"The outward bound pick up service for acceptable. However, the return was not. I telephone once through baggage and was expecting a wait of 20 minutes. I called at 9.15pm and finally received my car at 10.00pm. I was told that I had not given my inward flight details which was incorrect. I gave the to the driver who picked up the car on the outward journey. I was informed that the mix-up was due to booking through the parking shop and not direct through Ace Meet and Greet. This is not my problem - get your act together. I gave all the information both at the time of booking and at departure. Guidelines need to be put into place between the Airport Parking Shop and Ace Meet and Greet. Very disappointed with the service provided. The greeter at Gatwick (Jonathan) insisted that I write a truthful and accurate review, which I had done so."October 31, 2013
"Very helpful as usual, no problems."July 19, 2013
"The service was very good. Both times when I phoned, the phoned was answered immediately and they knew exactly who I was. We only had to wait 5 minutes or so over the 20 minutes they had said."May 10, 2013
"Gatwick ACE Meet and Greet saved the day when I arrived way too late after the clock changed. They got a driver out in 10 minutes who was courteous, pleasant and very helpful allowing me to run to catch my flight.
Nothing but praise about ACE; I am however not happy having to deal with an intermediary who doesn't add value; causes communication delays and confusion; especially after I had to change my first booking due to illness; I did the rebooking direct with ACE rather than going through this tortuous route again."
"we use this service on 24/4/13 it was great they were on time and no problems we had no worries about getting family to drop or pick us up especially as we had late flight home we were 2 couples so we shared the cost and we used the biggest car to go to gatwick and shared cost of petrol for drip :)
will def use again even if just me and my hub hassle free thank you ace"
"a friendly and efficient service i will definately use them again"April 17, 2013
"Easy and flexible; drivers are pleasant and efficient collecting and returning your car. If only there was someone around when you arrive earlier then expected ..."April 12, 2013
"Excellent prompt service"January 27, 2013
"Upon collecting my car the from the driver the engine died. Nothing to do with ACE, just one of those things. They went above and beyond to help out. An hour after I contacted them to see if they had had a problem with the car (they said it was fine when they drove it)they came back to see if I was still there, helped out with the recovery team and were very helpful. I can not rate them higher."October 2, 2012
"We used Ace meet and greet, they were there to collect my car promptly and when we returned the car was back to us within the time stated. The drivers were polite and I would use this company again.
"We had to cancel our booking at less than 24 hrs notice due to failure of the car and did not receive a refund."June 30, 2012
"We had efficient service from Gatwick Ace meet and greet and can recommend them."June 27, 2012
"I have used this company on several occasions without any problems, however on returning home I noticed damaga to a front tyre and alloy that was not there before pick up, I foolishly did not check the car over on pick up after a long flight."May 30, 2012
"Despite us arriving at 0300 the driver was waiting for us and quickly carried out the necessary checks. He was polite and friendly.
Our return was equally good the car was waiting for us when we arrived at the meet point.
The price was excellent and will use them again on our next trip."
"The driver was waiting for us when we arrived at Gatwick and the car was waiting for us when we came out of the terminal building. Very efficient service."May 3, 2012
"I had booked ACE meet and greet at Gatwick for 8 A.M and phoned as requested when we were 20 minutes away, whereby I was told that they were very busy and wait at the drop off point.
Surely the whole point of a 'meet and greet' is that people book a time slot to drop their car off and someone parks your car for you. Being told that they were busy is not what I needed to hear. Apart from that the collection went very smoothly and I was glad that I had used this service."
"Excellent, couldn't have been easier."April 2, 2012
"Excellent service and good value for money. Staff were both prompt and courteous."March 30, 2012
"This is the second time that I have used Ace Meet & Greet and am very pleased with their efficient service."March 27, 2012
"I have used Ace Meet & Greet before and find them excellent, reliable and courteous."March 26, 2012
"Very good service - thank you very much. They met me at the airport in the early hours & returned my car promptly to me when I returned. I would use Gatwick Ace Meet and Greet again."March 21, 2012
"Excellent service"February 22, 2012
"Very good and quick service , really good to have a warm car delivered to the terminal on return and no hassle with parking on departure , would definitely recommend"January 17, 2012
"The service we received from start to finish was excellent. It was very quick and easy to book online with no credit card fees. There was a very short wait for someone to collect the car and we were on our way to check in within no time at all. Collection of the car was just as easy and would definitely use them again."December 29, 2011
"Excellent service - I have used Ace Parking about five times now and they have always been very good."December 14, 2011
"Prompt, efficient and very good value."December 12, 2011
"THE SERVICE GIVEN WAS EVERYTHING WE EXPECTED PROMPT AND COURTEOUS WITH NO LONG WAITS"October 13, 2011
"I think the name meet and greet is a little misplaced for Ace in our exeperience it was more a case of wait to be met and wait to be greeted. I have used other meet and greet services before and was well prepared to wait the obligatory 15 - 20 minutes but both arriving and waiting to be picked up our wait was over 30 minutes both times so much so that I phoned to see if everything was ok to be met by the phrase "someone will be with you shortly". Not so much of a problem going but when its 1.00 am the whole point of using a meet and greete service is that you are not waiting around. I dont think I will be using their service again you get what you pay for."October 3, 2011
"Service first class, no delays, very prompt, drivers very polite, had my car cleaned also. Price for two weeks very good, if as good next year no hesitation using your service again."October 3, 2011
"I'd never used ACE or used a Meet and Greet service before.
The only two negative things I would say is that when the ACE member of staff met me, he didn't produce ID to confirm his identity. So I was concerned that I was handing my car and keys over to anybody. He did give me a piece of paper with the ACE phone number on it, but again, anyone could've produced a piece of paper like it.
Also, there was a bit of confusion as to where to meet ACE when returning to pick the car up. Though having said that, he did wait until I turned up.
All in all though it was a very good and efficient service. ACE were very prompt in meeting me and returing the car, it was just the lack of ID that concerned me. But I'd definitely use this service again."