bus. We
shall continue to use it."
"This is the second time that we have used Parking Express for a long term holliday and recommend the service to all our contacts and friends. The bus service is friendly and efficient and the Customer Service Office always cheerful and quick to deal with the clearance no matter what time we arrive. We shall now use it all the time, in preference to the many other Airport parking facilities we have tried."May 6, 2007
"Transfer times and frequency of pick ups as advertised.
Drivers did no help with bags as found with some other companies."
"Everything worked very well and was straight forward. The only improvement would possibly be the check procedure which could be quicker if there was no need to get out of the car."May 3, 2007
"Finding the parking was easy, as you provided instructions with my booking.
HOWEVER, it's a different story when trying to find one's way out of the parking, to get on the right road to exit the airport and head toward the M4 - there are ZERO signs pointing me toward the M4, there is only a sign for the M25 and Staines, which is completely the wrong direction. I spent a very frustrating 25 minutes trying to exit the perimetre roads to get on a road that i though might take me in the right direction.
I'd suggest placing some road signs to help us get on our return journey easier.
"The experience was painless and quick; it was just like the usual parking situation, only saving a meaningful amount on the parking fees."May 1, 2007
"Everything went fine as usual! Place available, shuttle bus running regularly. The service could be improved for customers that book on-line, by not having to stop at the exit to get your ticket 'validated' for the exit gate. As you are using number plate recognition, you know which cars have on-line bookings (and therefore have already paid). It should be possible just to drive up to the barrier and have it open automatically in these cases."April 30, 2007
"Excellent service at Parking Express,Heathrow.
So nice too, to be able to park and lock your own car and keep hold of the keys. You know the car has not been moved while you've been away."
"The car parking itself was fine, bus to airport came within 8 minutes, return bus within 15 minutes.
When we left the car park there was a problem with the exit machine and I had to go to the Office. Unfortunately I tripped over the rubber mat outside and smashed my face on the concrete - ending up spending all night in Hillingdon Hospital with mild concussion, shock and extensive facial injuries. I am glad to say I am healing well but it was a horrendous experience. The car park staff were wonderful though, they even rang the following day to see how I was.
So as a car park it was fine, and we would use it again. I'd just be a lot more careful next time!!"
"Finding the car park was easy as good instructions were received beforehand and directions at the airport were clear. Directions to the available parking zone was also clear and easy to find. I did have trouble finding a parking space but once I did, there was a bus stop very near by. The bus transfers were quick and comfortable both to and from the airport. Exiting the car park was also easy, however, having used Parking Express at Gatwick previously, I was aware of the "drill" which probably made my experience that bit easier. Will definitely use again."April 26, 2007
"The 'get out' was really quick. Maybe we struck lucky but a bus pulled into T4 after only a brief wait. The customer service was really quick. The only slight problem I had, was that in the dark (We arrived back @ 10-30p.m.) The customer parking spaces were not very clearly signed or defined. But apart from that excellent."April 26, 2007
"Carpark was full and we spent a long time trying to find a space. Buses also didn't turn up very frequently (either on collection or drop off). Just as well we had put aside a long time to check in otherwise we could have missed our flight. We won't use them again."April 23, 2007
"I found it very easy to book my parking online with Parking Express. I choose them after comparing services from other providers after going to Airport Parking Shop.co.uk.
They offered a frequent collection and transfer servcie from the Car Park to the Terminal Building and had a easy location to find. This in my case was most important as my travel distance was hundred of miles.
Their cost are comparative with others and better than some.
I would use them again."
"Easy booking, good directions, relatively easy to park (Good Friday!!). Effortless."April 20, 2007
"This is a must use service for anyone who needs to park at uk airports whether on business or pleasure. It's easy to use and results in significant savings on charges paid without prior booking."April 20, 2007
"Convenient, worked fine, and prebooking saved money. Only downsides were that we had to wait nearly 20 mins for a bus on our return and it dropped us in the road instead of going to the bus stop."April 20, 2007
"Well signposted from the M4 spur, efficient bus transfer to and from T1 and straightforward exit from the car park at the end - couldn't ask for more!"April 20, 2007