"When I booked I didn't know it was Q-Park where I used about 3 months ago when I flied from Heathrow airport. I will only use Q-Park and if I knew there were Q-park in Gatwick I should have serched Q-park frist. Anyway easy to use and good exprience. Thanks.
"The staff were very helpful and friendy, the bus service to and from the airport was easy to find and use. The bus was also clean and the timings quoted in the ad were realistic. Best of all our car was retured in the condition in which we left it."November 9, 2007
"This is the first time I have used ANY of the Gatwick Park & ride facilities, therefore I have nothing to compare with.HOWEVER, from the the point of dropping off to the point of collection of my car I can only compliment you on a very efficient,polite & courteous service. The return driver apologised for any delay (which there wasn't) and treated us as customers,something sadly lacking in a lot of areas today. Sincere thanks for an excellent service and I will recommend you whenever possible."November 8, 2007
"Directions were some of the easiest to follow we have had. Checking in was so quick and easy. More impressive was when we phoned to say that we'd arrived back in the uk (well after midnight)by the time we'd collected our bags a bus was at the entrance to the terminal. At the car park our cars keys were ready for us and the car close by. My wife and would definitely use you again and recommend you to others"November 8, 2007
"It looked a bit far away but the service was good."November 7, 2007
"Prefer Q-park, as you do not have to drive around looking for a parking space. Coach delivery and collection is also prompt. Also easy to change time if I am going to arrive back early or late."November 7, 2007
"We found the airport parking helpful, and easy. The bus ride to the airport was prompt, when we arrived back to the airport once again we only had to wait about 10 minutes to get the bus back to collect our car. No problems and will use the service again, and will recommend to my family and friends. Thank you"November 7, 2007
"Car parking service worked very well. The price was good and I would definitely recommend to my friends"November 5, 2007
"Found the experience fine although did get myself lost trying to find the car park and found myself on the other side of airport and had to ask at a garage for directions. I know the directions say something about not coming off a road but it would be better just to tell us to come back down the other side of the dual carriageway - I was coming on M4 from London.
Otherwise the actual parking experience was good and now I know to just come back down the dual carriageway, it wont be a problem in the future."
Found it a little difficult to find your site though - even with the directions - as it was dark when I was looking for it and it is not well signposted and it is difficult to follow directions and drive at the same time!
If I had not seen one of your buses and followed it I would have had to have gone to another car park"
"Efficient service both at drop off and collection. Was not sure if the telephone call to confirm arrival back at Gatwick was a freecall or not - hopefully it was but perhaps this could be stated on ticket.
Very pleased with service"
"Very smooth transaction. Good, efficient and professional service."November 4, 2007
"On arrival the staff were very friendly and the bus to the airport was there to board.On return we only had minutes to wait for the bus and was taken to the car park without any hassle"November 3, 2007
"I would and have recommended BCP car parking to friends and work collegues. I found the service excellent and staff very friendly.
The only fault I found was the directions as I had trouble finding the place. Apart from that excellent and really good value for money.
I will certainly use it again when travelling from Gatwick
"Our experiance with BCP was excellent. They are very efficient in getting us to the airport, and then getting us back to our car.
"I would use the BCP Car park again in the future even though I returned from holiday only yesterday to find that one of your colleagues had an accident in my car which has lead to the right front wing being damaged. I now have to go through the procedure of having two estimates done and then send them off and you will be paying for the damage. Obviously not a nice ending to my six week holiday."October 31, 2007
"Car park was a long way from the airport, directions unclear, badly signposted , difficult to find. I got lost in the dark. It took 40 minutes from leaving my car to getting to south terminal. I nearly missed the flight.
It took 35 minutes to get back from the airport bus stop to the car park. Its just not true to say the car park is 10 minutes away - because its not.
Car drop off and retrieval was efficient."
"The parking was great which is more than can be said for whoever wrote the directions! The transfer from car park to airport was quick with regular buses to the terminal. Would use again."October 31, 2007
"Fair.. the journey back from Gatwick took about 25 mins A long queue for the bus which then went first to Gatwick South before the car park"October 30, 2007
"Booking was made very easy and efficiently online, no hassles. Directions to car parking very good easily found. Check in friendly, efficient and very easy. Good bus service to terminal. Car pick up friendly, efficient and easy."October 30, 2007
"Excellent in all respects."October 30, 2007
"Car park fine. They had no record of booking however and this caused delay on departure."October 30, 2007
"I found the booking process very straightforward and not time consuming. The directions to the car park, provided with the booking confirmation were comprehensive, although we nearly made a mistake picking up the final pair of roundabouts. Information showing the places on the road direction signs may have helped. we were arriving at 6.30 in the morning and if there had only been the driver this may have been missed.
The booking in procedure was painless, our instructions for the return clear and we were on the coach to the terminal within 5 minutes.
On our return although we did not ring through until we had cleared Customs the keys were waiting and the car easily found within 100 yards of the BCP building.
the whole experience was easy, straightforward and most pleasing."
"Definitely the best airport car park I have ever used and would certainly recommend it and of course use it again. Buses to the terminals were frequent, clean and had plenty of room for lots of luggage. Drivers were friendly and helpful and staff at the car park were too."October 29, 2007
"Directions poor and we got lost at 5.00am. Tried to phone for help and got answer machine message saying they were closed. Had to ask 3 locals for alternative directions. should be made clearer that you need to go back down the opposite carriageway as we saw the name of the road and ended up in holiday parking.
very satisfied with the rest of the service once we had arrived."
"Parking at Q-Park BCP was very straightforward and efficient. Directions to the site were necessary but clear to follow. The staff were friendly and helpful and the car was absolutely fine.
There was a bit of a wait for the bus at Gatwick airport but not enough to complain about."
"Very efficient, no waiting for buses, car ready when we returned.
Having used the car park before I noticed that passengers are now having to bring their luggage on board. This must be difficult for elderly people and passengers with children. it also means fewer seats which must mean more buses and journeys in busier times."
"BCP seem to have been taken over by Q-Park and changes have not been for the better. Gone are the comfortable transfer buses to be replaced with rough , noisy vehicles with few seats and poor luggage storage racks - suitcases on the bottom slid into the aisle on corners, blocking it. Also passengers now have to lug their own bags on and off, whereas in the past the driver loaded/unloaded from pavement to luggage compartment.
Cost for 1 weeks parking was not far short of the cost of a taxi return. Don't think we will be back."
"Everything was fine and as advertised. A little tough to find at first, but no problem."October 28, 2007
"Dates 22/10/2007 - 26/10/2007
Very pleased with booking service, reception staff and actual parking, which is what I expected due to my previous experiences of booking with BCP. However,this time, I was concerned at the speed each driver drove to and from the airport with there being no seat belts on the bus! Last night, when we came back to BCP, the bus was full with passengers and lots of suitcases. Even more concerned that all internal lghts were switched off for the entire journey. Glad no cases fell!!, but speed of driving was again unacceptable. (Driver wore a deep red jumper)I mentioned the lights issue to the reception staff at the BCP but I was told that this was to stop the dazzling. How come we saw other buses with their internal lights on?
At this stage,for issues of Health and Safety, I cannot recommend BCP to elderly travellers. I would not like any elderly friend or relative of mine to travel on the BCP coaches unless there is a marked change.
I look forward to hearing from you with your responses.