Heathrow Drive Fly Park and Ride reviews
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Here are some comments that our customers have made about Heathrow Drive Fly Park and Ride
When arriving at the Hotel the entrance had been blocked for a function. A sign giving directions to the car park were innacurate and not knowing the Hotel geography it was confusing to find our way in.
The person booking arrivals did not have our name and this caused some delay while he established our validity. We missed the first bus and had to wait for the next which caused concern as you start to worry about booking in times.
On return we were told ( by telephone)to go to the Departures exit, the contact had a strong accent that for us was difficult to understand and he did not explain that we had to cross the road and go down to the further lower level where our car was parked. Having not been to this area before we were confused as to where we were susposed to be looking. An attempt to telephone our contact failed twice before wandering around and recognising our vehicle.
were that the staff were pleasent and helpful once we found them
We felt the exercise was fair value for money.
Now we know how it all works the next time it will be easier.
Our rating this time will be mediocre but it could easily be a 4 and if the vehicles could be dropped off at the airport it would rate a 5.
We shall hopefully use the service again and would recommend there is clearer written guidence as to arrivals procedures at the hotel and airport.
April 23, 2011
waited 10mins in a queue at reception, then 20 mins for the company rep to turn up, then 20 mins for a bus which went to various other hotels before T4 and finally T5. So took 1hr15mins from arriving at car park to get to the terminal.
On return was told 20mins for car and took 34mins.
No receipt given for car, yet I'm expected to hand over the keys to my own car. quite waht would happen if the car was damaged and I had to claim on my insurance I'm not sure.
April 18, 2011
Was sufficient, the information about the drop off location was correct. Bus into the terminal was swift. On arrival we had to wait 20mins - I would suggest that people call once they are waiting for there baggage to ensure prompt arrival of your returning car
January 20, 2011
Dropping the car at the hotel could have been made easier if there was some sort of direction at the hotel as there are two car parks to park at, this really is not the biggest problem as on return I phoned one of the phone numbers given to me by the company. As I use a mobile I phoned to the mobile number, there was no answer at this number so I had to use the free phone number; witch is at a cost using a mobile phone. Once I had established communications I was informed my car was on the ground level, I presumed that this actually meant car park, fifteen minutes later I phoned back asking were is my car I was told that I would be phoned back right away this did not happen I then had to phone back my self to be told the driver will put the hazard lights on for me, thanks but I think I know my car. After walking all the floors on the car park I found my car with your driver on the fourth floor of the car park this took a whole thirty minutes to find my car. This is the worst car parking experience I have ever had, this should be a pleasant experience and trouble free, as your company can not even decide between them what floor of the car park they are on and don�t have the manners to phone back. I will assure you I will never use your company again or even recommend your company.
December 30, 2010
For those of you undecided about booking with this company I highly recommend them having used them twice now, it for me is the only company I will use as the it is so efficient and the savings against airside parking are substancial.I will be booking my summer parking requirements with no hesitation.
Best regards to your team.
April 19, 2010
Good service. Man arrived to take away our car very soon after we arrived at the Radisson. No problem catching the bus, but it was very crowded. Our return also went well, the man arrived with our car very soon after we arrived at the Radisson. We will probably use this service again.
April 14, 2010
I didn't have a great experience so will never use them again! I booked parking from 3.30am on the 1st April about a month in advance and only got a phone call a day before my travelling to tell me that the car park opens at 4am. I was also told that their driver would call me 20 minutes before the arranged parking,but obviously nobody called me. When I got to the car park at 4am, I had to call the driver myself and then wait for him to turn up. When he eventually showed up, he parked my car and said that the hotel bus would take me to the airport within 20 minutes. After about 40 minutes of wait there was still no bus, I had to ask him to get me a taxi and pay � 11.00 as I simply was about to miss my flight! When I tied to moan to him about that, he said that it is a hotel bus and their company doesn't take any responsibility - shocking! Upon my return, I called them to see how I was supposed to get back to the hotel to pick up my car, first they send me to departures to wait for the bus, then they send me to arrivals, they didn't even the bus stop number, I had to enquire about it at the airport. As you can see, I haven't had the best experience and I would not want to go through the same stress ever again!
April 12, 2010
Convenient location -- Easy to find -- Polite agent -- Speedy transfer both ways -- Kept my own keys -- Competitive price -- Nothing else to say.
