"Overall we would use this service again and no major problems. But a few things to be aware of when you book: 1) the instructions of where to meet their staff are not very clear and easy to misunderstand 2) their staff member was not in a company top and jacket like the instructions said so we couldn't find them easily and were a bit concerned that they weren't in a uniform in case they weren't from the company at all! 3)the staff who took our car from us and who brought it back were very speedy and quick and we had to be assertive to get them to slow down a bit so we had time to check we had everything from our car and that they gave us an oportunity to check over our vehcile for any damage when they brought it back to us- there wasn't but he just handed the keys to us and wanted to shoot off but we wanted to check the car first. But, like I say, overall it was good, cheap and we would use them again but just keep the above in mind..."June 17, 2008
"Excellent service, the car was there both on arrival and departure, did not have to wait at all. Will use it again."June 17, 2008
"very happy with the service I received. Prompt collection and delivery."June 16, 2008
"Fantastic we will definitely use this service again. Smooth, stress and worry free but best of all no waiting for a bus that drops you in the middle of a car park leaving you looking for the car you left the week before in an area you can't remember the number of!"June 16, 2008
"This was the first time i used meet and greet, i would definatly use them again."June 16, 2008
"Brilliant service and very reasonably priced. Will use you again. Thanks."June 16, 2008
"Excellent, no problems at all will be using again in Sept 08. Very reasonable price considering we was delayed for 17 hours. Would highly recommend to anyone looking for car parking at Gatwick."June 13, 2008
"The system was very easy, just pull up outside the airport and someone takes your car. We had no problems and was pleased with the service but I was worried the whole holiday as my mum had said they had been on watchdog. I did check and they only did 30 miles in the car but probably wouldn't use again (next time will use on-site carpark where I can keep my keys)."June 13, 2008
"Very good service; we will recommend you to others."June 12, 2008
"It was not a good start because when I ran to say we were about twenty minutes away from the airport, I was told there was no record of my booking and had to give all my details again. Nevertheless, from then on the service was first class with the driver meeting us within a few minutes of arrival at Gatwick. The delay at Gatwick on our return was negligible and we were soon on our way home. I would recommend this service."June 12, 2008
"expensive but a necessity with kids espcially on late flights. good fast service , friendly staff
"We booked with ACE approx 2 weeks before our departure. Our leaving time was 03.45am, we rang as advised just after joining the M23 from the M25, and the man was there to meet us just as planned.
Our return journey was during the afternoon, once we had our bags we rang and our car turned up at the meeting place 20 mins later.
An excellant service, well done and thanks"
"Second time we've used Gatwick ACE meet and greet, and once again excellent service, easy to use, punctual and reliable, no problems."June 4, 2008
"Had to wait 30 minutes for car to be picked up despite making call 20 mins before arrival as suggested. Car was returned promptly, but was filthy down one side and inside muddy boot prints e.t.c. car had travelled some 30 miles is this normal ??"June 3, 2008
"Would book again, very efficient."June 1, 2008
"firstly can i say that the service was fantastic they were there waiting when i dropped the car off and turned up just as i walked out of terminal and for £10 more than the cheapest park and shuttle was well worth it. the only gripe and it was down to me but i was a little late getting to airport was low on fuel but was still showing 20 miles left in tank and knowing there was apetrol station as you drive out of the collection point thought be ok. well the driver gave me the keys walked away and i packed the 4 suitcases and we got in turned the key it spluttered and died just as i pulled away i then had to push it back then walk and get fuel. would it have been to much trouble to have put a few litres in knowing how low fuel was. obviously they must park the car a few miles away from airport. would still use this company again."May 30, 2008
"We used ace meet and greet for our latest holiday, it was great value for money, we was a bit dissapointed that we had to wait to be meeted at the airport longer then expected, also on return it took them about 20 minutes to pick us up, but it is still cheaper then a taxi or parking..."May 29, 2008
"Did exactly what was arranged, the whole process went very smoothly - it was as easy as it should be!"May 29, 2008
"Very good service, prompt with drop off and collection. Would use again."May 27, 2008
"This was my first time using meet and greet, they were fantastic. Will definatly be using them again.
No waiting around or hastle with the car."
"Service was excellent, both ways. Coping with changes in flight times was no problem, and the phone was always answered promptly and couteously. Will definitely use this service again."May 25, 2008
"Not the most prompt of meet and greats. Kept waiting for 10 minutes but you are told that,good value for monies."May 19, 2008
"first time using this type of service, will definitely use again, fantastic value. Only criticism would be that the instructions they emailed me said I would have to pay the driver in cash, despite having just been through a credit card process when booking on the net. I had the cash just in case but the driver didn't ask for it so no problem."May 16, 2008
"Great service. They were waiting for us when we arrived at the airport and we phoned them with only 10 minutes notice.
They took a little longer when coming back but that's fair enough, you'd have to wait that long for the shuttle bus for any car park.
Great for taking surfboards as the shuttle busses don't allow these on."
"Very good service. Clear instructions and polite and helpful staff. Would definately use this service again."May 13, 2008
"First time of using this service which i have to say is absolutely first class. Compared with the other meet and greet services that I had to choose from, these guys were admittedly the cheapest and I therefore wasn't expecting such a high calibre of service. How wrong could I be. A friendly face arrived within 5 minutes to greet us at 3:30am in the morning and as instructed on our return journey, I rang the number provided and by the time we got outside, our car was waiting for us. Extremely friendly, efficient and professional company which I wouldn't hesitate to recommend to family and friends or use again myself, which I will be in August and for many years to come. Thanks so much for making the start and end of our holiday so easy. See you in August. Kate"May 10, 2008
"I found Ace very easy and hasel free. when you have been traverling one phone call and you car is there!!"May 7, 2008
"Unfortunately not so good this time,which is a shame as we use you lots and normally its a good service.We arrived on time,received our bags and called your number,spoke with a nice man who said"I am just dropping off some drivers outside the airport we will be with you in approx 10 mins,well we waited 30 mins before we decided to call again to see what was happening and it appeared there was a change of shift and got forgotten,the driver did appear 10 mins later and apologised lots of times and explained what had happened,he said because of my name being a little unusual he will remember to mention it to H.O.What didnt help is that they closed the M25 due to an accident taking us hours longer to get home,we would have missed it if we had our car on time.Anyway moan over but you did ask."May 7, 2008
"I have used a meet and greet service about 15/20 times over the last three years or so and would say that this time was the best experience to date. Very clear instructions, with a swift collection at Gatwick (N Terminal) and an even quicker drop off on our return. No hanging around for ages (and noticed that some people were waiting when we arrived and still waiting after we had driven off). Whoever was answering the telephone was also very quick to do so, as well as being clear, informative and courteous. Thanks."April 27, 2008
"Fantastic service, driver was really helpfull, will definately use/recommend."April 24, 2008