"timely, polite staff and very easy. I would use the service again and would recommend it to others"March 29, 2009
"Punctual and polite. Would certainly recommend."March 27, 2009
"Excellent service. Car was collected a few minutes after arriving and was waiting for me on my arrival home. Very friendly & curteous staff."March 24, 2009
"Heathrow Drive Fly Meet and Greet provided excellent service. We were travelling with an infant and they met us immediately on our outward date and were back with our car within minutes of our return call to them. I would recommend them based on our own experience, and will certainly use them again."March 24, 2009
"Contacted me 30 mins before arrival time to verify drop-off time, rep waiting for me at T5, car returned on time, departed and away home. What more could you ask for. Excellent!"March 24, 2009
"The service was excellent. The Edward Lloyd Meet And Greet Car Parking telephoned me about 90 minutes before my ETA at Heathrow and then twice more for updates as I got closer. The driver was waiting in the designated lane. He helped with our luggage and the handover took about one minute. Oour return flight was early but the same driver monitored the flight information and telephoned me just as we collected our luggage to let me know that he would be outside in about 10 minutes. He was very polite and helpful throughout. This was absolutely first-class service and I will definitely be using it again."March 23, 2009
"Not good service.
Car was not available when I got back and I had to wait for about 45 mins for it to be delivered.
Apparently the wrong date had been entered by a clerk in the office.
"Excellent service.Drop off and pick up were exactly on time. Excellent value for money, would definately use this again"March 23, 2009
"Our experience with Park and Go was very good. The service was extremely efficient and timely and all went very smoothly.
We were advised where to drop the car off (location being extremely close to departures) and were met promptly. The car was in good condition when we returned (just a little dirty) and again we were met on time. We were very impressed. Thanks."
"Efficient and helpful service. Would recommend to others and definitely will use again - thank you !"March 21, 2009
"This was a brilliant service. It delivered all it promised. So easy, and it takes away all the hassle. The staff were all curtious and efficient. Fantastic!"March 19, 2009
"Outstanding - prompt and helpful"March 19, 2009
"Prompt and efficient service. Contacted us as promised prior to arrival/collection and awaiting us on return despite flight being 30 mins early."March 18, 2009
"We were very pleased with your service and hope that we will be able to use your services again when we next fly from Heathrow. We found that your meet and greet service was excellent and very stress free."March 17, 2009
"Very impressed by the fact that the car was already at the terminal when i rang after clearing customs.
Unimpressed by the lack of information provided about where to go to drop off or pick up the car. It would be a good idea to add a map and directions to the email confirmation, particularly at T5."
"Drive Fly made our arrival and departure from the airport extremely smooth, the valet was waiting for us at both ends of the trip and helped with the luggage. I would definitely use this company again.
My only criticism is that I received an (albeit extremely apologetic) phone call at 10.30pm on the night before our 3am wake-up call for the outward journey, requesting clarification on which terminal we were departing from. I was positive this information had already been given, but in any event this could've been addressed much earlier."
"I have used meet and greet many times but this was my 1st experience with Fly Drive. Very quick, extremely courteous service from your representative both on departure and arrival and a very positive experience -a rare commodity thses days please keep it up!"March 9, 2009
"Service was quite good. The driver wasn't there to meet me at the airport and, after 10 mins, I got moved on by security so had to drive around the block before meeting the Park and Go representative. Very polite and helpful person and speedy handover. On return, I rang as soon as I landed but had to wait 15 - 20 minutes for the driver. Again very polite and a quick handover. Overall, I could have used the Terminal parking as I didn't save any time but it cut the hassle out of walking with luggage."March 9, 2009
"This is a really easy way of parking your car at the airport. On leaving the UK the person picking up the car was ready and waiting. It just took a few minutes to unload the car and that was all we had to do apart from handing over the keys.
