"use everytime when using edinburgh airport first class service"March 13, 2011
"stayed several times now, perfect location, never any problem with security/safety, quick and frequent transfers, exactly what everyone needs"March 8, 2011
"WORST POSSIBLE - (1) I NEVER GOT TO THE CAR PARK SINCE THE DIRECTIONS TO FIND IT PROVIDED BY BOOKFHR.COM MEANT I COULD NOT FIND IT AND MISSED MY PLANE! The directions would be easy to follow if you approached the airport slip road on the A8 coming from the Edinburgh direction since the first roundabout is evidently a roundabout. Approaching from Glasgow on the A8 you come off the slip road and it is not obvious that you join the airport road at a roundabout - it looks like you are merging into a road. This being the case the 1st roundabout is half way to the airport and by turning left at this roundabout you go straight into another Scotpark car park but there is no Low Cost Airport Parking anywhere to be seen. As a matter of interest there was another car trying to find the (Edinburgh) Low cost airport parking at the same time and at the same roundabout so I am not the only one to be muddled by the directions – I do not know what happened to that family since we ended up driving in different directions trying to locate the place. On returning to Edinburgh the following Wednesday I revisited the instructions and the roundabouts to make sure that it was not early morning fatigue that had caused the muddle and can confirm that the instructions provided are totally inappropriate if you approach the airport from the west of the A8 road.
I have attached a copy of the directions at the foot of this email to save you having to look these up.
ANOTHER WORST (2) I TRIED TELEPHONING THE NUMBER PROVIDED (0131-333-0091) FROM 7.00 AM TO 8.30 AM AND IT WAS ALTERNATIVELY CONSTANTLY ENGAGED OR NOT ANSWERING. HAD SOMEONE HAVE ANSWERED THEY COULD HAVE TOLD ME HOW TO GET THERE.
GOOD I eventually found another airport parking company (Flying Scot) and drove in prepared to forfeit my money paid to Edinburgh Low Cost Parking and pay afresh. As it happens Flying Scot are a sister company to the Low Cost Airport Parking and they arranged for me to park my car on their premises and somehow managed to contact Low Cost Airport Parking on the phone and they transferred the arrangement / monies paid to their business and took me in their courtesy car to the airport. Sadly it was now too late and I missed my flight.
The inmpression I got from 'Flying Scott' is that a number of people find it difficult to locate (Edinburgh) low cost parking. I do not know if they saying this to make me feel better or if it is a fact.
I would be interested to hear any comments regarding this complaint.
Copy of directions provided by BOOKFHR.COM:
Follow signs to Edinburgh Airport on the A8 road. Take the main slip road down to the airport, the car park is first left off the first roundabout you come to and the car park is located on the right hand side (next to NCP). There are bright orange signs saying LOW COST AIRPORT PARKING. DO NOT ENTER 'SCOT PARK' THIS IS THE NCP CAR PARK AND IS NOT THE CAR PARK YOU ARE BOOKED INTO"
"I was totally satisfied with all aspects and could not fault anything.The whole thing went smoothly, staff were very pleasant and I will certainly use the car park again."February 22, 2011
"First Class"February 20, 2011
"No problems at all. Bus connection first class and prompt. Have paid more and waited longer at other car parks. I would use this one again."February 18, 2011
"Excellent service close to airport drop off and pick up was vry fast."February 17, 2011
"Good efficient parking service, delivered what was expected."February 17, 2011
"Excellent"February 14, 2011
"overall really good experience. We did get a little confused following the directions but probably more down to us. Rapid shuttle service both ways and best of all the car was running when we got back so lovely and warm, just what we needed!"February 3, 2011
"No problems at all.
Very quick pick up on return"
Easy online booking, convenient location just off main A8, friendly reception staff, easy bus transfer both leaving and arriving. Car waiting for me on return less than 10 yards from Reception."
"Good friendly service, transfer bus on departure took half an hour to leave the car park in the morning, which seemed excessive as the round drive is only 15 mins, although this was very early morning and we weren't expecting a bus to go ever 10 mins. All in all no problems here."January 30, 2011
"Very close to airport, quick efficient service. They had even valeted my car when I returned as part of the basic price. Would definitely recommend"January 24, 2011
"close to airport and very reliable. have used before and will use again."January 16, 2011
"great service from beginning to end both going and especially returning would definatley recommend."January 9, 2011
"Very good service on check-in and the bus was there to pick us up and take us back to the car park on arrival. When we arrived at the car park our car was de-frosted and ready to go!"January 9, 2011
"fast and efficient check in 3 mins to terminal reccomend"January 9, 2011
"Very good service"January 4, 2011
"Very efficient and excellent service.
All run very smoothly and will be more than happy to use again or recommend to others."
"Excellent service. At reception very pleasant young man dealt with our reservation in a polite,friendly & efficient manner.Driver to airport very helpful.
On return other driver very friendly & helpful.
Would have no hesitation in recommending this car park."
"Staff friendly and efficient. Convenient."December 21, 2010
"my flight was cancelled due to snow closing the airport, so i was unable to use my booking, however when contacting the company looking for a refund the reply was "sorry no refunds!!!!". garbage customer service , i will not be using you again!!!"December 13, 2010
"disgrace my flight was cancelled while on the runway,my car was in car park for 4 hours and no refund ' didnt even get offered a week some other time a total disgrace"December 12, 2010
"very helpful chap at the drop/pickup, convenient location, good value, no problems"December 1, 2010
"CLOSE TO THE AIRPORT, GOOD SERVICE, THEY HAD MY CAR DUG OUT OF THE SNOW AFTER WE WERE DELAYED ONE DAY. THANKS."December 1, 2010
"2nd time I have used this park but must admit to being slightly disappointed this time! Arrived back late after being caught in the bad weather. The entrance from the gate to the office was in a terrible condition no attempt had been made to clear the snow. I had to dig my own and the hire car I had with me out of the the snow as it was so deep in the entrance area. Evryone can be cuaght out but remmeber this was 24 hours after the snow had started so at leasrt some attempt should have been made to make it safe for people picking up their cars!"November 30, 2010
"very professional service,and coming back to the car waiting and heated up was a nice touch,all in all an excellent service,will definately use again."November 28, 2010
Just to say I thought the service was absolutely excellent. My car was right outside your main office on our return and you provided the lowest cost as well.
"I have used this carpark for a number of years now and have had no negative experiences so far. The carpark is easy to find, close to the airport and is always very competitive in price. Staff are friendly and transfers straightforward. Even if other carparks have quoted slightly cheaper deals, I have generally chosen low cost. If I haven't I have regretted it. Overall great service."November 25, 2010