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APH Gatwick reviews

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Here are some comments that our customers have made about APH Gatwick

Showing 31 to 60 of 766 ... 1 2 3 4 5 6 7 8 9 10 ...
5

"Very efficient, quick and no messing"

October 19, 2017
5

"First time using them. Has to be the fastest booking in and picking up of keys i have ever experienced. Staff very friendly and helpful.buses are good too. My only negative and its more personal really is i was nearly 3 hours delayed so I just wanted to get to my car quick. I waited about 12 mins for the bus but then it drove into the north terminal and collected a bus load adding another 15 mins to the return trip.But otherwise I was very very impressed. Bus driver helped everyone with cases always worth a tip as its a great gesture. Would I use again??? Very likely as great value and speed to airport was good about 12 mins !!"

October 19, 2017
5

"Very professional service. Easy check in and out. Good transfer service. Would recommend."

October 18, 2017
5

"Brilliant experience from start to finish, arrived back at 2am lots of buses still running, car was ready and waiting, literally less than 5 mins after arriving we were heading home.
So impressed we have booked again for our next trip, without shopping around for prices."

October 9, 2017
5

"APH Gatwick make airport parking really simple. We dropped off our car keys and within 15 minutes we were at the airport ready to check in. On our return once we had landed we were asked to text a reference ID to a mobile number so that our car could be prepared for collection, we did this and collected our keys from reception with no problems. The whole experience was quick and well polished."

October 3, 2017
4

"Easy and quick transfer. With very friendly and helpful staff. Will definitely use again."

October 2, 2017
1

"I parked my car at Birmingham Airport APH and when I came back there were scratches all over my car and the rear bumper was clearly crashed against another car or something else and when I complained they told me I should take it to my insurance company. Never leave my car here again. if you park your car here make sure you take pictures beforehand."

October 1, 2017
2

"Had I known how far away from the North Terminal this parking was - I certainly would not have booked it. 12 - 15mins was how it was described but even at 1am with no traffic at all and a clear run it was 20 mins - and even longer on the way in when we went via the South Terminal. It was not until I had booked and paid that the map came up telling me where it was.
We were also sat on the bus for 10 mins at 1am on our return journey with a grumpy, non-communicative driver before setting off.
When I realised how far it was on arrival to drop off the car, I politely asked the receptionist lady if we could pay more money and arrange for the car to be dropped at the North terminal pick up when we returned. I received a rather curt negative response rather than a helpful explanation that APH do not do that any more.
Needless to say, we will not use this APH again."

September 24, 2017
5

"Very good! Quick and easy, great price!"

September 22, 2017
5

"Excellent quick service. Someone took our case from the bus leaving theirs when we arrived and the driver could not have been more helpful or calming. We got it back from the couple after 20 mins in the airport (it was a completely different colour from theirs - well done Mr & Mrs Small!). Easy check-in/ out at the car park. Would definitely use again."

September 12, 2017
3

"I was surprised at how thoroughly unpleasant the office staff at Gatwick are to deal with.
If they don't like their jobs or APH clients then suggest they go elsewhere for work.
I for one will not be going back as a result of my experiences with these people."

September 9, 2017
5

"We have used APH at Gatwick several times and always found them to be very helpful. Bus drivers have always been friendly and helpful with our luggage. Also we have never had to wait more than a few minutes for the bus to or from the airport. Recently come back from holiday to find a problem with our car for which we had to call out Green Flag. APH staff were so helpful to us and kept us going with cups of tea whilst we had to wait the 3 or 4 hours for our car to be fixed. I wouldn't hesitate to recommend them."

September 6, 2017
5

"Brilliant, efficient, cheap and simple... say no more!"

September 6, 2017
5

"Great service"

September 3, 2017
5

"All worked smoothly
Short wait for buses All the staff we met were friendly and efficient
Car was waiting for back at car parking
Will definitely use again"

September 2, 2017
1

"This is an appalling service.

I spent about 45 minutes trying to find the Car Park. My Mercedes Sat Nav could not find it despite following exact instructions entering the full address.

Had to go to Long Term Car Park at Gatwick and almost missed the flight.

