"Disappointed! Inspite of booking there was no room in Long Stay 7 (although various signs said there were!) and we had to go on to Intermiate stay with the agreement of the guy in the office. We will go back to Prestige as I only booked you by mistake to be honest. had the experience been good I might have been tempted by the slightly cheaper prices but not after the hassle!"May 30, 2007
"Car park was well signposted, although once there it was very hard to find a space. There were several of us driving up & down the rows. No problems with coach."May 30, 2007
"overall i found the service and staff very good,easy to find etc.The only fault if you could call it one its a fair distance from the terminal if your running late,would mark it 8.5/10."May 29, 2007
"The return bus to the car park did not run every 20 minutes and as a consequence we were left waiting in the rain for a period of time in the early hours of sunday morning. The check in was a little slow as only one member of staff was on. it is not the best parking experience i have had at east mids."May 29, 2007
"Found car park excellent easy to book online and simpicity of just putting voucher in barrier slot is convenient although it would be simpler to to be able to put in credit or debit card that was used on the booking rather than having to queue at the MAAS desk in the rain to have the voucher confirmed this is possible as ive used car parking which has this facility. One of thr most important aspects is not having to leave my car keys which is a must and would never use a car park which used this method
"No complaints at all, a very fast efficient service was provided, the staff were polite and helpful and our car was fine on our return. Overall good value for money!"May 29, 2007
"Decent price. Even the furthest No.7 Car Park is still within a 5 minutes drive from the airport. Very easy to use, all questions answered. Bus drivers very helpful and waiting for everyone to board!"May 29, 2007
"I booked late and was pleased to find a car park. On the day however it was hard to park because available spaces were so narrow and I spent about 25 minutes finding a space I could get into and open the car door!. Some of the narrow spaces were due to bad parking but many were due to big cars in small spaces. My car is a volvo V50. Otherwise I was happy with the service given. I had left my ref # in the car so when I went to get my ticket validated I was told how to use the assistance needed button to exit. This advice was given in a very nice manner which I appreciated."May 29, 2007
"After parking the car - a bus arrived. Our return flight landed at 11.30pm so we were very relieved that we did not have to wait any length of time for a bus to take us to the car park. No waiting around, this makes a difference."May 28, 2007
"We had no problems with the parking as such. However we felt we waited too long for the connection bus to the terminal on the outward journey, especially as we could see the bus parked for 10 minutes for no reason only 150 yards across the parking lot.
However we will use your sevice again for our holiday later this year"
"Excellent service. Frequent bus service from car park to terminal. Good rates and booking was easy. I booked the same day as I flew out, some providers wouldn't offer same day service"May 28, 2007
"system fine - easy to follow - ground a little rough when struggling with a wheeled case -good natured man at desk when checking back inspite of difficult customers in front of me also helpful driver on return journey - good value for money - will use service again"May 27, 2007
"Didn't realise it was a 'managed' car park.So had to queue and do paper work, and give personal details, which had already been submitted online. I forgot my paperwork and they couldn't process me without it - luckily my husband had the document, so had to go back to the terminal and get it. Bus was delayed leaving as someone had put their luggage on the bus while their partner was in the queue to register - about 10 mins wait. Staff courteous and helpful, but service not efficient. Had to leave car key with them. This was not indicated on the web - not good enough!"May 27, 2007
"the parking was ok ! but i thought £40 for a week abit too expensive."May 26, 2007
"No problam with the parking. Booking was easy and the drivers doing the transfer were very friendly and helpful."May 26, 2007
"Booked on-line in advance. Arrived and was told I had to leave car keys. Reluctant to do this as last time I left keys at an airport my car was damaged. Was told this was in terms and conditions when I booked but staff couldn't find it anywhere. Was also leaving some personal possessions in car. Car also has rotary engine requiring special attention when running for very short times. Was also told the alternative was to move car to another car-park a long way away. So left the keys. Some confusion on airport coach as some people had been given parking receipts and some hadn't.
On return, asked again about requirement to leave keys and where other car-park was. Was told I could have parked car myself in adjacent block within same compound and taken keys away.
Left hand doesn't know what the right hand's doing. Get your act together."
"A lot cheaper than staying on the main site...but you actually get to stay on the main site!! On arrival the shuttle bus driver was very helpful in explaining how and where to get the ticket validated for exit and asked us to remember our bus stop colour/number for when we returned to ensure we got off in the right area of the car park. Useful when its dark and there are hundreds of cars. Buses were clean and we didn't wait no more than a couple of mins each time. Would use again."May 25, 2007
"Delighted - Surface a bit bumpy for wheeling cases but the service offered was brilliant. The bus drivers were the most obliging ever in spotting people arriving and waiting for them. Will definitely use again."May 24, 2007
"Easy to book online, and also phone bookings are dealt with promptly and efficiently.Car park easy to find, very little time to wait for shuttle. Drivers friendly and helpful. My last flight was delayed, but I wasn't charged extra which I appreciated.I will use the sevice again."May 23, 2007
"I had a possitive hassle free experience using Car Park 7 at Eat Midlands Airport.
