"After a lenghty wait for our luggage we arrived outside the terminal at midnight we arrived outside the terminal to total confusion. There was nobody to direct us to the correct bus stop and after waiting for the bus were told we were in the wrong place and to go downstairs and wait. My husband phoned the number given to us and a surly person informed us to just get on the blue and white bus! This we did but unfortately this was the wrong blue and white bus and we ended up in the wrong car park. We then had to be taken (by a 52 seater coach with just us on it) back to the south terminal and wait another 15-20 minutes for the correct bus. If there had been a customer service team in situ at the airport this could all have been adverted. This was the first time we had used this service and I can assure you we will never use it again. Your staff could do with a strong training session on customer service both face to face and on the phone."June 5, 2012
"Directions to car park were very clear.
Greeting and instructions on check in also very efficient friendly and helpful
Bus prompt and comfortable - hard to put cases in racking system though and people get in the way - could the driver assist maybe?
Instructions for return very clear
Return journey / bus prompt
Collection of keys very efficient speedy and helpful
All really good thanks"
"Excellent service. When we arrived the coach was waiting. When we got back to the Airport the coach had just left, we waited about 15 mins and no delay in the office either time. A good service."October 6, 2011
"I had a good experience with this car parking service. The car park was very easy to find from M23 junction 10 using the directions provided, and check-in was quick and easy. I wasn't keen on being offered a meet and greet service without first being warned that this would be extra, but I guess that's only to be expected, and there was no probem with refusal. There was a bit of a walk to and from the North Terminal from and to the bus stop, but that's not the fault of Airparks, and the situation may improve. Picking up my car afterwards was also quick and easy."September 26, 2011
"Parking was good, transfer to airport good but bit of a wait to return to carpark. Staff not very friendly, efficient but not very jolly and a bit abrupt. Quite a long way from airport and quite a walk to and from the airport to the bus stop. Probably would not use again."September 13, 2011
"No problems at all with the car park. Gatwick Airport however need to take a step back and look at signage for pedestrians especially inside the terminal building."July 6, 2011
"excellent service to & from airport - staff welcoming & efficient"July 5, 2011
"Pleasant & friendly staff & drivers, no issues on this aspect.
Re North Terminal
Can yourselves & the other off airport operators not "obtain" a bus stop nearer to the terminal entrance? My wife has a mobility problem & though assisitance is supposed to be available it isn't always especially late at night."
"Arriving and dropping off car, bus to airport, all fine. On return, bus from airport to carpark fine. However, on collecting keys I received no instruction on how to find car, then when I asked, got a very patronising brusk eplanation of where my car could be found. Then could not find car because it was not in designated bay (M49) and eventually found my car about 100m away. Will look for parking elsewhere next trip!
P.S. The lady that was so rude and unhelpful was rather large, middle aged with bleached hair. I do not wish this as an insult, only to assist you in recognising a member of your staff who, in my opinion, needs to pay more attention to customer care."
"Having had a terrific experience using airparks last month
I had no worries about using them again
Unfortunately this time their appeared to be fewer personnel to book customers in which meant one bus left while we waited in the queue to be served, leaving us slightly anxious about time.
On our return we were picked up quite quickly from terminal 1 about 5.50 but then toured the airport for 20 minutes round to termal 2 then back to terminal 1 to pick up further passengers before finally returning to the airparks carpark. During this last journey we passed two airparks buses heading to the terminals. This delay made us incur further delays getting around the M25 due to the rush hour traffic, that we stood a good chance of missing by being earlier. Disappointing"
"Very good, easy service."January 24, 2011
"great a1"January 21, 2011
"ok"September 28, 2010
"It was a pleasure to use your service, no hassle, pleasant staff and value for money"March 24, 2010
"well over the xmas period there were many delays and your company refunded me my money on the first time my flight was cancelled, but on the second time i was told by purple parking that there was no refunds now and i would have to go back to airparks, who then said it was not there problem but purple parking, so i will not be using purple parking again,"January 11, 2010
"Very efficient service, quick transfer to and from airport.
Good value for money and would definitely use them again."
"I felt that this was a very good service, apart from the fact that my car was very dirty when I picked it up, while it was clean when I left it wiht you. I understand that you do valet service, but i would think that you would return the car in the same order as it was left with you."October 4, 2009
"Very good service - no problems - have used your service many times, will do so again"September 29, 2009
"Dropping off process ok, but up to 20 minute wait for bus. Collection slow, we arrived at collection point at 5.40pm and it took 45 minutes to get back to Airparks. When we arrived home, we noticed some damage to our car. Not a good experience overall."June 1, 2009
"Booking was easy and straightforward. Location of Airparks Gatwick was also conveniently a short distance from the airport. Service more importantly was professional and friendly.
Lastly, we found the price paid for 3 weeks to be very reasonable.
Will definitely use Airparks Gatwick in the future."
"Very good indeed, all went very smoothly.
need a car park for a week in May, so will come back and compare, and maybe these guys will come out top on price again !!"
"Overall the service was very good. Check in/out was fast, and bus service quite quick. The only negative was where to pick up the return bus. A basic map showing the pick up point would have been a great help."March 30, 2009
"At 4 o'clock in the morning we set off to find the car park - the Satnav did not recognise the postcode, so proved to be useless. We found Charlwood Road, however, and spent over an hour travelling back and forth to Charlwood and back without ever finding the car park. In the end we dropped the car into the short stay car park at Gatwick and sent a text to a son to collect it from there a.s.a.p. So not a happy experience. Looking at the map since we returned we found that we were in the wrong Charlwood Road. Our fault really for depending on the Satnav and not looking things up more carefully before setting out.
"the service was excellent and very professional (credit to the team)
I will recommend it to anyone"
"Very good check in experience.
The bus back from Gatwick was overfull and very claustrophobic, there idd not appear to be any air conditioning and the experince was not pleasant.
The check in/out staff were fantastic and the carpark was very easy to find."
"Outbound Fri afternoon okay - quick reception and quick move to termional. Return at 2000hrs Sunday - waiting lot longer than stated time for colection. Not thorughly impressed. Would be helpful to know where in the row vehicle was aprked - lighting not the best and wandering in dark nad rain not a lot of fun - especialy when you go the wrong way to start...."November 3, 2008
"I used Purple Parking, (actually called AirParks) rather than Copthall which I used last time, because I knew I might have to cancel at the last minute, and Copthall's cancellation charge of 100% was excessive. Airparks charge 25%, which I still think is too much.
I was surprised that prices had risen since the summer, when I was quoted £45. I thought prices were lower in low-season, but the cheapest I found was £61 for 10 days. I couldn't book in advance in the summer, because of the uncertainty of my trip.
But the service was efficient, there's not a lot that can go wrong really, I do think all their charges are far too high."
"Good service going out for our mid afternoon flight. Coming home this morning we had to wait what seemed like a long time for the coach to arrive at Gatwick Arrivals to take us to the car park. It was 2.00 a.m. and we and everyone else who was waiting were absolutely freezing!! We just about managed to get on the coach as there were so many people waiting. Think the service would be improved if there was a lot shorter wait for the coach."October 3, 2008
"Instructions to find the car park were excellent. However on returning it wasn't so clear as we ended in the wrong carpark and had to return to the terminal."September 26, 2008
"Never used airport parking of any kind before, so wasn't sure what to expect - but Airparks were spot on, quick to check in, buses were regular and it was quick to check out!
will be using them again next year!"