"The Car Park was easy to find and I drove in without difficulty. The staff inside the office were offhand, a little rude, and more interested in talking to their colleagues than serving their customers. I was also surprised that once I had checked in, I had to return to the car to leave the keys in it, whilst leaving my luggage - I have never had to do this at any other airport parking and was not happy about having to do it here.
After that, things improved. The driver was friendly and helpful, although I believe the transfer time was a little longer than advertised. On the return journey, the bus arrived promptly and my car was waiting for me."
"The arrangements for dropping the car and picking it up as well as the courtesy coach are good.
It would be nice if the company can provide an optional hand wash service at extra cost just before handing the cars back"
"The service was nice. The couch drivers were very helpful and kind."May 20, 2007
"Very good instructions to find this car park which is within a convenient distance of Gatwick. The car was checked in very quickly and the transfer bus was waiting. Unlike some, it was a huge bus and they run frequently so there was no nail biting about getting to the terminal on time.
It was easy to let them know when we'd arrived back, just by calling to leave a short message. I made a mistake with our return date and turned up a day after I'd booked, still they were very nice about it and the extra charge was small.
I'd definitely use Q again as they were the best priced and easy to use."
"Although the directions appeared complicated they were actually easy to follow. Reception was extremely efficient and the coach left fairly quickly. On our return followed instructions regarding contacting BCP reception. On exiting the airport disappointed to wait twenty minutes for the coach but the service on return was good."May 18, 2007
"Excellent experience. We have used other off-airport car parks and had long waits on arrival back at the airport but this was painless. Maybe we were lucky but there was a bus there when we arrived, and our car was ready for us. The whole process was quick, efficient and easy."May 18, 2007
"Just returned from a trip to Tunisia and Q-Park certainly made parking at Gatwick a really easy thing to do. Everything went according to plan and as per their detailed instructions and they helped get our holiday both off to a great start and end without any trauma.
I would certainly use your company again and would have absolutely no hesitation in recomending you to friends and family.
"I must say, i thought this carpark was excellent value for money, the staff were very nice and polite, and everything ran very smoothly to getting us to the airport and picking us up. On our arrival in the UK the coach came within seconds to pick us up. The coaches are very comfortable and warm as well. I would definatley use this car park again and would recommend to anyone else!"May 18, 2007
"well worth using this service too achive a very good price for airport parking"May 17, 2007
"E-mail is the most immediate and usually up-to-date communication tool. Why then did your confrimation e-mail give me the wrong number to call upon my return?
After a long tiring journey, that was the last thing I wanted. Other than that you did everything you said you would."
"Very good directions, therefore no problem finding it. Quick and easy drop off and very prompt transfer to the airport. Only a short wait on our return and quick and efficient retrieval of our car - all in all a very good service and I would use it again."May 12, 2007
"Good service reasonable priced and very close to the airport"May 12, 2007
"Close, Frequent,Comfortable. Worth the price"May 12, 2007
"Found the service to be very quick and reliable. Also found prices to be very competitive. Will use the service again in the future."May 12, 2007
"Excellent service, pick up speedy, pleasant staff & reception efficient"May 12, 2007
"So easy and exactly as advertised"May 11, 2007
"good service very easy will use again"May 11, 2007
"Very well organised."May 10, 2007
"Everything went very smoothly with very little time spent queuing at the car park reception. But there did seem to be a very long wait for the return bus (when I eventually found out where to wait for it) at the airport itself. It would be useful to print on the ticket you give your customers where the return bus does go from!"May 10, 2007
"We were impressed with the efficient organisation and operation of the parking and pick up service. We would definitely use again. The only (slight) drawback was the distance from the airport, and although the instructions were quite clear we still nearly missed the turn off."May 9, 2007
"this car park is good and the pick up or back to airport is easy."May 9, 2007
"Excellent service, friendly enviroment. Well done."May 9, 2007
"Decent. I wouldn't rave about the service, not because it wasn't professional, it just isn't as fast as everyone here says. When you stack up all the queue times you'd better plan on a half an hour from when you pull into the lot until you hit the teminal."May 9, 2007
"I had printed off the details of my confirmation for the journey and more importantly for the directions. Initally our journey was progressing very well and then we became unsure if we were going in the right direction. After stopping several people for advice we found the car park. On arrival the staff was very friendly we shared out experience and they advised that BCP were unable to display any signs or directions markings for customers, which was such a shame. Thankfully we had planned our journey to take into any account of delays.
On our return journey, we were picked up promptly from Gatwick North terminal and the coach was empty. The driver was extremely friendly and we had a pleasant journey back to the car park to collect our car."
"Excellent service! I would not hesitate to use this facility again. Prompt, efficient service (even at 3am!) which ran faultlessly on the ocassion we used it. Obvioulsy it could be a bit cheaper but I don't feel it's an overinflated price."May 8, 2007
"Nothing but praise - very efficient in all areas. Well done!"May 8, 2007
"The only problem encountered was the lack of signposting to the carpark. Possibly the written directions could be improved and a downloadable map."May 6, 2007
"very pleased with the service you have given to us many thanks"May 5, 2007
"Excellent service - Staff polite and friendly and very informative when asked questions that they have no doubt heard countless times before!
I normally use taxis to other more nearby airports but travel to Gatwick costs were prohibitive so this is the first time I have used a service such as this. It was the cheapest quoted so I was a bit worried after reading the horror stories. I need not have had any concern - my vehicle had travelled about 1/4 mile during my absence! Thanks - I will definitely use BCP again."
"The service was friendly quick and slick both parking up and collecting from the park. The coach driver on the return leg was very helpful about the best route to take from the car park to get on the M23 and that helped me enormously. The cost was acceptable but one really good aspect of the information about Q-park BCP Gatwick is that the coaches run to both terminals - I noticed on your online site that some only run to the South - I will use Parking Shop again"May 5, 2007