"Everything did work out however the delivery arrangements were rather haphazard.
We went to the designated car park but could not see any sign of the person who was meant to collect our car.
I went down to the ground floor but could not get any advice. Just the statement that lots of companies use the car park but don't communicate with the car park managers.
Eventually your man found my wife who was still with our car.
It would be much better if the pickup person had a notice or identifying clothing so that one could spot who was there to collect.
"Easy and convenient"January 15, 2017
"Very good and will book again in the future and is highly recommended."January 3, 2017
"Great service - would use again. They were waiting for us to drop the car off and we waited seconds on return."December 28, 2016
"Great service!"December 24, 2016
"Very prompt and efficient service that saves the usual hassle of holiday parking."December 19, 2016
"Great service. Will be using again in May 2017.
Very pleasant collect and delivery staff.
"easy, reliable, efficient and polite service. many thanks and I would use you again."November 1, 2016
"Very prompt service. On return from picking our cases up a quick call to the guys and as soon as we came out of the airport there was our car ready and waiting for the long trip home . Great service ."November 1, 2016
"Brilliant service, no waiting at all, will definitely use again"October 29, 2016
"really good experience"October 29, 2016
"I had a good experience with Park and Go as my flight was rescheduled. I was met at the right times to and from my destination. The staff were good too. I will definately use them in future."October 22, 2016
"Very professional ! On time ,great service
Easy peasy , would definitely recommend & use again
"Very pleased with the service. Waited a little (10 to 15 mins) for car to be collected but upon arrival at Gatwick it was there within 10 minutes of phoning. Staff very polite and helpful. Would definitely recommend to others."October 18, 2016
"Very good, did what they said"October 17, 2016
"Excellent fast and efficient both journeys. Would recommend."October 14, 2016
"Polite people on both leaving and returning on time -quick and easy process will definitely use again and would be willing to explain to others about the perfect meet and greet process we have experienced and at a very competitive price -well done to you"October 10, 2016
"Smooth and hitch free service."October 7, 2016
"Excellent service from start to finish. Having rung at 2.45 am to say we were 15 mins away, we finally got there at 3.20 after getting lost in the maze of Gatwick. A very quick and smooth handover with no hassle.
On our return, the plane was sent to the south instead of the north terminal so we were told we'd have to get ourselves there to collect cars etc. I rang to say we'd landed at the south terminal and they brought my car to us.
Absolutely amazing service and would highly recommend to anyone.
"On arrival we were only a few moments after unloading the car when the rep arrived and inspected the car thoroughly, he then gave us directions to the departure area we needed.
On arrival we had only just got to the pickup area when our car arrived, very impressed with the punctually of the system. I will use them again next time we fly from Gatwick."
"Was very pleased with the service we got,and the price was very competitive,the drivers who collected and delivered our car were polite and prompt. We dropped our car off in the early hours of the morning,collected mid afternoon both busy times around the airport,a telephone call 15 minutes from arriving, and from the baggage hall when we had collected our luggage. Will most certainly use again."September 23, 2016
"Absoutely awful service, took 45 mintes to get into a car park to drop my car off, but this is a meet and greet service? Then upon my arrival, waited over 30 minutes, rang them twice and still didnt meet me where they had stated. Once collecting the car found they had travelled over 10 miles in my car which wasn't told to me at the times me if dropping my car off. Staff when collecting the car was rude, unhelpful and unapologetic despite making me wait more than twice as long to receive my car back. Would massively advise against using this service."September 19, 2016
"Very prompt collection and return of car, hence was actually very happy with the actual service, but my car smelled of smoke on return ( I'm a non smoker so very noticeable). Also, I was not asked for any proof of ID to collect my car, not even my booking reference number, felt this has potential to be a dangerous practice for the company and service user!"September 19, 2016
"Arrived to collect my car to find a long queue of dismayed and tired people ahead of me. Cars were inexplicably (certainly the staff had no explanation for us) available. An hour after our allotted pick-up time, my car arrived and we left with many others still waiting.
Will I use them again NO WAY."
"Gatwick Valet Parking Company were very efficient. Booked through Park and Go, and was a little worried that I had no contact with Gatwick Valley before we set off on our journey. However I need not have worried. Ten minutes before arrival at Gatwick I phoned the mobile number given me by Park and Go, and was told to go to the ground floor of the Orange short stay car park. When we arrived the Gatwick Valley driver was waiting in the express pick up area, and all went smoothly.
On return, we again called the number, were told the car would be back at the same spot in 15 to 20 minutes. We arrived there, and the car turned up 15 minutes later. No problems with the handover, and the driver gave us the parking ticket which we put into the machine and were, as we had been warned, charged £3.50.
Overall, an excellent service and I would use them again. Only slight improvement would have been had the car arrived back with us as we arrived at the car park, not 15 minutes later, but the delay was totally acceptable."
"Happy with the service. Very efficient. No fuss. Nice to arrive and depart in the heart of the airport."September 16, 2016
"Excellent service, good value, both drop off and collection were very smooth and punctual, both drivers were polite. Would happily recommend and definitely use again."September 14, 2016
"Excellent service with pleasant drivers."September 14, 2016
"Very easy. We arrived a bit later than expected and at a different terminal, but it was not a problem with the company. Good service. Good value."September 12, 2016
"Excellent service. Despite arriving early, the drop-off was still undertaken within 15 minutes of my phone call. Very prompt return when arriving home."September 7, 2016