"I found the parking easy to find and the staff very helpful especially when on our return in pouring rain and being absolutely drenched trying to find our car the staff helped us to locate it. Very impressed with their help."November 3, 2008
"First time I have used this car park.
2. Good bus service...does what it says
3. Good value
By the way, the code underneath is orrible to read!!!!!"
"The service was excellent, parking was easy, the buses ran on schedule but dropped off at the arrivals area. Good value for money"October 20, 2008
"Customer Service parking area was coned off due to building work, but with no clear directions where to park. I ended up parked on double yellow line on 'staff parking' slip road. Customer Service informed me there was a space next to building, but this was not evident when I drove by. Finding exit from staff car park was also not at all clear. I felt irritated to confront this situation straight off a long overnight flight.
Customer Service staff were very helpful and polite. Overall good car park though"
"Efficient and have used this car park in the past - I like the fact I do not have to leave my car keys"August 26, 2008
"Good service. Cheap and no problems. Quick connection buses too - even at midnight.
Only minor issue that it was very dark in the carpark on return (at night) - actually struggled to find the car for a few minutes. More lighting would have helped."
"Process for booking was straight forward and clear, athough I'm unsure if you recieve any form of discount for on-line booking so it would be good to know this.
Location is good and the bus service was ok as well.
We were confused on the process, as the e-mail documents talk about handing over the voucher at the car park, where if fact, you collect your ticket and I take it through some form of ANPR system, your car is verified when you leave. It would DEFINATELY help if you cleared this up.
Overall, we were happy with the service and would use the car park again."
"Good efficient service.
We left from T1 but arrived at T5. It was not obvious how to get to T1 Parking Express parking from T5 and ground staff did not seem to know. A phone call to the PE helpline number produced a minibus and a driver who was so helpful he deserved more of a tip than I was able to give."
"Frequency of the busses both from and to the car park was very poor. It was really infuriating to see bus drivers waiting to depart for a considerable amount of time in view of many customers waiting at the collection point. Many customers on our departure date phoned the customer services phone complaining about the delay. Drivers do nothing to help with luggage. Experience in the US was totally different."April 4, 2008
"can't fault, no problems and very smooth. would have only been better if it was free!"April 1, 2008
"We pre-paid and booked online. It was a doddle. Arrive, take a ticket, park and catch the bus. On return the same, bus to the car and drive out. No I.D. or anything reqiured, just put the ticket in the machine and away you go. Clever stuff !!"February 17, 2008
"Easy to find, easy to park, buses ran on time, easy to get out of the parking bay to the motorway"January 21, 2008
"WAS UPGRADED TO BUSINESS PARKING AS ORIGINAL CAR PARK FULLY OCCUPIED. COLLECTION BUS WAS LONGER COMING TO PICK US UP THAN EXPECTED. CHECKOUT PROCEDURE CLEAR QUICK AND EFFICIENT. SIGNS TO M3 FROM CAR PARK NOT CLEAR DUE TO ROADWORKS."January 13, 2008
"When we arrived, having pre-booked, Parking Express was full. However, we were provided with an upgrade voucher for Pink Elephant and had no problems with their service. The only issue is the time taken to get between the car park and the individual terminals due to the traffic chaos in the terminal area. BAA needs a good, hard kicking in this respect."January 9, 2008
"Parked here over the festive season. The car park is close to Terminal 1, which I used, the bus transfer seems to be frequent and efficient, the drivers helpful and courteous, and the entry-exit process quick and easy, even with pre-pay. I regard it as good value."January 7, 2008
"I booked via Park and Go 3 days before I was due to park and they failed to email the parking voucher to me in time, leaving me with a nervous wait to see if I would be charged again on leaving the car park.
On top of this, the car park that I had pre-booked was full and I got moved to another car park.
Altogether a very poor experience."
"I pre-booked. The car park was full. I was only communicated this on arrival, which caused a delay in having to upgrade. I would have thought it more sensible to honour pre-bookings and stop the turn up and park people.
Pink Elephant were a joke. Couldn't park in the zone specified so wasted time driving to find a space. Buses clearly not big enough for amount of people and luggage. Bus stop is in a smoking area at Terminal 2 which is awful. Trying to get out of the car park was a chore as they claimed to have no record of me, and then did. Painful experience."
"We arrive to find the car park full - don't know why they couldn't email us in advance to tell us this. Anyway the good news was we were upgraded to Pink Elephant which is much nearer the airport and with a much better bus service."January 6, 2008
"I didn't receive the voucher before I left but I suppose this wasn't a big problem - My main complaint is that the signage to the car park was not great and then we got there we were told that they had over booked and we had to go to the Business car Park - It would have been helpful to have had a phone call that this was going to happen as luckily we had left enough time to check in - but we still got a bit lost going to this car park"January 3, 2008
"Very impressed with your helpful staff who offered to move our luggage in the go cart and also the man who explained how our ticket was registered to our car and how to exit the car park.
Happy Christmas and to all the staff"
"Heathrow - service was Excellent"December 19, 2007
"I was travelling from T4 and there was no wait at all for the coach to the terminal and about a 5 minute wait for the return trip."December 17, 2007
"OK"December 15, 2007
"Excellent in every way. The vague direction signs to the exit have been improved but even more would be welcome. It needs to be emphasised that number plate recognition now means that it is not necessary to visit 'customer services' before leaving the car park. This facility makes the time taken to depart even shorter.
We use this car park every time we use Heathrow."
"The Parking Express car park was easy to find, signs as to where to park where clear and the shuttel buses to the terminals came within the stated periods. Payment vis pre-paid voucher was very simple and quick. Overall a very good experience."December 14, 2007
"A good service to the airport, but waited over 15 minutes for a bus on the return journey."December 12, 2007
"Very easy to find and transfers to terminal quick. Good value for money"December 10, 2007
"This is the second time I have used Parking express. Excellent location - fantastic service on both occassions. Like many I mislaid the entry ticket and could not find it on my return, the lady at customer services just replaced it validated the ticket and I was able to leave easily.
5 stars from me - not the cheapest but close to the airport for easy access."
"All excellent."December 7, 2007
"Parking Express worked fine. I have used them many times and apart from sometimes having to wait longer than one would like for a bus it works.
However park and Go did not send the booking voucher and had to be chased for a fax copy as I was leaving for the airport. However that is the first time they have been a problem and I have used them several times."