"All went smoothly with collection of the car on my outbound journey, however I was disappointed with the length of time it took to get the car back to me on my return. I rang as soon as I had got through customs and was told there would be a 20 minute wait. After 30 minutes I rang again and after nearly an hour my car turned up. The driver told me he hadn't been given the job until about the time of my second call. Not really satisfactory."October 22, 2010
"I was originally met with a representative at Heathrow and everything was fine, on my return to the airport after my holiday I was told to telephone as soon as I landed, which I did, to be told that they had in fact lost my keys to my vehicle but that they had got me a replacement key, which they hoped would fit! I have still not heard from them as to whether they have found my keys so I am not very happy, so I will have to make another call to them in the hope that I will have it returned to me."October 21, 2010
"OUTBOUND...although we called to advise we would be half an hour early at LHR departures ( and were told 'no problem, driver will be despatched') we were not met until 15 mins after the original scheduled time !!!!
Having said that the driver who took our car was courteous, efficient, and corrected paperwork as we were returning to a different terminal to departure.
INBOUND..... very efficient, no problems or delay's."
"Very pleased with service, car picked up and returned within seconds of departing and arriving"October 10, 2010
"Excellent service. Were at the terminal when we arrived and had no waiting time. On return we phoned the number given and the car was returned as quickly as possible (M25 was closed due to an accident that day so it took a little longer than normal). Staff were very helpful, polite and the drive home is always better straight from the terminal.
Would recommend it to anyone."
"Easy to book, helpful staff when contacted.
No problem when flight back was transferred from terminal 5 to terminal 4.
Staff there to pick car up at allotted time and there when picked up on return.
All in all excellent service at a very competetive cost.
Would recommend this service to anyone"
"great service at a great price
arrangements at T5 are excellent with a dedicated drop off and pick up area
responsive call centre"
"The way out was fine.
On the way back there was a 90 minute wait for the car to arrive. I was told that there was a compensation scheme and that I would be rung but nobody has contacted me."
"Great service. Professional. The guys were on time. Car was exactly how I left it. Impeccable. Will use again."September 24, 2010
"Had to wait about 10 minutes when we got there. Other than that everything was excellent."September 23, 2010
"Efficient service, will recommend to others and will use again!"September 13, 2010
"This was a tale of two trips. The service on the outward trip was unsatisfactory. Although I booked to be met at 14.30, the driver turned up at 14.55 and my flight went at 16.00. I was not telephoned to tell me what the delay was about and I had to phone the company. I began to worry that I would miss the flight. Alternatively, when I arrived back at Heathrow and telephoned the company, this led to the car being at the pick-up point when we got there. The whole point of paying a premium over a bus-limnked car park is to be met at the time agreed."September 13, 2010
"Excellent service, all went as planned. Great value for money. Will certainly use again."September 12, 2010
"Recommended as a painless way to start and finish a holiday. Easy drop off and pick up for parking helped by courteous and helpful drivers. Thanks guys...."September 5, 2010
"So simple - book it, 30 min pre arrival make a call and your are met in the departure lane - on return one phone call and your are met with your car keys everything straight forward and uncomplicated and a very courteous service. It was the smoothest parking experience I had in a long time. Many thanks I. Buchanan"September 3, 2010
"Helpful, easy, would use again."August 29, 2010
"Very effecient and accomdating service. Would use again."August 9, 2010
"Was very easy to use. Plane was delayed but no problems reorganising car pick up."August 7, 2010
"Perfect"August 1, 2010
"Very efficient and obliging service."July 23, 2010
"Polite service. Car delivered on time."April 23, 2010
"Spent nearly 2 hours trying to contact operator but permanently engaged, so no-one turned up to take car. Had to use long stay car park at T4 and paid £220 as last minute. When contacted on return was told that the company say they collected car, just a bit late !! As it was April 1st I was convinced it was just a big April Fool.
Waiting to hear outcome of claim."
"The name belies the excellent service operated by Purple Parking. No point paying more for any other."April 14, 2010
"unforunately this was not the service we expected after upgrading to the chauffer service we where informed that we had to park our car at the car park in Stockwell then wait for a bus service to the airport. As someone who is disabled this was inforateing as I was promoised someone would be at the Airport to collect th ecar and only at the last minute where informed that this service did not operate after Midnight.
On our return we where given th ewrong directions as to where to wait to pick up out car
Therefore it is unlikely that I will use this service again I would aloso like a part refund as I was not given th eservise requested and promised This can be verifyed by my telephone conversations that you record and the parking company"
"Price was good but it took 15 minutes to locate our drop-off representative on arrival at LHR Terminal 3, and a full 35 minutes from phoning in our arrival until the car was returned."April 12, 2010
"Excellent... timing was perfect ... I arrived at the airport early and they accommodated me no problems.
Note this is operated by Purple"
"Very good, efficient service."April 6, 2010
"Excellent service. Driver was waiting for our car when we arrived at Terminal 3 for our outward journey and even though our return flight was delayed 17 hours, after we phoned them upon landing at Heathrow, the car was delivered within 20 minutes. Will use again."March 27, 2010
"No problems waiting for us as we arrived Heathrow. On our return called as we came through arrivals car arrived 20 minutes later."March 26, 2010
"We used budget meet and greet for a quick trip to italy and found them absolutely excellent. They turned up to the minute on time, were polite and friendly. it turned what could have been a tiring trip into a really enjoyable long weekend. we intend to use them again, definitely, and would recommend others to do the same.
incidentally we have used several other companies but they do not compare."