"excellent service. Staff very friendly and helpful. Courtesy bus very clean and comfortable. Would recommend to friends"August 29, 2007
"I made the above booking on-line on 13 August, paying £29.00 in advance for parking at Gatwick during the period Friday 24 August to Monday 27 August. Having made my booking I printed the Booking Voucher noting that directions to the car park - APH Gatwick (Gatwick) - would follow in the post or electronically. Neither arrived and on Friday, thinking nothing more about it as I have made many trips from Gatwick previously and always arranged parking in advance on line, headed off to the airport in time to check in by 10.30am.
I arrived at Gatwick South Terminal by 9.45am and, surprisingly, found no signs directing me to 'APH parking' and so asked several car park attendants at various parks if they could help me locate the car park I had paid for. No-one had heard of APH; after some time a helpful lady at valet parking suggested that it was at North terminal where I went.... Time was running out; I followed the signs to long term parking but of course, no 'APH' appeared. In the end, at 10.25, an attendant at NCP long term suggested that APH was at East Grinstead... I had no time to drive there as check in was now only 5 minutes away; the NCP man helped by letting me park in the NCP long term park even though it was full.
In consequence, I was late to check in because I had to get from the car park in to North terminal then transfer to South terminal to catch my flight. This is in itself quite stressful! What had begun as a relaxed pleasurable start to a short break with everything sorted in advance had become really rushed, worrying and inconvenient. I have also paid £35.20 in addition to the £29 pre-payment booking to yourself.
Whilst I am prepared to accept that I should have checked in advance preceisely where the APH car park is located, I suggest that given the circumstances in which the booking was made by me in good faith ie using the web site to find the most economical park (the davantage your company offers over rivals), paying in full in advance, receiving NO further details from yourselves, it was quite reasonable of me to proceed to the airport to find the car park as I had done on numerous previous occasions. Indeed, the name of the park - APH, Gatwick (Gatwick) - only serves to reinforce the expectation that it would be at Gatwick.
I seek, therefore, to have the £29 paid to you in advance refunded to my credit card"
"The directions were good and the journey uncomplicated, which is what yu need at 4a.m. Booking in was easy, coaches were waiting and the return trip was just as smooth. This was the second time this year we had used APH and we won't go anywhere else now."August 28, 2007
"The service out to the airport was good and we didn't have to wait long for a coach. They were very helpful when we realised we'd left something in the car on our way to the airport and had to go back. The coach driver rang ahead so they could help us quickly and get us back to the airport in plenty of time. The pick-up took quite a long time both waiting for a coach and getting back to the carpark."August 28, 2007
"Really good value - despite being a few miles from the airport, all parts of the operation were fast and efficient - will definately use again!"August 23, 2007
"This was our first time and everything went smoothly without any delays. Office staff were helpful and Drivers were very polilte and helpful. We will definately use it again and would be happy to recommend family and friends."August 21, 2007
"We returned from holiday on the 18th August having left our car with APH on the 4th August. I found the service provided by APH to be of the highest standard. The stafff were friendly and helpful, the transfer coach was very efficient and the overall experience was excellent. I can strongly recommend APH tp anybody considering Long Stay secure car parking for Gatwick."August 20, 2007
"Excellent, friendly service."August 20, 2007
"This is the best airport car parking service we have ever used, extremely effiecient and the location is perfect for Gatwick"August 20, 2007
"The whole parking experience was very smooth, dropped my car at 6am, coach at 6.10am, 12 minutes later we were at the GTW terminal.
The return was fine, we followed your written instructions and a wait for the coach of say seven minutes at 23.45pm was very acceptable. At the car park we were given the keys immediately and were away in no time."
"Easy to find and very efficient staff even when i made a small booking error,which they sorted out for me with delay.thks"August 16, 2007
"No problems. Service good. Coach fine. Driver helpful."August 15, 2007
"Used APH for a week long period. Finding the carpark was extremely easy and was helped by the directions given to us by APH. On arrival, the check in was hassle free and quick and before we knew it we were on the bus and on the way to Gatwick. They even had a weighing machine to check the weight of your bag, giving you a chance to remove any heavy items. Such a good idea! Drop off and collection at the airport was easy too. The car was left in safe hands and we were on our way home very quickly. Would definately use APH again in the future."August 15, 2007
"Very good service. Very secure. Perfect organisation. If I need to go back to gatwick, I will use again your service. Thanks."August 15, 2007
"General experience was excellent. Car wasn't ready when we turned up to collect but that was only because we hadn't read the ticket which said we should have rung on arrival at the airport. They got it within a couple of minutes."August 14, 2007
"A little further away than car parks we normally use, but good value and perfectly adequate."August 13, 2007
"Easy to book, easy to find and the bus service was quick, efficient and clean"August 13, 2007
"Easy to find and book in. Most importantly, friendly staff and no hanging around waiting. My partner and I felt our welcome home was speedy and professional, which is what you need after a flight home from a lovely holiday! Thanks!"August 10, 2007
"Its really handy to park just 10-15 minutes away from Gatwick and know you have transport to the airport and that your car remains safe and secure off site."August 9, 2007
"We were givem very clear directions to the car park, the staff were helpful, cheerful and efficiemt,and we had a smooth passag to and from the airport, couldnt wish for anything better"August 9, 2007
"Very good service, will reccommend for anyone going from Gatwick. The place was easy to find and very efficient, we spent less than 10 min dropping car off and picking it up."August 9, 2007
"Car oark service was fine, no waiting basically and efficient service. Price was good too but reflected the 15-20mins away from the airport. I'd use again."August 8, 2007
"Used AHP parking for the first time. Excellent service. Booked in immediately, connection immediate very precise clear instructions given for return journey. Return journey excellent no hold ups at all. Would use them again"August 8, 2007
"it couldn,t have been any easier using a.p.h, the directions given were excellent we drove straight there. we handed our car key in at reception and virtually straight on a coach heading to the airport. on our return we only had to wait 15 minutes for the coach to pick us up, within 30 minutes we were in our car driving home.we wouldn,t hessitate in using a.p.h again"August 6, 2007
"Found this to be good place to park, easy to find from directions given and great value for money. Only downside was it took approximately 30mins to get back there from gatwick when we landed home due to heavy traffic in evening rush hour."August 3, 2007
"The parking was very convenient and the service was speedy. The staff at the site responded well to a change in car and a change in return time (both with 24 hours advance notice), and got us collected from the airport quickly when we called them a bit late upon returning to the UK."August 1, 2007
"Thank you for the opportunity to review the APH experience.
The booking-in procedure and transfer to the airport (Gatwick North Terminal) was good, and straightforward.
The collection however was the worst we have ever experienced. The wait from telephone call to APH reception to arrival of the coach was 1 hr 10 mins. From arrival at the coach stop outside arrivals was 40 mins before the coach arrived (after a further two telephone calls).
I usually book with an alternative Car Park Company and as I have another holiday booked shortly have rebooked with them.
The most important time is collection - and at 7.00 am expected better!"
"Excellent service and transfers"July 30, 2007
"great service even though i booked with a week to go .
friendly drivers ,coach waiting for us ,car ready for our return .will use again"
"Very good service. Quick and efficient."July 29, 2007