Shocking experience from start to finish!
Car turned up 85 mins after I called them. No apology, no call back, no response to emails...."
"Fly Park Plus
On the plus side this was an inexpensive option. However, I should have been concerned when I followed instructions to phone 30 mins before arrival and was told NOT to go to where the email instructions directed (level 4 short sray) but to wait outside departures (illegal). However I was committed but had a very anxious 20 min wait on the no-wait zone in addition to the 30 minutes warning I had given them.
On return I phoned from the plane suspecting (correctly) that they would be some time. 40 mins after I phoned they turned up.
Your choice: cheap but ......."
"I am disappointed and disgusted to see how my car was returned to me, it was an hour late, it was covered in mud on the outside and inside, there was drink marks on my seats, food mark on the seat, the person who was driving my car had clearly friends in the car as there was mud of foot prints everywhere, they have also gone into a locked glove compartment and gone through my stuff, they have left there charger and drink in my car and last not least left me with hardly any petrol, when we had spoken to the so called manager Aidel he was very rude to the point that he would not stop swearing at me! This resulted in me becoming very stressed and ended me in tears. The police were shocked to hear the language that was used by this man and the state of my car.
My car now requires a full valeting service to ensure there has been no scratches left on the car and also to ensure the seat marks come off.
There is also scratches down the drivers side which is full of mud which indicates it happened while driving through the mud which we were told they don't park the cars in the mud! WHAT A JOKE!!
I would like a full refund, I also had to put £30 worth of petrol in my car to get me home , the cost of a full valet which I have been quoted is £120."
"Heathrow Meet n Greet Novemebr 2017
Booked meet n greet service as i usually do....looked for the best offer and Flypark plus seemed great deal.
As per usual - called 30 min ahead of time and was told to park in the drop off lane outside of the terminal. great I thought as i had over 80kg luggage! arrived, unloaded and waited for the driver to show. I was quizzed by the local security guy as to which company I had booked with. A further 15 mins passed and nothing. The security guy told me that it was a good chance that because he was present near my car, that the driver would be watching but wouldnt actually come forward!! I was told this was because the company i had booked with were nit actually authorised to perform this service and were most probably an affiliate of another company i.e piggy backing them! this really did not fill me with confidence! Another few mins passed and i eventually received a call from the driver who was due to collect my car. he told me that the 'car drop location' had now changed! Angrily I re-loaded my car and eventually found my way back round to the short term car park level 3 (where most meet n greet firms operate from). I was a little angry at the driver as he wasnt bothered that i had just lost 30 min of time and simply just shrugged and kept saying he was just the driver. Again I was not filled with confidence but alas handed over my keys to my highly regarded car.
On return to the Terminal, I called the number as per instruction.... i was told that even though my long haul flight had landed 30 mins earlier, my car would be returned at the approx booking time. 45min - 1 hour !! ok, not the end of the world but usually the companies i use return the car to the terminal and are aware of flight arrivals / delays. Eventually i received a call to meet the driver outside the terminal in the drop off lane....Tired and a little crabby I saw my car and thought wow - that doesnt look like it has been parked in a secure parking facility! The car was so dirty, mud splats up the sides of the car and all around the wheels. My car looked like it had been parked in a field for 3 weeks and then someone had spun the wheels to get it out!!!
Definitely an unprofessional service with with zero customer satisfaction. just because the service maybe a little cheaper doesnt mean its a good deal! certainly will not be using this company again!!!"
""This is the second time we've used Drivefly and are very pleased with the service, everything went to plan, when we arrived back we were reunited with our vehicle with in 10 minutes, we felt it was excellent service at the right price."
"Service was responsive to my delays due to traffic and the car was picked up from the terminal. Pick-up was quick at the short stay car park, too. Unfortunately I have tried to book again and there is an extra charge for the Hoppa-bus of £4.50 per pax each way. This has removed the USP of this product offer."January 1, 2014
"Generally this went well. It would have been useful to know we were to use the normal airport collection bus (National Express) that runs to the hotels. The collection was good also. We were told to go to a specific level and row in the car park at T5. It would have been helpful if we could have been advised which lift to take to reduce the amount of walking in the car park. All in all a good service which with some minor tweaks could be an excellent service. Staff were helpful at all times."December 28, 2013
"Drop off was relatively simple but the bus to the airport took a while as it stopped at several other hotels on the way.
Collection took too long - I waited in the carpark for 30 mins before my car was delivered."
"We dropped off the car and picked it up from Terminal 4, so in effect we had a meet and greet service. On neither occasion did we have to wait long. Our only problem was getting a response on the telephone numbers provided. On our return, it took 4 attempts before someone answered the phone, by wich time we had got to the meeting point at Terminal 4, and we couldn't leave a message as voicemail was full."November 1, 2013
"It was the first time I have used this service and I was impressed. No waiting for the car to be collected and they were on the ball when we returned as they phoned me after the flight had landed far earlier than I had informed them. Was a great service and I will use them again."October 21, 2013
"Great service. Loved being met at the airport with car when returning."October 13, 2013
"I was very pleased with the service received, shuttle bus was only 10mins from terminal and car was there when we got to the pickup point on my return, no waiting around :-)"April 6, 2013
"Excellent service, would not hesitate to use again"January 6, 2013
"First of all our car was properly looked after and returned intact, which is most important.
