"Departure: No FHR representative was at the terminal to meet us despite having called to advise them we would be 15 minutes early. Waiting time is very limited at Heathrow terminals, so it is essential for those using a meet & greet service to be MET. Also, waiting for any time is unpleasant if it is raining.
Arrival: It took FRH 20 minutes to turn up after calling post customs. Fortunately the day was fine but it would have been thoroughly unpleasant in poor weather.
The justification of the expense of this service is that one is MET on arrival at the terminal and the car is there when you come out on the return. If this doesn't happen within a reasonable time frame (5 minutes maximum) there is not much point to it."
"We were very pleased with the Meet & Greet service which you provided; would definitely use the company again and have already begun to sing it's praises to family members and friends!! Many thanks for a very prompt, hassle-free and professional service!"February 8, 2008
"This was a fantastic way of parking the car up for our holiday! It was stress free, easy, quick and most of all within our budget. We will deffinitley be using your services again.
"All went very smoothly.
Driver and phone staff pleasant to deal with, good job all around.
My only comment for improvement, is the route to departures from arrivals needs to be explained in literature or posted in airport: Heathrow T3.
"there was no-one there to meet us although the e mail confirmation said there would be. when we rang they said we should have rung them 20 minutes before arrival. the operator was off hand, said this was the normal arrangement - although referred to another meet and greet service. we then had to wait 20 minutes for the driver to arrive which meant we were very late for check in.
the driver rang when we returned which was helpful but we still had to weait 15 minutes or so for the car to arrive and when it did the drivwer drove straight past us and had to do the whole circuit again."
"We arrived at the departures drop off as directed and had to wait 20 mins for a represenatative to turn up. This was disppointing, and the drop off monitor was getting to the point where he was asking me to move on. The return was much smoother, the representative phoned me when I was in the baggage collection hall and we had only a 3 minute wait once outside. I would use this service again."January 4, 2008
"I have used your service twice within the last six months.
I will recomend it to all my friends
"Friendly and efficient. Only one issue - the instructions said get to the departures drop off at the agreed time and if late ring. Unknown to us the driver had tried to phone my mobile but as I was driving I did not answer it and was not expecting any calls. He was ringing as he had not heard from us and he later said we should have phoned 15 minutes before arriving at the airport. Therefore instructions need to be reviewed and clarified."January 2, 2008
"The driver actually called us in baggage handling to say he had already left due to heavy traffic."December 29, 2007
"Excellent service, highly reccomended.
Travelled from LHR 06/12/07"
"This is the best meet and greet service I have used. The driver was extremely helpful and courteous."December 10, 2007
"Very impressed. I received a courtesy call half an hour before arrival time to check my progress and we were able to keep in contact when traffic jams delayed arrival.
My only real difficulty was locating the Departures point at Heathrow to meet the driver on my return as this isn't signposted within the terminal building, and even though this held me up, the driver did not arrive for another 5 minutes plus. I will definitely use this service again though."
"Very impressed. I received a courtesy call half an hour before arrival time to check my progress and we were able to keep in contact when traffic jams delayed arrival. My only real difficulty was locating the Departures point at Heathrow to meet the driver on my return as this isn't signposted within the terminal building, and even though this held me up, the driver did not arrive for another 5 minutes plus."December 10, 2007
"I had to change my arrival time twice during my journey to the airport. They were helpful each time - although I was kept waiting 5-10 minutes when I arrived. Very prompt drop off on return journey."December 5, 2007
"Not impressed at all! I made my reservation for 8am at Heathrow terminal 4, when I was just arriving at terminal 4 at approx 7.55, I received a call from the rep asking what terminal I would be arriving at (even though all paperwork and booking information clearly indicated terminal 4)! I advised him that I was already at terminal 4, but was told that it would be another 15 minutes before the rep got there. When he did arrive, there was no company identification so I could not 100% confirm he was who he said he was, apart from the printout of the reservation in his hand, there was no spot check of the cars condition before handing over and he didn't know which terminal I would be returning to! There were no printed instructions issued for the return procedure, in fact, I stood in the check-in queue at the airport wondering if I would see my car again! When I got back to terminal 4 after my holiday, the experience was just as poor. I called the number on my reservation email and when the chap on the other end picked up, he was in mid conversation with his colleague. After waiting for him to finished, I was told to go to departures and a bus would be along to pick me up, but my reservation was a meet and greet! This was quickly rectified, but again, it showed a distinct lack of organisation on their part. On all my past experiences with meet and greet I have used Purple Parking with no problems whatsoever, but chose FHR on this occasion because it was so much cheaper. Well as the saying goes "you get what you pay for". On my next excursion, I will be going back to using Purple Parking for their far superior organisation and customer service and my own piece of mind!"November 25, 2007
"excellent service! very well priced and convenient. why have the hassle of car parking."November 18, 2007
"Excellent friendly service and great value for money"November 15, 2007
"first class service waiting time absolute minimum rang me within 1/4 hr of landing, waited around 5 mins from notification of leaving airport before vehicle arrived.fully recommended and i will certainly pass their name on .thank you very much. tony shortt"November 8, 2007
"Brilliant service. A we were running early, we phoned to ask if we could be met earlier than the arranged time - the driver was there waiting for us. On our return, the driver rang me as I got to the baggage carousel, to ask how I was doing. When we got out of the terminal building, once again he was there ready and waiting. Can't get better than that!"November 3, 2007
"An excellent service; highly recommended."November 2, 2007
"Easy peasy fast friendly and efficient service would definitely use again."November 1, 2007
"Excellent service from Happy Days Meet and Greet."October 31, 2007
"The drop off was great - We booked a meet and greet service and the man was waiting -he was very pleasant and it all went very smoothly.
When we arrived home, I called just as we had collected our bags. The man on phone couldn't find our booking, which was a bit worrying! After a while he did find it but said I should have specified it was a meet and greet booking (whereas I had just given my name). He then told us our car would be there in ten minutes.
We were waiting outside arrivals for 20 mins and called again - he then told me I should be waiting outside departures - nowhere on the confirmation email does it say this. So we walked all the way back thru the airport and to departures and waiting about another 20 mins for the car to turn up - during this time, I called again to find out where the car was, and was told "it is a busy time" - obviously we realised this but surely they should be checking the arrival times and be leaving in enough time... we had to wait about 45 mins in total for the car to arrive - and we could have gone to the car park to get it quicker than than."
"Unfortunately you were unable to provide the service.and you canceled the booking, as the flight was to early for you meet and greet service at the Main airport in the UK. we have boooked the same service at other smaller airports and have never had a problem booking due to time restrictions. I would have imagined at Heathrow airport a better sevvice than this. I look forward to your response"October 29, 2007
"all good but a little slow on collection from arrivals
(10 -15 mins)"
"We were late arriving and had to call the office but this was no problem. Meet and Greet were at the airport waiting for us on arrival and again on our return. Excellent service."October 28, 2007
"Recommended - efficient, friendly and good value by comparison with others. Also very good communication. I will use them again without hesitation!"October 28, 2007
"The service from Happy days meet and greet was good. Was quite happy with the friendly staff who came with the vehicle. 2 points for improvement I can suggest.
1. car to be brought to arrivals not departures terminal 4 at heathrow.
2. telephone manner of staff can be improved."
"FLEXIBLE, FRIENDLY AND COULD NOT FAULT."October 5, 2007
"Perfect!!!!!"October 1, 2007