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Gatwick Purple Parking (formerly Airparks) reviews

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Here are some comments that our customers have made about Gatwick Purple Parking (formerly Airparks)

Showing 211 to 240 of 641 ... 4 5 6 7 8 9 10 11 12 13 ...
4

"An easy and hassle free experience - the directions to find the car park were accurate and easy to follow. Booking in and parking was straight forward and the transfer bus was on time, taking only about 5-6 minutes to get us to the airport. Security looked good too giving peace of mind while we were away!"

February 19, 2008
4

"excellent service, will use again if flying from gatwick and will recomend to others in same position."

February 14, 2008
4

"Efficient, courteous and reasonable. The only drawbacks are that it is difficult to find and that you must allow at least 30 minutes from dropping off the car to arrival at the terminal as it is some distance by coach which visits both termionals in succession."

February 14, 2008
4

"Booking was easy on line.

However buses every 10 minutes was incorrect. At time of week/day we went (late morning on a Monday) we waited >20 mins.

Journey time of 10 minutes was also incorrect. By the time we'd driven all round one-way-system and stopped at North Terminal it was way over 10 minutes.

However service at both Terminal end and Car Park end was efficient and fast. The driving instructions were clear and very necessary

Only other slightly confusing point was that is wasn't a Purple Parking car park."

February 14, 2008
4

"Slow pick up (20 minutes) from Gatwick North terminal, otherwise faultless."

February 14, 2008
4

"The Car Park is several miles south of Gatwick Airport so there is a 5-10 min. coach journey each way. You need to allow plenty of time to find the Car Park (good directions provided) plus check-in and waiting time for the next coach. Coaches serve both terminals - North then South.

Coaches run fairly frequently but our return coach had come from North terminal so was almost full and some people had to wait 10 mins. or more for the next one.

Our car was ready near the exit - you have to find your own way back as there are no return directions. We live north of Gatwick so it was a bit frustrating knowing we were being taken the 'wrong way' but overall a reasonable service."

February 10, 2008
5

"Quick, convenient, close to the airport and competitively priced.
Only one comment, when I printed off the directions to the car park the text of the relevant paragraphs was each in one continuous line so we only got to read the first dozen words of the paragraph. All the other paragraphs seemed to format correctly. I have a pdf copy of the document if you need to see and example.
It was fortunate that I had my Greater London Atlas with me so that I could find your car park from the address alone.
Regards,
Mark Simmons"

February 9, 2008
5

"Service excellent. Thanks for staff dropping me off at the nearby Travel Lodge on first night."

February 5, 2008
4

"Everything was slick a part from the poor information regading the bus to pick you up, there is more than one place for the busses to pick you up outside the terminal and if was very confusing."

January 29, 2008
4

"Does just what it says on the tin."

January 20, 2008
2

"I had two problems:
1 - On arrival, I was looking for the BCP parking area. I had booked through BCP, had an internet print-out showing BCP and had been to BCP before. Since you have altered the layout, I drove straight past. Either let people know when booking or make the BCP sign on the gate larger and in the old colours.
2 - I was travelling alone with 3 bags including a heavy golf bag. It was a nuisance to (a) have to get my own bags into the bus, then (b) manipulate them the length of the bus (past other peoples bags) to the luggage racks. If we must get our own bags on board then at least put the luggage racks near the door.
Otherwise reception staff very helpful and friendly."

January 18, 2008
4

"The service was generaly good and the car park is only 10 minutes from the terminal with a frequent bus tranfer. My only comment would be that the staff could be a little more friendly."

January 17, 2008
5

"Staff were polite, welcoming and efficient at both the drop-off and collection of our vehicle.
Courtesy coach was immediately available and driver was excellent.
We would not hesitate to recommend this car park to others."

January 16, 2008
4

"all aspects of the service given by airparks was perfect. the directions and address given by purple parking were completely wrong and added approx 45 mins onto our journey time and was only resolved when we contacted airparks directly. this would put us off using purple parking again and will propbably order with the carpark directly in future to avoid any wrong directions."

