"While I was able to dismiss the attitude of the man at check in, which was really not the best, but we all have bad days, the customer service received yesterday at Gatwick Purple Parking was downright rude and confrontational. My friend phoned from the airport to double check where exactly to meet the bus for transfer (we didn't want to walk unnecessarily as I had injured my knee on our holiday). The middle aged lady who replied to the phone call had a very unfortunate telephone manner and literally chastised us for phoning and slammed the phone down after giving very brief and non detailed directions. On arrival at the parking office it was clear which lady had been on the telephone to us and we did say we found her manner quite rude and abrupt. To which she became very confrontational and told me that " if we called her rude, what did we expect, it would make her rude?!". I tried to diffuse the situation as we just wanted our car, sadly as I walked out of the office, she very loudly started to berate us to a colleague. I turned around and suggested that those sort of comments would be better kept until your customer had actually left the office. Will never use this business again."January 25, 2016
"I will only write a review if I believe the service goes beyond what you expect & pay for. I used Purple Parking for a 2 day business trip this week. The bus service was spot-on and the check-in and out service was very speedy. Having returned, near midnight, & minus 2 degrees my car was sitting awaiting my collection covered in frost, so it had been there for a little while. When I tried to start the car I found that for some reason the battery had rundown. Not knowing quite what to do, I returned to the booking office and was told "nothing to worry about", their man would be with me in moments to jumpstart the car. And true to their word, he was! It took 1 minute to get to me, another minute to jumper the car and I was on my way. I doubt that other car parks at Gatwick could match that. Purple Parking will be my first choice for the future parking, it may be off site but don't think that is an issue, it's not any longer that the long term facility. Well done the lads at Gatwick."January 21, 2016
"Excellent choice of parking options & prices - will definitely use again."January 12, 2016
"I made a mistake with my booking and called up within 2 minutes of sending my payment. The lady on the end of the phone and her "supervisors" were very rude with clearly no customer service training. They offered me no solution to my mistake and just kept saying that there was nothing they could do, despite my offer to pay extra to change my booking. My elderly father spoke to them and they were also very rude to him the day before his major operation causing unnecessary stress.
Disgusting customer service, a very uneducated and greedy service. Would not recommend this service to anyone!"
"Most Helpful Staff, the best!"December 30, 2015
"An excellent service with friendly, helpful staff"December 27, 2015
"Great service . There was a bus waiting at the drop off . Only had to wait about 3 minutes foe the bus on return. will definitely use them again"December 13, 2015
"I discovered , too late to ask for having my money back , that the parking was not within the airport site then it takes 30 to 45 minutes to check in and you have to leave your key which means that you can't leave anything in your car . Conclusion l pay for the long stay parking , witch cost only 4£ more, and did not use the purple park."December 13, 2015
"Not quite as slick as Purple parking at Heathrow, but fine all the same. Parking to terminal was about 45 mins, quicker on the return."November 5, 2015
"Check in & check out were excellent. Very quick. We sat in the bus for some time before going to the airport & this resulted in the bus being uncomfortably crowded. Much the same returning."November 5, 2015
"A very good service."October 31, 2015
"I would use purple parking again. They were good on price. It was further from Gatwick than we thought but the buses were frequent."October 15, 2015
"Smooth & efficient service."September 25, 2015
"Purple Parking were there when we arrived to great us and pick up the car and were there to bring back the car when we returned despite a 3 hours delay meaning we retuned at 2.30am in the early hours in the morning. The time taken was a couple of minutes to check the car and mileage on each occasion. It was a relief given the delays in the journey to be met with a smile and our car.
The experience started when I mistakenly booked a car park from them rather than meet and great the night before our 6.30am departure. They understood my mistake and amended the booking (and cost naturally) to a meet and greet booking.
I have used purple parking on a number of occasions and enjoy the service they offer."
"Very pleased. What to do upon arrival was a bit unclear, but i think that was just a new member of staff. On return the bus service was good even at 1230am and collection was very organised. My car battery had gone flat that morning and they warned me about it and offered assistance. Would definitely use again for long term parking."August 9, 2015
"As usual a swift and pain free experience. Would highly recommend them."August 2, 2015
"great service would recomend to friends"July 3, 2015
"Excellent service. Will use again"May 24, 2015
"very well organized"April 30, 2015
"I Used Gatwick airport purple parking for the first time absolutely no problems I will quite happily use it again no problems whatsoever"April 7, 2015
"Could not be happier with the service! Have used purple parking twice now and been really pleased both times. Unfortunately our flight was cancelled this time meaning we had to fly back to a different airport, all the staff were really understanding and accommodating about picking up the car and made what could have been a really expensive stressful situation a lot easier! All if this for an extremely competitive price too!"March 16, 2015
"Quick and easy. Staff both at the car park and on transfer bus were helpful and friendly."March 3, 2015
"All good, does what it says on the box..."February 21, 2015
"This was the third time we have used Purple Parking, once at Heathrow and twice at Gatwick. We found the service very good indeed. Staff always friendly and the price of the parking very competitive."January 14, 2015
"A bit difficult to find but the service was no better or worse than we have experienced with other such companies except the price was better."December 1, 2014
"Very easy, low price service"November 17, 2014
"A good service leaving the car and booking in for a valet while the car was left was straight forward, the return journey was a bit of a wait at the airport but one on the the return bus was quick return to the car. The car was parked close by when we arrived so was straightforward to load cases, the valet that was done looked good on the outside but there was a few marks inside and was still grasy in places."June 17, 2014
"We were happy with the service at airparks Gatwick. We booked online through your website, obviously, and left the car there for 2 weeks. Everything went reasonably smoothly. We found the car park easily. There are people waiting to direct you into a parking spot. You take your luggage out, leave the key in the ignition, you go to the office, a member of staff parks your car elsewhere. In the office they have your details on their computer system, they ask a few questions and give you a card which you will need to claim your car when you return. Coach transfer from the car park to the airport was fine for us although some people had to stand. The minor issues were that it wasn't obvious where we were to wait for the coach when we came out of the office but that may only have been because it was dark and we didn't see signs. Also finding the car within the many rows of cars when we returned was slightly difficult although the sections are identified by letter. Again maybe it seemed worse because it was dark, cold and the car was frosted when we finally found it. All in all it was very good and good value for money. I don't have anything to compare it with never having used such a facility before."January 8, 2014
"It was a good experience and I will surely use it again. Quick and efficient service."December 28, 2013