"Perfect service both on our departure and arrival back. Our early arrival at Heathrow was no problem and our car was collected without a wait. Equally, we were delayed slightly on our return but this was not an issue. Will definitely use again. Thank you"November 6, 2014
"Plane due to land at 1630. Landed at 1645. Rang to report through immigration at 1708 and was told to call again when had luggage. Did this at 1731. Was told car 15 minutes away. Got a call at 1740 to say it was 5-10 minutes away. Car finally arrived at 1759. I think they should be able to do better than 51 minutes."November 4, 2014
"Drop off of the car was straight forward; driver waiting for us outside he terminal. Return of the car would have been equally efficient, but we were anticipating him to come driving through the car park and would have seen him, however he had arrived already and was parked the other side of a large van and was not visible to us. He had sat in the car and not bothered to get out to let us know he was there. Otherwise, good."November 3, 2014
"Great service, would use again"November 3, 2014
"Very good service - met on time and everything completed with no fuss and no hassle. Would definitely use again and recommend"November 1, 2014
"Meet and greet Terminal 2. Simple drop off and collection. Staff courteous, would use them again."November 1, 2014
"We were very happy with the service both on the outgoing and return. Our call was answered promptly , the agent was there to meet us and both times was helpful and efficient. We would certainly use this company again.
"Excellent service, the drivers are helpful and on time both on departure and arrivals"October 20, 2014
"Have used this service twice now and both times it worked out very well. Prompt and courteous and a good price. Will definitely use again and would recommend to others."October 15, 2014
"Great service, both drop off and pick up... with little delay. Will be using them again."October 6, 2014
"The 5 Star Meet and Greet service was easy to use, with good travel directions and service instructions plus prompt return of the car on my return to Heathrow. Staff were friendly and helpful too."October 4, 2014
"Hassle free parking. Polite staff. Would use again. Thank you."October 3, 2014
"Not great. Had to wait both ways. Way there I was early but called in plenty of time. Won't be using again."September 26, 2014
"This was the best experience in car parking at the airport, I would use and recommend this to my friends & family."September 23, 2014
"Called 30 minutes before drop off as per the instructions. They called us back 15 minutes before our arrival to ask if we had called them yet! Driver arrived about 5 minutes after we did. He confirmed our return date/time/flight number and wrote it on the key tag. On return we called on landing and the mobile number was unobtainable. Eventually contacted someone on the number they had used to call us before drop off. No record of our coming back that day. After several more calls they eventually said they must have lost the paperwork so would come and collect us at the drop off point and take us to the car compound 25 minutes away. Kept us waiting at the drop off point for another 10 minutes before collecting us to go to the compound. Eventually lost about an hour before retrieving car and heading home. Not even close to a meet and greet service. They seemed to think it "just happens". Dismal and disorganised service and not even worth it at the price as transfer parking is cheaper. Do not recommend at all."September 17, 2014
"We were very pleased with the service we received, both on arriving and departing the airport. If we were in a relay race we couldn't have done things quicker!"September 14, 2014
"Very pleased with the service"September 10, 2014
"Great service, quick drop off and met within 10 minutes. We will use again, thanks."September 10, 2014
"Great service, there when we got to the airport on departure and only waited 5 mins upon our return."September 3, 2014
"Drop off was fine
Pick up was delayed
I phoned as I picked up my bags and was told to wait in arrivals as the driver was still on his way and I would get a phone call when he was there
After 20 minutes no phone call - I called and was told that the driver had been stopped by police!
He turned up 10 minutes later"
"It was really good. They arrived a couple of minutes after we called them, both on departure and arrival. I would definitely use them again."August 19, 2014
"First time user of this service at Heathrow. Have used something similar at Gatwick and this worked just as well. Received a phone call from firm as we were on the way to Heathrow to confirm arrival time and met the representatives at the car park of T.5. Receipt given. On our return we landed at T.3 which I thought might be a problem but it wasn't. Telephoned twice, once on landing and once on getting luggage. Driver met us at the Car Park and we set off. No problem and no hassle with airport buses. If using Heathrow will use them again."August 18, 2014
"Pleased with the service and price - no hesitation to recommend or use again."August 11, 2014
"Good communication on the drop off with the company. Driver polite and was waiting where they said he would. Same experience on the way home/pick up."August 11, 2014
"Excellent, a first class service. We will definitely use again!"August 10, 2014
"A very useful service that takes the stress out of going to the airport with lots of luggage. Only one slight hiccup - couldn't get through to the driver on the mobile once we had collected out baggage, but it was soon sorted as a manager called us within minutes."July 25, 2014
"Pretty good. I was getting ready to phone when 30 minutes away from LHR on Saturday morning when they called me! They were stood ready at T1 when we arrived, and even fetched a luggage trolley for us which was kind.
On return, a little slower - called on landing, and again when luggage retrieved as instructed. Confusingly told to call again when in arrivals (which is about 30 seconds after you get the luggage) but they were there with the car about 15mn after the last call, so not bad. Will use again given the keen price and reasonable service."
"Very efficient and courteous staff. Nice to be able to wait (briefly) inside a car park rather than outside"June 16, 2014
"Had to wait a while for collection but we had arrived earlier than booked time. Received calls from operator after landing to check our progress. Again had little wait in car park for car but was very busy at the time. Polite staff, no issues. Would use again."March 24, 2014
"Whilst I have no issues with the booking process, I was somewhat disappointed in having to wait 20 minutes on arrival yesterday after a long flight (11 hour) for the Five star meet and greet representative to hand over my car. The whole purpuse of a meet and greet service is to have your car there ready and waiting. I may as well have caught the curtesy bus to the long stay car park and saved myself money in the process!"March 17, 2014