"Car park fine. They had no record of booking however and this caused delay on departure."October 30, 2007
"I found the booking process very straightforward and not time consuming. The directions to the car park, provided with the booking confirmation were comprehensive, although we nearly made a mistake picking up the final pair of roundabouts. Information showing the places on the road direction signs may have helped. we were arriving at 6.30 in the morning and if there had only been the driver this may have been missed.
The booking in procedure was painless, our instructions for the return clear and we were on the coach to the terminal within 5 minutes.
On our return although we did not ring through until we had cleared Customs the keys were waiting and the car easily found within 100 yards of the BCP building.
the whole experience was easy, straightforward and most pleasing."
"Definitely the best airport car park I have ever used and would certainly recommend it and of course use it again. Buses to the terminals were frequent, clean and had plenty of room for lots of luggage. Drivers were friendly and helpful and staff at the car park were too."October 29, 2007
"Directions poor and we got lost at 5.00am. Tried to phone for help and got answer machine message saying they were closed. Had to ask 3 locals for alternative directions. should be made clearer that you need to go back down the opposite carriageway as we saw the name of the road and ended up in holiday parking.
very satisfied with the rest of the service once we had arrived."
"Parking at Q-Park BCP was very straightforward and efficient. Directions to the site were necessary but clear to follow. The staff were friendly and helpful and the car was absolutely fine.
There was a bit of a wait for the bus at Gatwick airport but not enough to complain about."
"Very efficient, no waiting for buses, car ready when we returned.
Having used the car park before I noticed that passengers are now having to bring their luggage on board. This must be difficult for elderly people and passengers with children. it also means fewer seats which must mean more buses and journeys in busier times."
"BCP seem to have been taken over by Q-Park and changes have not been for the better. Gone are the comfortable transfer buses to be replaced with rough , noisy vehicles with few seats and poor luggage storage racks - suitcases on the bottom slid into the aisle on corners, blocking it. Also passengers now have to lug their own bags on and off, whereas in the past the driver loaded/unloaded from pavement to luggage compartment.
Cost for 1 weeks parking was not far short of the cost of a taxi return. Don't think we will be back."
"Everything was fine and as advertised. A little tough to find at first, but no problem."October 28, 2007
"Dates 22/10/2007 - 26/10/2007
Very pleased with booking service, reception staff and actual parking, which is what I expected due to my previous experiences of booking with BCP. However,this time, I was concerned at the speed each driver drove to and from the airport with there being no seat belts on the bus! Last night, when we came back to BCP, the bus was full with passengers and lots of suitcases. Even more concerned that all internal lghts were switched off for the entire journey. Glad no cases fell!!, but speed of driving was again unacceptable. (Driver wore a deep red jumper)I mentioned the lights issue to the reception staff at the BCP but I was told that this was to stop the dazzling. How come we saw other buses with their internal lights on?
At this stage,for issues of Health and Safety, I cannot recommend BCP to elderly travellers. I would not like any elderly friend or relative of mine to travel on the BCP coaches unless there is a marked change.
I look forward to hearing from you with your responses.
"Quick and efficient service. courteous staff very helpful.Thankyou."October 26, 2007
"When arriving at the car park (which I've used many times before) I didn't recognise it and drove right by. However, once I realised my mistake, I was pleased with the new office and the service was top quality. The staff are always calm helpful and friendly. The coaches are always prompt and you never feel like your hanging around for too long."October 26, 2007
"I had forgotten to book a car park until the day before I travelled so I jumped on the internet and had my car booked in to the Q-Park BCP Gatwick within minutes - which was great! When I arrived I didn't have to queue - I was seen straight away, and there was a bus waiting to take me to the terminal - so no waiting there either. After our trip we got the transfer bus back from the place we were dropped off with no problems and my car was sitting waiting for me ready to drive off! The whole thing was very smooth and easy and the staff were very helpful and friendly even though it was 4am! GREAT!"October 25, 2007
"Used BCP Gatwick twice now and have been very pleased with the service. Staff always helpful and went out of there way to help me out."October 24, 2007
"I always use this company. I fly out of the UK at least 8 times a year always excellent company to look after your car."October 24, 2007
"Generally a very good service which was difficult to criticize. No delays anywhere with the bus pick ups and drop offs. All staff polite and helpful, the only very minor observation would be the shuttle bus was inclined to vibrate a lot when stationary which was at worst a bit minor irritation. I would most definitely use this service again.
This is about the third time I've used this carpark and always found it to be an easy and pleasant part of the traveling. I will be using BCP again, good value for money and the car is left in safe hands."
"I was really pleased with the service. It was efficient from start to end. The directions were clear and accurate, the staff were friendly and courteous. The distance from the aiport wasn't too great and the response on our return was prompt.
"An excellent parking arrangement, I only had to wait 5 minutes for a pick up and a 20 yard walk to pick up my car. The only problem was the closure of the A23"October 22, 2007
"Excellent in every respect"October 22, 2007
"A very easy to use and efficient service at a reasonable price."October 21, 2007
"Excellent service - very professional all round"October 21, 2007
"Extremely efficient both on arrival and departure. At 3.30am did not have to wait long for the courtesy coach from LGW south to parking facility. Car was ready and waiting for us on departure."October 20, 2007
"Good drop off and collection service though do need to allow extra time - it can take 20 minutes+ (with waiting for the next bus and drive to the airport). Courteous and helpful staff."October 18, 2007
"I have used this company four times now and as always the means of checking in is efficient and convenient. The buses are frequent and prompt both to and from the terminals.The drivers have always been polite and friendly.The charges are reasonable too."October 18, 2007
"We found Q Parking most efficient. It was complicated to find but the printed instructions were perfect. We had no trouble with drop off and pick up. Further instructions were given to us of how to get back on our route home.
We would recommend certainly."
"The car park was well organised but we did have difficulty finding the car park in the first instance. I do feel that there could be more road signs advising of the BCP car park and also on leaving the car park the signs to the M23/M25 are very poor."October 16, 2007
"Excellent trouble free hassle free"October 16, 2007
"just like to say how good your park and ride was! so easy and quick... and will be using you in the future."October 16, 2007
"The service provided was excellent, the staff very friendly and helpful. The only slight negative was that, because the coach serves both Gatwick terminals, we had to go to the North Terminal before we were dropped at the South, the on return, we were picked up and then had to go to the North Terminal before we returned to the car park. Having said that, we had allowed plenty of time for each journey, so it was not a real problem!"October 16, 2007
"we had a very good trip right from leaving our
front door up to our return to it. Booking parking with you was easy and reasonably priced, route directions were easy to follow and service at BCP was without fault. Looking forward to using the services again in the