April 7, 2010
Overall a very easy service to use at a competitive price. The hotel where the car park was located were faultless and treated me like one of their paying customers, helping me with my luggage and extremely courteous. The only faults with this service were small issues -
1. When I arrived at the hotel, Drive Fly and Park's representitve was waiting for me and informed me that I was 20 mins late when actually I was 5 mins early. His paperwork stated 10am meet when my printed copy of my booking clearly stated 1030am meet. He also told me the company had no contact number for me so he was unable to call me. However,I had definitely included my mobile number on my booking online. The only result of these mistake was that I missed the Heathrow Hoppa bus and had to wait another 30 mins which cut my check in time a bit fine but there was no harm done. I parked my car in the hotel car park with ease and was told I could take my own keys with me. On my return, the only instructions I had not been given was as to where the Heathrow Hoppa collect point was, but I asked at the airport information and was directed to this. My car was as it had been whn I left it and the check out procedure went smoothly. I would use this service again, but might leave extra time for mishaps in future.
March 21, 2010
Hello,when i booked this parking arrangement for terminal 5, i was informed on the website that the suttle bus leaves every 15mins.I was not however informed that the bus stops at 4 different hotels.This has made me late by 45 Mins.
I will not use this serviice ever again.
March 15, 2010
Although there was some slight confusion over whether the company arranging the parking at the Radisson Edwardian, Heathrow, was taking us to the terminal (it turned out to be Hotel Hoppa tickets), the whole thing went off very smoothly indeed.
I would definitely use the service again, especially at the rates charged.
March 5, 2010
eveything was fine appart from when we rang from the airport they could not find us on the system.
When we got to the hotel we had to wait only about 5mins for the car to come.
February 25, 2010
Excellent service. Helpful, courteous and efficient.
Only (small) glitch was longer than anticipated wait to get to airport after dropping car; the first Hotel Hoppa bus driver drove past the Radisson hotel without pulling in, so we had to wait for the next one. (This was presumably beyond the control of the Drive Fly people.)
February 22, 2010
Good service. However, you'd need to allocate slightly more time when using them as compared to some others (like Purple, Quality) since they don't operate their own shuttle. E.g. after the drop off at the Radisson hotel I was waiting for the bus to pick me up to bring me to the airport. I was inside of the Radisson loby. When the bus finally arrived I started walking out, but the driver assumed that nooone was there and didnt even stop. I managed to catch it at a later point and everything worked out well, but if it didn't I would've needed 20 more minutes. So if you are not in a hurry this should be a good choice.
It may also not feel as professional as the big providers (e.g. on the main phone number I had to call upon return noone picked up, but the second number worked out fine), but the price differential justified using it.
February 22, 2010
Please give info about payment for extra bus tickets before booking completed not after the transaction has gone through.
Very helpful staff at Radisson.
February 21, 2010
Having to wait for the scheduled Hotel Hoppa bus service was a bit tedious and then the car, but not the keys, were at the hotel when we arrived back. This was despite me phoning two hours earlier to say that we had landed and at this time I was told that my car wasn't in the computer system!!! However, we got home in the end.
January 7, 2010
1st time using them. Easy to find. Parking was simply at the hotel entrance and going to conicerge who contact the drivefly people to get your car parked- they are simply based at but are not part of the hotel. You get complimentary return Heathrow Hoppa bus tickets (usually 4 pounds single trip) in the price, to any terminal, but there is a 15 minute journey time, so arrive in good time. On returning,I waited 20 minutes in the cold waiting for the specific bus servicing my hotel group. On returning to hotel, I was initially told to go find my car somewhere at the back of the hotel car park in freezing weather, with no help with my luggage as the the person in charge of the keys was alone to meet other returning passesngers. Luckily his colleague arived and parked my car at the front i]of the hotel which was great! Good value.
January 5, 2010
I chose to use this car park purely because it was the cheapest and I was on a tight budget. I was a little unsure as to what to kind of service i would recieve but I was pleasantly suprised. The hotel was easy to find and then it was simply a case of meeting the people in the hotel reception. I left my car key with them and was given instructions to call them when I was collecting my luggage upon my return and that they would have the car ready at the hotel for me.
Upon returning to the hotel, I had to wait only a short while for my car.
Transfers to and from the airport are by the Hotel hopper bus service which is included in the price of the car parking. I didn't have to wait long for my transfers, either coming or going. Only negative point is that after picking you up from the radisson edwardian hotel, the hotel hopper bus then proceeds to stop at 4 or 5 other hotels before getting you to the airport. Despite this the transfer was relatively quick and this should only put you off if you are on a tight schedule.
Overall, for the price and service that they provide I wouldn't hesitate in recommending this parking to friends and family.
January 4, 2010
Having used this parking facility for the first time I found this company 100% efficient. There was some one there to meet and greet, and my car was parked at the front of the Hotel car park when I arrived back with no waiting my thanks to both you and your staff excellent service and will use again.
January 3, 2010