"Facility had improved since I last used this car park. Staff helpful onsite and bus to airport left promptly. Sad though that it was me that discovered that my car had been damaged during time away and am awaiting response from Q-Park for resolution."October 16, 2007
"Very comperable with other parking companies we have used. Staff efficient and polite and our vehicle and made available for collection quickly."October 15, 2007
"The bus transfers to the airport were very prompt and the staff cheerful.
I did, however, find some scratches on the bonnet of my car which was not good."
"Based on our experience with Q-Park last year, we booked with them again for this holiday. Since last year they have had a major facelift with very smart office and reception area. Extremely good service, from booking to directions to car park; nice to see a large signpost at the entrance to the road they are on, very helpful. Quick, clear buses to terminal. Very professional operation, well done Q-Park!!"October 15, 2007
"Very organised and efficient. Car parking area, recpetion, buses clean and tidy. Helpful staff."October 15, 2007
"Had to phone 4 times to get order the coach mostly answerphone.My wife phoned from the courtesy carpark and finally got through but was cut off by the operator. Waited about 30mins for bus. No help from staff to get luggage on and off the coach. When you get to the office there is no facility to bring your car up to load up the luggage you have to take it to wherever the car is parked. Wont use them again they were cheap but crap!!!"October 13, 2007
"This was the second time I have used this car park and once again parking and getting to the airport could not have been easier. Highly recommended."October 12, 2007
"Excellent service, wil use again"October 11, 2007
"Excellent allround service at a good price. Thanks"October 11, 2007
"Booking online was easy. Directions from M23 were spot on. Quick, efficient and courteous staff at check-in. Short wait for transfer to South Terminal. Telephoned as instructed on returned but, with an automated sustem there was no way of knowing whether our message had been received. The wait for the courtesy bus was longer than expected but we were dealt with very quickly and efficiently on our return the the car park. I would use you again."October 9, 2007
"Used this car park twice this year. Always professional and helpful especially when we were stuck in an accident on the M25 in May. I had rung the carpark to say we would be arriving late and the staff took us straight to the airport in our car in the hope that we would catch our flight, unfortunately we didnt. Couldnt ask for a better service."October 9, 2007
"The car park was efficient with good and quick tranfers to and from the airport."October 9, 2007
"Very good service. Found the car park easily, though a few more signs maybe helpful to others. Staff were friendly and very helpful overall a very good professional experience!"October 9, 2007
"The service was first class"October 9, 2007
"Very easy and smooth system, friendly and helpfull staff, even make coffee for you if your car won't start!!!
"My Family and I were most pleased with the BCP car park starting with the directions given to find the park and the prompt pickup from the airport terminal.
"Nice & easy to use, and everything went to plan."October 8, 2007
"Since Q-park have taken over, we found it professional, organised, courteous and the drivers were very helpful, with knowledge of information, directions.
The new layout is far more user friendly.
The frequency of the transport if spot on. With having a mobility, we found the wait for the next coach was jsut a few minutes."
"Had no problems at all, printed off a map of how to get there. Arrived at car park handed in keys got a card with reference no on it. Courtesy bus to airport. Same when we arrived back in U.K. phoned told where to pick up bus. Got back to airpark given back keys and told where the car was parked. Will probably use you again."October 6, 2007
"No problems, easy to find and very efficient system."October 5, 2007
"A seamless experience - yet again."October 3, 2007
"Generally excellent service.
Night time bus took longer than expected to arrve and the telephone number posted at Gatwick only put us through to a recorded message.
The car was clean and ready for pick up and collection was effecient and painless."
"I have used BCP for many years because of the good service we receive, this last trip they were exceptionally helpful as I had left my mobile phone in the drivers side pocket bt mistake, on arriving at the North Terminal I mentioned this to the coach driver who raidioed back to the office asking if they could retrieve it, turn off and replace in the glove box, on my return I found they had carried this out as requested."October 2, 2007
"The service was excellent - courteous, efficient and swift. The transfer bus was waiting on both arrival and departure and there was no problem or penalty when our flight arrived at Gatwick 5 hours late.
I wish I could say the same for the M25!"
"Brilliant. Although could do with better signage from motorway and directions to coach station as there is also a local bus stop from the airport! Could also do with running busses direct from each terminal at busy times."October 1, 2007
"Very pleased with the service received from this car park, pleasant people to deal with, car park very well lit, and didn't have to wait long for the bus transfers to and from the airport. Would recommend them to friends & family and would use again."October 1, 2007
"Used the carpark this weekend and had no problems. Good directions were provided, the staff are helpful and the bus only takes about 5-10 minutes to get to the airport. Picking up the car was straight forward - you just call and leave a voice message with your name and car reg. The pick up point for shuttle buses is clearly marked at the airport when you walk through arrivals out of the terminal. Would definitely use Q-Park BCP again."October 1, 2007
"Prompt service, regular buses & my car was waiting for me on arrival back at the car park. Top quality service all round."October 1, 2007
"The best parking I have experienced at LGW. Staff (from initial parking attendant) cheery and efficient, coach drivers very helpful. Decent coaches,not cramped and frequent (not long to wait upon return). Directions were good. One improvement would be better signage outside the actual site. Your colours alone do not stand out from a distance. Will use again."September 30, 2007
"Good bus service, and very fast check in and check out at the reception desk."September 30, 2007