"Followed directions regarding arrival, did not answer the phone no. given tried other numbers before eventually getting a reply. Was not there when we arrived so phoned again and told it would be another 5 mins. It was actually 15, getting worried that we had chose the wrong company. On returning we rung them as instructed when collecting cases, made our way to car park ground row D and guess what ...no car. Another driver who had delivered another car also rang them and told us 5 mins.... It was actually 20. They had actually taken it to another car park first. Not be using them again!"November 6, 2013
"They confused our day of arrival and so we had to wait for 1 hour for our car. With 2 young kids this was difficult. They were unapologetic and refused to give us any money back. Guy on phone got really aggressive. Wouldn't use again."November 2, 2013
"Fairly good service on arrival as we only waited 5 minutes until the driver collected our car.
Appalling on return as we waited outside the airport in the agreed place for over 25minutes. This was not a meet and greet service!
Will not use them again or recommend."
"I have used this company several times and like them plus they are competitive. There were some issues this time as the driver went to Terminal 1 when we had in fact booked Terminal 5. This was resolved pretty quickly and he came and found us at check in because time was short. On our return, delivery was rather slower than we were told which was put down to traffic."September 15, 2013
"Great service - very prompt, very helpful and will use again"September 8, 2013
"2nd time that i have used this company, and they are always late - never there to 'greet' you. Also, you have to phone them after landing for them to meet you with your vehicle, when they should be there anyway, like Purple Parking are."September 7, 2013
"Excellent service, prompt return, good value for money."September 1, 2013
"Excellent service."August 20, 2013
"Very good service. Punctual. Recommended."August 11, 2013
"Really good- nice guys. There in good time. Only thing was they hadn't checked which terminal we were using. Had to remind them."July 30, 2013
"Our experience on the outward journey was fine. We were 30 mins early at the airport and the company sent someone for the handover very quickly.
On our return to the UK 30 mins elapsed between the initial phone call to the company and our car arriving at zone S. I called a second time to alert them to the fact we had been waiting for so long. When the driver arrived he was courteous and apologetic for the delay"
"I may suggest you remove these from your list of options.
Collected car, missing briefcase and laptop.
Currently under investigation by metropolitan police."
"Very bad experience with pick up. Car was over 45 mins late coming back. They told me they had been stopped by the police however another [parking person said this was a stcock answer they sai and was simply not true.
I will not use again!!!!"
"Pick up not good at all had to wait 50 mins for the car to arrive. Given an excuse that driver had been stopped in my car by the police, apparently this is a regular excuse"July 2, 2013
"Great service, friendly and convenient. excellent value especially when travelling with children ! Will use again - thank you."June 30, 2013
"At departing driver being late 15 min."June 24, 2013
"Very helpful and courteous staff, and both mmet and greet were trouble free."June 11, 2013
"This was a super service ! Drop off was a little early but did not have to wait for very long. Polite staff. On return, flight was delayed but no problems as car was ready after the phonecall. Would definately use again and recommend."June 4, 2013
"good service, but a little bit late picking up the car and dropping off...however for the price, I'm very happy"June 4, 2013
"Great on pick up, called to check whether we on time and waiting on arrival at LHR. Not so good on arrival back in the UK as said they would be there in 15 minutes when in fact it took the 30 minutes. Overall not bad and I would use them again."May 21, 2013
"Excellent - phone answered promptly and car ready."May 20, 2013
"On time so no waiting around which was great. Helpful and pleasant."May 14, 2013
"Our experience was excellent. Prompt picking up and prompt return of the car. i.e. no waiting both on departure and arrival. Staff, on the phone as well as the drivers, were courteous and helpful. The price was sensibly competitive so all in all we would be happy to use Park and Go again at Heathrow."May 13, 2013
"Very courteous and efficient and much better than the similar service I used a few weeks ago."May 7, 2013
"Excellent service. Both drop off and pick up worked perfectly. Will definately use them again"April 21, 2013
"Very courteous and polite driver. No hassle, he was waiting with the car when we came out of the airport"April 16, 2013
"Have used them 4 times over the past year. Worked well every time. Last flight 4 hours late, but no surcharge on parking. Staff are friendly and do a good job."April 15, 2013
"Service was excellent - changed our drop off time on the same morning and that was fine, only waited a couple of minutes when dropping the car off and upon return our car was already waiting when we rung to say we had our baggage. Would definitely use again."April 14, 2013
"They were there on time to collect the vehicle even though we were almost an hour late in arriving. On the return we were early landing and again they were accomodating to the changes. would definitly use them again."April 11, 2013
"Excellent service minimal wait on arrival although we were slightly early. Very pleasant and professional staff. Particularly good on return where advised to wait in arrivals and was contacted again when car had almost arrived so no waiting in cold and draughty car park. Will certainly use again as price was amongst the best too."March 31, 2013