"Very good service. Driver was waiting for us when we dropped the car and on return, was just a few minutes wait to pick up car on return"December 31, 2017
"Absolutely awful service from start to finish.Rude entitled staff who didn't match what was offered to what we got. On drop off we got no help in trying to find the drop off place & we had to work it out ourselves after several 'phone calls that got us nowhere.Despite calling and asking for help when we finally got there, the driver told us off for being late and blamed his cold hands on us. Arrival was even worse. We did everything they told us to do and made us wait over 35 mins till they got there. Do NOT believe the 'call us 30 mins before you want us to pick you up routine'. We tried that! 'No', they say, 'call us when you've picked your bags' this we did then we had to struggle up 3flights of stairs with all our bags to the pick up point.When they decided that was too busy, they told us to go up 2 more flights. We refused. They could NOT have been more unhelpful or rude. What I want to know is where did all the fuel go that was in my tank? I left it with 200 ,miles showing on the estimated range and picked it up with 90 showing!
I would never ever ever use them again! EVER!"
"Excellent"December 30, 2017
"Thanks for the efficient service, will use again"December 29, 2017
"The service has much improved since the early days and the vehicle arrived within 15mins of my phone call. The driver had all the correct paper work and verified who I was in a professional and courteous manner, even offering to help load my bags to the car."December 21, 2017
"excellent experience both in dropping off and picking up."December 8, 2017
"Will definitely be using this company again.Didnt haveto wait ,the men were waiting for us flying out and when we got back .Brilliant service will recommend 100% .Many thanks to a great all concerned....."December 5, 2017
"trouble free, immediate collection on arrival at requested parking spot, lkewise on my return my car was waiting for me excatly on time. Very impressed with this service, as I have had a bad time with other valet parking services in the past. Very friendly and professional drivers. RECOMMENDED"December 3, 2017
"1st class service worked like clockwork, was apprehensive when I booked would they be there on departure and arrival ?, now convinced, no doubt will defiantly use them in the future. When you compare them with the larger more well know companies they are extremely competitive on price and from my experience offer a better service."December 2, 2017
"Excellent. Were waiting for me on both legs of my journey. That has never happened with any other company."November 27, 2017
"Instructions for drop off were vague and the representative not great with communication - my car was delivered clean and arrived back completely muddy - I noted such on the receipt form."November 22, 2017
"Very efficient and good service"November 21, 2017
"Great value for money. Staff were attentive and polite. My car was handled with care and returned promptly.
I would use 5 Star Meet and Greet again and welcome all to try."
"very efficient service, unfortunately got my return date mixed up had to pay £20 for an extra day."November 6, 2017
"Have used meet and greet services at many different UK airports and always had a good service. However, have just returned from a trip to the US having used Holiday Extras Meet and Greet Terminal 5 service. On returning home I realised that I had left inbthe foor a car park money purse I keep in the car with approx £15-20 in pound coins which had been taken. Have written to the company to discuss but had no response. Appalling abuse of trust and even worse customer service in the lack of response. Will never use again."November 1, 2017
"Very good service, smooth and trouble free. We didn't have to wait at drop off or pick up and they were exactly where they said they would be."October 31, 2017
"Excellent"October 31, 2017
"Very good service , perfect timing , will use your service again , next time I fly out off Heathrow .....
"Good service. The return could be faster. Wait for car at the airport for about 10 - 15 minutes."October 29, 2017
"Although the service provided by the comparison site was excellent, the service offered by Park and Go was the worst we have ever encountered with an airport parking service. We could not understand the people answering the telephone and therefore could not understand the instructions as to where to go with the car to drop off and where to go when we came to collect the car. We were told to ring half an hour before arrival on the paperwork, we did this, we were then told to ring again when we were 5 minutes away, we did this only to be told we would have to wait up to 20 - 25 minutes for someone to meet us at the collection point, I called back about 4 or 5 times to be told a driver was on the way, well at least that was I think they said I could not understand the person on the phone and you could hardly hear them as well. The same happened on our return we had to wait 15 minutes in the car park for our car to turn up the driver then parked our car in the blue badge disabled bay, which I though was outrageous, had someone turned up needing that spot I would have felt terrible. I would not recommend Park and go and will never use them again, if you are going to get people to pass out instructions on the telephone get someone we can understand."October 28, 2017
"Courteous efficient, prompt. No waiting on arrival or departure. Must be room for improvement somewhere but cant think of anything at present!"October 27, 2017
"Very pleased. Easy to use and car returned just as we got back. Very courteous man even helped us load our car. Highly recommend."October 26, 2017
"Excellent service"October 25, 2017
"Perfect. Good communication, On time."October 23, 2017
"I cannot fault the check in or collection process and the price was good for such a service. However, there is a reason I have only given this 3 out of 5.
When I got in the car to drive away the tyre pressure warning light was on and tyre pressure on the right rear tyre was right down.
Clearly the driver who returned the car would have known this as the car gives both audible and visual warnings but he chose not to mention it and I had to drive out of my way at midnight to put air in the tyre. Perhaps he had curbed the car on the return causing a slow puncture, I will never know. If it ends up costing me a tyre this will be an expensive parking service."
"BEWARE. 5 Star Meet & Greet do NOT compensate customers for vehicle damage whilst in their care. Our car had a broken rear window whilst in their care, not caused in transit to or from the airport. Their compound can not be secure as they claim. They refused to negotiate any compensation but did not dispute the fact that the damage occurred in their care."October 11, 2017
"Excellent service all round. Will definitely use them again. Thank you."October 7, 2017
"The car was brought back to me minus my door handle?! The driver working for the company said it was nothing to do with him and doesn't know what happened. I need to email this random gmail account and tell them. Absolutely terrible!!!"October 7, 2017
"So easy. Will use the service again as i t was particularly useful as i return to a different terminal than i departed from."October 6, 2017
"Happy to recommend and will use again."October 4, 2017