"Hi, On the whole - reasonable but not great. The distance from the airport was a problem. The car check-in and the bus trip from car park to airport were very time-consuming. The return trip and vehicle collection were handled better. Regards, Jon Gathercole."June 1, 2008
"Only had to wait a max 10 minutes for bus both to and from main airport. Dropping of and collecting car was clear and quick. Airparks could however improve bus stop signs (or actual have some!) at the main airport bus stop for the return trip to the car park. However the instructions on the return ticket meant that we were actually waiting in the right place."May 31, 2008
"Very efficient service on entering and leaving the car park. However, I was glad to be one of the first off the very crowded bus as I would imagine a reasonable waiting time."May 29, 2008
"THank you for the excellent service that we received from BCP Car Parking. The staff gave us an excellent service and in great detail to us of where to drop off our car and keys. What to expect on our returm to Gatwick.
The driver of the bus was very pleasant and a careful driver.
The girls/ladies at your reception at 2.15 .am told us excatley where to find our car, as they gave us our keys for our car.We will use your car parks again in the future."
Very good service.
Only comment I can make is that it is quite difficult to open the door to reception with luggage. An automatic door would be a great improvement.
"I was very pleased with the service I received. It was both efficient and prompt. The staff were courteous and did not keep you waiting unnecessarily.
I will be using your service again."
"Delivery and Collection went ok; having to load your luggage on the passenger part of the bus is a problem for me (hauling cases around); the other parking facility at LGW have side loading for cases done by the driver; this will influence my future use.
Unfortunately I had to return early due to the death of my mother and aws very unhappy to learn that they won't consider a partial refund for unused prepaid time; again, would influence my future use"
"The car park was further away from the airport than I expected and the transfer time longer. On my return I had to wait for around half an hour for a bus back to the car park. The staff in the office were friendly and the queue for booking in/out was not bad. The bus drivers were not particularly helpful or friendly"May 20, 2008
"Easy to use. Car drop off and pick up straight forward."May 16, 2008
"Excellent service, leaves you with no worries. You just drop of your car and the rest is done for you, easy pick up to !"May 15, 2008
"Directions to the car park were good, and found it without any difficulty.
check in was quick and easy transfer to the north terminal again was very good.
On return bus was waiting and again very good.
Having used these facilities at Birmingahm ,East Midlands, Leeds, and Manchester i would say your service was obout the quickest and best we have used .
Mabe you could get some of your organisation abilities to rub off on the people who run the airport.........Thankyou."
"ITS WAS VERY WELL RUN VERY POLITE STAFF EASY TO FIND WITH THE DIRECTIONS PROVIDED WOULD HIGHLY RECOMMEND OTHERS TO USE THIS SERVICE"May 11, 2008
"I wasn't impressed. Although the car wasn't damaged or anything like that..the service was unsatisfactory. First, the printed directions do not specify the direction from which the initial turn off the M23 should be viewed. thus we took the first set of dictions, looked for the described sign off the first round-about. Needless to say it was not there. Luckily we knew the area and knew not to take the right hand turn off the round-about, which would have taken us down the 264 to East Grinstead. We figured out the directions must be from the perspective of a south bound traveller and went straight back onto the M23 taking the other stated route. Thank goodness there wqere two of us is all i can say about that. If I'd had to navigate and drive i may well have ended up in Timbuktoo. When we approached the desk on arrival at Airparks, the reservation had not been made correctly. There was no record of it. When presented with printouts of the reservation the desk clerk said there was no reservation number on them and didn't want to allow us to park. When I pointed out the reservation code on the email, they said there must have been a mistake. I insisted several times and then the clerk made a new "walk-in booking" at the price of the online booking. This all took time. We missed one bus destined for the terminal and waited 25-35 minutes ..not 15 as advertised, for a second bus to leave. By this time we were concerned about being allowed to board our flight. In the end, check in at thompsonfly was fairly empty for once and we were okay, but no thanks to Airparks. I would look for an alternative in future."April 30, 2008
"Instructions to find Gatwick Airparks excellent, service was excellent from staff, easy transfer to and from airport. When we noticed a mark on the car this was seen to immediately. Therefore will definately use you again."April 28, 2008
"Very efficient, friendly staff and good value for money service."April 28, 2008
"A long way from the airport buildings but tolerable, Reception ecellent, but £20 in parking cash stolen from my dashboard drawer. They said they would follow up on this but so far I have not had a communication."April 27, 2008
"Everything was well organised and we had a speedy check in and out even at 2 am in the morning excellent. I'd use it again."April 17, 2008
"Prompt service on drop-off & collection at a reasonable price."April 14, 2008
"Best we've evr used. Stress free"April 14, 2008
"Only ten minutes from the airport and good fast transfer.
Arrived and left the keys with reception so we could go straight to the bus stop.
On arrival you collect your keys and they tell you exactly which row it was parked in.
Avoids alot of hassle and is good VFM (Value For Money)"
"It was all delightfully simple. Staff were pleasant, even at 3.30 in the morning! Directions to the site were clear and we never had to wait more than 10 minutes for the bus. Will definitely use the service in the future."April 12, 2008
"Everything went smoothly. The staff were efficient and helpful. I don't have any other comments to make. Perhaps directions to the site from directions other than the motorway (e.g. from the south-west) would be helpful."April 7, 2008
"Service on arrival with parking man excellent .
Service on arrival & departure at check desk excellent
On down side we had to wait on bus longer than expected to get to airport and then because it was further it took longer than I had allowed us time ."
"Arriving was a good experience with a good bus service and counter service.
Sadly on return our car was returned to us damaged, two days later we are still waiting for contact for repairs. The manager did remain to speak with us when we collected the car and was very apologetic."
"Bit of a way from the South terminal, but the shuttle bus service was very regular and quick - even a 1am."March 24, 2008
"Excellent service. Some distance from the terminals but frequent shuttle bus service (every 15 minutes) makes this an easy and efficient choice. I have used this car park before (when it was run by BCP) and will do so again."March 8, 2008
"Overall, I was very pleased with the service.
The only thing I would like is, rather than calling when you arrive, it would be nice to have a timetable of when your buses arrive at the airport (or even text back to say when it will be outside). When it is very cold it is not nice standing outside waiting for the bus (especially with a young child).
"I recently used airparks at gatwick I was impressed by their speed of service on arrival and also getting me to the terminal also the info they gave
On the return journey they were just as efficient"
"Found this service on an internet search and it gave best overall value for money; booking was easy and straightforward and confirmed by email very quickly.
Directions were good and the Car Park found first time.
Easy run to the terminal within 5-6 mins of getting there and pick up was likewise about 6 mins for the return bus to arrive.
Booking out was very quick and easy.
Overall, very nice and easy to use service and I shall no doubt use them again."
"An easy and hassle free experience - the directions to find the car park were accurate and easy to follow. Booking in and parking was straight forward and the transfer bus was on time, taking only about 5-6 minutes to get us to the airport. Security looked good too giving peace of mind while we were away!"February 19, 2008