in response to your online questionnaire I can state the following:
1) booking & confirmation - very good
2) arrival at Edinburgh - female receptionist very pleasant and professional
3) drop off at airport smooth and uneventful
4) return trip not so smooth! Wrong number printed on card for pick up!
5) driver perhaps a little pushed for time!
6) car parked tightly and I had to be exceedingly careful getting out
Despite what looks bad I would use your service again but would like someone to guide me out next time so that no knocks or scrapes occur
"The Service was efficient & Courteous. The only issue I had was the very poor surface of the pick-up-car area which was finished in type 1 grade bottoming or similar which was extremely difficult to walk on and has the potential to damage the bodywork on vehicles if drivers exit at speed."September 29, 2008
"The parking itself, along with the transfers to and from the airport were no problem - what really ticked me off though was the fact that I paid for a vacuum, wash & wax when we checked in on the Friday - on our return at 01.30 on 23/9, the car was ready for pickup, but it was obvious it hadn't been vacuumed - fair play to the lad in the office, as he paid back the balance between the vacuum, wash & wax and just a wash & wax
However, lo and behold, later on in the morning, in the daylight, I discover that even the wash and wax hadn't been done
Have to say that this spoiled what was otherwise a pretty smooth experience"
"The car park was easy to find and staff were all very helpful. I didnt have to wait long for transfer to/from the airport. On return my car was parked in the pick up area on some rather uneven, large stones(as opposed to tarmac/concrete)- am just thinking of tyres (given that I dont have a four wheel drive...)"September 23, 2008
"Would have received a 5 if the driver on the way in had helped with our 6 cases of luggage,my father is 70 and we got no help.
Driver when we arrived back was the opposite and we coudnt help him .Apart from that great service ,fast and polite at all times"
"Excellent service as always, thanks a million"September 18, 2008
"Very good service. Car check in efficient and helpful. Shuttle bus to and from airport quick and car pick up as good as check in."September 16, 2008
"Excellent fast efficient service - never have to wait long for pick up - good value"September 16, 2008
"The drop-off was well organised and location great. However, upon collection of my car I was concerned to see an extra 30 miles on my speedo and someone had been trying to reset the trip meter. I have now called twice to ask for explanation and have been unable to speak to anyone who can explain. I was promised a call back from manager - still waiting on this."September 12, 2008
"Excellent service provided by LowCost Airport Parking. The pick up service and drop off service was very efficent, I think I may have waited a total of 1 minute to be taken to the airport and when I was picked up again which I cannot argue with at all. The staff were very friendly and helpful, and my car was in tip top condition. With the price so low and with the excellent service provided I would definately recommend LowCost Airport Parking to friends."September 10, 2008
"Arriving at the car park booking in was a simple, enough process having booked online and they were expecting me. Only issue was on return,I was simply handed the keys ands pointed to a general area where I was informed my vehicle was parked. This area contained several hundred other cars and searching in the pouring rain in a car park more suited to a building site was not the best experience. Underfoot was large pieces of hardcore which also left my shoes extremely dirty. Having eventually found my vehicle I noticed it was parked far too close to the next vehicle and I struggled to get in through the drivers door. In addition the prices advertised were from three pounds a day yet I was charged £9.50 for two days. Not the worst experience but could certainly be improved."September 8, 2008
"The staff were friendly and helpful and the mini bus arrived very quickly after my call. I would use the service again but I would ask for my car not to be parked quite so close to others as it made it difficult for me to gain access; it is an Audi TT with large single doors and the soft top had a lot of leaf litter on it."September 2, 2008
"This is the second time i have used this car park and found the service friendly and efficient"August 25, 2008
"First class service. Your staff could not have been more helpful. I would certainly use the service again.
Well done and thanks."
"Low Cost Parking at Edinburgh Airport is an excellent and cheap facility. They are efficient, friendly and I seldom have had to wait long for the bus pick up. The bus drivers could drive a little more sedately in order to give their passengers a more comfortable ride. I have used this firm on many occasions and will continuie to do so."August 22, 2008
"I am pleased to say that once again Lowcost Airport Parking has provided a professional, efficient and helpful service. The staff are always helpful, and polite. I have, and continue, to recommend Lowcost Airport Parking."August 19, 2008
"On arriving back at the carpark, our car could not be found. After 50 mins.the car was eventually found but to our horror it had been damaged, The front spoiler was scrapped.
I have contacted the Manager, Mr Marshall, but as yet have had no response to my complaint"
"good car park in general. i have no problem but when i went to park my car heard a lot of complaints that there is no space and the car park was overbooked because of internet booking . but I have no problem and the trasportation to and from the airport was quick."August 13, 2008
"It was quick, easy and professional."August 12, 2008
"Service was excellent with no problems even although our flight was late by some 8hrs, text facility was very helpful and collection form airport terminal very prompt."August 8, 2008
"I used airport parking shop and the service was excellent. As soon as we arrived we were taken straight to the airport and on returning unfortunately we were diverted to Glasgow and did not arrive in Edinburgh until 3 hours later but a bus was there waiting to take us to our cars. I will definitely use the same company again when travelling."August 7, 2008
"Very poor service. Arrived to pick up car handed key and told roughly where the car was parked. Walked in the rain to find the car blocked by another, walked back to reception informed them no appology it was a struggle to get the employee to move very sluggish.
As I drove my car back to Glasgow on the motorway I could hear a rubbing noise on my rear brakes when I arrived home I was shocked to find my rear allowy wheel damaged in 2 places."
"we used edinburgh lowcost airport parking last week.
very straightforward: from the booking we rcvd confirmation with booking ref and directions. no bother in finding the site and a quick transfer to the terminal.
clear instuctions for return with another quick transfer back to car.
would certainly use this site again."
"Very satisfactory apart from on return shared bus with clients from Flying Scot who were dropped off first then us. Would have been better for us if designated bus for each car-park was possible. Apart from that would probably use your company again because of cost!"August 5, 2008
"The booking with Edinburgh Low Cost Parking went very smoothly. They were expecting us both on arrival and return and the transfers to/from the airport terminal were very quick. The car was ready to drive away. I would not hesitate to use them again for holiday airport parking."August 5, 2008
"Reception good. Pickup fine this time. Sometimes we have to wait for others who are picking up baggage when we only have hand luggage. This is annoying as it defeats the point of only having hand luggage. Car was ready and easy to get."August 4, 2008
"Found the staff very friendly and helpful on arrival to the car park and everything went very smoothly. On return from holiday we had no problems at all after contact was made informing them of our arrival at the airport, transfers were quick and without hassle."August 1, 2008
"No real problems with this car park.
The only thing that disturbed me was how close the cars were parked together. It really made me think about how they managed to get in & out of the cars that were parked. Another couple who were collecting there car at the same time as I was also voiced there concern to me about how close cars were parked."
"THis is a great service, two minutes from the airport on a non stop bus service. Staff were very helpful and car was waiting near the office on our return. Would recommend them to anyone."July 30, 2008
Very pleasant & welcoming staff - no hitches.
Will use again.