Gatwick ACE Meet and Greet reviews
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Here are some comments that our customers have made about Gatwick ACE Meet and Greet
Very helpful and polite. Despite being delayed on M25/M23 due to road closure following accident, Ace controller understood the issue and made sure the driver new and waited until I arrived some 35 mins late. My colleague, in another car, was met on time with no issues. On return to Gatwick both cars were delivered within a few minutes. Would definately use this service again and recommned it.
December 21, 2009
I have use ACE Parking several times before and have been completely happy with the service they offer. However this time they had no record of my booking and therefore kept me waiting a good half hour before collecting my car from me on arrival at Gatwick. The person who I spoke with was extremely discourteous, in fact, extremely rude, but was understandly very annoyed as the booking was done through an online agent who clearly had not passed it on to them. Will i use ACE again - yes, but I will book direct with them.
December 9, 2009
Excellent. Although we arrived 20 mins early they managed to meet us early. Our return flight was delayed but again they met us promptly.
December 2, 2009
Perfect service. Will definitely use it again. If you go away for a week-end and you have got a car, it is a much better option than taking the bus or the train to go to the airport.
December 1, 2009
Very good service, for first time using meet and greet there was a polite lady waiting to meet me and someone waiting when i returned. Will use again, also a reasonable price.
November 23, 2009
Fantastic service prompt and friendly staff with the extra touch of advice and friendliness. Just what you need with the stresses of travelling.
November 21, 2009
No complaints as the service we used proved excellent.
The only point I would make is that the directions to the place from which the car was to be met could have been made clearer.
October 26, 2009
I have used Ace Meet & Greet a few times now at Gatwick airport and they have always been prompt to pick up and drop my vehicle. Would certainly use them again if they can keep their prices competive.
October 25, 2009
What a great service there and back no problems at all and would deffantly use you again and tell all my freinds to use you as well.Thank You.
October 7, 2009
Really great service - quick, easy and efficient. They were waiting for me on my return flight - no hanging around. just what you need when you've been away!
September 24, 2009
Excellent service - car was picked up and returned very promptly and will certainly use ACE Meet and Greet next time
September 18, 2009
We used ACE on Thursday 3rd September, we arrived earlier then scheduled and contacted ACE, as they were busy we had to wait to be meet to hand the car over. From waiting around it would seem that other companies appeared to have more staff than ACE! The man that meet us was very pleasant and apologetic. On our return unfortunately we made the driver wait for us, due to customs officials and the drop off man was very kind and help us load our heavy bags into the car. We had no problems apart from the initial wait, and would definitely use ACE again, they provide an very good service and are excellent value for money.
September 11, 2009
I used ace parking last week and would just like to thank ace parking for an excellent service, my car was delivered on time and the staff was most helpful,I will defiantly use and recommend ace parking again.
September 3, 2009
Excellent service - immediate collection upon arrival - 25 mins to deliver car when returned. will use again
September 2, 2009
The drop off took some time as we called at least 20 mins before hand but we then had to wait at least 15-20 mins for the ACE person to turn up. Collection was very swift and well managed.
October 7, 2008
An excellent service. Took the bother out of finding the car park, finding a space and then having to wait for a bus etc etc. Phoned as instructed 20 mins before arrival at the airport and someone was there to meet us. On arrvival back at Gatwick the car was there 15 mins after calling. Would be more than happy to use again and recommend to others.
September 30, 2008
excellent. can't find anything bad to say. Booking was easy. Telephone manner and details were good. Staff at drop off and pick up were very pleasent and efficient. Time waiting for car was within a reasonable time. Price was one of the best. Very impressed and will certainly use your service again. Thank you.
September 4, 2008
THe drop off experience left much to be desired. As we needed to fly very early in the morning we decided to use the meet and greet service. Unfortunately the mobile number we were required to ring was frequently engaged. Once we got through and organised our drop off time we waited for half an hour for the greeter to arrive and take the car. The meet when we arrived was a bit better but we still had to wait 25 minutes for the guy to drop off our car. I would estimate that we didn't end up saving any time for the additional money.
