APH Gatwick reviews
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Here are some comments that our customers have made about APH Gatwick
Well organised - I will definitely use APH again. Even recharged flat battery the evening before collection the next morning
August 22, 2017
Much too far from the airport - 8 miles in fact. The bus took 45 minutes to get to South Terminal. On return we were picked up from same terminal then went via north terminal which meant stuck in airport traffic for half an hour and the journey was 50 minutes back to our car. next time we will use on-site parking for a couple of pounds extra!
August 13, 2017
Big thanks for the care and service from APH team at Gatwick. We had two cars booked for meet and greet, on the way to the airport we picked up a nail in a tyre, run flat tyre so got us to our departure but clearly not looking forward to dealing with the issue on our return. No need for concern, after a quick discussion with the team they very kindly ran my car to a local tyre fitter for repair and all sorted and set to go upon our return. Well beyond my expectations and great customer care, many thanks and obviously I highly recommend for service, value and peace of mind.
July 30, 2017
We had 5*treatment with both a wheelchair provided and the electric buggy to take us through to the gate and the flight and staff excellent in their duties - such a pleasant start to the holiday and the return was also of the same standard will certainly be using again
July 28, 2017
Gatwick staff used my car, 7 miles in 1 week.
After having read some negative reviews on TrustPilot, with people complaining their cars had extra miles at pickup, I decided to take pictures of my mileage at dropoff. Picked up my car today, second time parking at Gatwick APH for a week - and lo and behold, 7 miles more & 2 mpg less. Unfortunately I only noticed this as I had just exited the carpark, otherwise I would have returned to make some noise. Either way, won't be using them again, which is a shame - otherwise the service seemed pretty good.
Writing a review here to hopefully make a difference and have them stop this practice!
July 26, 2017
We have used APH parking before and have always been impressed by the efficiency and the good service. This time was no exception. APH car park is very easy to find and once there the book in process is very efficient and simple. The welcome was good and the bus to the Airport frequent. The pick up was just as easy and we only waited about 10 mins for the bus to return us to the APH car park even though it was one O'Clock in the morning. APH is highly recommended.
July 23, 2017
APH provide a fantastic professional service. Check in is easy, transfers are frequent and the buses are manned by helpful and obliging staff and I had no complaints at all. I would definitely use this company again over all the others I have tried.
July 21, 2017
Used APH Gatwick a couple times now and found the service very good. Buses run frequently and drivers are helpful. Check in and out is quick and convenient for the customer. Confident in the security provided at the site. Last return was at 3.30am and had no longer than 5 minutes for the bus, the bus stop is at least 300 metres at the north terminal entrance bit of a struggle with suitcases and other luggage. South Terminal the bus stop is at the entrance of the building.
July 16, 2017
Bus drivers very helpful with luggage and very cheerful, even early in the morning. Car was ready for us when we returned. All very good.
July 10, 2017
The parking could not have been easier: friendly and efficient staff in office, bus driver put suitcase on the bus and signs for where to park were very clear. Similarly on return to Gatwick I made a quick text and only had to wait a few minutes for the bus. Back at APH 'headquarters' and two minutes later I was on my way home. Amazing. When travelling you just want to get these arrangements out of the way and arrive quickly at your destination...APH provided this service and deserve full marks. Would definitely use again.
July 6, 2017
Excellent layout, easy to find, efficient service. Will definitely use again.
June 6, 2017
As always service to and from the airport was excellent. However it has been a couple of years since I parked at this Aph. I noticed that the bus stop at the airport had changed and it is now quite a long walk for me as I have mobility problems.
June 5, 2017
At first I was happy with the parking, but after we come back and pick up the car, one seat was in laying dawn position, who knows why? as was after 1 am we never looked to check the car but next day I found scratches on the front on the bonnet cover which looked like made by driving under some metal. Made a complaint but not APH will not accept as we didnt show them this on pick up. ! not happy, new car now needs to be fixed and costing me more money !!!
May 23, 2017
Driver who took us to airport (Afro-Caribbean lady) was lovely and really helpful, you have a gem there!
May 21, 2017
Read their terms and conditions which you have to call up separately on their website. The booking forms do not tell you that your car may not be kept at the site you leave it at. By agreeing to their terms and conditions you give them permission to take your car on the highway and leave it at one of their "overflow" car parks. The overflow car park they took my car to was 3.5 miles away from their Copthorne office. Not knowing the conditions or security of the other car parks the risk is too great to trust them with my car in future.
Airport onsite parking is very similar in price and your car is where you put because you retain the key.
May 2, 2017
Brilliant service, good value for money, friendly staff, efficient booking system, overall a well-oiled machine. Was very impressive of the service I have received and will definitely use it again. Thanks for helping to make my trip stress-free.
April 28, 2017
Very easy to get to and leave car and quick bus to Gatwick. Great customer service.
Unfortunately, very full bus on the way back, had to stand. Could do with more seating on the bus. Easy exit from carpark.
April 22, 2017
Very happy with the customer service.
Left car here for a week, staff were all helpful and service was fab will definitely use again
April 11, 2017
This is the second time I have used APH Gatwick and find the overall service very acceptable. The only query I have is that I noticed on collecting my car after a five trip that 7 miles had been added to the mileometer during my absence.
It's hard to see how this could happen simply by moving the car around the car park.
April 8, 2017
I had never used the service and was delighted that it all worked like clockwork. Will definitely use the service again.
March 19, 2017
We have used them for many years but no longer. On the last 2 journeys at Gatwick, on the return leg we have had to stand on the bus or face an extended wait. The service has deteriorated badly since the change to the smaller buses.
March 19, 2017
We had to wait over 30 minutes at the bus stop for the transfer. Other firms had two or three transfer coaches within the same time frame. Otherwise everything else was good.
March 16, 2017
We were thrilled with APH Gatwick. The only reason we aren't giving them a 5 star rating is because we waited quite some time for the return bus after texting that we had arrived earlier. We were all tired and keen to get home. Otherwise they were really good and we will use them again.
March 15, 2017
Super easy parking. Quick drop off and no queueing. No waiting for the shuttle bus. Polite, helpful and efficient staff on bus and at desk. Very reasonable rates, very happy with the service.
March 10, 2017
Very good service, 5*. I used for the 1st time but I'm now a new regular costumer!
February 27, 2017
Everything was so easy from start to finish. Very efficient no hanging around. Great price would highly recommend
February 23, 2017
OK transfers prompt
much better than purple parking and run by a team that do offer customer service
February 18, 2017
Easy to use service. Driver helps with luggage. Reliable transfers and fuss free drop off and pick up.
January 27, 2017