"Called 30 minutes before drop off as per the instructions. They called us back 15 minutes before our arrival to ask if we had called them yet! Driver arrived about 5 minutes after we did. He confirmed our return date/time/flight number and wrote it on the key tag. On return we called on landing and the mobile number was unobtainable. Eventually contacted someone on the number they had used to call us before drop off. No record of our coming back that day. After several more calls they eventually said they must have lost the paperwork so would come and collect us at the drop off point and take us to the car compound 25 minutes away. Kept us waiting at the drop off point for another 10 minutes before collecting us to go to the compound. Eventually lost about an hour before retrieving car and heading home. Not even close to a meet and greet service. They seemed to think it "just happens". Dismal and disorganised service and not even worth it at the price as transfer parking is cheaper. Do not recommend at all."September 17, 2014
"We were very pleased with the service we received, both on arriving and departing the airport. If we were in a relay race we couldn't have done things quicker!"September 14, 2014
"Very pleased with the service"September 10, 2014
"Great service, quick drop off and met within 10 minutes. We will use again, thanks."September 10, 2014
"Great service, there when we got to the airport on departure and only waited 5 mins upon our return."September 3, 2014
"Drop off was fine
Pick up was delayed
I phoned as I picked up my bags and was told to wait in arrivals as the driver was still on his way and I would get a phone call when he was there
After 20 minutes no phone call - I called and was told that the driver had been stopped by police!
He turned up 10 minutes later"
"It was really good. They arrived a couple of minutes after we called them, both on departure and arrival. I would definitely use them again."August 19, 2014
"First time user of this service at Heathrow. Have used something similar at Gatwick and this worked just as well. Received a phone call from firm as we were on the way to Heathrow to confirm arrival time and met the representatives at the car park of T.5. Receipt given. On our return we landed at T.3 which I thought might be a problem but it wasn't. Telephoned twice, once on landing and once on getting luggage. Driver met us at the Car Park and we set off. No problem and no hassle with airport buses. If using Heathrow will use them again."August 18, 2014
"Pleased with the service and price - no hesitation to recommend or use again."August 11, 2014
"Good communication on the drop off with the company. Driver polite and was waiting where they said he would. Same experience on the way home/pick up."August 11, 2014
"Excellent, a first class service. We will definitely use again!"August 10, 2014
"A very useful service that takes the stress out of going to the airport with lots of luggage. Only one slight hiccup - couldn't get through to the driver on the mobile once we had collected out baggage, but it was soon sorted as a manager called us within minutes."July 25, 2014
"Pretty good. I was getting ready to phone when 30 minutes away from LHR on Saturday morning when they called me! They were stood ready at T1 when we arrived, and even fetched a luggage trolley for us which was kind.
On return, a little slower - called on landing, and again when luggage retrieved as instructed. Confusingly told to call again when in arrivals (which is about 30 seconds after you get the luggage) but they were there with the car about 15mn after the last call, so not bad. Will use again given the keen price and reasonable service."
"Very efficient and courteous staff. Nice to be able to wait (briefly) inside a car park rather than outside"June 16, 2014
"Had to wait a while for collection but we had arrived earlier than booked time. Received calls from operator after landing to check our progress. Again had little wait in car park for car but was very busy at the time. Polite staff, no issues. Would use again."March 24, 2014
"Whilst I have no issues with the booking process, I was somewhat disappointed in having to wait 20 minutes on arrival yesterday after a long flight (11 hour) for the Five star meet and greet representative to hand over my car. The whole purpuse of a meet and greet service is to have your car there ready and waiting. I may as well have caught the curtesy bus to the long stay car park and saved myself money in the process!"March 17, 2014
"Second time I've used these guys and both times they were very efficient and very quick to let me go on my way. Driver was waiting on departure day and Car was ready on my arrival back to heathrow. I would definitely be using them again"March 14, 2014
"Drop off went very well in so much as the guys were waiting for us at terminal 5 and the same on return. No dramas and an excellent service.
Very pleased. Seems to run more smoothly at Term 5."
"Excellent service. Car was picked
Up few minutes after I arrived at Heathrow terminal 3. On return my car was delivered as soon as I got to the terminal 3 level 3 car pack . Very pleasant drivers too."
"I always use this service, and I travel quite regularly. I cannot recommend it enough. The drivers are always polite and on time. The price always come cheaper than the other services as well."January 30, 2014
"Excellent price and service, thank you"January 27, 2014
"Punctual, friendly, excellent value. What's not to like?"January 1, 2014
"What an excellent service from booking to the very end collection. I can highly recommend this company. Extremely efficient, very friendly and most of all easy to book and communicate with at every stage. All part of our holiday experience so thank you very much I will definitely use this company again"December 31, 2013
"I had an issue when I arrived back at heathrow as the company contacted me and said my car had broken down on the way to the arrivals area. A driver collected me in another car and took me to my vehicle which had been towed to a village outside the airport. When I arrived at my car the towing eye had been snapped and the registration plat was ripped off. My car is in the garage now as it will not start. When I have receive a diagnostic result I will contact 5 star as the car was running fine before I left it with them."December 18, 2013
"On time pick-up, speedy return of car, excellent price. What's not to like?"November 29, 2013
"Great value, efficient, caring staff"November 27, 2013
"Slight snafu on the booking in that I had booked out from T4 and back to T1, but they went to collect the car from T1 but that only caused a 5 min delay, and the car was returned promptly."November 10, 2013
"Followed directions regarding arrival, did not answer the phone no. given tried other numbers before eventually getting a reply. Was not there when we arrived so phoned again and told it would be another 5 mins. It was actually 15, getting worried that we had chose the wrong company. On returning we rung them as instructed when collecting cases, made our way to car park ground row D and guess what ...no car. Another driver who had delivered another car also rang them and told us 5 mins.... It was actually 20. They had actually taken it to another car park first. Not be using them again!"November 6, 2013
"They confused our day of arrival and so we had to wait for 1 hour for our car. With 2 young kids this was difficult. They were unapologetic and refused to give us any money back. Guy on phone got really aggressive. Wouldn't use again."November 2, 2013
"Fairly good service on arrival as we only waited 5 minutes until the driver collected our car.
Appalling on return as we waited outside the airport in the agreed place for over 25minutes. This was not a meet and greet service!
Will not use them again or recommend."