January 13, 2008
5

"The service was very good. The only improvements that I feel might make your service better is that the luggage transportation is difficult for your clients, as you use normal service type buses; This makes it very awkward for families with young children and multiple suitcases, where as with a coach the suitcases are loaded at ground level reducing the delays involved going backwards and forward for suitcases.
Please take this as a comment and not a criticism, | do understand that coaches are more expensive and your are running a business to make money."

January 9, 2008
3

"Our trip was very good. Parking facility like yours provide good service to people who want to come by car to the airport. There is one suggestion :

Parking place was very difficult to find from M23. We followed your instructions for the direction but got lost anyway. We had to make several rounds near airport. If you put directions on the road showing clearly how to go from M23 that would be very very useful. Moreover, on that road there are no one to help you so only and only proper driving directions can be helpful.

We would like to book with you next time as well. Just need to have more drive friendly directions for the parking place. Take care."

January 8, 2008
4

"The service was good, best value for money at Gatwick airport!! Just staff in desk should be more friendly and smiling!!!!! Transport from airport to carpark is easy to find and well organised."

January 5, 2008
4

"The arrival procedure seemed somewhat chaotic when we left our car. We did not expect to have to leave our keys so we had not given any thought to whether we could leave anything in the car in our absence. That said it did not delay us unduly.

On our return the bus arrived promptly at the airport building and the bus stop was easy to find. We were very impressed with the organisation on collection of the car. It was pouring with rain so we were pleased our car ws parked so close to the drop off point.

We would consider using the service again."

January 5, 2008
4

"Excellent service. Clear direction instructions."

January 3, 2008
3

"Arriving and leaving weren't so good. They had no record of my booking when I arrived and did not have my key ready when I got back. However transport to and from the airport was fine and they were all helpful and polite."

January 2, 2008
5

"First time user. Excellent service. Staff were all very efficient and pleasant; even at the small hours. Our plane was delayed significantly and we did wonder what effect this would have, but it was as if it had not happened.
Would definitely use again in preference to other operators we have used in the past."

January 2, 2008
4

"Quick trip to north terminal- 10 mins, service went reasonably frequently (every 15 mins). Clean restrooms and prompt pick-up when we returned- so all-round pretty good! Really liked the local map showing traffic information."

January 2, 2008
3

"Short staffed on arrival and over half an hour wait for the "every 15 minutes" bus - but good value"

January 1, 2008
3

"Generally a good service. Only complaint was that we waited over half an hour for the bus to pick us up and then when it did, two buses came along at once!"

December 31, 2007
5

"a professional and secure company. fast turn around for drop offs and collections, a service i will be using again,"

December 30, 2007
5

"excellent service very efficient will use the car park again."

December 30, 2007
4

"I paid for the parking as on site parking and was dissappointed that it was much further than other carparks I had used in the past.

However the service was very good."

December 29, 2007
3

"I had no problem with the airport parking or the courier service to and from the airport.

However, I found it very difficult to find the car park (no sat nav!) and as it was dark, could not refer to the directions easily. By the time I arrived, I was in a bit of a panic thinking I might be late. The attendant got my bags out of my car and took them to the bus so that I could go into the office for the paper work. By the time I'd done that, he'd moved my car for me and my bags were waiting. Very good service.

Unfortunately, when I booked I tried to fill in the booking form according to the questions. My return flight left on December 27 - and arrived December 28. Consequently, I had to pay an extra day because my booking was only until December 27!

It might be worth considering that arrival date is clearly marked - the gentleman who had to charge me an extra day told me that this is a mistake that is often made.

The cost and service were excellent - I will just have to make sure I arrive during day light as I did find it a difficult car park to find, especially at night!"

December 28, 2007
1

"Awful.
not told of change in name(good when bcp drove straight past sign had name change),not given card to pick up car,waited 1 hour from phoning them to being picked up,bus driver dangerous with full bus and people standing.
Will Not be using them again"

December 27, 2007
4

"I can tell you that your organisation at Gatwick was excellent. Our check-in was fast and a coach came very quickly and left promptly. When we arrived back a coach arrived within 10 minutes and once back at the car park, we were on our way in no time. My only criticism would be that when a customer appears to be having difficulty with luggage, the driver does not try to assist. I realise a driver must be taught "lifting and handling" from a health and safety point of view, but a little help goes a long way."

December 27, 2007