"We picked the BCP car park as it was the cheapest that came out of your comparison website. It was only just the cheapest, however, by a few pounds for a week's usage.
Our overall opinion was not a good one.
First of all, on arrival, we were told to park the car in a temporary holding area whose bays were so closely packed that it was almost impossible for us to get out of the car without damaging the cars next to us. I have never been in a parking space that gave so little room. My car is of average width, so it was not due to that, and the cars on either side were not large either. As some people are not as careful as us, I was surprised not to see a dent in the side of one door on our return due to an opened door scraping ours for the passengers to get out.
The car is not left here, but moved to ts 'permanent' place at a later date by one of their attendents.
Getting into the coach that takes us to the airport saw our luggage thrown around without any regard and dumped at a bad angle - however, this will be done in the airport anyway. I actually went to our luggage and rearranged it in the coach's 'boot' myself.
On our return, we are told to phone BCP. We get an automated response to leave our name, registration and terminal. Shortly afterwards the coach from BCP arrived at the bus stop, but there was another coach from another company currently occupying the space, loading its passengers. We expected that the BCP coach would wait until it had left and then move up to the stop itself. The driver had not left the coach, but had stood up from his seat. 20 seconds later, he returned to his seat. As a precaution, we started to gather our luggage together and started walking towards the coach. As we did so, the driver just started up the coach and left (with an empty coach) leaving us high and dry at 12:15 at night with 2 very tired kids. We phoned again, but had to wait for a further 20 minutes before another coach arrived (with a different driver that was helpful).
I complained at the desk when I picked up the car keys, but they clearly could not care less. We were just told that the coaches leave every 15 minutes. If that is the case, why did ours only stay for 20 seconds and not pick us up even though we were waiting at the allocated bus stop.
We were most definitely not impressed and will not be using them again. With the exception of the second coach driver, everyone we had dealing with showed no sense of caring for their customers.
I have used a number of car parks (usually at Stansted) and have never had a problem. This will definitely go down as the worst car park I have ever used."
"Well run professional parking,good experience from booking , arrival and collection. Will use again.
"No problem at all with this car park. Drop car at entrance for staff to park, courteous and prompt attention by reception staff, coach on hand to provide transport to airport (10 mins away). Return fine, coach arrived as we arrived at stop, retrieved car, same courteous treatment. Car park is fully tarmaced and bays are all painted."June 19, 2007
"Very efficient, but could make instructions about where to catch coach for return to car park after holiday clearer."June 19, 2007
"Car park was well placed for North terminal. Efficient service desk. Buses are every 15 mins which seems infrequent when you are waiting, but probably as good as any other service."June 18, 2007
"All parts of the service we received were great. The only thing that could have been better was the telephone umber we had been sent had been changed and the voice mail giving the new number spoke too quickly so we ended up making three phone calls instead of one.
Also dissapointed that there was no cover on the week-end when we wanted to change vehicle reistration details. We emailed the request but as yet have not received the o.k."
"Quick and efficient transfer to airport. Very satisfied"June 16, 2007
"Everything was very satisfactory, thank you."June 15, 2007
"Very efficient service, rapid pick up on return. Big plus is that there's always a seat on the coach and the coach driver loads your suitcases for you. You don't have to hump your case onto a rack or, worse still, hang onto it whilst standing because the bus is too crowded.
Not very far from the airport but a bit of a convoluted journey to get to the car park, however the directions were very good and I had no trouble finding it.
Very competitive price. I will definitely use them again."
"The staff were friendly and helpful. As soon as we had booked in the coach was ready to take us on the short drive to the airport. We were given a card with a number to ring as soon as we arrived back which was asked me to leave a message that we had arrived and car reg etc. The directions to the courtesy coach stop were straightforward and we only waited 10 mins or so for the coach to arrive to take us to our car."June 15, 2007
"We was pleased with the efficient service provided. Arrived at 3.50 a.m parked the car,boarded the coach and was in the airport just after 4.00 am. Pretty much the same on the return journey,left a message on their automated sevice to let them know we had landed ,caught the coach across the road from the airport.When we arrived the car was there waiting in the parking bay ready to go. Overall a decent service. I would use this service again."June 14, 2007
"slick operation"June 14, 2007
"The service was quick , everyone was very helpful, friendly and it was a hassle free service. We would definitely use this parking place for future holidays and recommend to others"June 14, 2007
"good booking - no problems - relatively comparable price with other car parks
no problems with arrival or return
coach pick up from terminal was fine"
"was very impressed spent minimum time dropping and waiting for coach to transfer us to Gatwick
and vice versa overall much better than expected
certianly use the service given choice"
"We found the service from BCP prompt and very friendly - even at 3am! I couldn't fault them."June 11, 2007
"I found the staff very helpful and friendly.
The location of the car park was excellent.
We will be booking through Q-park BCP again for our holiday in September.
Definitely value for money!
"The drop-off and pick-up process was very quick and efficient: the facility to dial up and report that you have landed ensures that your car is at the reception point when you get back to the car park. Coaches to and from the terminal are very regular, so I didn’t have to wait for more than ten minutes on both occasions. One down-side though: my car must have been parked under some trees while I was away – It was absolutely filthy when I returned!"June 11, 2007
"Excellent service from a very efficient operation. All staff were polite and helpful. The parking and transfer service, both outbound and inbound, was carried out in an easy and smooth manner.
The best long term car parking I have experienced in many years of international travel"
""I've now used Q-Park BCP twice and on both occasions have noted both well organised and friendly staff, transfer to the airport was effortless and price most reasonable, I will be more than happy to return on my next trip, excellent""June 11, 2007
"First class service. Well located. Easy to follow directions, quick turn round from parking to airport. One very minor niggle, on the return, how about giving the coach / bus stop number where you meet the transport back to the parking area."June 10, 2007
"Very convenient way of parking. Quick and easy to use. Pity we have to endure all the hassle in the airport after the easy bit with you."June 9, 2007
"Generally the parking experience was very good - my only criticism would be the distance you are away from the South terminal, especially with a stop off at the North Terminal on route"June 8, 2007
"Brilliant service ! Drivers were polite, friendly and efficient. Buses ran regularly - only had to wait a few minutes. Directions to car park and how to use the service when we returned were all clear and simple to follow - even after a 4 hour flight with 3 kids !
Will recommend to friends and will definately use again !
"Excellent value, professionally run, very helpful.Only problem was I didn't read the ticket properly and took time to find the pick up point."June 7, 2007
"The arrival process was efficient - our car was expected all paperwork was prepared and ready. The transfer to the airport was within 15 mins.
Upon our return, the purpose of phoning the number provided on the card was not clear as this went straight through to BT call minder and the message I left did not seem to have been picked up by the time we reached the car park. Even so, the car was ready for our collection."
"Excellent! I have never used a parking service like this before, i normaly get dropped off but that was not an option this time. I thought the information & directions provided were excellent. I waited no longer than 5 mins for a coach in either direction and my car was waiting for me when i arrived back at the car park! I will definately use them again."June 6, 2007
"having just used Q-park BCP i was extremely impressed by the efficiency of their service with no hold ups in or outbound.A pleasure to use and would definately use BCP next time i fly from Gatwick"June 5, 2007
"Very efficient parking facilities. The coach trip too and from the airport was prompt with zero delay and couldn't have been better for me and my family. I was left with the distinct impression that my car was left in good and very safe hands. Thank you again."June 4, 2007
"very good service - easy to find and transfers to and from the airport very good and regular. will definately use your services in the future."June 4, 2007