"The instructions for arrival were good. We were seen quickly and efficiently. We were well driven to the terminal. Drop off at the terminal was fine. The driver gave us instructions for our return. On our return we phoned up, but mobile reception was very poor - probably nothing you can do about that. However, when phoning using the land-line, with a much better connection we were told to follow the signs to "off-airport parking" - there are no signs to "off-airport parking" inside the terminal. The only ones we found were when we were at the stop. I would suggest that when people arrive from a flight they are not likely to be at their brightest, so precise instructions are really necessary - what might be obvious to someone in the middle of their working day, who is familiar with the airport and knows where to go anyway will not be the same for possibly jet-lagged passengers. If people phone you as soon as they have their baggage, they need instructions from the arrivals gate, with useful landmarks that they can recognise as well as instructions that match the signs in the airport. I'm not even sure that there are signs that tell you which terminal you are at. So my suggestion is that someone walks through from the arrivals gate, noting landmarks etc to compile a set of directions that match what travellers are likely to encounter. You could even put it on the website or add it to the booking confirmation. All staff could then use the same instructions.
When we arrived back at the car park, our car was waiting for us and we didn't have to walk around the site to find the car (something that has happened at other parks)
Overall the experience was probably the best of all the car parks we've used."
"If like me you're concerned about leaving your car, don't be. This is a five star service and much easier than using the onsite car parks."June 2, 2008
"quick easy , freindly,"June 2, 2008
"Cophall Farm is just a bit further from the airport than some of the others, but this is more than compensated by first-class service. They use small vehicles and excellent drivers who know the names of the people they are picking up. This time our drop-off and pick-up involved no waiting at all. We will always use CFP."June 1, 2008
Used this car park facility as it was the cheapest quote recently for a weeks trip away to Dublin and was pleasantly surprised at the professionalism and goodwill from the staff on what is generally a streesful time for most people.This has not always been the case when using other companies.I would certainly recommend them to others and will be using them myself in the near future.
"All went very smoothly, no problems to report, rapid transit time between car park and airport despite the distance. Quick pick up upon return."May 26, 2008
"Service was excellent. On the return journey our flight was delayed by an hour and we landed fairly late (11.30 pm). We were very glad to have to wait less then ten minutes for the van. The driver was very helpful and loaded and unloaded our fairly heavy luggage. The car was waiting for us only a few meters from the drop off point."May 22, 2008
"I like the system of leaving your car at reception to be parked later. Straight on the bus and off to the airport. Friendly driver. On arriving back, rang the freephone number, the bus turned up within 10 minutes. Excellent."May 21, 2008
"Great puntual,competitive and helpful service with no issues.Worth using in the future.
It was a delight to have a service that actually delivers what you would expect.
"Great price and great, friendly service as usual. The pick up driver waited 5 minutes extra for us on our return, which made a big difference to us with two small children. Highly recommended."May 20, 2008
"We have used Cophall several times and occasionally used another car park.However we always seem to go back to cophall because it is such a personal service.Very on the ball and never a mix up!!!The staff are good and once you have rang from the airport to say you have got through customs they are their within minutes....Only one thing ..I wish they were nearer to the airport as we come from the otherside of gatwick and it makes our journey home longer :)"May 16, 2008
"great service .... did all they said they would .... very little waiting, polite service."May 16, 2008
"we arrived at 2am in morning staff were very efficient. took keys told us which bus was waiting to take us to airport.the driver was careful. polite and helpful. on return we telephoned to say we were back in uk. the assistant told us when the driver would arrive to pick us up. the only problem we had was finding the correct place to be picked up which could have been clearer, the mini bus was clearly seen with the logo on. and the driver knew our names for pick up"May 15, 2008
"The full experience was efficient, friendly and excellent value for money. If I had one minor criticism it would the slight delay in pick up on the return but other than that I would have no hesitation in reccomending this company."May 15, 2008
"Thanks to all staff at Cophall for the service provided."May 13, 2008
"All I have is praise, the service was 100% with a friendly smile both on the pick up and return. We will definitely use again if we fly from Gatwick."May 7, 2008
"First time I have made my own arrangements at Gatwick but this will be hard to beat.
Very smooth operation and totally without complication or delays, both outgoing and incoming.
Potentially awkward location to find but the instructions given were clear, concise and made me on time (my worst fear!).
Finally, a word of praise for the courtesy of the counter staff and the drivers.
I honestly can't see how this service could be improved upon and ,unhesitatingly, I give it full marks and my sincere thanks."
"All taken into account I would recommend this parking facility.
Two minor negatives - It is a long way from the airport (6 miles) and so you need to arrive very early for your flight.
If there is no transport en route to the airport when you arrive, it can take a long time for them to collect you.
The whole time from calling to say we had arrived and needed collecting through to us passing the airport turn-off in our car on the way home took one hour."
"Very quick and efficient. Friendly drivers and of course, best prices we could find.
Only downside is distance to terminals but that's still quick for an offsite park. Would definitely use them again and have done several times."
"In response to your email I have to say that I was very impressed with the efficiency and professionalism of Cophall Farm Parking. I would have no hesitation in using this service again or indeed recommending it to others"May 2, 2008
"Very efficient, friendly, and very quick transfer with short waiting times - as good as any other I've used. I used them because they were the cheapest online, but I'd use them again even if others undercut them by a few pounds."April 29, 2008
"This carpark is the best one at Gatwick airport. I have used them several times and they are always efficient, friendly, organised and affordable. I couldn't recommend them highly enough."April 29, 2008
"excellent - very friendly and convenient"April 28, 2008
"The service was great, on time, staff were friendly, and I would recomend this service to all my friends."April 22, 2008
"Good price. The airport shuttle drivers are a bit confused. They would not let anyone on the first bus despite having some seats. easy to get to and looks like good secure parking."April 22, 2008
"We had used Cophall farm once before and were pleased with the efficiency of their service and were happy to repeat the booking. We shall certainly use them again when necessary and recommend them to others. The only extra help might be directions from the East as well as from the motorways, i.e. from The A 22 and Fellbrigde's traffic lights, since we feel that some people, like us, would prefer to avoid the motorways' occasional traumatic, sudden stoppages and stick to the minor, but perfectly suitable roads when trying to get to the Farm without delays."April 21, 2008
"We booked and used the Cophall farm car park and found the service excellent. The staff were all very helpful and efficient. We would not hesitate to to recommend them to anyone."April 18, 2008
"This is a great facility - very friendly and accommodating. We've used them a few times now, and our experience has always been very good. I would happily recommend them to others."April 16, 2008
"Excellent all round service. No problems at all."April 16, 2008
"Cophall Farm parking was a fast and efficient service.
The only bad point was that they adjusted everything in the car and didn't put it back."