"First time we have used DIRECT parking and it will be the last. Very poor check in facilities and standard of service and car park not great.
Will go back to using Q Park ( Airpark )."
"Reliable and quick. We didn't have to wait at the airport, I just made a phone call when we were collecting our luggage and the transport was there. Definitely use it in the future!"June 6, 2007
"I have used the direct parking a number of times over the past 9 months. The quality of service has been excellent and the staff extremely helpful."June 4, 2007
"On my return to glasgow airport I was met with an extremely first class slick pick-up and return to my vehicle that I believe could be surpassed by none. Unfortunatly my outbound experience was far from pleasant, as I was met by a representative that did not seem to know how to smile, say please or thank you, or give me the slightest belief if he cared about me or not.I appreciate that it was 02.45am and that he was proberbly tired, but so was I, and I made the effort."June 3, 2007
"Good directions to park
Efficient & pleasant booking-in
Quick transfer in clean vehicle
Quick & Easy pick up & return
Helpful & pleasant driver
Vehicle ready to drive away
Good experience,would recommend to others."
"Excellent, Quick, Professional service offered by this company..
Staff were very pleasant and well mannered.
I would definately book with them again.
I have used more expensive companies in the past who offered far less customer care.
Well Done and Thanks.."
"Friendly staff, efficient service."May 30, 2007
"Excellent experience all round.Transport was waiting at 5am and in less than 10 minutes from leaving our car, we were at the Terminal.
Similarly, on the way back, it was 10 minutes Terminal to car with the key in the door.
And the drivers of the buses were very helpful.
I will use your facilities without question again."
"Good service, prompt transportation to airport. hassle free service"May 28, 2007
Cars ready at car park for return
Transport bus had seen better days"
"Very Pleasant and efficient service recived from all members of staff.
Nice touch - when we got back keys were ready in car, no waiting around or signing papers, which was great as we were very tired and just wanted to get on road home.
would definately use this service again."
"The service was prompt, the staff courteous and helpful."May 26, 2007
"no problems the pickup service was very punctual"May 25, 2007
"Excellent, efficient service, well organised. Would use Direct parking again in the future."May 23, 2007
"would use direct parking again .friendly staff and a prompt pick up from the airport.the driver was very helpful too informing us on road works excellent service all round ."May 23, 2007
"The whole process was very good; the 'Direct Parking' service was excellent with good security checks when I dropped of the car."May 23, 2007
"Good service, prompt pick up."May 22, 2007
"this is the second i have used direct parking and have no complaints at all"May 21, 2007
"Couldn`t have been easier. Turned up , in the mini bus in 2 minutes and across to the airport.
Way back, same.
Quick call to the base, van there in 5 minutes and car ready with keys in it.
Away in 2 minutes.
"Fine on the way out but disappointed on the way back. We phoned when we arrived but when we went out there wasn't room in the van for us or about another 6 folk. They must have knew how many people there were to pick up but didn't havethe staff or vans to cover it. We had to wait about 20 minutes to get picked up. Personally, with so much other choice out there, I will not be using them again."May 19, 2007
"Friendly service. Obviously secure. Transfer to and from airport rather slow."May 19, 2007
"I found Direct parking excellent value for money, you just take your car there and the staff do all the rest, I went my holiday knowning my car was in safe hands with the security they have there. The staff there are all very helpful, I will be using Direct parking again."May 18, 2007
"Excellent. Very smooth service.
Would definitely use again."
"Have used Direct Parking a few time before and have never had a problem, always a good service. As long as the price is as good as the rest I will use them again."May 18, 2007
"Service was fine. Bus going to airport could have been cleaner. Bus was waiting for us when we arrived back from holiday. Generally everything went well."May 18, 2007
"This was a very good experience. I thought the directions were very clear about how to find the car park and everything was in order. On return I did find it dificult to locate the phone in the baggage hall so wished I had listened more carefully or preferably had that information written down before the holiday as after a long journey I am not at my brightest. I located the pick up point eventually for the minibus and was pleased to find car waiting for me to drive away on return to car park."May 17, 2007
"Service with Direct Parking is punctual and friendly. I booked this service online and within minutes I had the confirmation sent to my personal email address. All instructions were clear and the travel directions to the plot were easy to follow. The staff were helpful. I was very happy with the service."May 16, 2007
"I had a great holiday it was very relaxing, which is good because Glasgow Direct Parking then caused me to be very stressed within one day of my return.
When I returned from holiday on Thursday 27th April I discovered that a member of the Glasgow Direct Parking staff had crashed my car. The staff on site were very nice and gave me details of the insurance company to contact. I went to work on the Friday with a car that had no back window, the back door caved in and no lock.
I contacted Boyd & Company and with their authorisation, I took my car to a company to get a quote for repairs. Then I had the hassle of trying to get a hire car from the insurance company. I had no joy so I went and paid for a hire car for myself for the weekend, because I live 15 miles from work and had no way of getting home. When the insurance company finally called me back at 4.55pm on Friday night they informed me that I wasn't entitiled to a hire car anyway.
On Monday, Boyd & Company organised for someone at Glasgow Direct Parking to pay for my hire car for the rest of the time I needed one and they sent me a cheque for the money I paid for the hire car for that first weekend.
So, in the end it all worked out fine, my point is this accident was not my fault - I wasn't even in the country at the time it happened. I had nothing but hassle from the moment I got off the plane until I got my car back.
The company didn't even refund me the money I paid for my parking for the week or for my inconvience, needless to say I will think twice before leaving my car while I am on holiday. In the long run it will be safer to take a taxi even if it does cost a fortune."
"the airport parking was great and our car was fine when we collected it which made the trip hassle free"May 15, 2007
"I was impressed with the service and efficiency of the online booking, staff, and value for money of Direct Parking at Glasgow airport."May 15, 2007