September 3, 2008
We booked ACE meet and greet and then read reviews which made us dubious as to whether or not we should have but we are glad we did. No problems at all. Arrived at gatwick and parked car and waited for someone to turn up and take our car. We both went over the car and made a note of existing minor marks and off we went on holiday. On our return we only had to wait 5 mins for our car to come back and the only comment we would make is that the driver got out handed us the key and then went off without a word!!!
August 30, 2008
Booked with Ace meet and greet on our trip from LGW to Paphos Cyprus. Telephoned the number I was given 20 minutes before we arrived at Gatwick. Only waited about 5 minutes when the driver appeared. Upon arriving back from cyprus telephoned after we had received all our bagguage, the phone just kept ringing and ringing. I did panic a bit but i was telephoned back straight away and was told that my car would be delivered back to me within 10-15 mins, which it was. The guy just asked for my name, then just walked off, which I did think was a little rude but there you go. Overall though would use this service again as convenient with 2 young children.
August 30, 2008
This was a very friendly and efficient service. i could not print my details on my computer so i rang the contact no. The employee was very helpful and had the details sent to me within 48 hours. The employees at the actual car park were also polite, friendly and efficient. The gentlemen who met us for our departure and arrival were both helpful. I have already recommended ACE to a friend and will definitely use them again. A great service. Thank you.
August 30, 2008
Excellent & reliable service. Could not fault it. Friendly rep was there waiting for us to collect car and also when we landed he was already there. Highly recommend.
August 29, 2008
We were extremely impressed with the service. we have used other companies before, and while they were good, they were also more expensive and they did not have meet and greet.
The instructions were clear and they drop off and pick up were both very fast and with excellent friendly drivers.
we will be recomedning this service to all the people we know, even those that insist on staying at a hotel near Gatwick.
August 29, 2008
First time I've used Meet & Greet at Gatwick and the driver was on time for both the pick up and arrival.
Car seemed to have done about 30 miles and initially we could not find my house keys as they had been removed from the main keyring but they were hidden in the drinks holder so no real problem. So whilst Gatwick is not a good airport, Ace gave me no problems
August 21, 2008
Very impressed with this service. Much easier and more convenient than parking the car yourself and then having to catch a shuttle bus.
On both the outward and inward journey, someone was there to meet and greet. Polite, courteous staff. No hanging about.
A great service, would highly recommend.
August 19, 2008
Overall, although the drop-off and pick-up service facility is a good idea we had mixed experiences.
For the drop off we called, as requested 20 minutes before arrival but then still had to wait for 40 minutes before a driver appeared. We called the company three times to establish where the driver was but they were very unhelpful, bordering on being rude. The drop off area is, in fact, in a no parking area and the airport staff and traffic wardens kept moving us on. Thus, we were forced to keep driving round in circles until the driver appeared. His explanation was heavy traffic. Why the drop-off and pick-up point is in such an area seems more than a little daft.
On our return, we called the company, as requested, when we had our luggage but then encountered a slight delay getting to the pick-up point. The driver was annoyed because we had kept him waiting and was not overly happy with being delayed as I checked the outside of the car for any damage - despite the fact that they do this, understandably, when we left the car with them. He was gone very quickly so if we had any queries there was no one to ask. Also there was no signing over procedure.
Overall I doubt that we will use this company again when we travel from Gatwick.
August 15, 2008
A friendly and efficient service at a reasonable cost, will definately use again.
August 14, 2008
A good service on arrival company rep waiting at airport (no uniform only paperwork to identify him by). On return had to wait for vehicle, not sure what the hold up was. will use this company again. Only complaint is the car smelled of smoke and I am a life long non smoker.
August 13, 2008
I have to say, this service was great. The guy, I think his name was Ray, was at the airport awaiting our arrival ready to take my car away for parking. He fully inspected my car which gave me confident that the condition of my car was important to him and that the car would be looked after. On our return back into the country, the collection of our car could not have been easier. This meet and greet service worked really well and I would recommend it.
August 12, 2008
Great service. With a pregnant wife it was a pleasure not having to lug luggage from an off-site car park! Prompt and efficient too so no hanging around. Would have taken a car valet too if the service had been offered.
August 10, 2008