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Gatwick ACE Meet and Greet reviews

Gatwick ACE Meet and Greet logo

Here are some comments that our customers have made about Gatwick ACE Meet and Greet

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5

"Excellent service!!! Car already en-route when I called from baggage reclaim - waited only 5 minutes for car to arrive!
Nothing out of place with the car - great service!"

January 8, 2008
5

"I booked the ACE Meet & Greet service from Gatwick for the first time. I followed their instructions to call 20mins before arrival and their driver was there to collect our car when we arrived. On return to the UK I followed their procedure and called from the baggage hall when bags had been collected. 20mins later as per there agreement the car arrived outside arrivals. Can't fault the service, staff friendly, would definitely use again."

January 7, 2008
3

"There was some confusion on our outbound journey. We rang 20 minutes before arriving at Gatwick and were told to ring again when we arrived. We did this but the person answering the phone was not expecting our call and we had to wait a further 20 minutes before someone came to collect our car. The homeward journey was a lot smoother and we only had to wait 5 minutes from arriving at the pick up point."

January 6, 2008
5

"A friendly and efficient service. The drivers were there to meet us as arranged and the company were flexible enough to deal with our catching an earlier return flight than expected. We would definitely use them again."

January 6, 2008
4

"Must admit i messed up!! booked the pick up for 27th December but actually landed on 26th, however someone managed to deliver the car back to the airport."

January 2, 2008
5

"They did exactly what they said they would. They were there to collect the car from us at the time agreed and off we went. Having forgotten that we actually landed the day after we took off, we phoned as requested, and the car was still with us as we got to the allocated place. Worked brilliantly for us and would reccomend them accordingly"

January 1, 2008
5

"Brilliant. Really good experience, great start and finish of our holidays. Will recommend."

January 1, 2008
5

"The guy was waiting at Gatwick when we arrived. Very polite and professional. Arrived back at Gatwick at 11.30 pm, rang ACE and car was dropped off for us within 10 minutes. Excellent service, we will certainly use them again."

December 17, 2007
5

"Excellent service both ways. Someone was there to meet us at Gatwick at the arranged time. On our return our flight was delayed by 35 minutes but I called as soon as I reached passport control as I had no hold luggage and the car was waiting for me when I got the the designated place. Delighted with your service."

December 11, 2007
4

"This was a professional service. I was met at the arrival time I had specified and the car was returned just within the 20 minutes promised from collecting my luggage, even though my flight had been delayed. The staff were friendly and polite. If I could suggest a slight improvement, I did ring as I got off the plane to say that I would be ready in 20 minutes but was asked to ring back when I had my bags. I did feel that this was unnecessary delay, especially for a domestic flight."

December 10, 2007
4

"Had difficulty in calling to arrange to meet for departue as the number given was on divert to an answerphone. When rep arrived I did not get a receipt for the car or any documentation which was a little concerning. On return service was excellent in that the rep called at the time we were due to have arrived which coincided with us collecting our baggage and the car was returned within a few minutes."

December 9, 2007
5

"This was the first time that I used the meet and greet service, and I would definitely use it again. Luxury service and not too much a premium. There was a slight confusion over names (I booked 2 cars under different names however they were both reserved under the same name) which resulted in a slight delay at drop off (10 mins), collection was good without any issues and as promised. Drivers were friendly and courteous.

Would I use this service again..... without a doubt!

Thanks to all at ACE Meet and Greet."

December 7, 2007
5

"Excellent. Friendly driver met us at the easy-to-find meeting place, and brought our car promptly on our return so we didn't have to wait. It was all so painless and easy. Why have I never used this service before?"

December 6, 2007
5

"Compared to other Meet & Greet companies we've used this has been to date the best experience. Previously it's been a waste of time and money as the car collection and drop off has taken so long it would have been quicker to book normal parking and use the shuttle bus. This time the rep was waiting when we pulled up and there for us as we came out of baggage reclaim. Excellent."

November 20, 2007
2

"The actual drop off and pick up went fine but we had a puncture in the front right tyre very soon after leaving the airport and then noticed that the near side wheels were filthy with mud and the hub cap broken. We wondered where the car had been kept! Any ideas??"

November 17, 2007
3

"Outgoing collection was not a speedy as aniticpated. Could not understand the driver when phoned through and had to try four times.

Inbound - phoned from baggage hall and waited 15 mins as indicated in instructions."

November 15, 2007
5

"Very good service - was there waiting for us when we arrived on departure and also on return we only had to wait a minute or so"

November 15, 2007
5

"Very efficent and made it all effortless and quick."

November 11, 2007
5

"Have used ACE Meet and Greet three times now and they have been punctual, polite and the best value on every occasion. Will most definitely continue to use them in the future."

November 6, 2007
4

"The instructions for meeting the driver were not clear. they seem to have been drafted before the new restrictions came into force after the Glasgow Airport bombing attempt.
Otherwise your service was very good."

November 4, 2007
5

"It was the first time I have used Meet and Greet when travelling and it was fantastic. I will use Meet and Greet everytime from now on. Well worth the little extra that you have to pay for the service. We were on the road on our way home within fifty minutes of landing."

November 3, 2007
5

"Excellent service. We phoned once we had our luggage and the car was there within five minutes of getting to the meeting point."

November 2, 2007
5

"Excellent service. We had an early morning flight arriving at 4am and Ace were right there to pick us up. On departure they were again stop on time (if not a little early)."

November 1, 2007
5

"Quick service, especially on the return. Had to wait for about 5 mins on the departure, but the car turned up outside within 15 mins of phoning them."

October 31, 2007
4

"I was very pleased with the service as I have used 2 others in the past. The price was the first attraction, but was worried that the car would be taken too far away, so that when I had got through customs I would have to wait ages for my car. But no, that was not the case - only 5-10 minutes which is quite acceptable. I will use them again, as I make 3-5 trips a year through Gatwick."

October 30, 2007
5

"Very good service at an excellent price! Would recommend and would certainly use again."

October 30, 2007
5

"Excellent service - collection 20 minutes from our phone call, and return 10 minutes after our call following baggage pick up. Extremely personable chauffeur - Richard. Thank you."

October 28, 2007
5

"Wonderful, quick and efficient service. Would recommend and use again.

Regards,

Kerry COWMEY"

October 28, 2007
4

"The system worked very well although I believe it could be difficult to meet with your person when the airport is at its busiest."

October 27, 2007
4

"great using meet and greet parking as it took the hassle out of parking then getting the courtesy bus to the terminal, especailly as it saved time which was really helpful as we were on a very early morning flight! Rep was there to take the car on arrival, did have to wait approx 10mins upon return though but not too bad!I would definately use again, also competitively priced."

October 26, 2007