"On arrival the staff were very friendly and the bus to the airport was there to board.On return we only had minutes to wait for the bus and was taken to the car park without any hassle"November 3, 2007
"I would and have recommended BCP car parking to friends and work collegues. I found the service excellent and staff very friendly.
The only fault I found was the directions as I had trouble finding the place. Apart from that excellent and really good value for money.
I will certainly use it again when travelling from Gatwick
"Our experiance with BCP was excellent. They are very efficient in getting us to the airport, and then getting us back to our car.
"I would use the BCP Car park again in the future even though I returned from holiday only yesterday to find that one of your colleagues had an accident in my car which has lead to the right front wing being damaged. I now have to go through the procedure of having two estimates done and then send them off and you will be paying for the damage. Obviously not a nice ending to my six week holiday."October 31, 2007
"Car park was a long way from the airport, directions unclear, badly signposted , difficult to find. I got lost in the dark. It took 40 minutes from leaving my car to getting to south terminal. I nearly missed the flight.
It took 35 minutes to get back from the airport bus stop to the car park. Its just not true to say the car park is 10 minutes away - because its not.
Car drop off and retrieval was efficient."
"The parking was great which is more than can be said for whoever wrote the directions! The transfer from car park to airport was quick with regular buses to the terminal. Would use again."October 31, 2007
"Fair.. the journey back from Gatwick took about 25 mins A long queue for the bus which then went first to Gatwick South before the car park"October 30, 2007
"Booking was made very easy and efficiently online, no hassles. Directions to car parking very good easily found. Check in friendly, efficient and very easy. Good bus service to terminal. Car pick up friendly, efficient and easy."October 30, 2007
"Excellent in all respects."October 30, 2007
"Car park fine. They had no record of booking however and this caused delay on departure."October 30, 2007
"I found the booking process very straightforward and not time consuming. The directions to the car park, provided with the booking confirmation were comprehensive, although we nearly made a mistake picking up the final pair of roundabouts. Information showing the places on the road direction signs may have helped. we were arriving at 6.30 in the morning and if there had only been the driver this may have been missed.
The booking in procedure was painless, our instructions for the return clear and we were on the coach to the terminal within 5 minutes.
On our return although we did not ring through until we had cleared Customs the keys were waiting and the car easily found within 100 yards of the BCP building.
the whole experience was easy, straightforward and most pleasing."
"Definitely the best airport car park I have ever used and would certainly recommend it and of course use it again. Buses to the terminals were frequent, clean and had plenty of room for lots of luggage. Drivers were friendly and helpful and staff at the car park were too."October 29, 2007
"Directions poor and we got lost at 5.00am. Tried to phone for help and got answer machine message saying they were closed. Had to ask 3 locals for alternative directions. should be made clearer that you need to go back down the opposite carriageway as we saw the name of the road and ended up in holiday parking.
very satisfied with the rest of the service once we had arrived."
"Parking at Q-Park BCP was very straightforward and efficient. Directions to the site were necessary but clear to follow. The staff were friendly and helpful and the car was absolutely fine.
There was a bit of a wait for the bus at Gatwick airport but not enough to complain about."
"Very efficient, no waiting for buses, car ready when we returned.
Having used the car park before I noticed that passengers are now having to bring their luggage on board. This must be difficult for elderly people and passengers with children. it also means fewer seats which must mean more buses and journeys in busier times."
"BCP seem to have been taken over by Q-Park and changes have not been for the better. Gone are the comfortable transfer buses to be replaced with rough , noisy vehicles with few seats and poor luggage storage racks - suitcases on the bottom slid into the aisle on corners, blocking it. Also passengers now have to lug their own bags on and off, whereas in the past the driver loaded/unloaded from pavement to luggage compartment.
Cost for 1 weeks parking was not far short of the cost of a taxi return. Don't think we will be back."
"Everything was fine and as advertised. A little tough to find at first, but no problem."October 28, 2007
"Dates 22/10/2007 - 26/10/2007
Very pleased with booking service, reception staff and actual parking, which is what I expected due to my previous experiences of booking with BCP. However,this time, I was concerned at the speed each driver drove to and from the airport with there being no seat belts on the bus! Last night, when we came back to BCP, the bus was full with passengers and lots of suitcases. Even more concerned that all internal lghts were switched off for the entire journey. Glad no cases fell!!, but speed of driving was again unacceptable. (Driver wore a deep red jumper)I mentioned the lights issue to the reception staff at the BCP but I was told that this was to stop the dazzling. How come we saw other buses with their internal lights on?
At this stage,for issues of Health and Safety, I cannot recommend BCP to elderly travellers. I would not like any elderly friend or relative of mine to travel on the BCP coaches unless there is a marked change.
I look forward to hearing from you with your responses.
"Quick and efficient service. courteous staff very helpful.Thankyou."October 26, 2007
"When arriving at the car park (which I've used many times before) I didn't recognise it and drove right by. However, once I realised my mistake, I was pleased with the new office and the service was top quality. The staff are always calm helpful and friendly. The coaches are always prompt and you never feel like your hanging around for too long."October 26, 2007
"I had forgotten to book a car park until the day before I travelled so I jumped on the internet and had my car booked in to the Q-Park BCP Gatwick within minutes - which was great! When I arrived I didn't have to queue - I was seen straight away, and there was a bus waiting to take me to the terminal - so no waiting there either. After our trip we got the transfer bus back from the place we were dropped off with no problems and my car was sitting waiting for me ready to drive off! The whole thing was very smooth and easy and the staff were very helpful and friendly even though it was 4am! GREAT!"October 25, 2007
"Used BCP Gatwick twice now and have been very pleased with the service. Staff always helpful and went out of there way to help me out."October 24, 2007
"I always use this company. I fly out of the UK at least 8 times a year always excellent company to look after your car."October 24, 2007
"Generally a very good service which was difficult to criticize. No delays anywhere with the bus pick ups and drop offs. All staff polite and helpful, the only very minor observation would be the shuttle bus was inclined to vibrate a lot when stationary which was at worst a bit minor irritation. I would most definitely use this service again.
This is about the third time I've used this carpark and always found it to be an easy and pleasant part of the traveling. I will be using BCP again, good value for money and the car is left in safe hands."
"I was really pleased with the service. It was efficient from start to end. The directions were clear and accurate, the staff were friendly and courteous. The distance from the aiport wasn't too great and the response on our return was prompt.
"An excellent parking arrangement, I only had to wait 5 minutes for a pick up and a 20 yard walk to pick up my car. The only problem was the closure of the A23"October 22, 2007
"Excellent in every respect"October 22, 2007
"A very easy to use and efficient service at a reasonable price."October 21, 2007
"Excellent service - very professional all round"October 21, 2007