"The service I received was excellent. The driver was there to meet me as I pulled up on departure. When I realised I was returning early I called to alert them. They answered the phone efficiently, found my details and told me to text them my new arrival details. When I arrived, I called to have my car returned and it was there waiting for me when I arrived at the meeting point. I cannot fault the service.
One small point: they did not check my car before taking it away and they did not check any ID when returning it to me...these are things I had expected and might worry some people."
"Easy! Friendly service."October 18, 2012
"All went very smoothly and would definitley use them again - also, very good value for money."September 14, 2012
"Excellent service.Car came back washed .Will definitely book again"September 10, 2012
"Great service. Friendly, efficient and a clean car returned. Would definitely recommend."July 25, 2012
"Excellent service all round. Would use again!!"July 24, 2012
"Always try to use Edward Lloyd meet and greet. I am never left waiting."July 23, 2012
"Excellent service. Couldn't ask for more."July 1, 2012
"Very easy to use. Company called me 40 minutes out to verify arrival time. I did wait about 10 minutes for the driver to show but he was very professional. On return I called them and my car was waiting when I went outside."June 30, 2012
"Very good service, Edward Lloyd rang prior to arrival as promised, I was 15 mins early and although I had to wait a few minutes at the terminal to hand the car over they were earlier than the previously arranged time. Collection was excellent, I rang as I left the plane and collected the car immediately. Great service."June 24, 2012
"No problems. Very efficient. Car waiting on our return."June 5, 2012
"First class service. No delays, no problems, good communications. dealt with my flight delay well and without fuss. Highly recommended."May 3, 2012
"Very polite service. Straight forward."March 26, 2012
"Excellent service but a little late collecting. Told me they'd be there in 10 minutes but took 20"December 17, 2011
"Parking made so simple at such a busy airport. I have used Edward Lloyd on a number of occasions. Friendly and polite staff have always been on time for collection of car, phone in system works very well. On return to UK attention is paid to incoming flights on time or late so customer does not have to wait for return of car. In all excellent start and finish to holiday."November 28, 2011
"The overall service was excellent but I had to wait for my car on my return to the airport. Although this was only for 5 minutes, I would have liked the car to have been waiting for me on arrival. I am sure this was a small error on your part and aside from this your staff were courteous, polite and helpful and I would most definitely use your service again."November 18, 2011
"Very disappointed with service - driver turned up 25 minutes late. I had to run through the airport like a madman to get to the gate - did it with 2 minutes to spare. What can I say......"November 18, 2011
"They did exactly what they said on their tin and at the cheapest price.
Goes without saying I will use them again."
"Very good service"October 31, 2011
"Excellent service. Already booked for my next trip."October 24, 2011
"Excellent service - met on time - could not have been better!"October 18, 2011
"excellent service and great value
all went as planned and made the airport experience a much easier one
"was excellent. not only would I use them again - I would also recommend anyone looking for meet and greet at Heathrow to use them."October 4, 2011
"Efficient"October 2, 2011
"We rang to change the terminal and a different landing time (about 4 hours later than the original one) the call was handled well. Unfortunately we had to wait 40 minutes for our our car from the time we called from baggage collection which is far too much. Staff were always polite and courteous."September 6, 2011
"First time I've used Edward Lloyd and I will definitely use again - much easier than braving the Terminal 1/3 car park! Great service, good communications (we were late arriving due to accident on motorway) and no problems either end."August 15, 2011
"Very quick and efficient service. Car was waiting when we stepped out if the terminal. The driver helped us with our bags and did so with a smile and polite manner. Very happy with this service, would definitely use them again."August 15, 2011
"Phoned as instructed 20 minutes before we reached LHR and the Valet was there when we arrived. Given we were arriving earlier than advised this was very good.
Valet was efficient and the drop off was quick.
On return arrival I had a phone call after I landed to check we were all OK and I phoned as we left baggage hall and the car was there 2 minutes later.
Very eficient all round and would definately recommend"
"Efficient and friendly service. Very flexible/helpful when we were delayed by 24 hours due to bad weather in Chicago."June 24, 2011
"Although have received very good service previously from Edward Lloyd, my experience this time was less than satisfactory.
The "meet" part of the arrangement was satisfactory enough, but the the return of the car was not acceptable. Having called to confirm arrival of my baggage so that the car could be sent I was informed that the car would be with me in 10-15 minutes. The car actually arrived 45 minutes after my initial call. Following 2 subsequent calls to find out why I was waiting still I was informed that the driver had been stopped by Police for routine checks on the driver and insurance matters. Then when the car did arrive I found that there was some new damage to one door. On complaining I was informed by the driver that I would be sent an email address by management so that I can follow up on the matter and send photos of the damage. Now we are 5 days later and still no further contact from Edward Lloyd re this."