"I've used several valet parking services before, but was disappointed with this service. They were OK on the departure side, although they do require a phonecall about 20 mins out from arriving at the airport and since I called them when I was 10 minutes away, I had to wait about 5 minutes for the driver to arrive. However, on return, they insisted I call once I had collected my bags, rather than before (which I tried), and it took about 30 minutes for the car to arrive. This is simply too long. I could have used an off-site car park for less money and saved time."September 17, 2010
"would have no hesitation in recommending Ace,this is
second time using them, staff are professional,courteous and very helpful"
"Ace meet & greet. Very good service. No problems and polite staff."September 17, 2010
"Fabulous service. Definitely worth the few extra pounds to benefit from the door to door service."September 16, 2010
"All arrangements were highly efficient,reliable and professional. Thanks to all staff concerned."September 13, 2010
"excellent service"September 11, 2010
"The service was very speedy especially on the return. Although we were told that it might take 25 minutes but it was about 10 minutes. The only down side was the communication. As this was our first experience of 'MEET AND GREET', we did not find the call centre very helpful."September 9, 2010
"Excellent service both on departure 30th aug 2010 and return 6th sept 2010 will definitly use everytime and saved loads of time as well 10 out of 10"September 7, 2010
"Thank you so much for the good service we received. Both the drivers were very friendly and helpful. The only issue that did not become apparent until I returned home (and it was light, we got back in the dark!) was a scratch to the rear of the car over the wheel arch which was not there on arrival!"September 7, 2010
"No problems at all - collected and redelivered on time. Well worth the money"September 4, 2010
"Excellent service, I would definitely use again"September 1, 2010
"First time used this parking service, will use no other in the future. Excellent service, despite cancelled flights and delays in arrival back home - even had the car heated up which was much appreciated at 3.00 am! why have I not done this before!"August 31, 2010
"The Meet and greet service was efficient and friendly and we would use again.
The car valleting service was dissapointing and so would not recommend for price and quality"
"Waited 15 mins on our outward journey for the car to be collected & 30 mins on return - both from when we phoned the number provided. In short, I will not be using ACE again."August 29, 2010
"Excellant service, prompt pick-up and delivery, have used before and would definately use again. Thanks"August 26, 2010
"Efficient quick service. Had my car washed too.
Definitely value for money."
"Excellent service, and good value. Faultless - driver was waiting when we arrived at Gatwick, and car turned up 10-15 mins after calling them on return. For the money, I couldn't fault it and will use them again next time I fly from Gatwick."August 23, 2010
"Excellent service would definatley use again, clear instructions, punctual on collecting the car then accurate time on meeting the car on our return.
Both drivers were polite and helpful."
"We used this service a few weeks ago and it was very good. The ACE representative was there to meet us on time when we arrived to drop the car off and again when we picked up the car. In fact, we called slightly earlier than we should have and he waited patiently until we got to the car.
Mr Hemant Patel"
"excellent, all went exactly as the info confirmed on the booking details, we would deffinatley use again and recommend to others.
a very satified customer...."
"The service was excellent - prompt and courteous."August 20, 2010
"We arrived at North Terminal after midnight and when we had collected our luggage we telephoned ACE and were informed to go to the end of passenger pick up. We were informed that the driver would be there in 20 minutes. We did inform the telephonist that we had been expected at South Terminal. Afrer waiting more than 30-40 minutes my husband telephoned ACE again and we told driver was on his way. He eventually turned up 50 muinutes from the original call and then insisted that we pay an additional £10 as we had arrived after midnight. My husband queried the long wait and the driver was unapologetic he even stated that he had gone to the South terminal looking for us.
He stated if we were dissatisfied we should complain.
As it was late and we were tired we paid the £10 and left.
This was not the service we had expected"
"Efficient, reliable service at both meet and leaving. No hanging around at all."August 18, 2010
"This meet and greet service was much better than I had dared to hope for. Their driver met us at around 4.30 in the morning to collect the car as agreed on the phone 20 minutes earlier. He was helpful and even cheerful which was impressive for so early in the morning! On the return the service was equally efficient. We called the mobile number given when we had collected our luggage, and we only had a 2 or 3 minute wait for the car to arrive when we got down to the drop off point."August 18, 2010
"Very good service, easy to use, would definitely recommend to anyone wanting a hassle-free parking experience."August 14, 2010
"Really impressive service, I only booked at 7.00 the night before to drop the car at 8.45 the next morning, everyone else said they couldn't do it and ACE Meet and Greet came up with the goods. I was slightly unnerved booking it online, but they texted me confirmation within minutes and when I rang the next morning to say I was running 15 mins late there wasn't a problem, someone was there and someone was there when I arrived back. 10 out of 10."August 9, 2010
"An excellent service - like clockwork! No humping cases onto a bus and then of again at the Teminal etc.This will be the way I 'leave and park' my car from now on."August 8, 2010
"car was collected on time, but on my return they claimed i had booked it for the day previous they asked had i got my dates correct? i have an order confirmation (e-mail) but i had to pay for an extra 1 day as it didnt match theirs... also we noted the front passener seat had been reclined..."August 6, 2010
"Very happy with the punctuality of the service."July 29, 2010
"We were initailly pleased to be met and the car taken away.However we were stuck in Nice for an additional week which meant that the car remained at th car park. I kept ACE informed so they were fully aware of the sitaution -as was the whole country! We expected some charge when we returned but £70 seemed rather a lot especially when there must have been other examples when places weren't taken up because of the shut down of air space. We were not impressed by this. Also it was cash only! This marred our expereience on our return.