"This was disastrous. It is a long way from the terminal and I was running very late due to congestion after an accident. I then hit a trainee (I think) who took forever to process me. The transfer bus was also not that frequent tho one was waiting for me by the time I finally got checked into the car park. I missed the flight check in deadline by 5 mins (& therefore the flight.) The slow processing did for me (tho obviosly I should have been earlier arriving). Coming back was OK. Verdict allow more time than suggested & train your staff adequately & not using real punters as guinea pigs."October 7, 2007
"The carpark is located on the airport perimeter a short drive from the entrance. Staff are friendly and helpfull and in all it took about 10 minutes from entering the carpark to being back at departures.On return it also took around 10 mins to have my ticket validated at the office and get back to the carpark. Would recommend"October 3, 2007
"The car park was easy to find and we easily found a place to park. The bus came within a few minutes on the way to the airport but we waited longer on our return - about 15 min. It wasn't clear how we got out but the bus driver told us that we could just leave our booking code at the barrier on the way out - which worked. So it was generally pretty good."October 2, 2007
"THANKYOU THIS IS THE THIRD TIME THIS YEAR WE HAVE USED YOUR AIRPORT CAR PARK TWICE IN SHORT TERM AND ONCE IN LONG STAY WE HAVE ALWAYS FOUND THE BUSES VERY REGULAR BOTH IN THE CAR PARK AND AT THE TERMINUS ON OUR RETURN,I DO THINK THAT IT IS EXPENSIVE BUT AS YET I HAVE NOT FOUND A CHEAPER ALTERNATIVE.
"All the staff were friendly and co-operative, and the transfer only took minutes.
I would recommend this service to anyone."
"Excellent and friendly staff including the bus driver who made you feel welcome even at 5 am on a cold and wet Monday morning."October 2, 2007
"Very good on line service including a call made to the customer service center. service was the same during the day and at midnight, have used the car park on several occasions and would recommend.
My only comment is that it was not clearly indicated that if you or your passengers were disabled then the short stay disabled parking can be used. which we did on the second occasion and it was a great help."
"Everything went well. The personnel were expecting us, and ready on our day of departure. My car was at hand when we returned from our holiday, no delays at all. We will definitely re-use your services."October 1, 2007
"The car park facilities were very good no problem, transfer by a curtius driver on both journeysto the airport terminal, and our car was as we had left it.
However our journey back to north yorkshire was horrendous, traffic conjestion and what should have been a 1hr 45min. journey took 3 hrs."
"The car park was a little further away than expected but we were able to get a bus to and from the terminal as soon as we arrived. Both drivers were very friendly and helpful. Would definately use this service again."September 29, 2007
"We had no problems in your long stay car park for our week away. Managed to park right by the bus stop."September 28, 2007
"Very easy to use, very pleasent staff, would use again when travelling from East Midlands Airport"September 27, 2007
"First class service, from easy to follow instuctions on where to park,to delievery to airportand return to car .will use again in future."September 27, 2007
"Visited with my disabled sister. Went to car park 7 where very helpful staff re directed me to disabled parking at the airport itself as my sister was returning on her own. No spaces in disabled bay but car left in accessible alternative!
Question? I can understand the need for disabled stickers to be on view whilst using the facility, but most disabled drivers will require their badge when abroad. Can a receipt, obtained from the kiosk be displayed as proof enabling the badge to accompany the driver?
Once again, my sister and I considered the courtecy and help of your staff at car park 7 to be 1st rate.
Regards John Mc Dermott"
"I was delighted with the service we booked on line no problems got the correct paper work handed in the key to the car and went away on holiday delighted that the car would be in safe hands. Coming home we caught the bus this was a little tricky we had to ask where the nearest bus stop was maybe a little reminder that when you leave the airport turn right follow the road round and the bus stop is across the road on the bend. No problems with getting the key produced paper work answered a few questions and was told where the car was parked and came home. It was a delight to use your service and we will be taking advantage of again in the future and would recommend you to other passengers and friends."September 24, 2007
"first rate service only one flaw departure bus stop great but hard to find signs on arrival for bus stop and your head is all over the place"September 24, 2007
"I would not use this again, indeed it has put me off travelling from E Midlands airport in the future - incidentally, I go abroad approx 10 times per annum.
Car Park 7 is an unreasonable distance from the terminal to describe truly it 'on site' and buses are not sufficiently frequent - if I went from EM again I would use a cheaper 'off site' car park, aware of the need to allow extra time."
"Generally worked well. Got to and from the terminal without too much hanging about. Slightly confused by the directions to the service desk: it didn't say 'MAAS'."September 23, 2007
"very good value .will use again,bus service was great,and all the staff are a good laugh.many thanks"September 22, 2007
"coach service to airport and back was excellent with helpful drivers.Long stay seems quite a distance away but there is no trafiic so its still quite quick"September 21, 2007
"Excellent, didn't have to wait for buses as they turned up immediately."September 19, 2007
"Easy to find, good shuttle service, quick exit, will use again. Used Airparks last time same price but 2 miles away. Very convenient"September 17, 2007
"Straightforward, first class service supported by a swift easy connection to and from the terminal building."September 17, 2007
"Excellant car park, buses run really frequently and the transfer to the airport is very quick."September 16, 2007
"Excellant airport and parking."September 16, 2007
"East Midlands airport car park was efficient, short wait for bus both ends of the journey."September 15, 2007
"The security of the long stay No7 park was very good.However it will be unlikely that I will choose to use it again due to the dilatory and unhelpful shuttle bus service.On return we had to wait over 15 mins at a cold terminal with 30+ other passengers all with luggage , children etc. Eventually x2 busses turned up.One displayed it was for "staff" - the empty bus and driver waited for us to pile into the other bus [all squashed up- uncomfortable and quite dangerous with unstable luggage and every inch crowded with standing passengers]The other bus then set off in front of us (changing its display on route to "Long stay Car Park") I found this to be a very poor inefficient and insulting "service"."September 15, 2007
"Found the park easily signposted and no trouble to catch the shuttle which we were on for the five minutes at the most.
On returning caught a returning shuttle straight away which we were pleased about as we had been delayed on a night flight so were tired and ready for home."
"excellent service, didn't have to wait for more than a few minutes for a bus. The car was safe on our return."September 14, 2007
"The booking and payment was very easy to do.
The actual parking areas could be improved, there was a lot loose stones and gravel which could potentially cause damage to vehicles and people, it was also very dusty.
None the less exiting the car park was relatively easy, although clearer signage, procedures and instructions for exiting within the airport building would be beneficial."