"I booked car park 7 for 4 days over the internet. When I got to the airport I realised car park 7 was much further than I had expected. It would have been useful to make this fact clear on the website. However once I had parked my car, I found the bus shuttle service to the airport and back to the car park very efficient."April 25, 2007
"I was very pleased with the car park services i received. The car was kept in secure, well lit surroundings, which definitely put me at ease leaving it for almost a week. It is further away from the terminal than stated on the webpage but it is well serviced by bus connections. The instructions on how to pay were relatively clear and easy to follow."April 25, 2007
"Everything worked okay - even losing my ticket wasnt a problem as I had my booking reference. Was £1 per day more expensive thai Airparks"April 24, 2007
"On the whole it was good. However, on previous occasions I arranged a booking where all I had to do was enter a code into the keypad at the car park exit to leave the car park - that was much easier and more convenient than finding the customer service desk and waiting in a queue."April 24, 2007
"Airport Parking Shop enabled us to make an instant comparison of costs and linked us to book an extremely efficient and well run parking facility at East Midlands Airport. Well Done!"April 24, 2007
"I pre-booked on line in the expectation that this would lead to a more efficient service upon my return as my flight was arriving late (10.30PM). There was a queue of some 10 minutes at the parking services info desk (where my ticket was to be validated). At which time I was told that all I needed to do was ring the intercom attached to the boom gate upon exit of the carpark and quote by reference number. What a wast of time. When I did eventually get to the gate there was a queue of cars in front of me and took approx 10 mins before I got out (due to response delay from admin to each driver ringing admin) A most inefficient experience!"April 23, 2007
"Parking was fine, able to park very close to terminal (an upgrade) due to the remote parking being very full.
All quick, easy and eficient."
"Can't write a review of carpark as we were unable to fly..!
However, every time I have dealt with BCP I have found them very helpful and polite On this occasion, having only left a voicemail message very late on the day we were due to fly cancelling our booking, i was delighted to get a full refund credited to my account. That is great service and i recommend them unreservedly. I have also spoken directly to BCP in this regard."
"Absolutely fantastic as was full when we got there at 7am. Therefore were sent to short stay car park right outside terminal - brilliant!"April 17, 2007
"We recently used East Midland's long stay carpark facility. We pre-booked on-line to both save money and messing about paying when we got there. everything ran very smoothly, with both instructions and directions being very clear. Shuttle bus ran regularly and dropped us off close to our car.
We would deffinately use this service again and would recomend it to other travellers."
"I thought the service was quick and efficient. I would personally send clients to the far island on the main road, towards Donington race track. It is a lot quicker that way, sepcially if travelling from Derby via Kings Newton.
Also, the ticket office was note clealy identified as the one for car park 7."
"Excellent service,drivers very helpful."April 16, 2007
"Great directions, Fast parking and Easy to locate spaces. Great transfers and close to airport.
A hassle free experience."
"Very efficient service. It was good to see drivers helping with luggage. It would have been easier though if we had approached it from the main road, rather than being directed through the main entrance and past all the other car parks."April 16, 2007
"Arrival and transfer to departures was fine. The system for validating the code for the carpark ticket was a bit slow and not detailed in the information. The airport staff needed to tell me where to go. The bus back to the carpark only went to one section of the carpark. This led to complete confusion as to where my car was until we realised that there was another section that the bus hadn't visited. Getting access to this section meant walking along the road and then to get my car out I had to move barriers as it had been shut up. I assume this was some sort of error as the car park was still one third full and we had arrived back at the planned time. Wasted 30 minutes on this debacle, I wouldn't use them again."April 16, 2007
"The car park was a bit far away from the terminal, but did have very good shuttle service that made this easy. I was concerned about the validation of the online booking that we had made, this was easy in the end, but could have been made clearer from the outset.
