Gatwick ACE Meet and Greet reviews
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Here are some comments that our customers have made about Gatwick ACE Meet and Greet
Was not at all impressed with Ace meet and Greet. We were kept waiting when dropping our car off and upon our return to Gatwick. On the outward journey I got fed up of waiting and went off to try and find somebody from ACE only to get some stroppy guy phoning me up 10 minutes later complaining that I had not stayed with my vehicle. On the return journey we waited over 20 minutes for our car to be returned to us. I wondered at this point whether it would have been more worthwhile parking in the long stay car park. General attitude of staff was not helpful.
February 17, 2008
Amazing value for money compared to all the others. Very speedy and friendly service. Will use again every time.
February 17, 2008
Very good service. Due to traffic I was a lot later than my booked time to drop the car off but they sorted it all out. On return, gave them a call once I got through security and my car arrived soon after I got outside. Very friendly drivers and good service. Would use again.
February 15, 2008
the whole service was excellent. polite and very efficient and i will continue to use ACE whenever i can, plus recommend to friends.
February 14, 2008
Excellent - very polite and efficient. Amazingly quick on the way home which was superb as we just wanted to get going home. By the time we had collected our bags the car was waiting.
February 7, 2008
The ACE airport service was very efficient, reliable and swift. I would not hesitate in recommending this service to others.
January 28, 2008
In practice, Meet and Greet worked fine although we had to wait five mintues on departure but having telephoned from the baggage claim, the car was there to meet us. In admin terms the ACE office need to understand about code share flights. We had booked through Virgin but the flight was actually Continental and ACE did not want to believe us when we said North terminal since Virgin fly from South. There was also some counfusion about our arrival time but the car was waiting for us when we came out.
Generally, this is the hassle free way of doing it for only a couple of pounds more. We were flying with some friends and having recommended it to them they also used the service. I have also recommended it on the basis of reduced hassle to my daughter and her husband when they go skiing later with their one-year old daughter.
January 21, 2008
Had to wait about 15 Mins for car to be collected on my departure ( Local traffic probs ??? ). On return went like clockwork, no probs atall. I would consider using this service again.
January 17, 2008
I was very pleased with the service. 25 mins from phone call to collect on my return...I was surprised to see 28 miles on the clock though??? Where do they park the cars.?? That is a gallon of petrol !!!!!
January 14, 2008
The amount of hassle and time saved for a few extra pounds was well worthwhile. The service was exemplary - they were polite, prompt and efficient. The only down side is the nervous feeling of handing your car keys to a stranger! I would definitely use them again.
January 13, 2008
I would like to highly recommend ACE Meet & Greet. They were extremely helpful when my car broke down as I met them at the airport. As I had a plane to catch they arranged for the vehicle to be towed to their offices and liaised with RAC for me. Their service is excellent and I will most certainly be using them again.
January 10, 2008
A good service at a very reasonable price when compared to other options available. Clear instructions were provided and the collection and return of our car worked smoothly and saved us a considerable amount of time and hassle. Recommended.
January 9, 2008
Excellent service!!! Car already en-route when I called from baggage reclaim - waited only 5 minutes for car to arrive!
Nothing out of place with the car - great service!
January 8, 2008
I booked the ACE Meet & Greet service from Gatwick for the first time. I followed their instructions to call 20mins before arrival and their driver was there to collect our car when we arrived. On return to the UK I followed their procedure and called from the baggage hall when bags had been collected. 20mins later as per there agreement the car arrived outside arrivals. Can't fault the service, staff friendly, would definitely use again.
January 7, 2008
There was some confusion on our outbound journey. We rang 20 minutes before arriving at Gatwick and were told to ring again when we arrived. We did this but the person answering the phone was not expecting our call and we had to wait a further 20 minutes before someone came to collect our car. The homeward journey was a lot smoother and we only had to wait 5 minutes from arriving at the pick up point.
January 6, 2008
A friendly and efficient service. The drivers were there to meet us as arranged and the company were flexible enough to deal with our catching an earlier return flight than expected. We would definitely use them again.
January 6, 2008
Must admit i messed up!! booked the pick up for 27th December but actually landed on 26th, however someone managed to deliver the car back to the airport.
January 2, 2008
They did exactly what they said they would. They were there to collect the car from us at the time agreed and off we went. Having forgotten that we actually landed the day after we took off, we phoned as requested, and the car was still with us as we got to the allocated place. Worked brilliantly for us and would reccomend them accordingly
January 1, 2008
Brilliant. Really good experience, great start and finish of our holidays. Will recommend.
January 1, 2008
The guy was waiting at Gatwick when we arrived. Very polite and professional. Arrived back at Gatwick at 11.30 pm, rang ACE and car was dropped off for us within 10 minutes. Excellent service, we will certainly use them again.
December 17, 2007
Excellent service both ways. Someone was there to meet us at Gatwick at the arranged time. On our return our flight was delayed by 35 minutes but I called as soon as I reached passport control as I had no hold luggage and the car was waiting for me when I got the the designated place. Delighted with your service.
December 11, 2007
This was a professional service. I was met at the arrival time I had specified and the car was returned just within the 20 minutes promised from collecting my luggage, even though my flight had been delayed. The staff were friendly and polite. If I could suggest a slight improvement, I did ring as I got off the plane to say that I would be ready in 20 minutes but was asked to ring back when I had my bags. I did feel that this was unnecessary delay, especially for a domestic flight.
December 10, 2007
Had difficulty in calling to arrange to meet for departue as the number given was on divert to an answerphone. When rep arrived I did not get a receipt for the car or any documentation which was a little concerning. On return service was excellent in that the rep called at the time we were due to have arrived which coincided with us collecting our baggage and the car was returned within a few minutes.
December 9, 2007
This was the first time that I used the meet and greet service, and I would definitely use it again. Luxury service and not too much a premium. There was a slight confusion over names (I booked 2 cars under different names however they were both reserved under the same name) which resulted in a slight delay at drop off (10 mins), collection was good without any issues and as promised. Drivers were friendly and courteous.
Would I use this service again..... without a doubt!
Thanks to all at ACE Meet and Greet.
December 7, 2007
Excellent. Friendly driver met us at the easy-to-find meeting place, and brought our car promptly on our return so we didn't have to wait. It was all so painless and easy. Why have I never used this service before?
December 6, 2007
Compared to other Meet & Greet companies we've used this has been to date the best experience. Previously it's been a waste of time and money as the car collection and drop off has taken so long it would have been quicker to book normal parking and use the shuttle bus. This time the rep was waiting when we pulled up and there for us as we came out of baggage reclaim. Excellent.
November 20, 2007
The actual drop off and pick up went fine but we had a puncture in the front right tyre very soon after leaving the airport and then noticed that the near side wheels were filthy with mud and the hub cap broken. We wondered where the car had been kept! Any ideas??
November 17, 2007