I found the car park easy to find checking in via the barrier was hassle free and again leaving was glitch free despite our return flight being over due.
The buses seemed frequent enough (well I only had to wait 5 minutes on my return trip).
On the whole a good experience, I will use the car park again.
"We recently left our car at the long stay car park 7 at East Midlands Airport. The service was excellent, in particular the male receptionist was extremely professional and helpful and the whole process only took a few minutes and a bus was available immediately to take us to the airport, just a short ride away; similarly on our return home. Many thanks"May 22, 2007
"Car Park 7 is a long way past the airport but the bus service to the airport was ok. However, the return was more troublesome. Any signage at the airport to the MAAS service desk was not visible to us, the instructions were not clear as to the desk we were supposed to go to and the directions to the longstay bus were very poor. The bus also picks up from Departures! I suspect most people arrive with their baggage at Arrivals so this would seem to be more convenient. The drop off in the car park was at bus stop 1 - we didn't see anything indicating that the stops were numbered. All in all, quite confusing and unnecessarily so. However, we only wasted about 5-10 minutes so not the end of the world."May 22, 2007
"Easy to use. Friendly helpful staff at the airport."May 22, 2007
"Booking is easy either by telephone or on the internet. Prices are very competitive. Only drawback is frequency of buses 9not oftern enough) between carpark and terminal and luggage issues. If you have a number of cases, it is much easier to drop off luggage and other family members in short term carpark, without cost, before driving to the long term carpark. Space for luggage can be limited on buses. Equally on return it is easier to leave luggage and other family members in short term carpark and fetch car alone. Pick-up/drop off arrangements in short term carpark could be improved to make this better still.Whilst space is provided, it is not easy to reach when pushing loaded trolleys!"May 22, 2007
"Its just a car park like any other! My only comment is the name; it is located in Leicestershire, close to Derby yet called Nottingham EMA"May 21, 2007
"We used East Midlands Long Stay 7 Car Park from 12th to 19th May, 2007. Our outbound flight was at 7.15 a.m. so we arrived early at the Car Park. (About 4.45 a.m.) - unfortunatley we had to wait over 20 minutes for a transfer bus, which, when it did arrive, was overloaded with too many people and cases, but we got to the airport OK and in time - but it did add to the stress of getting there. In contrast, on our return the service was faultless. I think the outward problem was just a blip and would thoroughly recommend the service."May 20, 2007
"I was very dissappointed to find that I had been sent to the furthest car park from the airport when there were hundreds of spaces much nearer in the mid term car parks. As I was only away 3 days the inconvenience of waiting each end for the bus rather than being able to quickly walk to the terminal was to say the least annoying."May 19, 2007
"Fantastic and helpful staff. Showed concern that I had not returned for my car, but realised I had put the wrong time down for my flight."May 18, 2007
"Although it would cost me £5-00 more than the car park at Donnington, I chose your long term car park 7 as I knew that I would be parking my own car. On arriving at the car park I was asked to leave the car and the keys and have my car parked for me. I declined the offer and parked where I was able to do so myself. The reason I chose to do this was in the hope that anyone parking their car adjacent to mine would value theirs as much as I value mine. I am not accusing your staff of being uncaring when parking the cars but I collected too many scuffs and dents when leaving it at Donnington, and I could see how tightly together they parked them.
The only critisism I have of your cark park 7 is the large limestone chips spreading along the tarmac surfaces. As the level of the chips is slightly lower than the surfaced areas between them it requires additional revving of the engine to 'climb out' of the dip. It looks as if spinning of wheels is causing the loose surface to move and I had a piece of it resting on my roof!"
"The arrival at the long stay car park No 7 started badly as having parked the car in a bay close to the office we were then told to park it in the furthest part (JKL area) as we were spending 3 days out of the country. There was confusion in reading notices in the office about handing over of the car keys. This I was not prepared to do and when asked for my prepaid reservation paperwork I was assured there was no need to hand over the car keys. We waited for the bus to arrive at the bus stop in the cold wind as the bus shelter was inadequate for the number of people waiting. The journey to and from the airport terminal was OK but the bus entrance into where the carpark 7 office is located was obstructed by barriers so he drove round to the next compound where everybody got off. We had then to walk round to KLM area in the next compound and when wishing to drive out to go through the barrier we had to ask the bus driver to remove one of the barriers."May 17, 2007