On our return the car was delivered to the airport very quickly. The only problem we encountered was finding our way to the pick up area. After a journey of over 16 hour we were all very tired, the airport was busy and the signs were poor. In the end I had to go to the information desk to find the correct way out. As a consequence the person returning the car had to drive around the airport until we found the right pick up point. This could be made clearer by the company - perhaps a small map depicting the exit and pick up point. All in all very good service at a competitive price. Would use again."
"friendly efficent service, will certainly use again ."March 7, 2009
"We were very pleased with the service, punctual and helpful, it made coping with our luggage at the airport so much easier."March 4, 2009
"The most competitive price we could find for 10 days parking. Easy to book on-line. Friendly staff; the driver who met us when we dropped off the car at terminal 3 was very charming. Very efficient - no waiting around on arrival at terminal or when returning. Will use again. Would definitely recommend."March 3, 2009
"Driver turned up soon after I arrived at airport. Phoned to announce arrival, car arrived in less than 10 minutes. Highly recommrnded."March 2, 2009
Used this service over the weekend and was very impressed with it. There was good communication with the company prior to pick up and drop off and the staff where very friendly.
Would definitely use this again.
"The service was very good (much better than the company we used last time) - everything ran very smoothly"March 2, 2009
"Excellent service and help. beyond expectations when I had problems."February 26, 2009
"Very impressed with the service, went smoothly on the way out, good clear instuctions on where to meet and on the return I liked the fact that when I called to tell you we had our cases you told us to make our way up to departures wait inside and you would call us when you arrived....what excellent service no hanging around in the cold...thank you...went from lhr t5 in august used a different company but not as good as you..also driver helped us put our suit cases in the car"February 26, 2009
"I have had no problems with Drivefly. The staff were professional and service was prompt. I would certainly recommend them."February 25, 2009
"Fantastic service, we arrived 30 minutes early and as soon as we spoke, we had the car picked up within 5 minutes. Again, on the return, fantastic service and friendly memebers of staff."February 24, 2009
"Dear Mr McLoughlin,
I am sorry to report that the Meet and Greet which could have been a very pleasant and cost-beneficial experience was not. I was met in a timely fashion. Your greeter approached my car but was seemingly unaware of the name of the driver since it had been booked by my fiancee. Consequently, I appear to beusing my new pseudonym of Mr Leong. He also needed to check on the return flight number which I then had to double check. All of this information was entered at the time of booking. However, I noted that the information emailed to me in the booking confirmations were also deficient.
I was told that the company would monitor my flight and its arrival time and that I would be met at the arrivals hall. by a greeter. I was not. Exit "Greet". Consequently, I phoned your company as per the email. They usual company apology was issued ".... I'm sorry, sir, you were misinformed etc. etc". Not of any benefit to me, I'm afraid. I hadn't noted exactly how to return to the drop-off point since I was expecting to be met, but despite taking a wrong turn or too combined with following a few signs for valet parking I arrived well before my car..... my point? Simply by the time that I have recovered my baggage, you have insufficient time to meet me in a timely fashion. Exit "Meet". The excuse... that you did not want to put up additional milage on my car by driving around waiting for me to arrive, and why? Because you you have not negotiated a waiting zone of even limited time for fear of the traffic warden.
Incidentally, you have all my details and I should not need to to print your confirmation. You should contact me (as you did very well prior to the outbound flight) allowing me to log the number on my phone which would be on the receipt in any case.
Needless to say, the service described would have very much met my needs and would have been used again. That received, stated politely, was suboptimal, and typifies services offered by British companies in general. Your 'service' is entirely conducted at your convenience and not to facilitate my requirements. Service is poor and unprofessional. The remedy to dissatisfaction is that that's the way it is and you've already taken my money in advance. Therefore, I neither require nor accept apologies from such companies as the frequency and insincerity of use of the word renders it usage entirely meaningless. I would prefer a consumer orientated service which is what was paid for and expected.
As previously stated to your employees/representatives, I will not avail of your services again.
Kevin Murphy, MD"