"I wasn't impressed. Although the car wasn't damaged or anything like that..the service was unsatisfactory. First, the printed directions do not specify the direction from which the initial turn off the M23 should be viewed. thus we took the first set of dictions, looked for the described sign off the first round-about. Needless to say it was not there. Luckily we knew the area and knew not to take the right hand turn off the round-about, which would have taken us down the 264 to East Grinstead. We figured out the directions must be from the perspective of a south bound traveller and went straight back onto the M23 taking the other stated route. Thank goodness there wqere two of us is all i can say about that. If I'd had to navigate and drive i may well have ended up in Timbuktoo. When we approached the desk on arrival at Airparks, the reservation had not been made correctly. There was no record of it. When presented with printouts of the reservation the desk clerk said there was no reservation number on them and didn't want to allow us to park. When I pointed out the reservation code on the email, they said there must have been a mistake. I insisted several times and then the clerk made a new "walk-in booking" at the price of the online booking. This all took time. We missed one bus destined for the terminal and waited 25-35 minutes ..not 15 as advertised, for a second bus to leave. By this time we were concerned about being allowed to board our flight. In the end, check in at thompsonfly was fairly empty for once and we were okay, but no thanks to Airparks. I would look for an alternative in future."April 30, 2008
"Instructions to find Gatwick Airparks excellent, service was excellent from staff, easy transfer to and from airport. When we noticed a mark on the car this was seen to immediately. Therefore will definately use you again."April 28, 2008
"Very efficient, friendly staff and good value for money service."April 28, 2008
"A long way from the airport buildings but tolerable, Reception ecellent, but £20 in parking cash stolen from my dashboard drawer. They said they would follow up on this but so far I have not had a communication."April 27, 2008
"Everything was well organised and we had a speedy check in and out even at 2 am in the morning excellent. I'd use it again."April 17, 2008
"Prompt service on drop-off & collection at a reasonable price."April 14, 2008
"Best we've evr used. Stress free"April 14, 2008
"Only ten minutes from the airport and good fast transfer.
Arrived and left the keys with reception so we could go straight to the bus stop.
On arrival you collect your keys and they tell you exactly which row it was parked in.
Avoids alot of hassle and is good VFM (Value For Money)"
"It was all delightfully simple. Staff were pleasant, even at 3.30 in the morning! Directions to the site were clear and we never had to wait more than 10 minutes for the bus. Will definitely use the service in the future."April 12, 2008
"Everything went smoothly. The staff were efficient and helpful. I don't have any other comments to make. Perhaps directions to the site from directions other than the motorway (e.g. from the south-west) would be helpful."April 7, 2008
"Service on arrival with parking man excellent .
Service on arrival & departure at check desk excellent
On down side we had to wait on bus longer than expected to get to airport and then because it was further it took longer than I had allowed us time ."
"Arriving was a good experience with a good bus service and counter service.
Sadly on return our car was returned to us damaged, two days later we are still waiting for contact for repairs. The manager did remain to speak with us when we collected the car and was very apologetic."
"Bit of a way from the South terminal, but the shuttle bus service was very regular and quick - even a 1am."March 24, 2008
"Excellent service. Some distance from the terminals but frequent shuttle bus service (every 15 minutes) makes this an easy and efficient choice. I have used this car park before (when it was run by BCP) and will do so again."March 8, 2008
"Overall, I was very pleased with the service.
The only thing I would like is, rather than calling when you arrive, it would be nice to have a timetable of when your buses arrive at the airport (or even text back to say when it will be outside). When it is very cold it is not nice standing outside waiting for the bus (especially with a young child).
"I recently used airparks at gatwick I was impressed by their speed of service on arrival and also getting me to the terminal also the info they gave
On the return journey they were just as efficient"
"Found this service on an internet search and it gave best overall value for money; booking was easy and straightforward and confirmed by email very quickly.
Directions were good and the Car Park found first time.
Easy run to the terminal within 5-6 mins of getting there and pick up was likewise about 6 mins for the return bus to arrive.
Booking out was very quick and easy.
Overall, very nice and easy to use service and I shall no doubt use them again."
"An easy and hassle free experience - the directions to find the car park were accurate and easy to follow. Booking in and parking was straight forward and the transfer bus was on time, taking only about 5-6 minutes to get us to the airport. Security looked good too giving peace of mind while we were away!"February 19, 2008
"excellent service, will use again if flying from gatwick and will recomend to others in same position."February 14, 2008
"Efficient, courteous and reasonable. The only drawbacks are that it is difficult to find and that you must allow at least 30 minutes from dropping off the car to arrival at the terminal as it is some distance by coach which visits both termionals in succession."February 14, 2008
"Booking was easy on line.
However buses every 10 minutes was incorrect. At time of week/day we went (late morning on a Monday) we waited >20 mins.
Journey time of 10 minutes was also incorrect. By the time we'd driven all round one-way-system and stopped at North Terminal it was way over 10 minutes.
However service at both Terminal end and Car Park end was efficient and fast. The driving instructions were clear and very necessary
Only other slightly confusing point was that is wasn't a Purple Parking car park."
"Slow pick up (20 minutes) from Gatwick North terminal, otherwise faultless."February 14, 2008
"The Car Park is several miles south of Gatwick Airport so there is a 5-10 min. coach journey each way. You need to allow plenty of time to find the Car Park (good directions provided) plus check-in and waiting time for the next coach. Coaches serve both terminals - North then South.
Coaches run fairly frequently but our return coach had come from North terminal so was almost full and some people had to wait 10 mins. or more for the next one.
Our car was ready near the exit - you have to find your own way back as there are no return directions. We live north of Gatwick so it was a bit frustrating knowing we were being taken the 'wrong way' but overall a reasonable service."
"Quick, convenient, close to the airport and competitively priced.
Only one comment, when I printed off the directions to the car park the text of the relevant paragraphs was each in one continuous line so we only got to read the first dozen words of the paragraph. All the other paragraphs seemed to format correctly. I have a pdf copy of the document if you need to see and example.
It was fortunate that I had my Greater London Atlas with me so that I could find your car park from the address alone.
"Service excellent. Thanks for staff dropping me off at the nearby Travel Lodge on first night."February 5, 2008
"Everything was slick a part from the poor information regading the bus to pick you up, there is more than one place for the busses to pick you up outside the terminal and if was very confusing."January 29, 2008
"Does just what it says on the tin."January 20, 2008
"I had two problems:
1 - On arrival, I was looking for the BCP parking area. I had booked through BCP, had an internet print-out showing BCP and had been to BCP before. Since you have altered the layout, I drove straight past. Either let people know when booking or make the BCP sign on the gate larger and in the old colours.
2 - I was travelling alone with 3 bags including a heavy golf bag. It was a nuisance to (a) have to get my own bags into the bus, then (b) manipulate them the length of the bus (past other peoples bags) to the luggage racks. If we must get our own bags on board then at least put the luggage racks near the door.
Otherwise reception staff very helpful and friendly."
"The service was generaly good and the car park is only 10 minutes from the terminal with a frequent bus tranfer. My only comment would be that the staff could be a little more friendly."January 17, 2008
"Staff were polite, welcoming and efficient at both the drop-off and collection of our vehicle.
Courtesy coach was immediately available and driver was excellent.
We would not hesitate to recommend this car park to others."