People at Gatwick hand out written instructions as they frequently hear that the car park cannot be found.

I would strongly discourage people from using APH Gatwick"

August 29, 2017
1

"My friend left her 7 seater van there last week and she's just discovered the spare tyre underneath is missing. It was there the week previous as she had the car thoroughly checked for a valuation at a VW garage.

Hopefully APH wil look into it asap as they have said they will. CCTV etc. It was left there from the 22-26th August."

August 28, 2017
5

"This was the first time I've ever used APH, but would definitely use again! Staff are very friendly and helpful. The process is quick and easy! We walked straight out of the airport and the shuttle bus was waiting, got to APH and was in my car within minutes!
Could not recommend highly enough!"

August 26, 2017
5

"Well organised - I will definitely use APH again. Even recharged flat battery the evening before collection the next morning"

August 22, 2017
5

"We have used before and will continue to use great service."

August 22, 2017
1

"Much too far from the airport - 8 miles in fact. The bus took 45 minutes to get to South Terminal. On return we were picked up from same terminal then went via north terminal which meant stuck in airport traffic for half an hour and the journey was 50 minutes back to our car. next time we will use on-site parking for a couple of pounds extra!"

August 13, 2017
5

"Big thanks for the care and service from APH team at Gatwick. We had two cars booked for meet and greet, on the way to the airport we picked up a nail in a tyre, run flat tyre so got us to our departure but clearly not looking forward to dealing with the issue on our return. No need for concern, after a quick discussion with the team they very kindly ran my car to a local tyre fitter for repair and all sorted and set to go upon our return. Well beyond my expectations and great customer care, many thanks and obviously I highly recommend for service, value and peace of mind."

July 30, 2017
5

"We had 5*treatment with both a wheelchair provided and the electric buggy to take us through to the gate and the flight and staff excellent in their duties - such a pleasant start to the holiday and the return was also of the same standard will certainly be using again"

July 28, 2017
2

"Gatwick staff used my car, 7 miles in 1 week.

After having read some negative reviews on TrustPilot, with people complaining their cars had extra miles at pickup, I decided to take pictures of my mileage at dropoff. Picked up my car today, second time parking at Gatwick APH for a week - and lo and behold, 7 miles more & 2 mpg less. Unfortunately I only noticed this as I had just exited the carpark, otherwise I would have returned to make some noise. Either way, won't be using them again, which is a shame - otherwise the service seemed pretty good.

Writing a review here to hopefully make a difference and have them stop this practice!"

July 26, 2017
5

"We have used APH parking before and have always been impressed by the efficiency and the good service. This time was no exception. APH car park is very easy to find and once there the book in process is very efficient and simple. The welcome was good and the bus to the Airport frequent. The pick up was just as easy and we only waited about 10 mins for the bus to return us to the APH car park even though it was one O'Clock in the morning. APH is highly recommended."

July 23, 2017
5

"APH provide a fantastic professional service. Check in is easy, transfers are frequent and the buses are manned by helpful and obliging staff and I had no complaints at all. I would definitely use this company again over all the others I have tried."

July 21, 2017
5

"Used APH Gatwick a couple times now and found the service very good. Buses run frequently and drivers are helpful. Check in and out is quick and convenient for the customer. Confident in the security provided at the site. Last return was at 3.30am and had no longer than 5 minutes for the bus, the bus stop is at least 300 metres at the north terminal entrance bit of a struggle with suitcases and other luggage. South Terminal the bus stop is at the entrance of the building."

July 16, 2017
5

"Bus drivers very helpful with luggage and very cheerful, even early in the morning. Car was ready for us when we returned. All very good."

July 10, 2017
5

"The parking could not have been easier: friendly and efficient staff in office, bus driver put suitcase on the bus and signs for where to park were very clear. Similarly on return to Gatwick I made a quick text and only had to wait a few minutes for the bus. Back at APH 'headquarters' and two minutes later I was on my way home. Amazing. When travelling you just want to get these arrangements out of the way and arrive quickly at your destination...APH provided this service and deserve full marks. Would definitely use again."

July 6, 2017
5

"Excellent layout, easy to find, efficient service. Will definitely use again."

June 6, 2017
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