"EXCELLENT - First time we've used this car park and it was really easy to find (directions were spot on). Staff were really helpful and friendly and the whole system was so easy. The drivers were very polite and the luggage was put on and taken off the transport for us. I would highly recommend this car parking service and would certainly use it again."September 1, 2007
"A very useful service and will use in the future. The only comment was the process of calling the office as we pass through the customs check. We did this only to watch the BCP bus pull away as we came out of the terminal. We had approx. 20min. wait for the next bus, which seemed a bit longer when watching other services return twice during the wait."September 1, 2007
"The booking and car check-in and pick-up process were fine.
The directions to find the car park, and the total lack of signage on the route were less than satisfactory."
"We have used this car park before (2years ago) and were pleased with the way things went. The modernisation of the reception area has been well considered and works well. One slight concern is that we were told our car was in row 3 but infact it was in row 4 which caused a momments concern when we couldn't see it! Other than that no problems and we would use BCP again."August 31, 2007
"We were pleasantly surprised to find the experience quick and easy.
The carpark was easy to find with the directions given when booking.
It was easy to book the car in, the bus was there waiting to take us to the airport and picking the car up at the end was just as easy. No hassle, no fuss, defininely better than getting a taxi!!"
"Would have struggled to locate site without satnav.
On arrival back at Gatwick used phonecall as prescribed, then wondered whether I'd listened to all of the message.
On reaching the busstop one transfer coach was moving off. I waved to the driver who shook his head and carried on. Consequently I was 1.5 hours from disembarking to car. I would park on the airport in future."
"directions supplied prior to arrival for Q park were easy to follow, on arrival we checked in, staff were very helpful and friendly even though it was 4am! bus was waiting and whisked us to airport in no time at all. on arrival back in UK telephoned Q park bus was waiting for us, checked in at reception again very friendly, got our keys and were away home. definately would use Q park again, very efficient."August 29, 2007
"You did as it said on the box. Bus was on time the staff helpful. Would like the same at lower cost."August 29, 2007
"very good ,helpfull and friendly staff ,all taken care of"August 29, 2007
"Easy to register and good connections to the airport, felt a bit confused on return as pick up area not clearly marked, buit it was late."August 29, 2007
"Found BCP very efficient, quick and easy to find and use.
Have used BCP on a number of occasions and they have improved their services each time. Many thanks."
"BCP was efficient and secure. Handing over the keys to have the car taken to its parking space left us able to simply catch the bus to the airport for an early morning check-in, and ,equally, returning late at night, the car was parked ready for collection about 50 metres from where we got off the bustto retrive the car keys. A very good experience."August 28, 2007
"As a first-time user I was a little apprehensive but it was clear from the professional reception on arrival that I needn't have worried. The shuttle both ways was excellent and very prompt. Q-Park has set a very high benchmark and I sincerely hope future service quality continues to match this first experience."August 28, 2007
"the service on contact and parking was excellent. the drivers were most helpful and stowed the bags with out any prompting on and off the bus both directions. The only down side was the pick up the location of the isles and the fact the ticket is needed to exit would have been helpful information to have been passed on to me. I had to ask where the isle number is and di dnot know until I got to the exit the ticket I was handed and stowed in the back of the car with the bags was needed to leave."August 27, 2007
"Booking on line was easy.
The directions were excellent
Transfer to the airport was almost immediate.
We waited only 5 minutes for the transfer back to our car.
I was happy that our car was safe and secure while we were away and the whole experience was stress free."
"I was pleased with the service we received, my only comment would be that on arrival I rang to confirm that we had landed, however once clear of the terminal we waited 20 minutes before the coach arrived. This was not a problem although I did try to ring to confirm that you had received my first call. There was no option to speak to anyone. I feel a positive form of confirmation that the message had been received and was being acted upon would enhance your service."August 25, 2007
"Very good service. We only had to wait 10 mins for the bus from the parking area to the terminal on our way out and a bus was waiting when we returned.
The parking area has toilets and a waiting area, which are great when travelling with a family.
We will use it again.
"Hello,the service was excellent with no delays while waiting for transfers to and from the airport.The staff were pleasant and the price was by far the cheapest I could find on line.I would definitely recommend the service to my friends.Thanks,Martin Hughes."August 23, 2007
"The service was fast and easy to use. Good transport to the terminal.
The directions to reach the car park were not clear and we had several attempts before we found the correct road, which was quite stressful."
"Good check-in service. Gate attendant was very helpful. Arrivals procedure worked very well - very slick service."August 21, 2007
"Fast and efficient service. Only waited about 5 minutes for the return journey. Used twice in the last two months."August 21, 2007
"Very good - Not quite as close as some of the others though but very proffessional - Would certainly use again"August 20, 2007
"It seemed a little odd driving almost into the airport, then doubling back and driving a mile or so away from it to the BCP compound, but once over that the service was excellent. no looking for a space - just park outside the office, hand over your keys and let BCP do the rest. Easy. Coach ride there was quick and, coming back, we literally walked out of the terminal as a BCP coach pulled up. Within a few minutes we were reunited with our car and driving home. Again, easy. Meet and greet may have the edge on service but BCP is quietly efficient and cheaper!"August 20, 2007
"Unfortunately I broke down on the way to the airport, so did not use the booking I made."August 19, 2007
"We found the service provided by Q-Park BCP to be friendly very effecient and extremely competative. We felt our holiday had really begun when we first arrived. Their coach drivers were more than happy to help with our baggage both on and off the coach. Well done first class!"August 18, 2007
"Excellent experience. Fast frendly staff and good coach service to terminal. Will recomend to all. Thanks very much."August 18, 2007
"Upon arrival I presented my booking form and was greeted by my name as they were expecting me. My booking was made on-line via your link. I revived confirmation via e-mail and printed the receipt as instructed. Directions followed via e-mail which were exact and precise. I was guided in to the arrival area where you can unload the vehicle and family safely. A coach was standing by with driver who loaded our suitcases into the vehicle and we boarded. The trip was 10 minutes from the parking area to the terminal, our cases were removed and plenty of trolleys were available. On return we only had to wait a few minutes for a courtesy coach. When we reached the car park I was told exactly where my car was without any problem at all."August 17, 2007
"Excellent service"August 15, 2007
"very impressed with the way car park was run very efficient would definatly use again and recommend to others"August 13, 2007
"Very friendly and efficient service and will be recommending when appropriate."August 13, 2007