"As I am a girl I was a little bit sceptic to leave my car with a stranger that meet me at Gatwick but everything was ok. So I would recommend it to everybody. They were there in 20 minutes on departures and on arrivals with no problems and the mileage on the clock was saying that only 20 miles were made (10 miles to the yard and another 10 back to the airport). The only butterflies I had was on my arrival when I called their number and they did not answer .But then I tried again and they did !I would use them again!"January 3, 2011
"2nd time we had used ACE meet & greet and were not disappointed. They were very professional took our mileage and fuel reading on arrival.Even with the bad weather they were there to greet us on time and again on collection. Would highly recommend and definately use again."January 3, 2011
"Not a great experience unfortunately. Went for ACE based on price and their meet and great facility but wont be using them again.
You need to ring a mobile number to advise when you are close to airport / leaving baggage area, but on both the outbound and inbound times this number was engaged or rung out and meant that a simple phone call became a 10 minute exercise akin to getting tickets for Glastonbury.
Our inbound flight was delayed by 7 hours due to snow (and I appreciate that this will have caused a lot of aggravation for ACE too), but they were unable to look up our booking by any means other than the orginal landing time - which they could not find! The operator was short, irritable and unhelpful, best summed up when asked how long before we could expect to see the vehicle..."how long is a piece of string mate"."
"Used ace m&g many times, always prompt to&thro. Adverse weather delays of late, had expected to be charged extra but was not the case, so a big thank you & merry Xmas with a profitable new 2011 in store"December 24, 2010
"Sorry to be corny but ACE really were Ace! Drop off at Gatwick was painless and quick. We had problems with cancelled flights on our return to the UK due to the weather and then delays once landed with luggage and the guys were so accomodating and patient with us. Even when we couldn't find our way out to meet them in the snow.
Will certainly try to use them again."
"Excellent, Fantastic & very Reliable & prompt service especially in this freezing conditions, I would really like to Thank them for excellent service they provided to us with 2 small children.
"ACE Meet and Greet.
Absolutly fantastic, they arrived as we did and on departure as I walk out of the airport building my car was being parked right in front of me. This is the second time I have used them from Gatwick and I would highly recommend them"
"excellent service thank you - the person who both collected and returned our car was absolutely charming and a wonderful ambassador for your company"December 13, 2010
"No problems - a good customer experience at a decent price compared to other quotes i received"December 13, 2010
"Very friendly helpful service. Our flight was delayed by 24hrs due to Gatwick closing because of snow. Ace parking were very helpful and just moved our booking by 24 hours. They met us at the terminal on the way out promptly and again on returning. Would use them again."December 10, 2010
"This is a reply from ace parking regarding 1/ any reviews made resonatly complaining off excessive delays- Is it fair to say that the delay was probably caused by the snow problem the country experienced and it took many hours to return some customers cars because the roads where almost impassable, I think it is unbelievable anyone would complain given the extreme circumstance we all found ourselves in and am almost speechless anyone would not factor this in to their review(Unbelievable...!)
2/ Reviews suggesting profiteering on extra day charges.?
If any car remains with ace we have to keep additional staff on shift to carry out the return delivery whenever this may happen, anyone who had any experience with running a business would recognize the single biggest cost to most companies are staff wages further more the fact the airport were closed simple meant the poultry amount ace parking recovered through extra day charges did not come close to the loses incurred over this period by ace parking and surely this is obvious?, although I respect comments regarding extra day charges and customers thoughts, to suggest profiting from this is quite simple untrue and complete rubbish and common sense should prevail when making serious allegations of this nature."
"On departure driver already waiting to pick car up. Only took a few minutes to complete formalities. On arrival back in UK phoned as we were picking luggage up. By the time we were through arrivals driver was already at meeting point. Big plus point was that we had a lovely warm car with no waiting for buses and we were off on the journey home within minutes. Would have no hesitation in using again or recommending to others. In fact we did just that to a couple we were chatting to on the plane!!!"December 8, 2010
"Good service but they weren't prepared to pick up my car fort departure even though I called 20 mins before arriving at the airport."December 7, 2010
"I'm a first time user; pick up and delivery of the car was spot on. The only problem I had was the additional £10 charge for an unexpected after midnight arrival. Fair enough if it's the customer's fault but our flight from Luxor was 2.5 hours late and it would not have been difficult for ACE to apportion blame. An extra penalty was frankly not welcome on top of an arduous journey home and we were further delayed for another 15 minutes because the driver did not have change for £20!! From past experience and in the same circumstances there would have been no additional charge in the long term car park and I doubt that I will be using ACE again."December 7, 2010
"I would not book with ACE Meet and Greet again. This trip was the second time i had booked with them as i wanted to give them the benefit of doubt after the first awful service. On my first trip, when we dropped the car of at Gatwick, Ace were late in meeting us and picking the car up. When we returned the same thing. it took them nearly 30 min to drop the car back to us.On the second trip, it was worse.They were over an hour late meeting us and picking up the car.They made us late for checking in and we were the last passengers to check in bacause of this.When we tried phoning them to see where they were and how long they would be they did not even answer the phone.When we arrived back from our trip to pick up the car,it took them an hour again to get the car to us and again they would not answer the phone so we could not check how long they would be. this definately was not a meet and greet service more like chase my car around service. i would not use them again even if they were the cheapest because i expected a service which i didnt get and they dont even care that you may miss your flight because of them."December 7, 2010
"I always use this company for Meet & Greet with no problems. We were asked when we dropped the car off if we wanted the card valeted for our arrival it would be washed on the day of arrival and then kept under cover cost £30.00. When we were picked up waited outside for 15mins in the freezing cold. The car arrived was all dusty the screen still had all the sat naf marks on the screen. I would not recommend this service was not worth the money."December 6, 2010
"2nd time we have used them.
