"THANKYOU THIS IS THE THIRD TIME THIS YEAR WE HAVE USED YOUR AIRPORT CAR PARK TWICE IN SHORT TERM AND ONCE IN LONG STAY WE HAVE ALWAYS FOUND THE BUSES VERY REGULAR BOTH IN THE CAR PARK AND AT THE TERMINUS ON OUR RETURN,I DO THINK THAT IT IS EXPENSIVE BUT AS YET I HAVE NOT FOUND A CHEAPER ALTERNATIVE.
"All the staff were friendly and co-operative, and the transfer only took minutes.
I would recommend this service to anyone."
"Excellent and friendly staff including the bus driver who made you feel welcome even at 5 am on a cold and wet Monday morning."October 2, 2007
"Very good on line service including a call made to the customer service center. service was the same during the day and at midnight, have used the car park on several occasions and would recommend.
My only comment is that it was not clearly indicated that if you or your passengers were disabled then the short stay disabled parking can be used. which we did on the second occasion and it was a great help."
"Everything went well. The personnel were expecting us, and ready on our day of departure. My car was at hand when we returned from our holiday, no delays at all. We will definitely re-use your services."October 1, 2007
"The car park facilities were very good no problem, transfer by a curtius driver on both journeysto the airport terminal, and our car was as we had left it.
However our journey back to north yorkshire was horrendous, traffic conjestion and what should have been a 1hr 45min. journey took 3 hrs."
"The car park was a little further away than expected but we were able to get a bus to and from the terminal as soon as we arrived. Both drivers were very friendly and helpful. Would definately use this service again."September 29, 2007
"We had no problems in your long stay car park for our week away. Managed to park right by the bus stop."September 28, 2007
"Very easy to use, very pleasent staff, would use again when travelling from East Midlands Airport"September 27, 2007
"First class service, from easy to follow instuctions on where to park,to delievery to airportand return to car .will use again in future."September 27, 2007
"Visited with my disabled sister. Went to car park 7 where very helpful staff re directed me to disabled parking at the airport itself as my sister was returning on her own. No spaces in disabled bay but car left in accessible alternative!
Question? I can understand the need for disabled stickers to be on view whilst using the facility, but most disabled drivers will require their badge when abroad. Can a receipt, obtained from the kiosk be displayed as proof enabling the badge to accompany the driver?
Once again, my sister and I considered the courtecy and help of your staff at car park 7 to be 1st rate.
Regards John Mc Dermott"
"I was delighted with the service we booked on line no problems got the correct paper work handed in the key to the car and went away on holiday delighted that the car would be in safe hands. Coming home we caught the bus this was a little tricky we had to ask where the nearest bus stop was maybe a little reminder that when you leave the airport turn right follow the road round and the bus stop is across the road on the bend. No problems with getting the key produced paper work answered a few questions and was told where the car was parked and came home. It was a delight to use your service and we will be taking advantage of again in the future and would recommend you to other passengers and friends."September 24, 2007
"first rate service only one flaw departure bus stop great but hard to find signs on arrival for bus stop and your head is all over the place"September 24, 2007
"I would not use this again, indeed it has put me off travelling from E Midlands airport in the future - incidentally, I go abroad approx 10 times per annum.
Car Park 7 is an unreasonable distance from the terminal to describe truly it 'on site' and buses are not sufficiently frequent - if I went from EM again I would use a cheaper 'off site' car park, aware of the need to allow extra time."
"Generally worked well. Got to and from the terminal without too much hanging about. Slightly confused by the directions to the service desk: it didn't say 'MAAS'."September 23, 2007
"very good value .will use again,bus service was great,and all the staff are a good laugh.many thanks"September 22, 2007
"coach service to airport and back was excellent with helpful drivers.Long stay seems quite a distance away but there is no trafiic so its still quite quick"September 21, 2007
"Excellent, didn't have to wait for buses as they turned up immediately."September 19, 2007
"Easy to find, good shuttle service, quick exit, will use again. Used Airparks last time same price but 2 miles away. Very convenient"September 17, 2007
"Straightforward, first class service supported by a swift easy connection to and from the terminal building."September 17, 2007
"Excellant car park, buses run really frequently and the transfer to the airport is very quick."September 16, 2007
"Excellant airport and parking."September 16, 2007
"East Midlands airport car park was efficient, short wait for bus both ends of the journey."September 15, 2007
"The security of the long stay No7 park was very good.However it will be unlikely that I will choose to use it again due to the dilatory and unhelpful shuttle bus service.On return we had to wait over 15 mins at a cold terminal with 30+ other passengers all with luggage , children etc. Eventually x2 busses turned up.One displayed it was for "staff" - the empty bus and driver waited for us to pile into the other bus [all squashed up- uncomfortable and quite dangerous with unstable luggage and every inch crowded with standing passengers]The other bus then set off in front of us (changing its display on route to "Long stay Car Park") I found this to be a very poor inefficient and insulting "service"."September 15, 2007
"Found the park easily signposted and no trouble to catch the shuttle which we were on for the five minutes at the most.
On returning caught a returning shuttle straight away which we were pleased about as we had been delayed on a night flight so were tired and ready for home."
"excellent service, didn't have to wait for more than a few minutes for a bus. The car was safe on our return."September 14, 2007
"The booking and payment was very easy to do.
The actual parking areas could be improved, there was a lot loose stones and gravel which could potentially cause damage to vehicles and people, it was also very dusty.
None the less exiting the car park was relatively easy, although clearer signage, procedures and instructions for exiting within the airport building would be beneficial."
"Easy to find car park, quite a long wait for transfer bus to terminal, I left my reference number in the car so could not validate my exit ticket at the terminal when we arrived back and had to use information button on exit from car park as did a few others maybe an idea to remind people to take ref No. with them, also stand for catching bus from terminal to car park is not sign posted and a few people were stood at the wrong stop when bus arrived other than that no other problems"September 13, 2007
"We had an excellent trip thanks, no problems. Although we booked a long stay car park we parked in the Disabled at the Airport. I have another two trips in the near future so I hope to be using you again."September 13, 2007
"My partner & I used the Long Stay Parking facility in September 2007 when we went away for 1 week.
We found booking straight forward and hassle-free (on-line) and received our comfirmation email very quickly. Details of what to do and where to go were very clear. Return details were also clear. The cost, for the proximity to the airport and regular bus service, we thought good value in comparison with competitors.
If I had to make a criticism it would be about the return pick-up point. The attendant in the office said to follow the sign, which we did; however, we were then faced with several bus stops and were not sure which to opt for! We just followed our instincts, which were happily correct - therefore maybe that could be made clearer, perhaps by using numbered stops or something (as in the car park itself). The bus driver was also very friendly and helpful!
One other point is not in the hands of the car park, but the location of the airport (so near Donnington) can make the traffic a nightmare. Arriving was fine (we travelled from Lancashire), however on our return (a Sunday) it took over an hour just to clear the airport area and "get away" (something to bear in mind when arriving to park, depending on the time of a flight, which could be a big problem)."