"Very smooth operation from start to finish even when our return flight was delayed by a couple of hours - excellent service."November 11, 2010
"Excellent service, thanks."November 9, 2010
"The new system where the customer has to self park is fine provided that buses run regularly enough to ensure that customers are nor hanging about in the cold and rain (or snow). As it was the outward journey was fine and went without difficulty.
The homeward expewrience was not quite without concern.
Firstly contact with the office on our return was not the usual where there are discreet phones on the airport concourse which enable direct contact to be made with Secureparks office. The new instruction requires a call to an Edinburgh phone number and then when connected to choose Option 3. When we did that the phone simply rang out with no response. We tried several times to make contact without success. We then went to the designated bus stand and were encouraged to see a bus waiting - we thought for us, but as we approached the bus drew out and left (empty). Fortunately another came along within a few minutes.
We understand that the new system is still bedding down but I must say I felt disappointed about the new contact arrangements which clearly are not working and I would worry if arriving at an odd hour. Because of this I am questioning whether I will continue to use Secure Airparks at Edinburgh as my confidence in their new operation is somewhat dented. I would need to be assured that I can make contact with their office and if necessary be able to speak to someone. I also question why the airport dedicated phones are no longer available. It seems to me that the company is clearly trying tp pair its costs to the bone but doing so at the expence of customer service is false economy particularly where the price difference is marginal compared with other competitors."
"The service was spot on. No problems."November 8, 2010
"EVERYTHING WAS FAULTLESS.
100% GREAT PARKING EXPERIENCE AND DEFINITELY USE IT AGAIN"
"I am a bit old fashioned (and old) so I found all the modern bits and pieces something of a shock. The number plate recognition idea is great but I found it very difficult opening the gate on the way out with the card.There seemed to be no one in the ofice when I rang the bell. I suppose once I get used to it it will be fine - I hope.
"an excellent service in all respects, though a little pricey!"October 31, 2010
"Everything worked very smoothly. Signage in and out of the car park wasn't very clear though."October 30, 2010
"Excellent service - brilliant system. Will make a point of using again and again and will recmmend to others. Good value, no hassle before or after holiday."October 29, 2010
"Not as easy to find as we'd expected, but once we arrived we were quickly taken to the airport and when we came back home at 1am, the bus was there waiting for us. Great service, very quick and very reliable. Would certainly use them again."October 27, 2010
"Excellent, close to airport."October 27, 2010
"Excellent service as always. Check-in is painless, and the transfer is quick and easy. On return you are dropped off very close to (if not next to) your car. As they know which flight you are returning on, and monitor the arrivals, there is almost always a bus waiting for you once you have your luggage. Highly recommended."October 25, 2010
"very efficient and halpfull."October 25, 2010
"A complete hassle free experience"October 24, 2010
"Pleasant experience from booking to drop off at car on return. Will certainly use Secure Airpaks in the future"October 23, 2010
"Have used Secure Airparks Edinburgh on four occasions, and found each time the same 1st class efficent, friendly,and secure service. I will use Secure Airparks again,top class.
"This is not my first experience of using Secure Airparks. Each time I have used Secure Airparks I have not had a problem everything has gone as smooth as clockwork and all personnel asociated with the company have been more than helpfull. I would happly comend Secure Airparks to any one"October 21, 2010
"I would thoroughly recommend Secure Airparks. I was very satisified with them."October 20, 2010
"Very impressed with the service - fast and reliable - would use it again and also would recommend it to others"October 18, 2010
"This is the second time that we have used this car park so our experience was very similar. Car park was easy to find and after parking our car we were delivered to the airport terminal very efficiently. Upon our return, a bus arrived within a few minutes and whisked us to our car. There were no issues and will definetly use this car park again since it is fantastic value for money."October 17, 2010
"Fast efficient service"October 15, 2010
"This was very easy to book - I did it last minute. Still good value and very close to the airport. Recommended!
All in the open air - if you are looking for sheltered space look elsewhere."
"Excellent service. Everything ran as smooth as clockwork so I can't fault a thing.
Unlike my previous experiences in Aberdeen, we were dropped at our cars by the bus. Although this was OK for a mild day in October, bringing the car to the main office and having the engine running and warming up when we arrive might be preferred on a winter's night."
"Service was excellent. Check-in straightforward. Immediate transfer. Coach waiting on return and dropped off by my car."October 13, 2010
"As always the service from the team at Edinburgh was first class, helpful, efficient and fast."October 12, 2010
"Quick, efficient service. Fast delivery and pickup.Documentation - per email - comprehensive."October 12, 2010
"Very easy to use; extremely efficient and bus service to and from airport excellent.
Overall an excellent service."
"Very effecient absoloutly no problems."October 11, 2010
"First class service on departure and arrival.
A very convenient location and excellent shuttle service.
A few more signs from the main road would round it off."
"Quick and easy to book, trouble free check in and prompt pick up on return. Value for money."October 10, 2010