Very good value for a "meet and greet" service and were prompt and efficient.
Only fault on this occasion was that we were delayed by a day due to LGW closure due to snow. ACE took advantage by charging me over DOUBLE the daily rate I had paid for my parking for this extra day, despite this being totally beyond my control.
This profitering exercise has left a sour taste in the mouth and I thus may not use ACE in future. A shame as otherwise, service and value were good"
"Used ACE for the first time at Gatwick. Very efficient - waiting for us early Sunday morning in November and car delivered quickly Monday morning two weeks later."November 30, 2010
"First time I've used "Ace" or any meet'n'greet & would not only use them again but would also recommend them to friends & enemies alike.It was an efficient service friendly & polite & having just flown back from Egypt, mid 30's to -2 degrees, it was good to have the car waiting for me & nice & warm.
Thank you "Ace" will use you again."
"First time we have used ACE as our previous company gone out of buisiness. We arrived early as no hold ups on M25 for a change so they met us nearly an hour early which was great. Very friendly mature man took our car away so felt quite confident it was not going to be raced off down the motorway. We arrived back a little late a week later and were met in same place as dropped off. Car was nice and warm and just as we had left it. We have had a bad experience with a previous company a few years ago driving the car so fast that the tyres were smelling of burnt rubber when he arrived! ACE have given us a great service for a very good price and we would use them again with confidence. Mileage reflected return distance to their car park. Highly recommended to all, I just hope they stay in business for years to come."November 26, 2010
"The Gawick ACE meet and greet was a good service. they arrived within 20 minutes to pick up the car and took about 25 minutes to drop it back to us on arrival but this was because the traffic outside Gatwick was manic at 7am so be prepared to wait around a bit. Good value for money and it worked out cheaper than a carpark. I'll be using them again."November 26, 2010
"Service by ACE was perfect - efficient, friendly and excellent value. Vastly easier than using car parks and buses. We had a problem with a bag being delayed when we got back to Gatwick but no complaints from ACE. The chap bringing the car back had heated the car up and even switched on both seat heaters (a nice surprise when getting back to frosty weather!). Will definitely use ACE again and recommend to anyone I know going to Gatwick."November 23, 2010
"It was very good service going, and collecting the car was good considering I had booked the wrong day very helpfull."November 22, 2010
"Excellent service would recommend if the prices are kept commpetitive. Both drivers were polite and on time."November 21, 2010
"Great, a slight delay on arrival at the airport for departure but spot on when arriving back in UK. Polite and helpfil staff."November 19, 2010
"This is the first time we have used ACE Meet and Greet at Gatwick Airport and it provided an excellent service for us. How lovely to drive straight to the airport Departures door and be met by a most pleasant, efficient ACE representative who quickly went through the paperwork and allowed us to get to check-in with ease and without the fuss of using an airport carpark or transfer bus. It provided good value for money and we would certainly use this service again."November 13, 2010
"Overall service was excellent. Pick up went very smoothly and on time. Car return was also very smooth.
Saved a lot of time not having to wait for buses to and from airport and the drudge of walking around a dark car park in the rain.
All this for no more than the cheap offers for regular parking and half what they were charging when we came to book.
Would have no hesitation in using again."
"Excellent. Arrival and pickup exactly as they said."November 12, 2010
"What do I say?... I was most skeptical about using this type of service. You hear all the horror stories and see the programs on the TV. But for us, it was perfect. Arrived to collect car on time, and returned it before we had time to start remembering the horror stories. I will use ACE again when flying from Gatwick."November 8, 2010
"Very good service. Well met at the airport and quick arrival upon my return."November 8, 2010