"CAR PARK 7 IS A RIDICULOUSLY LONG WAY FROM THE TERMINAL BUILDING, WAY PAST THE DHL FACILITY. THE AMOUNT OF TIME THAT WE TOOK TO LEAVE THE CAR AND RETURN TO THE AIRPORT TERMINAL EXCEEDED 35 MINS. THE WHOLE POINT OF PRE-BOOKING WAS TO MINIMISE STRESS AND THIS CERTAINLY DID NOT. ON OUR RETURN WE HAD THE TICKET STAMPED IN THE AIRPORT AS PER INSTRUCTIONS AND PROCEEDED TO FIND THE BUS STOP. THE BUS STOP WAS NOT CLEARLY VISIBLE, PROBABLY DUE TO RECONSTRUCTION WORK GOING ON IN THE AREA. WHEN THE BUS ARRIVED AT THE STOP IT WAS MARKED AS A STAFF ONLY BUS. WHEN THE STAFF LEFT THE BUS THE SIGN WAS CHANGED. THIS PRODUCED FURTHER CONFUSION AS MANY PEOPLE HAD TURNED AWAY FROM THE BUS TO LOOK FOR THE RIGHT ONE. THERE WERE A LARGE NUMBER OF PEOPLE TO BOARD THE BUS AND SOME WERE LEFT BEHIND. WHEN WE FINALLY TRIED TO LEAVE THE CAR PARK THE MACHINE PROMPTLY REGISTERED AN UNDERPAYMENT AND DEMANDED AN EXTRA £20:00 THIS WAS THEN REMEDIED BY CONTACTING THE OPERATOR WHO CHECKED HIS LISTS AND AFTER A WAIT AGREED TO RAISE THE BARRIER. THIS HAD HAPPENED TO THE TWO CARS IN FRONT OF US AND WE LOOKED BACK TO SEE THE CAR FOLLOWING US IN URGENT CONVERSATION WITH THE MACHINE. I DO NOT THINK THAT THE EXPERIENCE JUSTIFIED THE EXTRA EFFORT OF PRE-BOOKING AS I WOULD EXPECT THAT KIND OF SCHEME TO ATTRACT SOME SORT OF BENEFIT FOR THE CONSUMER, NOT A NIGHTMARE. IN FUTURE WE INTEND TO REVERT TO OUR OLD HABIT OF PARKING AND PAYING BY CARD WHEN WE RETURN. WHAT EXACTLY IS THE VALIDATION CODE THAT YOU ARE NOW REQUESTING? MY CRYSTAL BALL IS YET AGAIN CLOUDED."April 12, 2007
"This Car park is a good distance away from the main airport buildings. But not a problem as a free bus service runs between the car park and the terminal building. We got onto a waiting bus as soon as we arrived both at departure (5am) and arrival (12pm). The Car park is well laid out and its very easy to find a space in. Security is good with a high fence all the way around and only one entrance / exit point. The bus collects and drops off at several point around the car park, so the walking is minimal, in fact the walking for this car park is less than the walk for the short stay car park at East Midlands."April 12, 2007
"PROS: Competitive price; prompt email confirmation with direction details; ample spaces; helpful staff at airport, and at the end of intercom when exit reader would not let me out!
CONS: No parking lines = parking anarchy. Car very dusty on return.
TIP: Don't write parking location on barcode side of ticket - it won't be read!
SUMMARY: Fine, I'd use it again :-)"
"We were expexting to be greated in person. Some one to take car keys and park the car.
Bus service to airport was quick"
"It is a good car park and we didn't wait long for the bus.
We did not take note of the colour of the area, just the letter, so took ages to find our car - maybe note that on the booking as well.
Good service, no complaints"
"excellent service, picked up quickly by bus taken straight to departures had ticket validated on return outside departures and quickly returned by bus to car. couldn't be easier. booked on line one day before departing."April 10, 2007
"Trouble free experience
Only negative point was that although we were in a car park quite near the terminal, buses didn't run to it, and it was just that little bit TOO far for a comfortable walk pushing a trolley with a mind of its own!"
"We had no problems at all with the car park, and only a brief wait, less than the ten minutes we were told, for a bus to take us to and from the airport terminal. We use airport parking six or more times a year and this was as good as any we have used previously. We will happily use the service again."April 9, 2007
"very easy to find both on arrival and departure. The bus was very prompt and drivers more than happpy to help with bags ect.
Will definately use again."
"Excellent, no problems, friendly drivers, quick service bus."April 7, 2007
"Arrived at car park 7 (long stay)at 04:30. A bus saw us drive into the car park and waited for us to unload and then transferred us efficiently to the departures area. On return it wasn't obvious from the signage exactly where the coach pick up point was but found it reasonably quickly and didn't have more than a minute to wait for the transfer bus to arrive. As we were the only ones waiting we left immediately. My wife had misread the validation instructions thinking we had to call in the portacabin near car park 7 exit instead of next to the short stay car park. However the advice given by a coach driver was to proceed to the barrier and press the assistance button to allow access following a name check as we had prepaid."April 3, 2007
"Completely satisfied with the arrangements other than we were not informed about our return. We took the bus to the car park unaware that we should have firstly visited the desk in the airport for our ticket to be validated. The problem was soon solved by one of the drivers who advised us what to do. This should really have been relayed to us on booking. Other than the small confusion, we will definitely use car park 7 again as we found it very reliable and well situated."April 2, 2007
"Very efficient service and bus drivers very helpful."April 2, 2007
"Pickup bus arrived very quickly on departure. System of having card validated in the office was easy and this office was handy and clearly marked. But the Car Park 7 bus-stop was out of sight around the corner near the Departures entrance. When you come out of the Arrivals exit it isn't obvious at all. Several people waited at the main city bus-stop not realising it wasn't the carpark stop. When the bus loomed into view we all had to run with cases to the correct stop. Better signing please for Long stay car park bus stop please! And bus driver should know where Red etc is. he didn't. Otherwise very efficient and good service."April 1, 2007