"Thank you!"June 1, 2007
"A little further out than some of the others but a very painless check-in & an even better check-out at great value!
"First, you asked me to leave my keys in the car on arrival and the car open. I would have much preferred it if you had kept them behind the desk until needed and then I could have left the car locked. There are things inside which I did not wish to leave out in the open. Other customers of yours were passing continually.
Second, why don't you look at my flight numbers (which you ask for) then get the car ready when needed on return, without me having to ring you? It is totally unnecessary to ask customers to make that call - after a long trip it is the last thing you need.
Finally, on return I couldn't find the bus. I went up and down levels, and had to ask several people (most of whom told me the wrong place, though they worked at the airport) before I located it. There were no signs at all. With a heavy case and again after a tiring trip this was very unpleasant.
I would not use this service again unless it changes dramatically."
"Excellent fast and efficient. To be commended and recommended"June 1, 2007
"Drop off was easy and we were on our way very quickly - however we had wanted to get the car valeted whilst away and were disappointed to be told that there no slots available: perhaps this should be part of the booking process.
On return we were not picked up as quickly as we had been previously - we waited for 25 minutes. I do not like leaving messages on answer phones and the 'phone at the pick up point switched automatically to a pre recorded message saying that the office woukld be open at 0900 - not waht you want to hear at 0630!!
Key pick up was quick and we were able to find our car easily
Howver we discovered that our car had been damaged (looked like a troley had run into the back of our car). This was handeled very well by the duty manager - although we await the final outcome.
Otherwise a simple process that went reasonably smoothly"
"Great - quick to process car in spite of the numbers of people and picked up at the airport in ten minutes."May 31, 2007
Dropped the car off, handed in the keys and pick up receipt, then into the bus to go to the terminal. Ditto on return trip. Bus drops you off at park, hand in the reciept and receive keys, and pick up car. Very slick and efficient system.
Only downside is that park is 10 minute drive to terminals, so this may be an issue if time is tight.
But an extra bonus was the amusing driver on the return trip - just what you need to lift your spirits after a tiring flight!"
"Easy to find. Helpful staff came straight to the car when entering the carpark to give instructions on what to do. Regular shuttles to and from the airport - did not wait more than 10 minutes. Would definitely use again."May 30, 2007
"Quick and friendly service."May 30, 2007
"Reliable, friendly and very efficient service. Have used many times and always consistent. Fist face you meet back from holiday and always friendly, which helps!"May 29, 2007
"The timing of the buses to and from the airport worked well for us and so there was no delay. The return bus driver was slightly curt loading the cases on to the bus - one case was effectively thrown in to the hold - thankfully not the one that contained any breakable items!
Reception staff were very efficient and my car was ready at the park on arrival after the holiday."
"Excellent service with no problems"May 29, 2007
"excellent service - no complaints - we travelled very early morning out and returned very late evening - faultless in both cases"May 29, 2007
"Very good instructions on how to get there,quick transfer to airport. would use BCP again"May 29, 2007
"No problems the driver even unloaded the cases
coaches were on time a little way from the airport though"
"The service offered was efficient & cuteous. I would definitely use again."May 28, 2007
"Hassle free both dropping off the car and collecting.
Even though the coach returning from the airport was full it only took 2 minutes to collect my keys."
"My friend and I used your carpark three weeks ago. We found it quite easy to get to, and the service given when we arrived was second to none. The people were polite and everything was effortless. Well done, we will certainly use you again."May 27, 2007
"Great, slick service and both Jenny and I were well impressed.
The only other comment would be, perhaps greater clarity in the directions from the M23, as we did get lost on the way."
"An excellent service at an axcellent price."May 27, 2007
"The only thing I would say is to mention to customers that they should call you when clearing customs, i know the ticket mentions this but you don't look at the ticket until you are out of the airport, our fault anyway but other than that perfect and coach was luxurious for such a short jounrney."May 24, 2007
"We have always been very happy with the service offered by BCP. The service is efficent and slick and we are always collected speedily on our return. Even with the ongoing works at the moment, the organisation when you arrive with your car is very professional. Well done and keep up the good work."May 24, 2007
"This is the second time we have used this car park in the last two years and I can't fault them for their speed and helpfulness of staff on arrival and there speed and efficiency on our return. It makes the whole travelling experience so much more tolerable.
"Simple and easy to use website, clear and easy details which takes all the stress out of one aspect of your holiday travel.
All you need to do is read and follow the instructions of how to get there and what to do on return. Keep the confirmation slip handy for courtesy coach pick up is the only extra piece of advice!
Definitely will use again."
"exelent service,I just found it a little difficult to find the correct pick up stop but just caught the bus,thanks.
"Clear and easy to follow instructions of how to get to the site. Parking system works well with quick transfers to the airport. Friendly and efficient coach driver."May 22, 2007
"I liked using this car park. Prices are affordable and I didn't experience any problems with the service."May 22, 2007
"I have used this car park on many occasions and have always found the system, the staff and the facilities to be first class. I will continue to come back every time I fly from Gatwick."May 22, 2007
"Fast and efficient service by very courteous staff"May 21, 2007
"Couldn't have been easier or more convenient. Directions were spot on and easy to follow. Service was swift and efficient with minimum delay."May 21, 2007