"My partner & I used the Long Stay Parking facility in September 2007 when we went away for 1 week.
We found booking straight forward and hassle-free (on-line) and received our comfirmation email very quickly. Details of what to do and where to go were very clear. Return details were also clear. The cost, for the proximity to the airport and regular bus service, we thought good value in comparison with competitors.
If I had to make a criticism it would be about the return pick-up point. The attendant in the office said to follow the sign, which we did; however, we were then faced with several bus stops and were not sure which to opt for! We just followed our instincts, which were happily correct - therefore maybe that could be made clearer, perhaps by using numbered stops or something (as in the car park itself). The bus driver was also very friendly and helpful!
One other point is not in the hands of the car park, but the location of the airport (so near Donnington) can make the traffic a nightmare. Arriving was fine (we travelled from Lancashire), however on our return (a Sunday) it took over an hour just to clear the airport area and "get away" (something to bear in mind when arriving to park, depending on the time of a flight, which could be a big problem)."
"Car parking was fine, however on our return journey an extra bus would have been beneficial, four flights landed withing a short time at East Mids last night (11am and 11.30). I would like to comment on the female bus driver was pleasant, patient and very helpful assisting passengers to identify parking zones and colours, the ticket office staff were also very helpful. Would definitely use your company again."September 12, 2007
"Parking facility was very convenient and efficient transfers made for a good start and finish to our holiday."September 12, 2007
"We were impressed with the EM long stay car parking, from the ease of booking on line to getting back to the car at the end of our trip. The bus drivers were very friendly and helpful and the organisation of the whole thing was impressive. We will certainly use this service again."September 11, 2007
"used 6th to 9th Sept. Excellent service. Only problem was queueing to get out as although I had sorted my ticket out as requested as I left the terminal building prior to getting thebus to the car park it seemed 90% of drivers had not and were reading out their confirmation details over the intercom at the barrier gate.This was frustrating."September 11, 2007
"reasonably priced and easy to find, Had to wait a long time for shuttle bus to terminal, and on return for the shuttle to the car park, staff seemed like it was an inconvenience to assist, and the car was covered in dust when we got back looked like it had been parked next to a building site.
would probably use again but only cos its the cheapest and theres not a great deal of choice at east midlands"
"Great - helpful staff - clear directions - hardly any wait"September 10, 2007
"Found the car park quite easy to find. Parked the car and saw a shuttle bus at the bus stop. It took about 4/5 mins to be dropped off near to departures. Upon our return, because I had prebooked, I had to get my ticket verified at the ticket office, but this was right opposite the exit doors of the airport, this was done quite swiftly, we then walked a couple of hundred yards to the long stay bus stop, the bus arrived within minutes. The only problem was where we had left the car, the instructions were to make sure which zone you were in, we were in G but the driver said there were 4 G's, this gave us a bit of strife and eventually we found our car. I would use these facilities again."September 10, 2007
"Parking and returning to the long stay car park were excellent, buses were available going and on return."September 10, 2007
"I found the wait for the bus to take us to the terminal very long. The state of the carpark was very poor. the surface was large scaplings which were very difficult to negoiate and pull a case with wheels over. On our return( around midnight) we got our ticket stamped very quickly and efficiently. The attendant was very polite and cheery, we had a long wait again 10 - 15 minutes, when the bus did arrive the driver was very unhelpful only opening the front door so that everyone had to squeeze past to get a seat and place thier luggage. I certainly would not use them again."September 9, 2007
"Friendly and efficient service, no waiting for transfer buses at either end, would be happy to use it again."September 8, 2007
"No problems at either end of our holiday . Friendly and helpfull staff and a pleasure to 'park with' .... perhaps some of the airways could learn a thing or two !!"September 7, 2007
"We found the service easy to use and stress free. The staff remained cheerful and informative throughout and would use the service again, thank you."September 6, 2007
"Quick, easy and competitively priced.
Staff and airport bus driver helpful."
"The car park was easy to find & the starff were helpful & friendly."September 5, 2007
"The car park was easy to find. Both on arrival and departure, the staff were pleasant and polite. The car was ready for collection. If we ever flew from East Midlands again we would certainly use this car park."September 4, 2007
"Overall very good, on arrival we waited 30 to 40 minutes to be picked up which seemed along time when we had been told that busses ran every 20 minutes."September 4, 2007
"The car parking is on the airport and is clearly signed from the entry to the airport. I haven't used it before and it was further away from the terminal then I had expected (but no more so then was stated in the blurb). I was lucky as a bus collected me promptly for both parts of the journey (out and back)so the trip to the terminal and back was quick and trouble free.
The signing on site was a little confusing. The internet had suggested that carpark 7 was the cheapest for mid term (which it was) but on site signs suggested that it should only be used for long stays of 7 days or more and i was only away for 4 days so had I booked the right car park and would there be trouble getting to and from the terminal (there wasn't)
I wuld consider using the car park again but may use one of the nearer ones next time"
"One word - Excellent!"September 3, 2007
"long stay car parking great. close to departure hall. no probs despite courtesy coach not running - close enough to not matter. Quick and convenient. will def use again."September 2, 2007
"friendly staff - will use you again"September 2, 2007
"good overall service. shuttle transfers frequent and efficient. encountered no problems"September 1, 2007
"I have used this car park in the past to good effect, but this time it was at bursting point. On arrival it was declared full three cars after I got there and the buses couldn't cope with the number of people. The people there had to take my car keys and park it later because they were overwhelmed. On return the buses were also very slow to pick up for the same reason. It seems to be the case that East Midlands is at the limit of its capacity at busy times,"August 31, 2007
"Excellent service"August 30, 2007
"The whole experience of parking at East Midlands was fine. Not very long to wait for the courtesy bus, and the checking of my pre-paid ticket at the kiosk was very easy. My only quibble is the lack of clear directions from the kiosk to the stand where I waited to board the bus back to the car park No.7 after having my ticket checked at the kiosk."August 30, 2007
"Car park 7 was a pleasure to use. Easy and freindly. Tranfers was quick and we didn'y have to wait long for a bus. I don't know if it was just luck, but we have small children and when we returned the car was parked near to reception which helped a lot."August 30, 2007
"We were redirected from long stay to medium stay as the long stay was full - this was better for us as it was less time to walk (there didn't seem to be any buses running so we just walked instead)!
Easy to get your ticket validated at the office and the man who served me was friendly.
The ticket did not work in the machine when we triedto leave (the car in the other barrier was having the same problem - perhaps if this is common, it should be looked into) but we eventually got through to the office who opened the barrier. Slightly disconcerting at first as there's no-one at the barrier/in the car park to help when your ticket does not work and we were wondering if we were ever going to get out but it all worked out!
It was rather pricey and, if we had have been going away for longer, we would have looked into staying locally and getting them to taxi us to the airport as this would probably have been cheaper and meant we had a good night's sleep before travelling.
"Excellent service with car awaiting our return by the Customer Service reception. Spoilt only by delay waiting for shuttle bus for more than twenty minutes on return to UK."August 29, 2007
"Everything went fine thanks. The system worked smoothly and the staff were very friendly and helpful."August 29, 2007
"VERY GOOD AND ORGANISE"August 29, 2007