"Polite & helpful staff and a good service only marred by the missing hub cap when we picked up our car on return."August 1, 2017
"Like other reviewers have said, no problem getting to the airport but nightmare getting back. Waited 55mins to be picked up and then went on a scenic tour of the entire airport for another 30 minutes. Last thing you want after a long flight."July 23, 2017
"Going out to the airport there was not a problem but when we returned we phoned them as requested when we cleared customs only to be told that there would be a 30 minute delay. When we got to the bus stop there was approximately 20 people waiting for the bus. The buses were not large enough to accommodate everyone and we had to wait for 3 buses to arrive before we could go and collect our car."July 19, 2017
"Do not use. Buses too small. Only fit 8 people on. Can't guarantee when you'll get to Airport. Shambolic on return. Rang from Customs to arrange transport. 10 people waiting when small bus arrived. Not enough room to fit everyone. Driver looked confused. Rang office. We were told another bus was coming for my husband and I. Another phone call and 40 minutes later arrived back at Car Park to mumbled excuse about a mix up. Refused to explain further or give names. Put a card on counter and told us to email our concerns. Charming."July 1, 2017
"They came recommended to me. Really prompt and friendly service. 10/10 would use again"June 20, 2017
"Excellent833"June 14, 2017
"Great place to park. It was very convenient to use this travelling with young children. We could park right up by the offices and wait in a sheltered area for a minibus. We didn't even have to wait as one was ready to transport us. The staff were kind and helpful. Easy transfer and easy ride on the return journey. I would definitely recommend this place."June 6, 2017
"We were very impressed with whole experience. Everything was straightforward and uncomplicated. On arrival dropped car off then got straight on mini bus to gatwick on way back rung them to said we have collected luggage the time we got to the bus stop mini bus was already there waiting for us .I've done meet and greet lots of time and ended up waiting for my car up to 20 mins and payed extra money instead payed less and mini bus was waiting for me :-) brilliant value for money means we will definitely Be using them again . We have even recommended it to our friends and family . One of the best we have used !!"April 27, 2017
"I've used cophall many times over the years never had a problem keep up the good work see you again soon AAA+"April 24, 2017
"I cannot fault the service provided by the staff at Cophall Parking. The transfers to and from the airport were prompt and efficient. The staff were friendly and helpful. I would not hesitate to use them again."April 19, 2017
"i had no problems with this service, we ang as instructed once we had collected our baggage, there was a short wait but at 4.30am who could moan, then it was straight back to the area where our car was waiting and the key was handed over on receipt of id. would you again"April 13, 2017
"Everything was good,although the pick up from terminal could have been a bit slicker."April 3, 2017
"Very friendly and efficient!
"Considering that the 3rd party had not passed our details to Cophall, having got our paperwork with us there was no problems to us. They were happy and professional, even at 06am, dealing with us in a quick and efficient manner, mini bus waiting for us and off we went. As an on demand service we phoned on arrival back to the uk as requested, mini bus waiting at the stop when we got there. To me that's a brilliant service, better than others we have used in the past. Many thanks to them all."March 31, 2017
"waited nearly 40 minutes to be picked up, and got little more than an apology when I raised the issue at the office. Saw 2 purple parking and 2 APH buses go through whilst we waited, so will be going with them next time."March 27, 2017
"Price was very good but the mini bus tranfer is not particularly efficient. We had quite a wait on the way there for the bus to get to the airport but the way back was even longer. We called as instructed when in the bagging area. It then took 40 mins to get to our car...30 mins of that was waiting for the bus ... not ideal after being on a 6 hour flight, arriving at Gatwick at 10.30 at night in the pouring rain in 5 degrees temp!! The transfer times on their website are definitely misleading and I'm afraid I won't use this parking site again."March 23, 2017
"Delighted with the service, efficiency and helpfulness of all the staff."March 21, 2017
"First class service and good price."March 2, 2017
"Usually have a good service from Copthall, but when we went on the morning of the 2nd of Feb, we were given a lift by a man (of Eastern European heritage) who refused to pick up my suitcase and place into the boot because I hadn't put the handle down (pregnant). Only put it in after husband kindly placed it down.
He then continued to watch me struggle to open the passenger door (which they usually courteously do).
Otherwise our return journey driver was much nicer, assisting us quickly with our suitcases, opening the door and greeting us with a smile :)
The process with the receptionist are also very efficient and quick. When we came to collect our cars it was a 10second process.
Maybe good to have a word with some of drivers to make sure they are courteous to individuals with certain disabilities, and not lower their service depending on the melanin present in the skin. Thanks"
"Parking is fine. But getting the bus back from Gatwick. Is not easy in the dark. Getting to bus stop 7 in the dark pulling cases and tired from flight is a real pain. However it could be easily much improved if signage and directions were prominent and visible in the dark. We got lost and held up a bus full of people at midnight. None of us were happy!!"February 2, 2017
"Very efficient and friendly service."February 1, 2017
"Cophall parking was in an ideal location for me. I had never used them before but was very impressed with the efficient process of paying online, being transfered to the terminal, and then being picked up on request. The driver was waiting for me on my return. Beats waiting for the shuttle bus service. Will use again. Thanks."December 8, 2016
"Very good company. Would use them again. They are about 10ish minutes from the airport. Very clear instructions re: taking me to the airport and collection of my car on arrival back to the UK."November 8, 2016
"Very pleased with this excellent service. Would definitely use this service again.06590"October 29, 2016
"Brilliant, fast and friendly service. I have used Cophall Parking twice in a row now when travelling from Gatwick and have been very impressed on both occasions."August 17, 2016
"Situated in a fabulous location very picturesque.
Staff extremely helpful and efficient.
Airport drop off and pick up is like clockwork.
We would definitely use again HIGHLY RECOMMENDED"
"Very professional and hassle free service. On arrival the paperwork was ready and our bags were loaded up. We were transported to the airport which took around 10 mins. On our return we telephoned when we collected our bags and by the time we got to the pick up point the driver was there waiting. No problems with my car when getting it back. The compound has a barrier on entry, security patrols, CCTV and a gated and locked compound where the cars are stored. Would recommend and would use again."July 28, 2016
"Very professional and efficient for booking, leaving and collecting our vehicle. Pleased to recommend Cophall Parking Gatwick"July 18, 2016
"Good service."June 4, 2016
"This was a great, low cost parking option. Minibus was there quickly to take us to the airport, and then fast to arrive for the journey back. Allow 30 mins for the whole transfer. Service with a smile."April 11, 2016