"Very impressed with the service, went smoothly on the way out, good clear instuctions on where to meet and on the return I liked the fact that when I called to tell you we had our cases you told us to make our way up to departures wait inside and you would call us when you arrived....what excellent service no hanging around in the cold...thank you...went from lhr t5 in august used a different company but not as good as you..also driver helped us put our suit cases in the car"February 26, 2009
"I have had no problems with Drivefly. The staff were professional and service was prompt. I would certainly recommend them."February 25, 2009
"Fantastic service, we arrived 30 minutes early and as soon as we spoke, we had the car picked up within 5 minutes. Again, on the return, fantastic service and friendly memebers of staff."February 24, 2009
"Dear Mr McLoughlin,
I am sorry to report that the Meet and Greet which could have been a very pleasant and cost-beneficial experience was not. I was met in a timely fashion. Your greeter approached my car but was seemingly unaware of the name of the driver since it had been booked by my fiancee. Consequently, I appear to beusing my new pseudonym of Mr Leong. He also needed to check on the return flight number which I then had to double check. All of this information was entered at the time of booking. However, I noted that the information emailed to me in the booking confirmations were also deficient.
I was told that the company would monitor my flight and its arrival time and that I would be met at the arrivals hall. by a greeter. I was not. Exit "Greet". Consequently, I phoned your company as per the email. They usual company apology was issued ".... I'm sorry, sir, you were misinformed etc. etc". Not of any benefit to me, I'm afraid. I hadn't noted exactly how to return to the drop-off point since I was expecting to be met, but despite taking a wrong turn or too combined with following a few signs for valet parking I arrived well before my car..... my point? Simply by the time that I have recovered my baggage, you have insufficient time to meet me in a timely fashion. Exit "Meet". The excuse... that you did not want to put up additional milage on my car by driving around waiting for me to arrive, and why? Because you you have not negotiated a waiting zone of even limited time for fear of the traffic warden.
Incidentally, you have all my details and I should not need to to print your confirmation. You should contact me (as you did very well prior to the outbound flight) allowing me to log the number on my phone which would be on the receipt in any case.
Needless to say, the service described would have very much met my needs and would have been used again. That received, stated politely, was suboptimal, and typifies services offered by British companies in general. Your 'service' is entirely conducted at your convenience and not to facilitate my requirements. Service is poor and unprofessional. The remedy to dissatisfaction is that that's the way it is and you've already taken my money in advance. Therefore, I neither require nor accept apologies from such companies as the frequency and insincerity of use of the word renders it usage entirely meaningless. I would prefer a consumer orientated service which is what was paid for and expected.
As previously stated to your employees/representatives, I will not avail of your services again.
Kevin Murphy, MD"
"Excellent service and were able to cope when we were bumped onto a later flight.
"Excellent service. The gentleman drove up exactly at the same time as me to the drop off at Terminal 4 and we exchanged details and he took the car away with no fuss. Again on arriving back in the UK another gentleman was there within 5 - 10 mins of my phone call and again he drove up just as I was getting out of the lift at terminal 4.
So all in all an excellent experience which I would highly recommend.
Thank you very much."
"Excellent service, both drop-off and pick-up easy and timely"February 23, 2009
"The service was excellent, I has the change the arrival time at Heathrow to an hour earlier than booked and this was accomodated with no problems. I telephoned before our arrival and the representative arrived shortly afterwards. On return I phoned as soon as had my bags and my car was delivered to the terminal building shortly afterwards,"February 22, 2009
"Excellent serivce"February 22, 2009
"On the departure we were early but rang in and changed the time and it was not a problem. The call handler was very good. On the return there was a small delay of 10 minutes but the traffic was busy and so it was understandable. The driver also apologised several times."February 22, 2009
"Quite good service. They managed to accommodate me adequately when I arrived early but pick up on my return could have been more efficient. Having said that I would use this service again"February 19, 2009
"Courteous, polite, friendly staff who were on time and really helpfull. A genuinely pleasant experience and the cheapest by far - well done, you deserve the business..."February 17, 2009
"We were met at the arranged spot at the drop off point outside departures, the driver was there waiting, could not have been easier he checked the car for damage made a note of the mileage and fuel level on the form asked me to signe and off I went very easy, on my return we landed 1/2 an hour early, one call to the number on the voucher and the car was there waiting outside when we came through. Fantastic service will definatly use them again."February 17, 2009
"We were delighted at the very professional service that we received, the drivers were very courteous, so was our phone contact. It was our first time to use the service, but not the last."February 17, 2009
"I was really pleased with the service I received. Other Valet services I have used in the past require that you call them soon before arrival but Heathrow Drive Fly Meet and Greet called me about half an hour before I was due to meet them to check how I was getting on. Both of the staff we met were incredibly friendly and the process was extremely easy.
At nearly half the price of some other valet services, I would rate this service as outstanding value and would definitely use them again."
"Did exactly what it says on the tin.... meet & greet. They even brought the car back to T5 when I called them on my return ;o)) 1/2 the price of the equivalent Purple Parking service! Will be using these guys again."February 9, 2009
"The meet and greet parking was of a first class service with efficient Polite and helpful staff from booking through to receiving the car back after my trip i will certainly use them again"February 9, 2009
"I have been very satisfy for the service i have had. Especially with the re-booking of my parking as it was on Monday 3/02 when most of the flights have been cancelled because of the weather. The customer service was excellent, communication , picking the car and delivering it."February 6, 2009