However, there were many aspects of the serice that suggests an amateurish set up that woulod mean we would not use this wservice again.
We are used to booking at a properly organised site with courtesy transfer or on airport territory.
On this occasion, we were expected to arrive at a hotel where there was no clear indication of chek-in - fortunately the hotel staff knew the set up.
We were also used to a full car load having free transfer to airport, not only two tickets. This was in the small print, but irregular and not to be expected.
Thirdly, we were expecting to be transferred on return, but when we rang up, we were told of Plan B. They were tom deliver the car, but it seemed to be an unofficial place in the airport and we made three calls before the car arrived well after the time told. We paid the going rate so we expected hassle free swervice - this we did not get
This did not spoil our holiday, but the service was below par."
"The service was good and they were really quick to meet us on our return. Unfortunately I got our return day wrong and was charged £15 for an extra day."July 3, 2012
"Excellent service,something works as advertised in britain!"May 25, 2012
"A very good service. Did not have to wait long for my car to be delivered to the terminal.
I shall use it again."
"The service was really good, had to wait 5 minutes at the hotel too be met by a rep, but this was by no means too much. The collection was very well organised, and arrived after just 10mins of waiting, compared to a friend who had to wait an hour!"February 18, 2012
"The service and value for money was particularly good - especially considering having our car brought to the terminal after our arrival back from holiday. No hassle getting back to a car park."January 13, 2012
"This was the first time I used Park and Go. The directions were fine..parking at the Radisson hotel worked out Ok, and I was taken to the airport by the shuttle bus.
I returned earlier than expected, and my car was delivered to the airport within 30 mins of me arriving in the baggage hall which I thought was excellent, given the lack of advance warning."
"We were very pleased with the service, everything went to plan, when we arrived back we were reunited with our vehicle with in 10 minutes, we felt it was excellent service at the right price."September 30, 2011
"Excellent Service"September 9, 2011
"This was a very efficient and value for money service. I will definitely be using this company again!"August 28, 2011
"It was good, with an extra unexpected touch - they delivered my car to the terminal upon return. Drop off was smooth.
Tiny niggle - difficulty making myself understood when ringing upon return to Heathrow, and me understanding the heavily accented operative.
Otherwise, I would recommend the Raddison car park service."
"Very good service, had to wait a bit once bags were reclaimed. I would suggest phone call is made once through passport control in future."June 7, 2011
"The hotel where I parked the car was very easy to find. I spoke to the receptionist who contacted the rep for Drive and Fly and he appeared very promptly. I gave my details and keys and within minutes I was riding the National Express service bus to my departure terminal at Heathrow - free of charge! Upon my return I contacted Drive and Fly who told me to wait within the short stay car park and again, within minutes my car appeared and I was able to drive away!? Brilliant, I could not have asked for a better service at such a great price! Thank you!! Will definitely use again and recommend to others."June 6, 2011
"Knowing how expensive a flying can cost these days with all the add on charges particularly inside Heathrow airport grounds I decided to look for a price comparison for parking my car.
I found Drive Fly Park & Ride, liked their price and booked. I had to deliver my car to the Marriott Hotel in Bath Road where the concierge greeted me exceptionally well and even helped unload my suitcase from the car (£1 tip mind but worth it!) A call was placed for my car to be picked up. 10 mins later a very pleasant guy arrived at the hotel and collected my car. I was given a ticket for the hopper bus and within minutes the bus arrived to take me to T3.
Upon my return at T3 some 9 days later I called when in the baggage hall and with a short wait my car was delivered, luggage loaded and off I drove home. No damage to the car, very courteous delivery driver and a good speedy service. Would recommend and use again."
"The initial greeting was excellent. Because somebody had driven into the back of my car the day before and dislidged the registration plate, the plate was displayed in the back window. The Drivefly employee told me that this would mean, for legal reasons, that they would not be able to drive the car to the terminal when I returned. I fully understood this, and agreed.
However, on my return to the car park, I discovered, to my horror, that the passenger window had been completely wound down and open to all the elements, and that there was a McDonald's milkshake carton on the drinks hold next to the driver's seat. Presumably, if they had been abble to drive the car to the terminal, this would have been cleared up, so my experience offered me an insight into the way this company looks after cars when the owners are out of sight.
I contacted them bu phone immediately, and was told to put the incident in writing to the manager. Three weeks later, and i have still not had a reply. This, despite the fact that I was told that I would get a refund of £4.50 for having to use the bus to return to the car park. I included the receipt for this with my letter. This has not been paid."
"The hotel arrangement was a very pleasant way to spend time before a long flight. Everything was organised very smoothly and I would definitely use this service again. Reasonably priced too."May 13, 2011
"An excellent service, just as advertised. The Drive-Fly rep collected the keys and sorted out the paperwork within 15 minutes of arriving at the hotel. The shuttle bus arrived soon afterwards and we were at the airport in good time.
On our return, one quick phone call and the car was delivered to the airport within 10 minutes. I was amazed at how efficient they were. We were on our way home without any hassle at all.
I would have no hesitation in using Drive-Fly again."